Hp Netserver Limited Warranty Coverage; Technical Support - HP D5970A - NetServer - LCII User Manual

Appendix B

HP NetServer Limited Warranty Coverage

Product
HP NetServer L Series
HP NetServer E Series
HP Internal Accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L
Series
Purchased with NetServer E
Series
Purchased separately
HP Surestore products
HP External Accessories
HP Storage System/6
HP Surestore products
RHP = Return-to-HP/Reseller
For all instances of
1
Replacement Part in lieu of on-site services.
HP NetServer Hardware Accessories, purchased separately after the initial
2
server purchase, carry the longer of a one year Return-to-HP/Reseller warranty
or the remaining warranty of the original HP NetServer in which it is
installed.
If ordered and purchased with the L Series or E Series, HP Surestore products
3
are eligible for on-site service during the server warranty period.

Technical Support

During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
Warranty Coverage Periods
Year 1
1
On-site
1
On-site
1
On-site
1
On-site
2
RHP
3
Exchange
1
On-site
3
Exchange
On-site coverage, HP may provide a Customer
" "
Warranty and Software License
Year 2 Year 3
On-site On-site
n/a n/a
On-site On-site
n/a n/a
3 3
Exchange Exchange
On-site On-site
3 3
Exchange Exchange
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