HP D5970A - NetServer - LCII User Manual page 133

Appendix B
Q: What is the response time for on-site warranty service?
A: The standard response time for on-site warranty service is end of next
business day. All response commitments are based on commercially
reasonable efforts by HP and HP Authorized Service Providers.
Q: Can I keep the defective part that is being replaced?
A: No. All removed parts, in their entirety, become the property of HP. The
replacement part then becomes your property.
Q: What is the warranty on the replacement part?
A: The replacement part assumes the remaining warranty of the part it
replaces.
Q: Are product upgrades, such as new drivers or BIOS, eligible for on-site
warranty service?
A: Product upgrades, such as new revisions of drivers or BIOS, are not
eligible for on-site services under warranty. Self-help tools, described later
in this document, are available for you to download drivers at the
recommendation of HP or your reseller support representative. If you need
professional services to assist you with upgrades, contact your reseller or
HP.
Q: If I have a hardware failure, how will my HP NetServer be restored?
A: HP or your reseller will restore your HP NetServer to factory original
hardware functionality. You are responsible for restoring any Network
Operating System, applications, or data. Therefore, it is important that
you back up your software and data, and keep them in a secure location in
case you need to reconstruct lost or altered files, data, or programs.
Warranty and Software License
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