Hp Netserver Limited Warranty Coverage; Technical Support - HP E30 User Manual

Appendix C

HP NetServer Limited Warranty Coverage

Product
HP NetServer L Series
HP NetServer E Series
HP internal accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L Series
Purchased with NetServer E Series
HP internal accessories
purchased separately
HP External Accessories
(i.e. HP Storage System/6)
HP External Accessories
(i.e. HP PowerWise UPS)
RHP = Return-to-HP/Reseller
For all instances of "On-site" coverage, HP may provide a Customer
1
Replacement Part in lieu of on-site services.
HP NetServer Hardware Accessories, purchased separately after the initial
2
server purchase, carry the longer of a one year Return-to-HP/Reseller warranty
or the remaining warranty of the original HP NetServer in which it is installed.
Upgradeable to three years, on-site service.
3

Technical Support

During the warranty period, telephone technical support is available to assist with
setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.
Warranty and Software License
Warranty Coverage Periods
Year 1 Year 2
1
On-site On-site
1
On-site n/a
1
On-site On-site
1
On-site n/a
2
RHP
1
On-site On-site
3
Exchange Exchange
Year 3
On-site
n/a
On-site
n/a
On-site
n/a
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