Product support
Table D-2
Additional information
Technical support
Business Support Center (BSC)
IT Resource Center (ITRC)
HP Business and IT Services.
HP Hardware Support Services
Warranty information
182 Appendix D Locating HP resources
Product support
Topic
For online access to technical support information and tools,
see www.hp.com/go/bizsupport.
Support resources include Web-based troubleshooting
tools, technical knowledge databases, driver and patch
downloads, online communities, and proactive notification
services.
The following communication and diagnostic tools are also
available:
●
●
●
Refer to the computer Maintenance and Service Guide for
more information on how to receive support.
Before you contact technical support, refer to the
computer Maintenance and Service Guide for a listing of
information you need to have available.
For links to all technical support resources, see
http://www.hp.com/go/bizsupport.
For software/driver downloads, warranty information, task-
related documents, user manuals, or service manuals,
see http://www.hp.com/go/bizsupport.
To access a searchable knowledge base for IT
professionals, go to
follow the IT Resource Center link.
For business and IT information, see
hps/.
For hardware service information, see
hps/hardware/.
To locate base warranty information, see
http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, see
lookuptool.
To extend a standard product warranty, see
http://www.hp.com/hps/carepack. HP Care Pack Services
offer upgraded service levels to extend and expand a
standard product warranty.
Location
Instant Chat
Instant Support
Diagnose Problem
http://www.hp.com/go/bizsupport
and
http://www.hp.com/
http://www.hp.com/
http://www.hp.com/go/
ENWW
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