Downloading and accessing HP Vision Diagnostics
Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB,
and then use it to perform diagnostics on the computer:
Go to http://www.hp.com.
Select the Support & Drivers link.
Select the Download driver and software radio button.
Enter your product number in the text box, and then press Enter.
Select your operating system.
Select the Diagnostic link.
Locate HP Vision Diagnostics and select Download.
After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an optical
medium or USB flash drive.
When the CD or USB flash drive has the utility installed, insert the CD or USB flash drive into the
computer (while it is on).
Shut down the operating system and turn off the computer.
Turn on the computer. The system will boot into HP Vision Diagnostics.
may need to change the boot order. You may use the Computer Setup (F10) utility to change the
boot order, or you may press F9 to select the appropriate boot device.
At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware
components in the computer or the HP Memory Test utility to test memory only.
alone application, outside of HP Vision Diagnostics.
If the computer is booted from a CD, a separate boot CD will be required to use the memory
diagnostic. Hence, HP recommends that a USB key be used to boot the diagnostic utilities. It is
faster than using a CD, and it accommodates both Memory and Vision diagnostics.
If running HP Vision Diagnostics, select the appropriate language and click Continue.
In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision
Diagnostics utility launches with the Survey tab displayed
144 Chapter 6 Diagnostics and troubleshooting
If the system does not boot to the CD in the optical drive or to the USB flash drive, you
The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-