Download  Print this page

Advertisement

HP Z200 Small Form Factor Workstation
Maintenance and Service Guide

Advertisement

Table of Contents

   Related Manuals for HP Z200

   Summary of Contents for HP Z200

  • Page 1 HP Z200 Small Form Factor Workstation Maintenance and Service Guide...
  • Page 2 United States Environmental Protection merchantability and fitness for a particular Agency. purpose, and is subject to change without notice. The warranties for HP products are 597849–003 set forth in the express limited warranty statements accompanying such products. Third Edition, September 2010 Nothing herein should be construed as constituting and additional warranty.
  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information for the HP Z200 Small Form Factor (SFF) Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22...
  • Page 4 About this guide ENWW...
  • Page 5: Table Of Contents

    Setting up the Microsoft operating system .................. 17 Installing or upgrading device drivers ................ 17 Transferring files and settings to your Windows computer ..........17 Setting up Red Hat Enterprise Linux ..................18 Installing with the HP driver CD ................. 18 ENWW...
  • Page 6 Copying a setup configuration to a single computer ........40 Copying a setup configuration to multiple computers ........41 Updating and managing software ................42 HP Client Manager Software ..................42 Altiris Client Management Solutions ................42 HP SoftPaq Download Manager ................43 System Software Manager ..................
  • Page 7 Recovering the computer from Boot Block Recovery mode ......46 Workstation security ....................47 Asset tracking ..................47 SATA hard disk drive security ..............48 DriveLock applications ............... 49 Using DriveLock ................ 49 Password security ..................51 Establishing a setup password using Computer Setup (F10) Utility ... 51 Establishing a power-on password using computer setup ....
  • Page 8 Component locations ....................67 Predisassembly procedures ..................69 Disassembly order ....................70 Removing the cable lock (optional) ................70 Access panel ......................72 Removing the access panel ................ 72 Installing the access panel ................. 72 Replacing the card hold-down bracket ............72 Bezel ........................
  • Page 9 Power supply ......................114 Removing the power supply ..............114 Installing the power supply ..............115 System fan assembly ....................116 Removing the system fan assembly ............116 Installing the system fan assembly ............. 117 Memory ....................... 118 Supported DIMM configurations ............... 118 DIMM installation guidelines ..............
  • Page 10 History tab .................... 161 Errors tab ....................161 Help tab ....................162 Saving and printing information in HP Vision Diagnostics ........... 163 Diagnostic codes and errors ....................163 Diagnostic LED and audible (beep) codes ..............163 LED color definitions ....................166 POST error messages ....................
  • Page 11 Cleaning the computer case ....................190 Cleaning the keyboard ......................190 Cleaning the monitor ......................191 Cleaning the mouse ......................191 Appendix D Locating HP resources ................... 192 Product information ......................193 Product support ........................194 Product diagnostics ......................195 Product updates ........................
  • Page 12 ENWW...
  • Page 13: Product Overview

    Product overview This chapter presents an overview of the hardware components of the computer. It includes these topics: Topics Product features on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components, and includes these topics: Topics System board architecture on page 1...
  • Page 14: Processor Technology

    The following figure shows the typical system board block diagram. Figure 1-1 System board block diagram NOTE: The x1 and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
  • Page 15: Expansion Card Slots

    Supports European Union ERP Lot 6 power limit of less than 1W in off mode. ● HP Quiet Fan Technology permits quiet system operation. ● Parallel and serial headers that can be used with an optional PCI bulkhead connector.
  • Page 16: Computer Components

    This section describes the computer components, including front and rear panel components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical computer layout. Drive configurations can vary.
  • Page 17: Front Panel Components

    Front panel components The following figure shows the layout of a typical front panel. Figure 1-3 Front panel Table 1-2 Front panel connectors Item Symbol Description Item Symbol Description Optical drive activity light Microphone connector Optical drive Headphone connector Optical drive manual eject button Hard drive activity light Optical drive activity light Power button...
  • Page 18: Rear Panel Components

    Rear panel components The following figure shows the layout of a typical rear panel. Figure 1-4 Rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel connectors Item Symbol Description Item Symbol Description RJ–45 network connector...
  • Page 19: Computer Specifications

    Computer specifications This section provides computer chassis, power supply, and environmental specifications. Physical characteristics The following table lists the computer physical characteristics. Weight (Typical configuration) 7.6 kg (16.72 lb.) Chassis Dimensions Height: 10.0 cm (3.95 in.) Width: 33.8 cm (13.0 in.) Depth: 37.9 cm (14.9 in.) Power supply description The computer includes a 240W 89% efficient power supply to provide power for the computer.
  • Page 20: Power Supply Currents

    Power supply currents Table 1-5 Maximum current per rail Output (240W) +12V Main +12Vcpu –12V 12Vsb Nominal output 12.1 12.1 -12.0 11.4 voltage Maximum 0.15A 1.3A continuous current 240W combined CAUTION: Do not exceed 240 watts of total continuous output power. Maximum combined current on +12V(CPU,Main) is 20A.
  • Page 21: Power Supply Specifications

    Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the computer from the power outlet or use a power strip with an on/off switch.
  • Page 22: Diagnostics And Troubleshooting On

    System fans This computer includes: One front system fan ● One power supply fan ● In addition, some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: Disconnect the power cord from the computer.
  • Page 23: Environmental Specifications

    Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Temperature NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
  • Page 24: Energy Star Qualification

    ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
  • Page 25: Erp Compliance Mode

    Accessibility HP is committed to developing products, services, and information that is easier to access for all customers, including customers with disabilities and age-related limitations. HP products with Windows® 7, Windows Vista® Business, and Microsoft® Windows® XP Professional preinstalled are designed for accessibility.
  • Page 26: Sata Power Management

    Turbo Boost is enabled and disabled in computer BIOS. HP Cool Tools An HP computer with Windows XP includes additional software that is not installed when you first start the computer. To access or learn more about these additional preinstalled tools on the computer that can enhance the computer experience: Open the HP Cool Tools folder by selecting Start>All Programs>HP Cool Tools.
  • Page 27: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines to ensure adequate ventilation: Operate the computer on a sturdy, level surface. ● Place the computer in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of ●...
  • Page 28: Setting Up The Operating System

    This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the computer. CAUTION: Do not add optional hardware or third-party devices to the HP computer until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.
  • Page 29: Setting Up The Microsoft Operating System

    Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista or Windows 7 to the Windows XP Professional operating system, your system comes pre-installed with the Windows XP Professional operating system. This configuration comes with recovery media for the Windows Vista or Windows 7 operating system only.
  • Page 30: Setting Up Red Hat Enterprise Linux

    CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers. Installing with the HP driver CD To install the HP driver CD, see “Installing with the HP Installer Kit for Linux” in the HP Workstations for Linux manual at http://www.hp.com/support/workstation_manuals. Chapter 2 Setting up the operating system...
  • Page 31: Installing And Customizing Red Hat-enabled Computers

    Hat Enterprise Linux box set that have been qualified to work on an HP computer. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them. HP does not test the installation of these drivers on other Linux distributions nor does HP support this operation.
  • Page 32: Determining Current Bios

    The F10 Setup utility displays the computer BIOS version under File > System Information. Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website. Chapter 2 Setting up the operating system...
  • Page 33: Upgrading Bios

    HP computer. If you did not purchase your device from HP, HP recommends visiting the HP Web site first to see if your device and its drivers have been tested for HP computer compatibility. If no driver is available, visit the device manufacturer's Web site to download the latest drivers.
  • Page 34: Restoring The Operating System

    If you ordered restore media with your computer, the media is included with your computer components. If you did not order restore media, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support.
  • Page 35 CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. To restore Windows 7 or Windows Vista: Boot from the RestorePlus! DVD to start the RestorePlus! process. You must start from the RestorePlus! DVD to install device drivers and settings.
  • Page 36: Restoring Windows Xp Professional

    Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The computer must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: Chapter 3 Restoring the operating system ENWW...
  • Page 37: Restoring The Operating System

    Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected.
  • Page 38: System Management

    System management This section describes the tools and utilities that provide system management for the computer. It includes these topics: Topics BIOS ROM on page 27 The Computer Setup (F10) Utility on page 27 Desktop management on page 38 Chapter 4 System management ENWW...
  • Page 39: Bios Rom

    Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is an 8MB Serial Peripheral Interface (SPI) port. http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications. The Computer Setup (F10) Utility...
  • Page 40 Enable or disable POST Messages to change the display status of POST messages. POST ● Messages disabled suppresses most POST messages, such as memory count, product name, and other nonerror text messages. If a POST error occurs, the error is displayed regardless of the mode selected.
  • Page 41: Accessing The Computer Setup (f10) Utility

    Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: Power on or restart the computer. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press at the appropriate time, try again.
  • Page 42: The Computer Setup (f10) Utility Menu

    The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Table 4-1 Computer Setup (F10) Utility menu descriptions Heading...
  • Page 43 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Default Setup Provides these options: ● Save Current Settings as Default—Saves the current settings as default settings for the next operation. Restore Factory Settings as Default—Restores the factory settings as the default settings for the ●...
  • Page 44 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Options Provides these options: Removable Media Boot—Enables and disables the ability to start the computer from ● removable media. Legacy Diskette Write—Enables and disables the ability to write data to removable media. ●...
  • Page 45 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Security Setup Password Enables you to set and enable a setup password for the administrator. If you create a setup password, you must use it to change computer setup options, to flash the ROM, and to make changes to certain Plug and Play settings under Windows.
  • Page 46 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Embedded This option becomes available if Embedded Device is set to Available. Security Device Embedded Security Device (Hidden or Available) turns the Trusted Platform Mechanism (TPM) on and off. Device Hidden is the default. If this option is made available, the following options become available: Power-On Authentication Support—Enables and disables an authentication feature that ●...
  • Page 47 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description To enable the Embedded Security Device and to access any security features associated with the device, you must enter a setup password. Setting a device to Available enables the operating system to access the device. Hidden makes the device unavailable.
  • Page 48 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Advanced Power-On Sets the following: Options POST Messages—Enables or disables the splash screen during POST. ● ● F9 Prompt (Displayed or Hidden)—Selecting Displayed displays the F9=Boot Menu during POST. Selecting Hidden prevents the text from being displayed. However, pressing F9 still accesses the boot menu.
  • Page 49 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Options Enables you to set the following device options: Num Lock State at Power-On (On or Off) ● S5 Wake-on-LAN (Enable or Disable) ● ● Multiprocessor (Activates a single core.) Unique Sleep State Blink Rates (Enable or Disable) ●...
  • Page 50: Desktop Management

    Installing a remote system on page 39 Replicating the setup on page 40 Updating and managing software on page 42 HP Client Manager Software on page 42 Altiris Client Management Solutions on page 42 System Software Manager on page 44...
  • Page 51: Initial Computer Configuration And Deployment

    To initiate a remote system installation, press lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to always attempt a PXE boot.
  • Page 52: Replicating The Setup

    Replicating the setup This section provides information about replicating the computer setup. Copying a setup configuration to a single computer CAUTION: A setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the computer.
  • Page 53: Copying A Setup Configuration To Multiple Computers

    CAUTION: A setup configuration is model-specific. If source and target computers are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP Z200 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target computers is fast.
  • Page 54: Updating And Managing Software

    Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics. Inventory and asset management ●...
  • Page 55: Hp Softpaq Download Manager

    HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
  • Page 56: System Software Manager

    Driver versions supported by SSM are noted with a special icon on the software, the driver download Web site, and on the Support Software CD. To download the utility or to obtain more information about SSM, see http://www.hp.com/go/ssm. Chapter 4 System management...
  • Page 57: Rom Flash

    HP PC ROM images over the network. To use Remote ROM Flash, the computer must be powered on, or turned on using Remote Wakeup. For more information about Remote ROM Flash and HPQFlash, see the HP Client Manager Software or System Software Manager sections at http://www.hp.com/go/ssm.
  • Page 58: Failsafe Boot Block Rom

    Remove any media such as USB keys or disks in the optical disk drives. Insert a BIOS image CD into the CD drive. You can also use USB media such as an HP DriveKey. Power off, then power on the computer.
  • Page 59: Workstation Security

    Use the following utilities to manage security settings on the HP computer: Locally, using the Computer Setup (F10) Utility ● Remotely, using the HP CMS or System SSM, which enables the secure, consistent deployment and ● control of security settings from a simple command line utility...
  • Page 60: Sata Hard Disk Drive Security

    To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.
  • Page 61: Drivelock Applications

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users, or users who do not maintain sensitive data on their hard disk drives as a common practice.
  • Page 62 Enabling DriveLock To enable and set the DriveLock user password: Power on or restart the computer. As soon as the computer is powered on, press and hold until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the computer, and then press and hold...
  • Page 63: Password Security

    Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password.
  • Page 64: Establishing A Power-on Password Using Computer Setup

    Establishing a power-on password using computer setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
  • Page 65: Entering A Setup Password

    Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: Restart the computer. As soon as the computer is powered on, press and hold until you enter the Computer Setup (F10) Utility.
  • Page 66: Deleting A Power-on Or Setup Password

    Deleting a power-on or setup password To delete a power-on or setup password: Power on or restart the computer. Choose from the following: To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold ●...
  • Page 67: Clearing Passwords

    Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
  • Page 68 The solenoid lock FailSafe Key–available from HP–is is a device for manually disabling the solenoid lock. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Chapter 4 System management ENWW...
  • Page 69: Cable Lock (optional)

    If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.
  • Page 70: Dual-state Power Button

    Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss.
  • Page 71: Replacing Components

    Replacing components This chapter presents removal and installation procedures for most internal computer components. It includes these topics: Topics Warnings and cautions on page 60 Service considerations on page 61 Customer Self-Repair on page 65 Removing and installing components on page 66 Product recycling on page 138 ENWW...
  • Page 72: Warnings And Cautions

    Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin.
  • Page 73: Service Considerations

    NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the computer components.
  • Page 74: Preventing Esd Equipment Damage

    Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ●...
  • Page 75: Grounding The Work Area

    Grounding the work area To prevent static damage in the work area: Cover the work surface with approved static-dissipative material. Use a wrist strap connected to ● the work surface, and properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...
  • Page 76: Tools And Software Requirements

    Tools and software requirements The tools necessary for computer component removal and installation are: Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software ● Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the computer.
  • Page 77: Hard Drives

    60° Centigrade (140° Fahrenheit). NOTE: Do not dispose of batteries, battery packs, and accumulators with general household waste. Customer Self-Repair Customer Self-Repair enables you to obtain replacement parts and install them on the computer. For more information, see http://www.hp.com/go/selfrepair/. ENWW Customer Self-Repair...
  • Page 78: Removing And Installing Components

    Removing and installing components Topics in this section: Component locations on page 67 Using the Small Form Factor Computer Battery on page 131 in a Tower Orientation on page 108 Predisassembly procedures Front panel I/O device assembly CPU heatsink on page 132 on page 69 on page 109 Disassembly order on page 70...
  • Page 79: Component Locations

    Component locations The following illustration and table identify computer system board components. Figure 5-1 System board component locations Table 5-2 System board components ID Item Component Item Component Item Component PCI 32/33 Front power button/LED Solenoid hood lock Front system fan Speaker Audio PCIe2 x16(16)
  • Page 80 NOTE: The DP and VGA ports are disabled if used with Intel Xeon quad–core processors. For related system architecture information, see System board architecture on page Chapter 5 Replacing components ENWW...
  • Page 81: Predisassembly Procedures

    Predisassembly procedures CAUTION: To avoid personal injury, equipment damage, or data loss, read the sections on Warnings and cautions and the Safety and Regulatory Information for the computer before servicing components. Perform the following steps before servicing a computer: Locate and clear a suitable work area. Close all open software applications.
  • Page 82: Disassembly Order

    Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major computer components. Table 5-3 computer component installation To install/ Remove... Then Then Then Then replace...
  • Page 83 Unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 5-2 Removing the cable lock ENWW Removing and installing components...
  • Page 84: Access Panel

    Access panel Before accessing the internal components of the computer, you must remove the access panel. This section describes how to remove and install the access panel. Removing the access panel WARNING! Power off the computer and disconnect the power cord from the electrical outlet before you remove the computer access panel.
  • Page 85 Carefully place the hold-down on the inside of the side access panel with the foam padding facing Align the hold down with the edge of the hood label and the edge of the side access panel ● (2). Make sure the overhanging tab on the hold down faces toward the outside edge of the side ●...
  • Page 86: Bezel

    Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 87: Front Bezel Security

    Front bezel security You can lock the front bezel in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 88: Access Panel Sensor (optional)

    Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 5-7 Installing the Front Bezel Security Screw Replace the access panel. Reconnect all connections and equipment listed in the Predisassembly procedures on page Access panel sensor (optional) The access panel sensor is a remote solenoid that detects when the access panel is opened.
  • Page 89: Installing The Access Panel Sensor

    Disconnect the sensor cable from the in-line chassis cable as shown below (1). Figure 5-8 Removing the access panel sensor Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis (2). Installing the access panel sensor To replace the access panel sensor, reverse the previous steps.
  • Page 90: Access Panel Solenoid Lock

    Reverse the above steps to install the access panel solenoid lock. This involves connecting the solenoid lock cable to the system board and fastening the solenoid lock to the chassis. Removing and installing drives This section describes how to remove and install the Z200 SFF drives: Optical disk drive ●...
  • Page 91: Configuring Raid Devices On

    NOTE: The drive configuration on your computer may differ from the drives shown above. NOTE: You can install a maximum of two hard disk drives in the Z200 SFF. NOTE: For additional information about configuring SATA RAID devices, see Configuring RAID devices on page 173.
  • Page 92: Remove Bezel Blanks

    Remove bezel blanks On some models, you may need to remove the bezel blanks that cover the 3.5-inch and 5.25-inch drive bays before you install a drive. To remove a bezel blank: Remove the access panel (see Removing the access panel on page 72).
  • Page 93: Locating Extra Guide Screws

    Each drive requires four guide screws to ensure the drive lines up correctly in the drive cage and locks in place. HP provides extra guide screws for installing new drives. The extra screws are mounted in the front of the chassis, under the front bezel (see Removing the ●...
  • Page 94: Carefully Handle Hard Disk Drives

    There are five silver 6-32 standard screws. Four are used for mounting 3.5–inch hard disk drives, ● and the fifth is used for bezel security (see Front bezel security on page 75). If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 ●...
  • Page 95: Removing An Optical Drive

    Removing an optical drive To remove an optical drive from the drive cage: Follow the procedures listed in the Predisassembly for drives on page 79 section. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. Remove the access panel (see Removing the access panel on page 72).
  • Page 96 Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 5-13 Disconnecting the power and data cables Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
  • Page 97: Installing An Optical Drive

    Install four M3 metric guide screws in the lower holes on each side of the drive. Either re-use the screws used by your previous optical drive or use the extra HP—provided guide screws mounted on the front of the chassis. (See Locating extra guide screws on page 81.)
  • Page 98 Rotate the drive cage to its upright position. Figure 5-17 Rotating the Drive Cage Up If a cable is not already present and connected: Connect the SATA data cable to the system board connector labeled SATA1. Route the data cable through the cable guides. There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.
  • Page 99: Removing A Hard Disk Or Media Card From The Drive Cage

    cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 5-19 Connecting the power and data cables Carefully rotate the drive cage back down to its normal position.
  • Page 100 Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. Figure 5-20 Disconnecting the 1394 cable Figure 5-21 Disconnecting the Media Card Reader 1394 Cable NOTE:...
  • Page 101: Installing A Hard Drive Or Media Card Reader Into The Drive Cage

    Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-22 Removing a drive from the drive cage (media card reader shown) Rotate the drive cage back down to its normal position.
  • Page 102: Removing A Dx115 Dataport Hard Drive

    Place the drive's guide screws into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. TIP: Angle the drive toward one side of the chassis to line up the guide screws with the slots. Figure 5-23 Installing a drive into the drive cage (media card reader shown) Connect the drive cables:...
  • Page 103 CAUTION: Insert or remove the carrier (with a disk drive) only when the workstation is shut down. Other procedures may result in system hangs, data loss, or even drive damage. The component supplier’s user guide describes a procedure for inserting or removing the carrier (with drive) while the workstation is booted and then powering the drive via the power switch on the enclosure.
  • Page 104 Rotate the drive cage to its upright position. Figure 5-25 Rotating the drive cage up Disconnect the power cable (1) and data cable (2) from the rear of the DX115 case. Figure 5-26 Disconnecting the power and data cables Chapter 5 Replacing components ENWW...
  • Page 105 If necessary, remove the shipping screw from the side of the drive cage. Figure 5-27 Removing the shipping screw Carefully rotate the drive cage back down to its normal position. CAUTION: Check clearances on the cables when you rotate the drive cage. The cage may pinch the cables and damage them if they are not routed correctly.
  • Page 106 If you are replacing the DX115 unit, remove and retain the four M3 x 5mm screws (black) from the lower four mounting holes of the DX115 case, and then transfer the screws to the new unit. (You can also store the screws in the chassis. See Locating extra guide screws on page 81 screw locations.) Figure 5-29...
  • Page 107: Installing A Dx115 Dataport Hard Drive

    Remove the drive by sliding it toward the front of the carrier until it disengages from the carrier adapter and then lifting the drive out of the carrier. Figure 5-32 Removing the drive To replace the hard drive, see Installing a DX115 Dataport hard drive on page Replace the access panel (see Installing the access panel on page 72).
  • Page 108 If you are installing a new DX115 unit, remove and discard the counter-sunk shipping screw on the side of the DX115 case. Figure 5-33 Removing the shipping screw Install four (supplied) M3 x 5mm screws (black) in the lower four mounting holes of the DX115 case.
  • Page 109 Rotate the drive cage to its upright position. Figure 5-36 Rotating the drive cage up If the cables are not already routed and attached to the system board: Connect the SATA data cable to the system board connector labeled SATA1. (Refer to the hood label on the inside of the access panel for connector locations.) Route the data cable through the cable guides to keep the data cable from being pinched by the drive cage when raising or lowering it.
  • Page 110 Connect the power cable (1) and data cable (2) to the rear of the DX115 case. Figure 5-38 Connecting the power and data cables Carefully rotate the drive cage back down to its normal position. CAUTION: Check clearances on the cables when you rotate the drive cage. The cage may pinch the cables and damage them if they are not routed correctly.
  • Page 111 Remove the carrier cover by raising the front end of the cover (1) and pulling it away from the slot in the rear of the carrier (2). Figure 5-40 Removing the carrier cover Orient the drive so that the data and power connectors face the rear of the carrier. Place the drive into the front end of the carrier.
  • Page 112 Replace the cover by aligning the tab on the rear of the cover with the slot on the rear of the carrier (1) and then rotating the front of the cover onto the carrier (2). Figure 5-42 Replacing the carrier cover Replace the locking screws in the sides of the carrier.
  • Page 113: Removing And Replacing The Primary Hard Drive

    CAUTION: Insert or remove the carrier (with a disk drive) only when the workstation is shut down. Other procedures may result in system hangs, data loss, or even drive damage. The component supplier’s user guide describes a procedure for inserting or removing the carrier (with drive) while the workstation is booted and then powering the drive via the power switch on the enclosure.
  • Page 114 Rotate the drive cage to its upright position. Figure 5-45 Rotating the Drive Cage Up Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 5-46 Rotating the power supply up Chapter 5 Replacing components ENWW...
  • Page 115 Disconnect the power cable (1) and data cable (2) from the hard drive. Figure 5-47 Removing the optical drive Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 5-48 Removing the primary hard drive ENWW...
  • Page 116 To install a new hard drive, the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 5-49 Installing the hard drive guide screws You can also install a small form factor (6.4 cm/2.5 in.) hard drive in the primary drive bay: Transfer the silver and blue isolation mounting guide screws from the old hard drive to the drive carrier (1).
  • Page 117 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 5-51 Installing the hard drive (drive carrier shown) ENWW Removing and installing components...
  • Page 118: Cable Management

    Cable management The Z200 Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer Keep cables away from direct contact with major heat sources like the heat sink.
  • Page 119: Power Connections

    Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ●...
  • Page 120: Using The Small Form Factor Computer In A Tower Orientation

    Hard disk drive Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation.
  • Page 121: Front Panel I/o Device Assembly

    Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly. Removing the front panel I/O device assembly To remove the front panel I/O device assembly: Disconnect power from the computer (see Predisassembly procedures on page 69 Remove the access panel (see Removing the access panel on page...
  • Page 122 Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-56 Disconnecting the front panel I/O cables Carefully guide the cables through the chassis openings (1), as shown in the following figure. Figure 5-57 Removing the front panel I/O device assembly Carefully lift the front panel I/O device assembly and cables from the chassis (2).
  • Page 123: Installing The Front Panel I/o Device Assembly

    Installing the front panel I/O device assembly To install the front panel I/O device assembly: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 124 Connect the front panel USB (1 and 2), front audio (3), and front power/LED (4) cables to the system board as shown in the following diagram. Figure 5-59 Connecting the front panel I/O device cables Rotate the drive cage down to its normal position. Replace the front bezel (see Installing the front bezel on page 74).
  • Page 125: Speaker

    Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 126: Power Supply

    Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 127: Installing The Power Supply

    Slide the power supply toward the chassis and then up to remove it from the chassis. Figure 5-62 Removing power supply Installing the power supply To install the power supply, reverse the previous steps. ENWW Removing and installing components...
  • Page 128: System Fan Assembly

    System fan assembly This section describes how to remove and install the system fan assembly. Removing the system fan assembly To remove the system fan assembly: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 129: Installing The System Fan Assembly

    Disconnect the system fan assembly cable from the system board as shown in the following figure. Figure 5-64 Disconnecting fan wires Remove the fan assembly by pushing in on the four release tabs on the front of the chassis (1), and then sliding the fan assembly into the chassis until you can lift it out.
  • Page 130: Memory

    Install only HP-approved DDR3 DIMMs ● CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this computer. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. For ECC DIMMs, use only industry-standard ECC unbuffered DIMMs. See http://www.hp.com/...
  • Page 131: Bios Errors And Warnings

    BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and ● reports a warning during POST. the computer can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
  • Page 132: Removing A Dimm

    Removing a DIMM To remove a DIMM: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. Remove the access panel (see Removing the access panel on page 72).
  • Page 133 Push gently outward on the DIMM socket levers (1) as shown in the following figure. Figure 5-68 Removing a DIMM Lift the DIMM straight up (2) and out of the socket, then store the DIMM in an antistatic bag. ENWW Removing and installing components...
  • Page 134: Installing A Dimm

    Installing a DIMM To install the DIMM: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. Remove the access panel (see Removing the access panel on page 72).
  • Page 135 Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-70 Opening DIMM socket levers Secure the socket levers (2).
  • Page 136: Expansion Card Slot Identification

    Expansion card slot identification This section identifies and describes computer expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies computer expansion card slots. Figure 5-71 Identifying expansion card slots The following table describes the computer PCIe card slots. Table 5-8 PCI slots Slot...
  • Page 137: Choosing An Expansion Card Slot

    Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: Use the black PCIe x16 I/O slot for the primary graphics card; if you do not use this slot for the ●...
  • Page 138: Removing And Installing Expansion Cards

    Removing and installing expansion cards PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot.
  • Page 139 Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below. Figure 5-72 Releasing the retention clamp If the card slot has a latch, release the latch (1), and then carefully lift the card from the chassis (2).
  • Page 140: Installing An Expansion Card

    Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the computer, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: Prepare the computer for servicing by following the...
  • Page 141 Remove the expansion card slot cover by pulling it up, out of the chassis. TIP: Grasp the slot cover between two fingers—one from the inside of the chassis, and one from the outside. Figure 5-75 Removing the slot cover Angle the expansion card to Insert it into the expansion card guide. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot as shown next.
  • Page 142 Close the expansion card retention clamp by rotating it downward. If the PCI retention clamp does not close, ensure that all cards are properly seated, and then ● try again. If required by the card, connect the auxiliary power cable to the card (not illustrated). ●...
  • Page 143: Battery

    Battery This section describes how to remove and install the battery. The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This computer includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
  • Page 144: Installing The Battery

    Installing the battery To install the battery: Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. Angle the battery and place the battery edge under the plastic housing tab and press gently until it snaps into place.
  • Page 145: Installing The Cpu Heatsink

    Disconnect the heatsink screws from the system board (1) as shown in the following figure. Figure 5-80 Disconnecting the heatsink screws Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. Lift the CPU heatsink out of the chassis (2).
  • Page 146 Tighten each heatsink screw a little at a time to ensure that the CPU stays level. Do not fully tighten one screw and then move on to the next. Tighten each set of diagonally opposed screws a little at a time to 6 in.-lbs. of torque. CAUTION: Do not overtighten the heatsink screws.
  • Page 147: Cpu

    This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 148: Installing A Cpu

    Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 149: System Board

    System board This section describes replacing the system board. Removing the system board To remove the system board: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 150: Product Recycling

    Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. Chapter 5 Replacing components ENWW...
  • Page 151: Diagnostics And Troubleshooting

    Locating warranty information on page 141 Diagnosis guidelines on page 142 Troubleshooting checklist on page 144 {Xref Error! Target does not exist.} Troubleshooting scenarios and solutions on page 144 Self-troubleshooting with HP Vision Diagnostics on page 153 Diagnostic codes and errors on page 163 ENWW...
  • Page 152: Calling Technical Support

    To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. Typically each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) as shown in the figure below. Figure 6-1...
  • Page 153: Locating Warranty Information

    To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. ENWW...
  • Page 154: Diagnosis Guidelines

    If you have installed an operating system other than the factory-installed operating system, check ● to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are ●...
  • Page 155: Diagnosis During Operation

    Diagnosis during operation Look for blinking LEDs on the front of the computer. The blinking lights are error codes that will ● help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 163 section of this document for information on interpreting diagnostic lights and audible codes.
  • Page 156: Troubleshooting Checklist

    Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based computer. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 6-1...
  • Page 157 Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation date and time Real-time clock (RTC) battery Reset the date and time in the Control Panel. display is incorrect. might need replacement. Replace the RTC battery. Workstation appears to pause Network driver is loaded and no Establish a network connection, or use the Computer Setup periodically.
  • Page 158 Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection is Verify that the computer air vents are not blocked. automatically and the Power activated. Open the access panel and press the computer power LED flashes red 2 times (once A fan might be blocked or not button.
  • Page 159: Solving Diskette Problems

    Solving diskette problems Table 6-2 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. Right-click Start, select Explore, and then select a drive. Select File>Properties>Tools. Under Error-checking, select Check Now. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are Verify the program diskettes.
  • Page 160: Solving Hard Drive Problems

    Table 6-2 Diskette problems (continued) Problem Cause Solution Invalid system disk is A diskette that does not contain When drive activity stops, remove the diskette and press displayed. the system files needed to start the Spacebar. The computer attempts to boot from the the computer has been inserted next device in the boot order.
  • Page 161 Table 6-3 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On computers with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for...
  • Page 162: Solving Display Problems

    Solving display problems Table 6-4 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on).
  • Page 163 Monitor cannot display Change the requested resolution. requested resolution. The picture is broken up, rolls,...
  • Page 164: Solving Audio Problems

    Solving audio problems Table 6-5 Audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar and use the speaker or headphones. turned down. volume slider to adjust the volume. The external speakers are not Turn on the external speakers.
  • Page 165: Solving Printer Problems

    HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures. Accessible by either CD or USB key, these diagnostics run outside the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware.
  • Page 166: Overview

    The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive. Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.
  • Page 167: Downloading And Accessing Hp Vision Diagnostics

    Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the computer: Go to http://www.hp.com. Select the Support & Drivers link.
  • Page 168: Accessing Hp Vision Diagnostics On The Computer

    If the computer is booted from a CD, a separate boot CD will be required to use the memory diagnostic. Hence, HP recommends that a USB key be used to boot the diagnostic utilities. It is faster than using a CD, and it accommodates both Memory and Vision diagnostics.
  • Page 169: User Interface

    Help — User help about HP Vision Diagnostics. ● There are also some common operations that are part of the utility. They include: Exit Diagnostics button — This button will close HP Vision Diagnostic application and reboot ● your system. Any running test will be aborted.
  • Page 170 Input Devices — Shows user input devices such as all connected mice and keyboards. ● Memory — Shows system memory information. ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ●...
  • Page 171: Test Tab

    Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, exit HP Vision Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu.
  • Page 172 Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you want the diagnostic test for a specified time period, enter the amount of time in minutes.
  • Page 173: Status Tab

    The Times Failed is the number of times the device has failed a test. ● The Defect Code provides a numerical code for the failure. The error codes are defined in the ● Help tab. The Description section describes the error that the diagnostic test found. ● ENWW Self-troubleshooting with HP Vision Diagnostics...
  • Page 174: Help Tab

    The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab.
  • Page 175: Saving And Printing Information In Hp Vision Diagnostics

    Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
  • Page 176 CPU. If fan is plugged in and seated properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink. Contact HP for assistance.
  • Page 177 Six beeps. Reseat the graphics card. Verify the graphics auxiliary power cable is connected (if applicable). The problem might be on the graphics card. Contact HP for assistance. Red Power LED blinks seven System board failure (ROM Clear CMOS.
  • Page 178: Led Color Definitions

    Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds. The problem might be on the system board. Contact HP for assistance. Press and hold the power button for less than 4 seconds. If the hard disk drive LED does not turn on green then: Check that unit is plugged into a working AC outlet.
  • Page 179: Post Error Messages

    POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the computer system is functioning properly: ●...
  • Page 180 Windows utilities. Verify that the memory modules are installed properly. If third-party memory has been added, test the memory configuration using HP memory. Verify the memory module type. 201—Memory Error RAM failure. Run the Computer Setup (F10) utility or the Windows utilities.
  • Page 181 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 213—Incompatible Memory A memory module in the memory Verify the memory module type. Modules socket identified in the error message Insert the DIMM in another memory socket. is missing critical SPD information, or is incompatible with the chipset.
  • Page 182 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 513—Front Chassis fan not Front fan missing, disconnected, or Reseat the fan cable. detected defective. Reseat the fan. Replace the fan. 514—Memory fan not Memory fan missing, disconnected, or Reseat the fan cable.
  • Page 183 Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, Potential system board problem; contact HP Support. where x is 0 or 1. This type of error is identified on the line following the error message.
  • Page 184 The microcode update failed. Check the processor Error stepping. stepping to ensure it is a supported stepping. If it is contact, HP Support. 1802—Processor Not The system board does not support the Replace the processor with a compatible one. Supported processor.
  • Page 185: Configuring Raid Devices

    RAID configuration, see http://www.hp.com/support/ workstation_manuals. Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP computers for RAID configurations. NOTE: This section applies to internal computer configurations that do not use add-in cards and JBODs.
  • Page 186: Configuring Sata Raid Devices

    BIOS is only used to support serial-attached optical drives. This section does not apply to configuring SATA RAID in the Linux environment. For Linux SATA RAID, refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http://www.hp.com/support/linux_user_manual.
  • Page 187: Configuring System Bios

    Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. To enter the system BIOS setup, press F10. Use the arrow keys to highlight the desired language, and then press Enter. Use the arrows to highlight Storage>Storage Options, and then press Enter. Use the up or down arrow key to highlight SATA Emulation.
  • Page 188: Creating Raid Volumes

    Creating RAID volumes To create RAID volumes, use the Intel Rapid Storage Manager option ROM Configuration utility. To enter the Intel Rapid Storage Manager option ROM Configuration utility, press Ctrl+l when prompted. If required, refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume.
  • Page 189: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Preparing to configure passwords on page 177 ● Resetting the password jumper on page 178 ● Clearing and Resetting the CMOS on page 178 ●...
  • Page 190: Resetting The Password Jumper

    Reconnect the external equipment. Reconnect AC power to the computer. Power on the computer. Wait for the workstation to display the HP splash screen. Repeat steps 1 through 5. Replace the jumper from pins 1 and 2. Repeat steps 7 through 10.
  • Page 191: Using The Cmos Button

    Using the CMOS Button To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is powered off.
  • Page 192 From the Computer Setup (F10) Utility menu, select File>Default Setup. This restores the settings that include boot sequence order and other factory settings. However, it does not force hardware rediscovery. Choose Restore Factory Settings as Default, and the press to accept. Select File->Apply Defaults and Exit, and then press to accept.
  • Page 193: Appendix A Connector Pins

    Connector pins Keyboard Signal Data Unused Ground +5 VDC Clock Unused Mouse Signal Data Unused Ground +5 VDC Clock Unused RJ-45 Ethernet 10/100– 1000–Mb MbSignal signal (+) Transmit Data TX/RX (-) Transmit Data TX/RX – (+) Receive Data TX/RX Unused TX/RX Unused RX/RX...
  • Page 194 Signal +5 VDC - Data + Data Ground Microphone cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Audio line-in cable, 6.35 MM (1/8 inch) Signal 1 (Tip)
  • Page 195 SATA drive Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3V power 5V power 3.3V power 5V power 3.3V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12V power Ground 5V power 12V power * S2 and S3 differential signal pair 12V power **S5 and S6 differential signal pair Signal...
  • Page 196 Display port Signal Signal ML_Lane 0(p) ML_Lane 3(n) ML_Lane 0(n) ML_Lane 1(p) AUX CH(p) ML_Lane 1(n) ML_Lane 2(p) AUX CH(n) Hot Plug Detect ML_Lane 2(n) DP_PWR Return ML_Lane 3(p) DP_PWR Main power cable, P1 Signal Color Black Black –12V Dark blue 12V-Main Yellow Appendix A Connector pins...
  • Page 197 Main power cable, P1 12V-Main Yellow 12Vsb Purple PWRCMD—Power command, P2 White Tach White PS_ON Green PWROK Gray Black PSU_DETECT (empty) CPU power cable, P3 Color Signal 12V CPU 12V CPU CAUTION: Never connect the PCIe power cable to the system board when power is on.
  • Page 198 Internal USB 1 2x5 Signal USB6# USB9# CAUTION: USB6 Possible equipment damage. The 2x5 connector can be mated to either USB9 a wide 2x5 option cable connector or a narrow 1x5 option cable connector. To prevent damage to the connectors, always connect a narrow 1x5 option cable (not keyed) connector to pins 1,3,5, and 7 only of the...
  • Page 199 System fan, CHFAN1, P9 Signal +12V Tach Internal serial Signal Signal DTR1# RXD1 +3.3V AUX CTS1# RTS1# DSR1# COM DETECT TXD1 DCD21# -12V Ground +12V Ground ENWW...
  • Page 200: Appendix B System Board Designators

    System board designators This appendix describes the system board designators for this computer. Designator Silk screen Component/Description Crisis recovery header/jumper Clear password header/jumper J9 RJ/USB LAN/DUAL USB J10 QUAD USB Quad rear USB J20 PCI PCI slot (white) PCIe x1 slot (black) J41 X16PCIEXP PCIe x16(16) slot (black) J42 X4PCIEXP...
  • Page 201 Designator Silk screen Component/Description P151 MEDIA2 Media card reader P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 Primary CPU socket ENWW...
  • Page 202: Appendix C Routine Care

    Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth ● and then use the cloth on the component. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
  • Page 203: Cleaning The Monitor

    Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful ● not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. Use tweezers to remove any fibers or dirt in confined areas. ●...
  • Page 204: Appendix D Locating Hp Resources

    Locating HP resources This section provides information on the following HP resources for your computer: Topics Product information on page 193 HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●...
  • Page 205: Product Information

    To learn more about these applications, click HP Cool Tools—Learn More. To install or launch the applications, click the appropriate application icon. Click the HP Cool Tools icon on the desktop, or ● Open the HP Cool Tools folder by selecting Start > ●...
  • Page 206: Product Support

    IT Resource Center (ITRC) To access a searchable knowledge base for IT professionals, go to http://www.hp.com/go/bizsupport and follow the IT Resource Center link. HP Business and IT Services. For business and IT information, see http://www.hp.com/ hps/. HP Hardware Support Services For hardware service information, see http://www.hp.com/hps/hardware/.
  • Page 207: Product Diagnostics

    Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the computer Maintenance and Service Guide. Audible beep and LED code Refer to the appropriate section of the computer...
  • Page 208: Product Updates

    To locate the current computer BIOS on your Microsoft Windows computer, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information..Operating system For information on operating systems supported on HP computers, see http://www.hp.com/go/wsos. Appendix D Locating HP resources ENWW...
  • Page 209: Index

    Diagnostics and troubleshooting SATA RAID 174 Resetting power supply 10 Diagnosis guidelines 142 Connector pins Specifications 9 HP Vision Diagnostics 153 Audio line-in 182 System fans 10 Locating ID labels 140 Audio line-out 182 Voltages 7 Locating warranty info 141...
  • Page 210 System fan 116 RestorePlus! 22 Restoring the operating system Restore methods 22 Windows Vista 22 Windows XP 24 Support Locating HP resources 192 Updating the computer First boot update 19 Updating drivers 21 Updating the BIOS 21 Windows 7 17 Windows Vista...

This manual is also suitable for:

Z200

Comments to this Manuals

Symbols: 0
Latest comments: