Wbem Indication Providers And Ems Hardware Monitors; Recommended Cleaning Procedures; Where To Get Help; Information To Collect Before You Contact Support - HP Rx2620-2 - Integrity - 0 MB RAM Service Manual

Complete information on installing and using EMS hardware event monitors, as well as a list of
supported hardware, can be found in the EMS Hardware Monitors Users Guide. An electronic copy
of this book is provided on the website http://docs.hp.com/hpux/diag.

WBEM Indication Providers and EMS Hardware Monitors

Hardware monitors are available to monitor the following components (these monitors are
distributed free on the OE media):
• Chassis/Fans/Environment
• CPU monitor
• UPS monitor
• FC Hub monitor
• FC Switch monitor
• Memory monitor
• Core Electronics Components
• Disk drives
• Ha_disk_array

Recommended Cleaning Procedures

Suggested cleaning procedures for the server are provided in the following table. Be sure to turn
off power to the server when cleaning it.
need cleaning for the server.
Table 5-29 Cleaning
Component
Keyboard
Monitor screen
Mouse
Cooling fans and grilles
CAUTION:
benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could damage
all plastic and painted surfaces.

Where to Get Help

HP customer care will help you solve server problems and, if necessary, initiate appropriate
serviceprocedures.
Support is available on the web and by phone.
For information on contacting the HP IT Resource Center (ITRC) near you, go to
www.itrc.hp.com.

Information to Collect Before You Contact Support

Before you contact HP support, you should:
1. Check the previous sections of this chapter and attempt to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Capture and permanently log the current SEL and FPL contents.
• Try to determine precisely what did or did not happen.
114 Troubleshooting
Time Frame
Regularly
Regularly
Regularly
6 Months
DO NOT use petroleum-based cleaners (such as lighter fluid) or cleaners containing
Table 5-29 details the components and procedures that
Procedure
Dust with damp, lint-free cloth.
Use HP Video Screen Cleaning Solution located in the 92193M
Master Clean Kit.
For mouse maintenance procedures, see the mouse's manual.
Check functions of cooling fans and clean the intake openings
on the chassis of dust, lint, and other obstructions to airflow.
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