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HP Jetdirect 310x - Print Server For Fast Ethernet User Manual

External print server/internet connector for usb
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Table of Contents
User's Guide
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for
Contents
1.
Install print server
2.
Configure and manage print server
3.
Troubleshoot print server
4.
Get Support
5.
Limited Warranty for print server
6.
Specifications for print server
©2000, 2001 Hewlett-Packard Company
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  Summary of Contents for HP Jetdirect 310x - Print Server For Fast Ethernet

  • Page 1 HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Contents Install print server Configure and manage print server Troubleshoot print server Get Support Limited Warranty for print server Specifications for print server ©2000, 2001 Hewlett-Packard Company...
  • Page 2: Installing The Print Server

    Installing the print server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Overview 1. Install hardware Summary: To connect the printer to the network using the 175x or 310x print server, you will: connect the print server to the network with a network cable, connect the print server to the printer with the...
  • Page 3 Steps to install the print server hardware Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local area network by plugging a network cable into the RJ-45 connector on the rear end of the print server. Attach the print server to the printer by plugging the Universal Serial Bus (USB) cable—shipped with the print server—into the USB connector on the front end of the print server and into the USB connector on the printer.
  • Page 4 any USB-to-parallel converter any USB cable extender Plug the DC power cord from the power module—shipped with the print server—into the power connector on the rear end of the print server . Plug the power module into a power outlet. Caution! Do not use the power module shipped with your print server with any other products! Verify the print server’s LEDs:...
  • Page 5 The power/status LED on the top front begins blinking and within 15 seconds is solid green, to indicate the server passed its self test. A solid green USB LED on the top front indicates a good USB-II connection, as illustrated above. If your LEDs are not solid green, see interpreting the LEDs and diagnosing problems...
  • Page 6 You can use the clip attached to the bottom of the print server to mount it to the printer or to a table or wall. Use either the supplied sticky tape or the mounting screw holes. Or you can pull off the clip. Next, install software. ©2000, 2001 Hewlett-Packard Company...
  • Page 7 Configuring and managing the print server on your network for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB This section describes the tools you can use to configure and manage your print server, as well as the settings you can apply for various protocols.
  • Page 8 Tools for changing configuration and for managing Software tools summary: describes a variety of software tools that you can use to install, configure, and manage a network printer. These tools cover a variety of functions in a variety of operating environments. In general, they allow you to set parameters for the various protocols listed below...
  • Page 9 HP LaserJet Utility for MacOS. SNMP: (Simple Network Management Protocol) used with your configuration and management tools. The HP-Jetdirect-specific MIB (Management Information Base) is MIB-II compliant; it is available upon request to support. ©2000, 2001 Hewlett-Packard Company...
  • Page 10: Default Configuration

    Default configuration for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Fresh from the factory, before any configuration is changed by a user, the print server has a default configuration for TCP/IP and for IPX peer-to-peer printing (called IPX direct mode).
  • Page 11: Cold Reset

    While holding down the test button on the rear of the print server, plug the power module back into the print server and continue to hold down the test button for about five seconds. Any user-configured settings will be erased. ©2000, 2001 Hewlett-Packard Company...
  • Page 12 HP Jetdirect Software Solutions Summary for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB HP provides a variety of software solutions to set up or manage your HP Jetdirect-connected network devices. Use this table to help you determine which software is best for you.
  • Page 13 Requires HP Jetdirect firmware version Allows automatic X.03.06 or greater discovery and installation of HP Jetdirect-connected printers into NDPS HP LaserJet Utility for Mac OS Installation and management of HP Mac OS 7.5 or greater Jetdirect-connected printers ©2000, 2001 Hewlett-Packard Company...
  • Page 14: Hp-Supplied Software

    IPP printing, using Internet Printer Connection Software for HP Jetdirect 310x external print server/Internet connector for USB Note: Not applicable to 175x Using the appropriate software on your system, you can create an IPP print path from your system to any HP Jetdirect-connected printer over the Internet.
  • Page 15: Microsoft-Supplied Software

    TCP/IP HP Jetdirect 310x print server Supported Proxies (HP software) Web proxy with support for HTTP v1.1 or greater (may not be needed if printing over an intranet) Microsoft-Supplied Software Note: Contact Microsoft Corp. for support of Windows IPP software Windows 2000 Integrated Software On Windows 2000 systems, an alternative to using the HP-supplied software is to use the IPP-client software integrated with Windows...
  • Page 16 Click OK to install the printer driver onto your system and follow the instructions on the screen. (You may need your printer CD-ROM to install the driver.) To complete the print path setup, follow the instructions on the screen. ©2000, 2001 Hewlett-Packard Company...
  • Page 17: System Requirements

    Note: Not applicable to 175x NDPS (Novell Distributed Print Services) is a printing architecture developed by Novell, in partnership with Hewlett-Packard. NDPS simplifies and streamlines the administration of network printing. It eliminates the need to set up and link print queues, printer objects, and print servers.
  • Page 18 Note: For more information (including access to the most recent HP IP/IPX Printer Gateway software and the User Guide), access HP support information at: http://www.hp.com/support/net_printing. ©2000, 2001 Hewlett-Packard Company...
  • Page 19: Installing The Printer Software

    HP LaserJet Utility for MacOS for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for This section describes printer installation software for Mac OS-compatible computer systems. It also explains how to use the HP LaserJet Utility to configure HP printers connected to an AppleTalk network through an HP Jetdirect print server.
  • Page 20: Configuring The Printer

    The HP LaserJet Utility allows printer settings such as printer name and preferred zone to be configured from your MacOS system. Hewlett-Packard recommends that only network administrators use the printer configuration capabilities of this utility. If this printer is to be serviced by a print spooler, set up the printer’s name and zone before configuring the spooler to capture the printer.
  • Page 21: Selecting A Zone

    your network. You can name your printer anything you like—for example, “Michael’s LaserJet 4000.” The HP LaserJet Utility has the ability to rename devices located in different zones, as well as the local zone (no zones need to be present in order to use the HP LaserJet Utility).
  • Page 22: Selecting Your Printer

    Select the Settings icon from the scrolling icon list. The Please Select a Setting: dialog box appears. Select Printer Zone in the list and click Edit. The Select a Zone dialog box appears. Select your preferred network zone from the Select a Zone: list and click Set Zone.
  • Page 23: Testing The Configuration

    Select Print Window from the File menu, or if no window is open, select Print Desktop. The Print dialog box appears. Click Print. If the printer prints the job, you have connected your printer to your network correctly. If your printer does not print, see troubleshooting. ©2000, 2001 Hewlett-Packard Company...
  • Page 24: Tcp/Ip Configuration

    TCP/IP Configuration for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Summary of TCP/IP Configuration Overview of the TCP/IP Protocol Using BOOTP and TFTP Using DHCP Using RARP Using the arp and ping commands Using Telnet Using the embedded web server Using a syslog server...
  • Page 25 information, see BOOTP/TFTP. By using Dynamic Host Configuration Protocol (DHCP). This protocol is supported in HP-UX, Solaris, Red Hat Linux, SuSE Linux, Windows NT/2000, NetWare, and MacOS systems. (Refer to your network operating system manuals to verify that your operating system supports DHCP.) For more information, see DHCP.
  • Page 26 information, see the embedded web server. Overview of TCP/IP protocol Information to help you gain a basic understanding of TCP/IP: Similar to a common language that people use to communicate with each other, TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and other devices communicate with each other over a network.
  • Page 27 no added reliability or guarantee of delivery. UDP is used when acknowledgment and reliability are not required, such as during a “discovery broadcast.” IP Address Every host (workstation or node) on an IP network requires a unique IP address for each network interface. This address is a software address that is used to identify both the network and specific hosts located on that network.
  • Page 28 Gateways Gateways (routers) are used to connect networks together. Gateways are devices that act as translators between systems that do not use the same communication protocols, data formatting, structures, languages, or architectures. Gateways repackage the data packets and change the syntax to match that of the destination system.
  • Page 29 The installation sequence for DHCP or BOOTP/TFTP setup Set up the DHCP or BOOTP service. Refer to procedure. Install the hardware; power on the print server. Refer to procedure. For Windows computers, run the Install Network Printer wizard on each client to load driver and set up the print path. Return to [Install] the initial screen for this CD, and select the button for...
  • Page 30 Item Description IP address of a syslog server to send syslog Syslog Server IP messages to. If zero (0.0.0.0) or not specified, address syslog messages are disabled. The number of syslog messages that can be sent by the HP Jetdirect print server on a per-minute basis, from 0 to 1000.
  • Page 31 Ways to configure an IP address on the print server The HP Install Network Printer Wizard for Windows—the installation wizard supplied and recommended by HP—configures IP for you or lets you do it. wizard. You can automatically configure IP over the network each time the print server is powered up by using BOOTP (Bootstrap Protocol) or DHCP (Dynamic Host Configuration Protocol).
  • Page 32 DHCP, edit the appropriate system files with updated settings. If the current BOOTP server is not reachable, you may need to locate and configure a different BOOTP server. If the IP address and other parameters were manually set, then manually reconfigure them. ©2000, 2001 Hewlett-Packard Company...
  • Page 33 Using BOOTP, TFTP, and DHCP for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB You can have TCP/IP automatically configured on the print server using either BOOTP (Bootstrap Protocol), TFTP (Trivial File Transfer Protocol), or DHCP (Dynamic Host Configuration Protocol, RFC 2131/2132) services, on servers with certain operating systems.
  • Page 34 Windows 2000 or NT servers: On Windows NT or 2000 server systems, use the Microsoft DHCP utilities to set up print server configuration through BOOTP. When you use the Windows NT DHCP procedure (with the finite lease duration and adding a reservation in step 8), the resulting service will respond to a BOOTP requests as well as to DHCP requests from the print server.
  • Page 35 The hardware address tag. The hardware (MAC) address is the link-level or station address of the HP Jetdirect print server. It can be found on the Jetdirect configuration — page as the Hardware Address, and also printed on a label attached to the print server.
  • Page 36 TFTP configuration file To provide additional configuration parameters for your HP Jetdirect print server, such as SNMP (Simple Network Management Protocol) or non-default settings, an additional configuration file can be downloaded using TFTP. This TFTP configuration file’s relative path name is specified in the BOOTP reply using the vendor-specific tag “T144” or the standard BOOTP tag “ef”...
  • Page 37 Other parameters Support parameters Tables of TFTP parameters: General parameters for TFTP TFTP Parameter Description The IP administrative password (up to 16 case-sensitive alphanumeric characters) that allows administrators to control changes of print server configuration parameters through Telnet or passwd: embedded web server.
  • Page 38 Enables or disables buffer packing for TCP/IP packets: 0 (default) Normal, data buffers are packed before sending to the printer. buffer-packing: 1 Disable buffer packing, data is sent to the printer when received. Controls the setting of the TCP PSH flag for device-to-client data transfers: 0 (default) Disables this option, flag not set.
  • Page 39 Enables or disables the Service Location Protocol (SLP) operation on the print server. SLP is used by selected HP software applications to automate device discovery. slp-config: 0 Disables. 1 (default) Enables. Specifies the IP multicast Time To Live (TTL) setting for Service Location Protocol (SLP) packets.
  • Page 40 Enters a host’s IP address into the print server’s SNMP trap destination list. The trap-dest: command format is: trap-dest: ip-address [community name] [port number] ip-address is the host IP adress. community name is optional (the default community name will be used), except in two cases: when specifying the port number.
  • Page 41 Auto (default) The language is auto-detected when the print server is powered on or after a cold reset to factory defaults. Hewlett-Packard Printer Control Language ASCII Standard ASCII characters HPGL2 Hewlett-Packard Graphics Language (v2) PS Adobe PostScript language Support parameters for TFTP...
  • Page 42 TFTP Parameter Description Typically used to identify the name of a person to contact for support of this device. support-name: Typically used to specify a phone or extension number to call for support of this device. support-number: A web URL address for product information on this device over the Internet or an intranet. support-url: tech-support-url: A web URL address for technical support over the Internet or an intranet.
  • Page 43 Lease Duration Unlimited [OK] In the section, select , then select HP recommends that all print servers be assigned infinite leases to avoid problems resulting from IP addresses that change. Be aware, however, that selecting an unlimited lease duration for the scope (as described above) causes all clients in that scope to have infinite leases.
  • Page 44 DHCP Action If your server is not listed in the tree, select and click the menu to add the server. Action New Scope After selecting your server in the DHCP tree, click the menu and select . This runs the Add New Scope wizard.
  • Page 45 An alternative is to tell the DHCP server that the print server's address is fixed so that it will never be allocated to another client. Returning to factory defaults You can return the print server to its factory-default state (also called “cold reset”) by using the factory-default reset procedure. ©2000, 2001 Hewlett-Packard Company...
  • Page 46: Using Rarp

    Using RARP for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for This subsection describes how to configure the print server using the Reverse Address Resolution Protocol (RARP) on UNIX and Linux systems.
  • Page 47 At the system prompt, enter: ping <IP address> where <IP address> is the assigned address from RARP. The default IP address is 192.0.0.192. If ping does not respond, see the Troubleshooting section. ©2000, 2001 Hewlett-Packard Company...
  • Page 48: Using The Arp And Ping Commands

    Using the arp and ping commands for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for You can configure a print server with an IP address using an ARP (Address Resolution Protocol) command from a supported system. The protocol is not routable, that is, the workstation from which the configuration is made must be located on the same network segment as the print server.
  • Page 49 On UNIX systems, the arp -s command may vary between different systems. Some BSD-based systems expect the IP address (or host name) in reverse order. Other systems may require additional parameters. See your system documentation for specific command formats. ©2000, 2001 Hewlett-Packard Company...
  • Page 50: Using Telnet

    Using Telnet for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB How to configure the print server using Telnet. Setting up an IP route To use Telnet commands with the print server, a route must be available from your workstation to the print server. This means that there must be a match between the network identification of your system to that of the print server.
  • Page 52: User Interface Options

    Procedure To set configuration parameters, you must set up a Telnet connection from your system to the HP Jetdirect print server. Type the following at the DOS prompt: telnet <IP address> where: <IP address> may be the print server’s assigned address from BOOTP, RARP, DHCP, from the printer control panel, or the default IP address.
  • Page 53 of this section. <value> is the setting you are assigning to that parameter. Allowed values are described in the second column of the Telnet commands and parameters list at the end of this section. At any time during a Telnet session, you can enter one of the following: ? to view available configuration parameters, the correct command format, and a list of commands.
  • Page 54 described in the second column of the Telnet commands and parameters list at the end of this section. Caution: Parameter changes are not saved until step below. Repeat the previous step to set any additional configuration parameters. When you have finished entering the configuration parameters, at the Telnet prompt enter one of the following commands, which depend on your system.
  • Page 56 Using Telnet to Erase the Existing IP Address This procedure resets all TCP/IP parameters, but only affects the TCP/IP subsystem. After this has been done the print server should be power cycled. Parameters for other subsystems such as IPX/SPX (Novell NetWare) or AppleTalk are not affected.
  • Page 57 Enables the advanced Telnet commands in addition to the ones generally available. Help will advanced include the advanced and general commands. Disables the advanced Telnet commands; only the general ones will be available. Help will general exclude the advanced commands. Exports the Telnet settings to a file for editing and importing via Telent or TFTP.
  • Page 58 Selects the method for the print server to receive its IP configuration parameters: bootp (default), dhcp, or manual. bootp or dhcp The IP parameters will be automatically configured by a BOOTP or DHCP server each time the print server is powered on. ip-config manual The print server will wait for the basic IP parameters to be entered using manual tools, such as this Telnet or...
  • Page 59 The domain name for the device (for example, support.hp.com). It does not include the host name—-it is not the Fully Qualified Domain Name (such as domain-name printer1.support.hp.com). IP address of the DNS (Domain Name System) server. dns-svr The IP address of the primary Windows Internet Name Service (WINS) server. pri-wins-svr The IP address of the secondary Windows Internet Name Service (WINS) server.
  • Page 60 Controls the setting of the TCP PSH flag for device-to-client data transfers: 0 (default) Disables this option, flag not set. 1 All-push option. Push bit is set in all data packets. write-mode 2 EOI-push option. Push bit is set only for data packets that have an End-of-Information flag set.
  • Page 61 Enables or disables syslog server operation on the print server: 0 Disables. syslog-config 1 (default) Enables. For more information, see syslog. The syslog server’s IP address. It specifies the server to which the print server sends syslog syslog-svr messages. Specifies the maximum number of syslog messages that can be sent by the print server on a syslog-max...
  • Page 62 Sets TCP/IP factory defaults. After a cold reset, power cycle the print server. Parameters for cold-reset other subsystems, such as IPX/SPX or AppleTalk, are not affected. Enables or disables the print server’s embedded web server to view or change configuration values: ews-config 0 Disables.
  • Page 63 Telnet Parameter Description and Values Enables or disables SNMP operation on the print server: snmp-config 0 Disables. 1 (default) Enables. Specifies a password for SNMP GetRequests sent to the print server. This password is optional. If a user-specified get community name is set, the print server will respond to get-community-name either a user-specified community name or the factory-default.
  • Page 64 SNMP trap destination list must have a trap daemon to listen to those traps. IPX/SPX parameters for Telnet Telnet Parameter Description and Values Enables or disables IPX/SPX protocol operation on the print server: 0 Disables. ipx-config 1 (default) Eenables. A user-assigned alphanumeric name assigned to the print server (31 characters maximum). By ipx-unitname default, the name will be NPIxxxxxx, where xxxxxx are the last six digits of the hardware address (MAC or LAN address).
  • Page 65 Enables or disables IPX toner-low notification using PJL: 0 Disables. ipx-toner-low 1 (default) Enables. AppleTalk parameters for Telnet Telnet Parameter Description and Values Enables or disables AppleTalk (EtherTalk) protocol operation on the print server: 0 Disables. at-config 1 (default) Enables. (read-only parameter) The name of the printer on the AppleTalk network.
  • Page 66 Enables or disables the web scanning feature in the embedded web server, when connected to a supported device: scan-config 0 Disables. 1 (default) Enables. Specifies the number of seconds (1–3600) that an idle scan connection is allowed to remain scan-idle-timeout open.
  • Page 67 Auto (default) The language is auto-detected when the print server is powered on or after a cold reset to factory defaults. PCL Hewlett-Packard Printer Control Language ASCII Standard ASCII characters HPGL2 Hewlett-Packard Graphics Language (v2)
  • Page 68: Using The Embedded Web Server

    Using the embedded web server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB HP Jetdirect print servers contain an embedded web server that can be accessed from a compatible web browser over an intranet. You can use any computer on the network to access the configuration and management pages for the print server and the attached network device—the printer or multifunction (MFP or All-in-One) device.
  • Page 69 Which Home page is initially displayed by the browser will depend on the printer: If the printer (called the “device”) contains a supportable embedded web server, the printer’s Home page will be displayed. If the printer does not contain a supportable embedded web server, the Home page of the HP Jetdirect print server is displayed .
  • Page 70 USB Settings Other Settings Security: Admin Password Access Control Diagnostics: Network Statistics Protocol Info Configuration Page Refresh Rate Help link Home tab (Home page) The Home page is initially displayed when entering the embedded web server. When Home it is not displayed, click on the tab at the top of the web page.
  • Page 71: Networking Tab

    The hardware (LAN or MAC) address of the HP Jetdirect Hardware Address print server. This unique address is assigned by Hewlett-Packard. Specifies whether or not an IP administrative password has been set. If an administrative password has been set, you will...
  • Page 72 Menu items in the left column and tabs in the second row at the top are listed below. Use the links in the following lists to find the additional pages they access and all the specific items on each page. Configuration: Network Settings: TCP/IP...
  • Page 73 Network Statistics Protocol Info Configuration Page Refresh Rate Configuration: Network Settings Support Info USB Settings Other Settings Network Settings TCP/IP IPX/SPX AppleTalk DLC/LLC SNMP Networking Click on the tab at the top of the web page. (Make sure that beneath Configuration Network Settings in the left column of the page,...
  • Page 74 Selects the method for the print server to receive its IP configuration parameters: BOOTP (default), DHCP, or Manual. BOOTP DHCP : the IP parameters will be automatically configured by a BOOTP or DHCP server each time the print server Configuration is powered on.
  • Page 75 Controls the filtering of syslog messages that are sent to the syslog server. The filter range is 0 to 8, with 0 being the most specific and Syslog 8 being the most general. Only messages that are lower than the Priority filter level specified (that is, higher in priority) are reported.
  • Page 76 The frame type to be used by the print server on your network. After a frame type has been configured, all others will be counted and discarded. AUTO (the default) senses all frame types and configures the first one detected. EN_8023 limits the frame type to IPX over IEEE 802.3 IPX/SPX...
  • Page 77 For Printer Job Language (PJL) parameters, enable (check) or disable (clear) the parameters provided: Banner Pages (for printing separator pages between print jobs). End-Of-Job Notification (if received from the printer, an Configuration end-of-job message will be forwarded to a client [not on 175x] application).
  • Page 78: Community Name

    An SNMP Set Community Name is a password allowing access to configure (or “write”) SNMP control functions on the print server. An incoming SNMP SetRequest must contain a community name Community that matches the one stored on the print server before the print server Name will respond.
  • Page 79 Communication Sets the highest level of USB communication to be used when Mode the print server tries to establish the best level with the printer. Automatic is the default setting, allowing the print server to set the highest level it determines to function. The highest level it attempts is 1284.4, a IEEE standard protocol, a mode for printers and multi-function (All-in One) devices that allows multiple channels of...
  • Page 80 control commands—that are automatically added before or after the print job. You can define up to eight named strings, and you can set up each queue so that any of these named strings precedes the print data (“prepend string name”) or follows the print data (“append string name”).
  • Page 81 The content of the string. The previous parameter names the string; this parameter defines its content. When a string name is specified for a prepend or append string (in the table at the top of the window), the line printer daemon sends the value of that string to the printer before or after the print data (as appropriate).
  • Page 82 “clear_printer” when asked for a queue name. (For details of setting up the printer, refer to Printing.) After that, any print jobs sent to the printer—either from the server or from a client computer that has set up that printer—will include a reset command at the beginning of the job.
  • Page 83 Sets the network link speed (10- or 100-Mbps) and communication mode (full- or half-duplex) for the print server. Caution! If you change the link setting, network communications with the print server and the attached printer may be lost. AUTO (the default) causes the print server to attempt to automatically configure its port to match the network’s link Link Settings speed and communication mode.
  • Page 84 Specifies the outgoing email server (SMTP) for use of the Email (SMTP) scanning to email feature in the embedded web server. This mail Server (for server will be used when any user scans to email from the MFP (or outgoing All-in-One device) attached to the print server.
  • Page 85 Sample entries IP Address Mask Description 192.0.0.0 255.0.0.0 Allow all hosts with network number 192. 192.1.0.0 255.1.0.0 Allow all hosts on network 192, subnet 1. Allow the host with IP address 192.168.1.2. The mask 192.168.1.2 255.255.255.255 is assumed and is not required. Diagnostics Network Statistics Protocol Info...
  • Page 86: Using Web Scan

    Networking Click on the tab at the top of the web page. In the left column of the Diagnostics Refresh Rate page, beneath , select The refresh rate is the time period (in seconds) that the diagnostic pages will be automatically updated.
  • Page 87 Preview button. The preview will be displayed in a small window on the Web Scan page. For a flatbed with a multi-page document feeder (ADF): You cannot preview an image from the feeder. Put the document on the glass flatbed instead. Scan (download) the image Follow these easy steps to scan the document placed in the scanner: Note: Do not press the scan button on the MFP;...
  • Page 88 Email To… If the button works, but then an error message appears... For a multi-page document feeder (ADF): Email To… Click only once. For a image, one file will be created from all the pages in the feeder. For a TIFF JPEG image, separate files will be...
  • Page 89 (11.69 by 16.54) (8.3 by 11.7) Executive (7.25 by 10.5) (4 by 6) (5 by 7) (3 by 5) (3 by 3) Image Format settings The image format settings available depend on the capabilities of the scanner in the specific peripheral pointed to by the embedded web server. They include: files for easy interchange with other people.
  • Page 90 am unable to select “Save” or “Save As”. Resolution: This is a known issue with various versions of Microsoft Internet Explorer and Windows 95, 98, and NT 4.0. A recommended work-around is to download the latest version of Adobe Acrobat Reader, 4.0 or higher. Not prompted to “Save File As”...
  • Page 91 Scan menu item is missing from the Home page. Scan Problem: On the Home page of my embedded web server the item is missing from the left column. Resolution 1: Only HP multifunction (MFP or All-in-One) devices can be used for scanning; check the type of printer attached to the print server. Resolution 2: Web Scan has been disabled on the print server that networks the multifunction printer.
  • Page 92: Compatible Web Browsers

    Enabling/disabling: Both alternatives—the print server's support of the full-function client scanning software and the print server's embedded web server Web Scan facility—are enabled by default and therefore available to the network clients. Either or both can be disabled (and then enabled again) in the print server's configuration. Methods for making these configuration changes: Telnet Networking...
  • Page 93 HP Jetdirect embedded web server, version 6.1 or greater is recommended. (HP Web Jetadmin is available from HP Customer Care Online at www.hp.com/support/net_printing. Back to directory of all pages and features in embedded web server Back to start of embedded web server ©2000, 2001 Hewlett-Packard Company...
  • Page 94: Security Features

    Security for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for The print server provides security features that can help to minimize unauthorized access to network configuration parameters. Note: Full security in printing environments consists of system authentication (for both servers and clients), data integrity and privacy, and printer access control.
  • Page 95 this IP administrative password. IP host access list Specifies up to 10 host systems, or networks of host systems, that are allowed access to the print server and the attached networked printing device. Access is generally limited to host systems specified in the list.
  • Page 96 Settings, Telnet Config parameter HP Web Jetadmin password Configured on the print server using HP Web Jetadmin and an HP-proprietary SNMP MIB (Management Information Base) object. For instructions, refer to your online help for HP Web Jetadmin. Examples of Access Control Settings Settings Level of Access Control...
  • Page 97 HP Web Jetadmin password, SNMP Set systems specified Community in the host access Name list, or Host access list systems that use contains entries HTTP (embedded web server or IPP) Telnet disabled Best used for a non-trusted environment. ©2000, 2001 Hewlett-Packard Company...
  • Page 98 Setting up LPD (LPR) Printing for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for The HP Jetdirect print server contains an LPD (Line Printer Daemon) server module to support LPD printing. Other terms for these services are “LPR (Line Printer Request)”, from the perspective of the printing clients, “BSD printing”, and “Print Services for UNIX”.
  • Page 99 last step in the hardware installation procedure—done in step of the initial setup below Setup sequence: Install hardware; power on the print server. Refer to procedure. Configure TCP/IP parameters on the print server. Refer to summary of methods. Find the driver for your printer and install it. Create a TCP/IP port and connect it to the driver.
  • Page 100 Meaning of the queue names: The line printer daemon treats data in an text queue as unformatted or ASCII text, and adds a carriage return to each line before sending it to the printer. (Note that the actual observed behavior is that a PCL line termination command (value of 2) is issued at the beginning of the job.) The line printer daemon treats data in an raw queue as formatted files...
  • Page 101 Note: You may need your Windows System distribution files or CD-ROMs to install TCP/IP components. Check whether you have Microsoft TCP/IP Printing protocol Start Settings and TCP/IP printing support. Click Control Panel Network Network . Double-click . In the resulting Protocols TCP/IP Protocol dialog box, check under the...
  • Page 102 Add Port Click LPR Port New Port Select , and click Name or address of server providing lpd In the box, enter the IP address or name of the HP Jetdirect print server. Note: NT clients can enter the IP address or name of the NT server that is configured for LPD printing.
  • Page 103 Windows 2000 LPD setup procedure Along with these general instructions, see your system documentation for information on configuring these systems. The process consists of these parts: Installing TCP/IP software if not already installed Configuring the networked printer with the queue and port A.
  • Page 104 subnet mask in the appropriate spaces. [OK] Click to exit. If prompted, exit Windows and restart your computer for the changes to take effect. B. Configuring the networked printer Set up the default printer by performing the following steps. Verify that Print Services for Unix is installed, since it is required for LPR port availability: Start Setup...
  • Page 105 Windows clients can connect to the printer on the 2000 server using the Windows Add Printer utility in the Printers folder. Back to start of Windows 2000 setup procedure Back to start of entire LPD setup ©2000, 2001 Hewlett-Packard Company...
  • Page 106 Setting up LPR/LPD on Macintosh systems for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for The setup for LPD (Line Printer Daemon), also known as LPR (Line Printer Request), involves setting up the print queues and creating a port for printing.
  • Page 107: Setup Procedure

    The line printer daemon treats data in an raw queue as formatted files in PCL, PostScript, or HP-GL/2 languages and sends the data without change to the printer. Data in an auto queue will be automatically processed as text or raw, as appropriate.
  • Page 108 Desktop Printer Utility. Enter a name and location for the desktop printer icon and click . The default name is the print server’s IP address, and the default location is on the desktop. Exit the program. ©2000, 2001 Hewlett-Packard Company...
  • Page 109: Print Files

    FTP Printing for HP Jetdirect 310x external print server/Internet connector for USB Note: Not applicable to 175x Introduction FTP (File Transfer Protocol) is a basic TCP/IP connectivity utility to transfer data between systems. FTP printing is a way to use FTP to send print files from a client system to an HP Jetdirect-connected printer.
  • Page 110 Using standard FTP, a control connection is opened by the client to the FTP server on the HP Jetdirect print server. FTP control connections are used to exchange commands between the client and the FTP server. The HP Jetdirect print server supports up to four control connections (or FTP sessions) simultaneously.
  • Page 111: Ending The Ftp Session

    If the connection is successful, a Ready message will be displayed. After a successful connection, the user is prompted for a login name and password. The default is the client's login name. The Jetdirect FTP server will allow any user name. Passwords are ignored.
  • Page 112: Example Of An Ftp Session

    220 JD FTP Server Ready User <192.168.45.39:<none>>: susan_g 001 Username Ok, send identity <email address> as password Password: 230- Hewlett-Packard FTP Print Server Version 2.0 Directory: Description: ----------------------------------------------------- PORT1 Print to port 1 HP color LaserJet 4500 To print a file, use the command: put <filename> [portx] or cd to a desired port and use: put <filename>.
  • Page 113 200 Type set to I. Using binary mode to transfer files. ftp> put d:\atlas\temp\ftp_test.ps 200 PORT command successful. 150 Opening BINARY mode data connection 226- Ready 226- Processing job 226 Transfer complete 31534 bytes sent in 0.04 seconds <788.35 Kbytes/sec> ftp> quit 221 Goodbye C:\> ©2000, 2001 Hewlett-Packard Company...
  • Page 114: Interpreting The Configuration Page

    Interpreting the configuration page for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network statistics, and status for the print server.
  • Page 115 General Jetdirect Information Provides general print server status and identification information. Message Description Current state of the print server. Status I/O Card Ready the print server has successfully connected to the network and is awaiting data. I/O Card Initializing the print server is initializing the network protocols.
  • Page 116: Usb Port Information

    Heads the section for the USB printer class descriptor information USB Printer 1 supplied by the manufacturer of the printing device. The number 1 indicates that the configuration and diagnostic pages will be printed on the printing device attached to print server port 1. See USB Port Information.
  • Page 117 For 310x only. SSL/TLS (Secure Sockets Layer, Transport Layer Security) Specifies whether IP communication with the print server’s embedded web server is encrypted and secured with an X.509 certificate. A string of the format CN:common-name specifies the common name (CN) of the digital certificate installed.
  • Page 118: Network Statistics

    Back to Top Network Statistics Provides the current values for various network parameters monitored by the print server. Message Description Total number of frames (packets) received by the print server without error. Total This includes broadcast, multicast packets, and packets specifically Packets addressed to the print server.
  • Page 119 The host name configured on the print server. It may be truncated. Host Name Not Specified no host name was specified in a BOOTP response or TFTP configuration file. NPIxxxxxx the default name is NPIxxxxxx, where xxxxxx represents the last six digits of the LAN hardware (MAC) address. The Internet Protocol (IP) address assigned to the print server.
  • Page 120: Ipx/Spx Protocol Information

    Displayed during initialization while the print server attempts to obtain its BOOTP/DHCP TCP/IP configuration from a BOOTP or DHCP server. The temporary address Server displayed is 0.0.0.0. Not Specified the configuration server’s IP address could not be determined or was set to zero in the response packet. The IP address of the system where the TFTP configuration file is located.
  • Page 121 Indicates the current IPX/SPX protocol status. Status Ready the print server is awaiting data over IPX/SPX. Disabled IPX/SPX was manually disabled. Initializing the print server is registering the node address or name. An additional status message may also be displayed. error code and message are displayed if the print server is not ready.
  • Page 122: Appletalk Protocol Information

    Indicates the current NetWare configuration status. Status Ready the print server is awaiting data. Disabled IPX/SPX was manually disabled. Initializing the print server is registering the node address or name. An additional status message may also be displayed. error code and message are displayed if the print server is not ready.
  • Page 123 Indicates the current AppleTalk configuration status. Status Read the print server is awaiting data. Disabled AppleTalk was manually disabled. Initializing the print server is registering the node address or name. An additional status message may also be displayed. error code and message are displayed if the print server is not ready.
  • Page 124 The print server is incorrectly connected to your network or is defective. Make sure your print server is correctly attached to your network. In LAN ERROR- addition, check the cabling and connectors. EXTERNAL LOOPBACK Check the network connections. If the connections are intact, run the power-on self-test: turn the printer off, then on again.
  • Page 125 Reset or power cycle the print server to enable the new configuration values. NETWORK RECONFIG- MUST REBOOT The configuration information for the NetWare functions is not stored correctly on the print server. Use the installation software, embedded CONFIGURATION web server, or other tools to reconfigure the print server. If this error ERROR persists, there may be a problem with the print server.
  • Page 126 The file server does not have a print server object that corresponds to the specified NetWare node name. Use printer installation software, a PRINT SERVER NetWare utility (such as PCONSOLE), or another tool to create the NO DEFINED print server object. Note: When the print server is configured for multiple file servers, the error is only displayed on the configuration page if none of the file servers was successfully connected.
  • Page 127 A failure was detected when the print server tried to attach to one of the queues assigned to the print server object. This may be because no UNABLE TO servers are allowed to attach to this queue. There may also be a ATTACH TO networking or security problem.
  • Page 128 Cannot modify the print server password to the value expected by the print server. NDS ERR: CHANGE PSSWRD FAILED Print Server Object Name mismatch. Unable to read the file server’s public key. Verify object names, or contact the NDS administrator. NDS SERVER PUBLIC KEY ERROR...
  • Page 129 The NDS tree cannot be located. The message may occur when the file server is not running or when a network communications problem UND ERR: exists. UNABLE TO FIND TREE The print server cannot change the NDS connection state. Check licenses on the spooling server.
  • Page 130 The TFTP server IP address specified for the print server (through BOOTP) is an invalid IP address for specifying a single node. Check INVALID SERVER your Bootptab file for proper entries. ADDRESS One of the SNMP trap (Trap PDU) destination IP addresses specified for the print server (through TFTP) is an invalid IP address for INVALID TRAP specifying a single node.
  • Page 131 End of troubleshooting If you have not been able to correct your print server problem using this troubleshooting procedure, you will need to contact HP technical support for further assistance. Click on the button below for details. ©2000, 2001 Hewlett-Packard Company...
  • Page 132: Interpreting The Lights On The Print Server

    Interpreting the lights on the print server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Power/Status light 10 or 100 Link lights USB light Power/Status Light Light Behavior Description Print server is not receiving power.
  • Page 133 Light Behavior Description No network connection. On solid green Network connection is established at 10 Mb/s or at 100Mb/s. USB Light Light Description Behavior USB is not operational. This is OK before the print server finishes starting up. After startup completes, this could indicate a faulty print server.
  • Page 134 Power cycle the printer and reconnect the USB cable to the printer. If the USB LED is green and steady, then the printer is also OK. If it is blinking amber, then the printer may be faulty. ©2000, 2001 Hewlett-Packard Company...
  • Page 135: Troubleshooting Overview

    Troubleshooting Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question.
  • Page 136: Related Topics

    If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001 Hewlett-Packard Company...
  • Page 137 FORM FEED key, and then put the printer back online. If a print job starts (or continues) to print, wait for it to complete. After looking through the list above and making any necessary changes, is your printer online now? ©2000, 2001 Hewlett-Packard Company...
  • Page 138 Overview page and continue with the next step in the troubleshooting procedure. If the printer is not ready to print, or if you are not sure what to look for, click on the No button below to start evaluating the printer. ©2000, 2001 Hewlett-Packard Company...
  • Page 139 HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Is there a display panel on the front of your printer that provides messages about the printer’s status? ©2000, 2001 Hewlett-Packard Company...
  • Page 140 There appears to be a printer error. Please refer to your printer manual for further information on how to correct the error, or for information on how to contact Hewlett-Packard technical support if you can't correct the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)
  • Page 141 Does the control panel display on your printer show an error message? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for ©2000, 2001 Hewlett-Packard Company...
  • Page 142 After you have resolved the printer error, if you still have problems connecting the printer to the network you can restart this troubleshooting utility. Click on the button below to return to the beginning of troubleshooting for the print server. ©2000, 2001 Hewlett-Packard Company...
  • Page 143 Hewlett-Packard technical support if you can't correct the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)
  • Page 144 Is the USB light ON solid green? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB port light Check the USB light on your print server. It should be ON solid green (bright green in color and glowing continuously, not blinking).
  • Page 145 Check that both the printer and the print server are powered on. After checking the items above and making any necessary changes, is the USB light now ON solid green? ©2000, 2001 Hewlett-Packard Company...
  • Page 146 No button below to start evaluating the USB connection. Clicking the No button will also give you information on where to find the USB light, what it looks like, and what the correct USB cable looks like. ©2000, 2001 Hewlett-Packard Company...
  • Page 147 USB connection. If the USB light on your print server is not ON solid green, find its state in the list below and click on it to continue troubleshooting. Blinking green Blinking amber ©2000, 2001 Hewlett-Packard Company...
  • Page 148 Overview page and continue with the next step of the troubleshooting procedure. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 149 Overview page and continue with the next step of the troubleshooting procedure. If no, but you are connected to a USB printer, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 150 USB light blinking amber for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for If the USB light is blinking amber, there might be a hardware fault (for example, a short-circuit, faulty cable, or a printer drawing too much power).
  • Page 151 HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 152 Is the Power/Status light ON solid green? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for power receptacle power/status light Check the power/status light on your print server. It should be ON solid green (bright green in color and glowing continuously, not blinking).
  • Page 153 If necessary, try plugging the power module into a different power source. Try a different power module/cable if one is available. After checking the items above and making any necessary changes, is the Power/Status light now ON solid green? ©2000, 2001 Hewlett-Packard Company...
  • Page 154 Clicking the No button will also give you information on where to find the power/status light, what it looks like, and what the correct power connection looks like. ©2000, 2001 Hewlett-Packard Company...
  • Page 155 If the power/status light on your print server is not ON solid green, find its state in the list below and click on it to continue troubleshooting. Blinking green Blinking amber ©2000, 2001 Hewlett-Packard Company...
  • Page 156 HP Jetdirect 310x external print server/Internet connector for If the power/status light is OFF, your power module may be faulty. Fixing this fault requires assistance from HP Jetdirect technical support; click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 157 Power/Status light blinking green for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for The power/status light should be ON solid green to indicate that print server power is OK and that the network cable is connected properly to the print server.
  • Page 158 Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 159 HP Jetdirect 310x external print server/Internet connector for Your print server has developed a fault. Fixing this fault requires assistance from HP Jetdirect technical support; click the Contact HP button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 160 One of the link lights -- either the 10 light or the 100 light, but not both -- should be ON solid green, to indicate a valid network connection. Is either the 10 light or the 100 light ON solid green? ©2000, 2001 Hewlett-Packard Company...
  • Page 161 Clicking the No button will also give you information on where to find the link lights, what they look like, and what the correct network connection looks like. ©2000, 2001 Hewlett-Packard Company...
  • Page 162 Check the print server’s I/O status. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the I/O status of the print server by following these steps: Print a Jetdirect configuration page. To print the page, press the test button on the print server.
  • Page 163 Does the page indicate “I/O Card Ready”? ©2000, 2001 Hewlett-Packard Company...
  • Page 164 Your network cable may be faulty. Try a different cable. If the light still does not come on, try a different port on the hub/switch/router. If you made any changes, please print another configuration page. Does the page show “I/O Card Ready” now? ©2000, 2001 Hewlett-Packard Company...
  • Page 165: Error Messages

    12 LAN Error: NO LINKBEAT Other Error: If the error that you see on the configuration page is not listed above, your problem requires assistance from HP Jetdirect technical support. Click on this entry for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 166 For help in correcting this error, please check your print server documentation (the welcome mat or the User's Guide on the Jetdirect CD-ROM), or contact HP Jetdirect technical support. Click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 167 HP Jetdirect 310x external print server/Internet connector for There is a network congestion problem. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 168 Verify that your hub/switch/router port is operating correctly. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 169 Check the network cable, and verify that the hub/switch/router is providing Link Beat. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 170 Click on the Continue button below to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. ©2000, 2001 Hewlett-Packard Company...
  • Page 171 Link lights OFF for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Try the steps below and make any necessary corrections. Make sure that the network cable is connected securely to the print server.
  • Page 172 ©2000, 2001 Hewlett-Packard Company...
  • Page 173 Configuration page does not print, or is unreadable for HP Jetdirect 175x external print server/Internet connector for and HP Jetdirect 310x external print server/Internet connector for If the configuration page does not print, try these steps. If the configuration page prints but is unreadable, skip to step Make sure your printer is connected to your print server by a USB A-to-B cable.
  • Page 174 print or will be unreadable if it does print. By default, the print server is configured to determine the appropriate printer language automatically. It is possible that the print server is not able to determine automatically which language it should use for your printer. You can cycle through the 4 printer languages using the following procedure: Press and hold the print server’s test...
  • Page 175 HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 176: Resetting Print Server To Factory Defaults (Cold Reset)

    Any user-configured settings will be erased. When the procedure is done, the print server responds exactly like it was fresh from the factory. See a description of this default configuration. ©2000, 2001 Hewlett-Packard Company...
  • Page 177 Browse HP for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB General Information (http://www.hp.com/support/net printing) (The central location on HP’s web site for the HP Jetdirect print servers and similar products) Online Customer Forum (http://www.hp.com/go/forums) (The central location on HP’s web site for the HP Jetdirect print servers and similar products) Customer Support (http://www.hp.com/support/support_assistance)
  • Page 178: Asia Pacific

    Colombia Israel Portugal United Kingdom Czech Republic Italy Russian Federation Viet Nam Asia Pacific Australia (03) 8877 8000 Hours of operation: 9:00 a.m. to 5:00 p.m. Monday through Friday For all spare parts including technical reference manuals, call: 1800 670 054 Hours of operation: 9:00 a.m.
  • Page 179: Latin America

    Thailand +66 (2) 661 4000 Hours of operation: 8:30 a.m. to 5:30 p.m. Monday through Friday Viet Nam +84 (0) 8 823 4530 Hours of operation: 8:00 a.m. to 5:00 p.m. Monday through Friday and from 8:00 a.m. to 12.00 p.m on Saturday North America Canada 905-206-4663 or (800) 387-3867...
  • Page 180 9:00 a.m. to 6:00 p.m. on Saturday Support - HelpPhone : Phone: 0800 157 751 Fax: + 55 (11) 3747-7765 Hours of operation: 8:00 a.m. to 7:00 p.m. Monday through Friday Chile Post-sales Business Computing 800-22-5547 Post-sales Home Office Computing Phone : 800-360-999 Pre-sales 123-800-360-999...
  • Page 181 France + 33 (0)1 43 62 34 34 Germany + 49 (0)180 52 58 143 (24PF/min) Greece +30 (0) 1 60 73 603 Hours of operation: 9:00 a.m. to 5:00 p.m. Monday through Friday Hungary +36 (0)1 382 1111 Hours of operation: 8:30 a.m. to 6:00 p.m. Monday through Friday Ireland + 353 (0)1 662 5525 Israel...
  • Page 182 This Call Center will answer customer queries from UAE, but also Bahrain, Qatar, Saudi Arabia, Jordan, Palestine, Egypt, Yemen, Lebanon, Kuwait & Oman. The languages supported are English & Arabic. United Kingdom + 44 (0)207 512 52 02 End of troubleshooting. ©2000, 2001 Hewlett-Packard Company...
  • Page 183 (MAC) address, the connected printer, network connectivity, network traffic, and network protocols. Did the configuration page print successfully? (If the configuration page printed but is unreadable, click on the No button.) ©2000, 2001 Hewlett-Packard Company...
  • Page 184 No button below to start evaluating the print server's ability to print a configuration page. Clicking on the No button will also give you information on how to print a test page. ©2000, 2001 Hewlett-Packard Company...
  • Page 185 Configuration page does not print, or is unreadable. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for If the configuration page does not print successfully, try the steps below. If the page prints but is unreadable, note step 4 particularly. Make sure your printer is connected to your print server by a USB A-to-B cable.
  • Page 186 If yes, click on the Yes button for information on interpreting the configuration page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...
  • Page 187: Getting Support And Service

    Getting Support and Service Getting support: Telephone support WWW: HP Web support pages HP forums Getting warranty service HP support by phone Highly trained technicians are ready to take your call. Note: Telephone fees are the responsibility of the caller. Rates may vary. Contact your local telephone company for current rates.
  • Page 188: Getting Warranty Service

    Jetdirect print server. You can access the user forum for network printing from http://www.hp.com/go/forums. Getting Warranty Service Warranty service for HP Jetdirect 175x and 310x print servers ©2000, 2001 Hewlett-Packard Company...
  • Page 189 Software, Driver, and Firmware Image Upgrades HP Jetdirect Print Servers Hewlett-Packard offers downloadable electronic upgrades for HP Jetdirect print servers with internal Flash memory. The electronic upgrades are available on the Web and various online services. Current information about drivers, software versions, and HP Jetdirect firmware images are available from the following: Access HP’s online support at...
  • Page 190: Limited Global Warranty Statement And Service

    HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for Getting warranty service Your warranty period Limited Warranty Statement HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENT Duration of HP Product Warranty HP Jetdirect 175x...
  • Page 191 time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP,...
  • Page 192: Local Warranty Statements

    SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  • Page 193 (800) 227-8164 (USA only); prepare to supply shipping and billing addresses and payment information. Service outside the USA Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability, and instructions. ©2000, 2001 Hewlett-Packard Company...
  • Page 194: Supported Networking

    Specifications for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Networking specs Physical specs Environmental specs Electrical specs Electromagnetic specs Safety statements Regulatory statements Supported networking Physical Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: IEEE 802.3i 10Base-T (Ethernet) IEEE 802.3u 100Base-TX (Fast Ethernet) Requires a 10Base-T or 100Base-T network hub or concentrator that supports link beat (link test pulse)
  • Page 195: Environmental Specifications

    network specifications above. Network Female “A” connector, complies with USB version 1.1 specifications Physical dimensions Excluding any protrusions for connectors, With clip attached clips, and so on Width 97 mm (3.8 in) 92 mm (3.6 in) Length 129 mm (5.1 in) 129 mm (5.1 in) Height 45 mm (1.8 in)
  • Page 196: Safety Statements

    Continental Europe 0950-3349 230 Vac 50 Hz 13 Vdc @ 800 mA 0950-3173 100 Vac 50 Hz 13 Vdc @ 300 mA Japan 0950-3352 100 Vac 50 Hz 13 Vdc @ 800 mA 9100-5168 220–240 Vac 50 Hz 13 Vdc @ 625 mA South Korea 0950-3351 220 Vac 50 Hz...
  • Page 197 radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.
  • Page 198 China: Chinese Safety Statement Chinese Safety Statement. ©2000, 2001 Hewlett-Packard Company...
  • Page 199: Declaration Of Conformity

    The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly. This product was tested in a typical configurations with Hewlett-Packard Co. products. Roseville, May 8, 2001 Mark Vigeant, Product Regulations Manager European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).
  • Page 200: Supplementary Information

    The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly. This product was tested in a typical configurations with Hewlett-Packard Co. products. Roseville, June 18th, 2001 Mark Vigeant, Product Regulations Manager European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).

This manual is also suitable for:

Jetdirect 175x