HP 175X - JetDirect Print Server User Manual

External print server/internet connector for usb.
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User's Guide
HP J6035B Jetdirect 175x external print
server/Internet connector for USB
HP J6038A Jetdirect 310x external print
server/Internet connector for USB
Contents of this User's Guide
1.
Get a general product description
2.
Learn the basics
3.
Install
the print server
4.
Configure and manage
5.
Troubleshoot
6.
Get support
7.
Limited warranty
8.
Specifications and regulatory statements
The HP Jetdirect 175x and 310x models are external print servers with USB connections. That is, they
plug into the USB ports of printers (and multifunction peripherals) to provide network connections for
those printers.
(A label on the end of the product's box lists printers that are tested and supported.
Newer models may also be supported.)
Each of these print servers connects to an Ethernet (IEEE 802.3i 10Base-T) or Fast Ethernet (IEEE
802.3u 100Base-TX) network, attached at the RJ-45 connector using twisted-pair cabling.
The two print servers are similar in operation and performance. The 310x offers all the features of the
175x; in addition, it supports several additional network operating systems, additional management tools,
of networking and network printing
the print server
the print server
for the print server
for the print server
of the print server (below)
for the print server

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   Summary of Contents for HP 175X - JetDirect Print Server

  • Page 1: General Product Information

    User’s Guide HP J6035B Jetdirect 175x external print server/Internet connector for USB HP J6038A Jetdirect 310x external print server/Internet connector for USB Contents of this User’s Guide Get a general product description of the print server (below) Learn the basics of networking and network printing Install the print server...

  • Page 2: Contents Of The Product Package

    Contents of the product package The HP Jetdirect 175x and 310x products include: print server module, with detachable mounting clip and mounting tape power module USB cable HP Jetdirect CD (includes installation software, manuals, and troubleshooting) Startup Guide poster ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 3: Networking Basics

    Networking Basics Please click on a title to view a document. The Network Basics Tutorial A brief overview of: Networks Network Printing Installing a Network Printer Tips on Getting Started Answers to common questions: Which CD should I use? Where do I find the printer driver? When do I stop?

  • Page 4: Network Basics

    Network Basics Tutorial This tutorial tells you about: Networks Network Printing Installing a Network Printer Click the button to continue.

  • Page 5

    Section 1: Networks Click the button to continue.

  • Page 6

    NETWORKS What you want ..is for all your computers to be able to: Communicate -- send and receive e-mail, and participate in conferences Share information -- transfer files among systems, and get information from central databases Share resources -- use shared printers,...

  • Page 7: The Problem Is

    NETWORKS The problem is ..standalone computers have no way to talk to each other, so attempts at communication fail.

  • Page 8

    NETWORKS The solution: a local area network A local area network (or LAN) provides connections that tie the computers together and allow them to communicate. (The most common type of local area network may also be referred to as an Ethernet LAN or an Ethernet.) Local area networks can be either wired (as shown here) or...

  • Page 9

    NETWORKS Wired LANs As the name implies, a wired LAN connects computers (and other network devices) physically, using wires. A typical LAN uses twisted-pair wiring (similar to telephone wiring) to connect each computer to a central hub. The hub transmits network communications between computers.

  • Page 10

    NETWORKS DETAIL Wiring: twisted-pair The most common wiring used for LANs is twisted-pair wiring, similar to the wiring used for telephones. This wiring connects the computers or other network devices to a central hub. The use of telephone-type wiring makes it easy for the persons who administer your telephone wiring to administer the network...

  • Page 12

    NETWORKS DETAIL Wiring: thin coax An alternative to twisted-pair wiring is thin coaxial cabling, often called thin coax. This cabling is known as RG-58A or RG-58U cable, and has an impedance of 50 ohms. (It looks similar to the 75-ohm thin coaxial cable used in television installations, but the television cable will not work in a network.)

  • Page 13

    NETWORKS DETAIL Computer connections For twisted-pair LANs: A desktop computer connects to a twisted-pair LAN through a network interface card (NIC) that resides in a slot in the computer, or through a similar interface built in to the computer itself. The RJ-45 plug of the network cable plugs into an RJ-45 jack on the card or in the computer.

  • Page 15

    NETWORKS Wireless LANs In a wireless LAN, information travels through the air in radio- frequency signals instead of through wires. This makes wireless LANs very flexible, and setup and reconfiguration are very easy. Communication speeds on wireless LANs, however, tend to be slower than on wired LANs, and it generally takes more work to make a wireless LAN as secure as a...

  • Page 16

    Click on these links for more details on wireless LAN topologies: Detail: infrastructure mode Detail: ad hoc mode Detail: standalone peripheral connections Detail: computer connections...

  • Page 17: Infrastructure Mode

    NETWORKS DETAIL Infrastructure mode Terminology: Infrastructure mode is referred to as a "basic service set" (BSS). It's topology is sometimes called a "star topology", and it may also be called "enterprise mode" because it is the preferred topology for large networks. On a network of Apple Macintosh computers, it may be called an "Airport network".

  • Page 18

    NETWORKS DETAIL Ad hoc mode Terminology: Infrastructure mode is referred to as an "independent basic service set" (IBSS). It is sometimes called "peer-to-peer mode". On a network of Apple Macintosh computers, it may be called "computer-to-computer mode". Topology: In ad hoc mode the wireless devices on a network communicate directly with each other, and access points are not...

  • Page 19

    NETWORKS DETAIL Standalone peripherals Not all wireless connections are network connections. Though the distinctions may often be somewhat blurry, some wireless technologies -- such as the Bluetooth technology that is becoming popular in mobile phones and handheld computers -- are more about connecting a computing device to a peripheral, rather than connecting computers and other devices in a network.

  • Page 20

    NETWORKS DETAIL Computer connections Connections at the computer for wireless networking connections are simpler than wired ones just because there are no wires to connect. Wireless connections are most common in portable computers. Increasingly, notebook computers come with built-in wireless networking. For notebook computers that don't have built-in networking, you can plug a wireless networking...

  • Page 21

    NETWORKS Mixed LANs Mixed LANs combine wired and wireless LANs, taking advantage of the strong points of each. For example, a mixed LAN can provide the flexible connections of wireless with the high overall throughput of a wired LAN. Such an arrangement makes it particularly easy for mobile workers to connect their...

  • Page 22

    NETWORKS L is for Local The "local" in "local area network" means that the network is in a single location. A LAN can be small enough to serve a home office or a small business, or it can be large enough to serve a school, a hospital, or a substantial business or public office.

  • Page 23

    NETWORKS Addresses Each device on the network has a unique address. This allows you to communicate with a specific computer (or other device, such as a printer). That way, your e- mail doesn't go to everybody, and your print job doesn't get printed simultaneously on all printers on the network.

  • Page 24: Wireless Security

    NETWORKS Wireless security Wireless networks are inherently less secure than wired ones. In a wired environment an intruder needs to gain physical access to your network wiring to break into your network; in a wireless environment, he just needs to be in range of the radio waves that carry the network traffic.

  • Page 25

    uses the same shared key (a shared password value) for network access. Server-based authentication: A server on the network authenticates each client that requests a connection to the network. There are several protocols available, all based on the Extensible Authentication Protocol (EAP).

  • Page 26

    using Message Digest algorithm 5) -- a one-way authentication protocol that authenticates the client using a password protected by the MD5 algorithm. EAP-TLS (EAP using Transport Level Security) -- a mutual authentication protocol based on digital certificates. EAP-TTLS (EAP using Tunneled Transport Level Security) -- a...

  • Page 27

    LEAP and EAP-TLS, can manage encryption keys for the network administrator. Wireless print server security: As you set up your wireless print server, the wireless setup wizard will make it easy to match the print server's security settings to those of your network. The wizard's help pages provide considerable detail on the process.

  • Page 28: Network Printing

    Section 2: Network Printing Click the button to continue.

  • Page 29

    NETWORK PRINTING Why use network printers? Using network printers lets you meet your computer users' printing needs more efficiently. By sharing printers among several users, you reduce the number of printers you need. This approach saves money -- there's less equipment to buy saves space -- users don't need to make space for a printer...

  • Page 30

    NETWORK PRINTING Why use a print server? A print server provides your printer with connection to the network. You could get the same connection using a computer -- your network server -- but it would cost more and be more complex.

  • Page 31

    NETWORK PRINTING Hardware connections Print servers can be internal or external devices. Which one you choose depends on your printer. Internal print servers -- These are special-purpose cards or modules that plug into the built-in input/output slot in the back of some printers. The slot provides the data and power connections for the print server, and the network cable plugs into...

  • Page 32

    both internal and external models. Their connections are similar to the those of wired print servers, except that there is no network cable connection. (An antenna in the print server makes the radio-frequency connection to the wireless network.) The connection to the printer, whether by plugging the print server into the printer's input/output slot or connecting a...

  • Page 33

    NETWORK PRINTING Peer-to-peer topology There are two standard layouts for network printing using a print server. The first is the peer- to-peer topology, in which a computer sends print jobs directly to the printer. In peer-to-peer printing, each computer manages the print jobs that it generates.

  • Page 34

    infrastructure and ad hoc (peer- to-peer) wireless topologies.)

  • Page 35

    NETWORK PRINTING Client/server topology The second standard layout for network printing is the client/server topology. In this topology, a computer sends its print jobs to a network server, and the server sends the print jobs to the printer. In client/server printing, the network server manages the print jobs from several computers (the clients).

  • Page 37

    NETWORK PRINTING Printer drivers The printer driver is the last major component to consider in network printing. This driver is system software that converts a document in your computer to a form that makes sense for the printer. When you print from an application on your computer, it is the printer driver that converts the layout on your screen to the...

  • Page 38: Installing A Network Printer

    Section 3: Installing a Network Printer Click the button to continue.

  • Page 39: Setting Up The Hardware

    INSTALLING A NETWORK PRINTER Setting up the hardware The first stage of installing a network printer is setting up the hardware. There are two steps to this: setting up the printer hardware and connecting the print server. Set up the printer hardware -- Remove any shipping materials.

  • Page 40

    Note: For a wireless print server the connection sequence is the same, except that there is no network cable to connect. If you use an internal print server: Note that many printers come with the print server module already installed in the printer.

  • Page 41

    cable); we have omitted power cords from the illustration to keep the drawings simple.

  • Page 42

    INSTALLING A NETWORK PRINTER Running the Install Network Printer Wizard ("the installer") But first, are you installing a wireless print server? If you are installing a wireless print server, you will need to run the HP Jetdirect Wireless Setup Wizard before running the HP Install Network Printer Wizard.

  • Page 43

    available if running on a Windows NT/2000 network server) Operation Note: The next few paragraphs describe the operation of the installer software that resides on the HP Jetdirect CD. If you are using the network printer installer that resides on the printer's CD, the operation may be slightly different from what we describe here.

  • Page 44

    In many cases this is the same driver that is used for a direct (non-networked) printer connection, and you can probably find the driver on the CD that came with the printer. (In fact, some printers come with the network installer program on the printer CD.

  • Page 45

    printer software for peer-to-peer printing from several computers, you will need to run the installer from each computer.)

  • Page 46

    INSTALLING A NETWORK PRINTER DETAIL Printers that include the network installer Many newer HP printers (January 2000 or later), including multifunction peripherals (MFPs) and All-in-One devices, include network installation software on the printer CD. If your printer is in the list below, use the printer CD for installation.

  • Page 47

    End of Network Basics tutorial...

  • Page 48

    Tips on Getting Started Background Installing a network printer is quite straightforward: First, you set up your hardware. This involves setting up your printer, and then setting up a print server to connect the printer to your network. Then, you run the network printing software to install the printer on your computer. If you have purchased your printer and print server separately, you probably have two sets of documentation and two installation CDs -- which do you use? The section below on Which CD do I use?

  • Page 49

    HP LaserJet 2200 HP LaserJet 3300 series HP LaserJet 4100 series HP LaserJet 9000 HP LaserJet 9000MFP HP Business Inkjet 2280 HP Color Inkjet cp1160 HP Deskjet 5550 HP Officejet D series No: Go to step 3. Yes: Use the printer CD. (It knows where to find the printer driver.) When prompted, select the network connection option.

  • Page 50

    The best source of a driver for your printer is the Web, because that gives you the latest driver. (The drawback of getting your driver from the Web is that some drivers are quite large, and may take several minutes to download at modem speeds. We think it's worth spending the time.) The HP support site at http://www.hp.com/go/get_software has current drivers for most HP...

  • Page 51: Overview Of Installation, Install Hardware, Install Software

    Installing the print server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Overview of installation 1. Install hardware Summary: To connect the printer to the network using the 175x or 310x print server, you will: connect the print server to the network with a network cable, connect the print server to the printer with the included USB cable,...

  • Page 52

    Steps to install the print server hardware 1. Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local area network by plugging a network cable into the RJ-45 connector on the rear end of the print server. 2.

  • Page 53

    3. Plug the DC power cord from the power module—shipped with the print server—into the power connector on the rear end of the print server . Plug the power module into a power outlet. Caution! Do not use the power module shipped with your print server with any other products! 4.

  • Page 54

    A solid green USB LED on the top front indicates a good USB-II connection, as illustrated above. If your LEDs are not solid green, see interpreting the LEDs and diagnosing problems 5. Verify the connection with the printer by printing a configuration (test) page: Briefly press and release the test button on the rear end of the print server.

  • Page 55

    6. You can use the clip attached to the bottom of the print server to mount it to the printer or to a table or wall. Use either the supplied sticky tape or the mounting screw holes. Or you can pull off the clip. Next, install software. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 56

    Interpreting the lights on the print server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Power/Status light 10 or 100 Link lights USB light Power/Status Light Light Behavior Description Print server is not receiving power.

  • Page 57

    10 or 100 Link Lights Light Behavior Description No network connection. On solid green Network connection is established at 10 Mb/s or at 100Mb/s. USB Light Light Description Behavior USB is not operational. This is OK before the print server finishes starting up. After startup completes, this could indicate a faulty print server.

  • Page 58

    Power cycle the printer and reconnect the USB cable to the printer. If the USB LED is green and steady, then the printer is also OK. If it is blinking amber, then the printer may be faulty. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 59

    Interpreting the configuration page for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network statistics, and status for the print server.

  • Page 60

    General Jetdirect Information Provides general print server status and identification information. USB Port Information...

  • Page 61: Security Settings, Network Statistics, Appletalk Protocol Information

    AppleTalk Protocol Information Provides the current status and parameter values for the AppleTalk network protocols. DLC/LLC Protocol Information Provides the current status and parameter values for the DLC/LLC network protocol. This section appears only for the 310x. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 62

    Any user-configured settings will be erased. When the procedure is done, the print server responds exactly like it was fresh from the factory. ©2000, 2001 Hewlett-Packard Company...

  • Page 63: Your Network

    Configuring and managing the print server on your network for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB This section introduces the tools you can use to configure and manage your print server, and the protocols you can set up.

  • Page 64: Embedded Web Server

    Reference for changing and managing configuration Your comprehensive reference is the HP Jetdirect Administrator’s Guide. You will find the following among the topics listed in its contents panel: Security features LPD printing FTP printing Other software tools (for a variety of operating environments) Embedded web server: Each Jetdirect print server contains an embedded web server, a tool for configuring and managing the print server.

  • Page 65

    AppleTalk: Printer Name and Printer Zone parameters can be set up using the HP LaserJet Utility for MacOS. SNMP: (Simple Network Management Protocol) used with your configuration and management tools. The HP-Jetdirect-specific MIB (Management Information Base) is MIB-II compliant; it is available upon request to support. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 66: Printing A Configuration Page, Setting A New Ip Address

    Some Useful Techniques for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Printing a configuration page Setting a new IP address Resetting to factory-default settings Printing a configuration page: Briefly press and release the test button on the rear end of the print server.

  • Page 67

    Any user-configured settings will be erased. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 68

    Troubleshooting Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question.

  • Page 69

    If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 70

    Troubleshooting Overview page and continue with the next step in the troubleshooting procedure. If the printer is not ready to print, or if you are not sure what to look for, click on the No button below to start evaluating the printer. ©2000, 2001 Hewlett-Packard Company...

  • Page 71

    FORM FEED key, and then put the printer back online. If a print job starts (or continues) to print, wait for it to complete. After looking through the list above and making any necessary changes, is your printer online now? ©2000, 2001 Hewlett-Packard Company...

  • Page 72

    HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Is there a display panel on the front of your printer that provides messages about the printer’s status? ©2000, 2001 Hewlett-Packard Company...

  • Page 73

    There appears to be a printer error. Please refer to your printer manual for further information on how to correct the error, or for information on how to contact Hewlett-Packard technical support if you can't correct the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)

  • Page 74

    Does the control panel display on your printer show an error message? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB ©2000, 2001 Hewlett-Packard Company...

  • Page 75

    Hewlett-Packard technical support if you can't correct the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)

  • Page 76

    After you have resolved the printer error, if you still have problems connecting the printer to the network you can restart this troubleshooting utility. Click on the button below to return to the beginning of troubleshooting for the print server. ©2000, 2001 Hewlett-Packard Company...

  • Page 77

    Troubleshooting Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question.

  • Page 78

    If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 79

    No button below to start evaluating the USB connection. Clicking the No button will also give you information on where to find the USB light, what it looks like, and what the correct USB cable looks like. ©2000, 2001 Hewlett-Packard Company...

  • Page 80

    Is the USB light ON solid green? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB USB port light Check the USB light on your print server. It should be ON solid green (bright green in color and glowing continuously, not blinking).

  • Page 81

    2. Check that both the printer and the print server are powered on. After checking the items above and making any necessary changes, is the USB light now ON solid green? ©2000, 2001 Hewlett-Packard Company...

  • Page 82

    USB connection. If the USB light on your print server is not ON solid green, find its state in the list below and click on it to continue troubleshooting. Blinking green Blinking amber ©2000, 2001 Hewlett-Packard Company...

  • Page 83

    If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 84

    If no, but you are connected to a USB printer, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 85

    If no, you may need to replace the component indicated at fault. If the fault is with the print server or the USB cable (provided with the print server), get assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 86

    Troubleshooting Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question.

  • Page 87

    If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 88

    No button below to start evaluating the status of the print server. Clicking the No button will also give you information on where to find the power/status light, what it looks like, and what the correct power connection looks like. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 89

    Is the Power/Status light ON green—either solidly on or flickering irregularly? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB power receptacle power/status light Check the power/status light on your print server. It should be ON, bright green in color and either glowing continuously or flickering irregularly—but not blinking in a regular pattern.

  • Page 90

    2. If necessary, try plugging the power module into a different power source. 3. Try a different power module/cable if one is available. After checking the items above and making any necessary changes, is the Power/Status light now ON green—either solidly on or flickering irregularly? ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 91

    ON, bright green in color and either glowing continuously or flickering irregularly, then find its state in the list below and click on it to continue troubleshooting. Blinking green regularly Blinking amber regularly ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 92

    HP Jetdirect 310x external print server/Internet connector for USB If the power/status light is OFF, your power module may be faulty. Fixing this fault requires assistance from HP Jetdirect technical support; click on the button below for information on contacting ©2000, 2001 Hewlett-Packard Company...

  • Page 93

    Power/Status light blinking green regularly for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The power/status light should be either ON solid green (to indicate that print server power is OK and that the network cable is connected properly to the print server), or irregularly flickering green (to indicate network traffic as well).

  • Page 94

    ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 95

    HP Jetdirect 310x external print server/Internet connector for USB Your print server has developed a fault. Fixing this fault requires assistance from HP Jetdirect technical support; click the Contact HP button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 96

    Troubleshooting Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question.

  • Page 97

    If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 98

    No button below to start evaluating the link status of the print server. Clicking the No button will also give you information on where to find the link lights, what they look like, and what the correct network connection looks like. ©2000, 2001 Hewlett-Packard Company...

  • Page 99

    -- either the 10 light or the 100 light, but not both -- should be ON solid green, to indicate a valid network connection. Is either the 10 light or the 100 light ON solid green? ©2000, 2001 Hewlett-Packard Company...

  • Page 100

    Link lights OFF for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Try the steps below and make any necessary corrections. 1. Make sure that the network cable is connected securely to the print server. network cable 2.

  • Page 101

    ©2000, 2001 Hewlett-Packard Company...

  • Page 102

    Check the print server’s I/O status. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the I/O status of the print server by following these steps: 1. Print a Jetdirect configuration page. To print the page, press the test button on the print server.

  • Page 103

    Does the page indicate “I/O Card Ready”? ©2000, 2001 Hewlett-Packard Company...

  • Page 104

    4. Your network cable may be faulty. Try a different cable. 5. If the light still does not come on, try a different port on the hub/switch/router. If you made any changes, please print another configuration page. Does the page show “I/O Card Ready” now? ©2000, 2001 Hewlett-Packard Company...

  • Page 105: Error Messages

    12 LAN Error: NO LINKBEAT Other Error: If the error that you see on the configuration page is not listed above, your problem requires assistance from HP Jetdirect technical support. Click on this entry for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 106

    For help in correcting this error, please check your print server documentation (the welcome mat or the User's Guide on the Jetdirect CD-ROM), or contact HP Jetdirect technical support. Click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 107

    HP Jetdirect 310x external print server/Internet connector for USB There is a network congestion problem. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 108

    There is a problem with your network cabling or with your external network configuration. Verify that your hub/switch/router port is operating correctly. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 109

    Check the network cable, and verify that the hub/switch/router is providing Link Beat. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 110

    Click on the Continue button below to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. ©2000, 2001 Hewlett-Packard Company...

  • Page 111

    Configuration page does not print, or is unreadable for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the configuration page does not print, try these steps. If the configuration page prints but is unreadable, skip to step 1.

  • Page 112

    I/O status of the print server. Continue with step 2 on that page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 113

    Troubleshooting Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: If your answer is Yes, go on to the next question.

  • Page 114

    If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 115

    No button below to start evaluating the print server's ability to print a configuration page. Clicking on the No button will also give you information on how to print a test page. ©2000, 2001 Hewlett-Packard Company...

  • Page 116

    (MAC) address, the connected printer, network connectivity, network traffic, and network protocols. Did the configuration page print successfully? (If the configuration page printed but is unreadable, click on the No button.) ©2000, 2001 Hewlett-Packard Company...

  • Page 117

    Configuration page does not print, or is unreadable. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the configuration page does not print successfully, try the steps below. If the page prints but is unreadable, note step 4 particularly.

  • Page 118

    If yes, click on the Yes button for information on interpreting the configuration page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company...

  • Page 119

    Interpreting the configuration page for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network statistics, and status for the print server.

  • Page 120

    General Jetdirect Information Provides general print server status and identification information. USB Port Information...

  • Page 121

    Provides the USB printer class descriptors for the device connected to the port. Security Settings Provides the current values for various security and access control parameters for the print server. Network Statistics Provides the current values for various network parameters monitored by the print server. TCP/IP Protocol Information Provides the current status and parameter values for the TCP/IP network protocols.

  • Page 122

    ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 123

    Browse HP for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Getting support: Telephone support WWW: HP Web support pages HP forums Call HP: HP support by phone Highly trained technicians are ready to take your call. Note: Telephone fees are the responsibility of the caller.

  • Page 124

    End of troubleshooting. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 125

    Getting Support and Service HP Jetdirect Print Servers Help-yourself troubleshooting Getting support: Telephone support WWW: HP Web support pages HP forums Getting warranty service Help-yourself troubleshooting Information to solve problems and get your print server working Call HP: HP support by phone Highly trained technicians are ready to take your call.

  • Page 126

    HP Jetdirect print server. You can access the user forum for network printing from http://welcome.hp.com/country/us/eng/gateway_forums.htm. (These forums are presented in English only.) Getting Warranty Service Warranty service for HP Jetdirect 175x and 310x print servers ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 127

    Upgrades HP Jetdirect Print Servers Hewlett-Packard offers downloadable electronic upgrades for some HP Jetdirect print servers with internal Flash memory. The electronic upgrades are available on the Web and various online services. Current information about drivers, software versions, and HP Jetdirect firmware images are available from the following: Access HP’s online support at...

  • Page 128

    HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Getting warranty service Your warranty period Limited Warranty Statement HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENT Duration of HP Product Warranty HP Jetdirect 175x external print server/Internet Connector...

  • Page 129: Local Warranty Statements, Australia And New Zealand

    EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you.

  • Page 130: Your Authorized Dealer, Service Outside The Usa

    (800) 227-8164 (USA only); prepare to supply shipping and billing addresses and payment information. Service outside the USA Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability, and instructions. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 131: Specifications, Supported Networking

    Specifications for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Networking specs Physical specs Environmental specs Electrical specs Electromagnetic specs Safety statements Regulatory statements Supported networking Physical Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: IEEE 802.3i 10Base-T (Ethernet) IEEE 802.3u 100Base-TX (Fast Ethernet) Requires a 10Base-T or 100Base-T network hub or concentrator that supports link beat (link test pulse) signals.

  • Page 132: Physical Specifications

    NetWare 3.2 — — 310x NetWare 4.2, 5.x, 6 310x 310x 310x NDPS 310x 310x Apple: Mac OS 8.6 & later 310x 310x 175x,310x Artisoft LANtastic 310x 1179-compliant 310x system May require Requires software software NOTES from NOS from or other vendor vendor Other network protocols supported...

  • Page 133: Environmental Specifications, Electrical Specifications

    Height 45 mm (1.8 in) 36 mm (1.4 in) Weight Weight 108 g (3.9 oz) Environmental specifications Operating environment Storage environment 0° C to 55° C –40° C to 70° C Temperature (32° F to 131° F) (–40° F to 158° F) 15% to 95% 15% to 90% Relative humidity...

  • Page 134: Electromagnetic Specifications, Electromagnetic Immunity, Electromagnetic Emissions, Safety Statements, Regulatory Statements

    0950-3173 100 Vac 50 Hz 13 Vdc @ 300 mA Japan 0950-3352 100 Vac 50 Hz 13 Vdc @ 800 mA 9100-5168 220–240 Vac 50 Hz 13 Vdc @ 625 mA South Korea 0950-3351 220 Vac 50 Hz 13 Vdc @ 800 mA 9100-5171 220–250 Vac 50 Hz 13 Vdc @ 625 mA...

  • Page 135

    USA: FCC Class B Statement (U.S.A) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a residential installation.

  • Page 136

    Taiwan: Class A China: Chinese Safety Statement Chinese Safety Statement. ©2000, 2001, 2002 Hewlett-Packard Company...

  • Page 137: Declaration Of Conformity, Supplementary Information

    The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly. This product was tested in a typical configurations with Hewlett-Packard Co. products. Roseville, June 18, 2002 Jill...

  • Page 138

    European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).

  • Page 142

    The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly. This product was tested in a typical configurations with Hewlett-Packard Co. products. Roseville, June 18th, 2001 Mark Vigeant, Product Regulations Manager European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).

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