Verifying Cisco Unified Communications Manager Settings; Running - Cisco 7931G - Unified IP Phone VoIP Administration Manual

Resolving Startup Problems

Verifying Cisco Unified Communications Manager Settings

Cisco Unified Communications Manager and TFTP Services Are Not Running
Step 1
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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0
9-6
On the Cisco Unified IP Phone, look at the CallManager 1–5 on the Settings >
Network Configuration Menu on the phone. (For information about displaying
this menu, see the "Network Configuration Menu" section on page
Cisco Unified IP Phone attempts to open a TCP connection to all the
Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain
IP addresses or show Active or Standby, the phone is not properly registered with
Cisco Unified Communications Manager. See the
Cisco Unified Communications Manager" section on page 9-8
resolving this problem.
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. However, in such a situation, it is
likely that you are experiencing a system-wide failure and that other phones and
devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
From Cisco Unified Communications Manager Administration, choose
Serviceability from the Navigation drop-down list.
Choose Tools > Control Center - Network Services.
Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Chapter 9 Troubleshooting and Maintenance
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