Cisco 7931G - Unified IP Phone VoIP Administration Manual page 178

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message
TFTP file not found
TFTP server not
authorized
TFTP timeout
Timed Out
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0
7-12
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Description
The requested load file (.bin)
was not found in the TFTPPath
directory.
The specified TFTP server
could not be found in the
phone's CTL.
TFTP server did not respond.
Supplicant attempted 802.1X
transaction but timed out to
due the absence of an
authenticator.
Possible Explanation and Action
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Verify that the
TFTPPath directory contains a .bin file with
this load ID as the name.
The DHCP server is not configured
•
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
If the phone is using a static IP address,
•
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
If the TFTP server address is correct,
•
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
Network is busy—The errors should
•
resolve themselves when the network
load reduces.
No network connectivity between the
•
TFTP server and the phone—Verify the
network connections.
• TFTP server is down—Check
configuration of TFTP server.
Authentication typically times out if 802.1X
authentication is not configured on the switch.
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