Troubleshooting; Common Problems - Wasp WPL608 User Manual

4. Troubleshooting

4.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar code
printer. If the printer still does not function after you have tried all of these suggested solutions, please Wasp
Customer Server for assistance.
Problem
Power indicator does
not illuminate
Carriage Open
No Ribbon
No Paper
Paper Jam
Take Label
UP: Fwd.
DOWN: Rev.
MENU: Exit
Not Printing
Possible Cause
* The power cord is not properly
connected.
* The printer carriage is open.
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not set
properly.
* Make sure label size is set properly.
* Labels may be stuck inside the printer
mechanism.
* Peel function is enabled.
* Cutter jam.
* There is no cutter installed on the
printer.
* Cutter PCB is damaged.
* Cable is not well connected to serial or
USB interface or parallel port.
* The serial port cable pin configuration
* Plug the power cord in printer and outlet.
* Switch the printer on.
* Please close the print carriage.
* Supply a new ribbon roll.
* Please refer to the steps in user's manual to
reinstall the ribbon.
* Supply a new label roll.
* Please refer to the steps in user's manual to
reinstall the label roll.
* Calibrate the gap/black mark sensor.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
* If the peeler module is installed, please remove
the label.
* If there is no peeler module in front of the printer,
please switch off the printer and install it.
* Check if the connector is plugging correctly.
* If the cutter module is installed, please press UP
or DOWN key to rotate the cutter up or down to
make the knife back to the right position.
* Remove the label.
* Make sure the thickness of label is less than 200
g/m2 (for regular cutter) or 300 g/m2 (for heavy
duty cutter).
* Replace a cutter PCB.
* Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
55
Recovery Procedure