DiGidot C4 Manual page 47

Having trouble with your DiGidot C4 setup?
When you have followed all the steps from the manual and still having problems set-
tings up the DiGidot C4, you can visit our online support page http://www.digidot.eu/
support or send us an e-mail: support@digidot.eu Please make a backup file and send
it along with your email, as this will make trouble shooting for our engineers a lot
easier.
If you can't connect to the DiGidot C4 User Interface try to open the user interface by
opening Google Chrome and typing 10.254.254.254 in the address bar and press enter.
When the user interface does not load or seems unresponsive you can reload the page.
When reloading doesn't resolve the problem you need to:
Make sure the DiGidot C4 is connected correctly to a powersource according to
the wiring instructions.
Make sure that the device is connected to a computer or mobile device.
Empty your browser cache.
Check for IP conflicts.
Check your network connection and network settings. You can verify the
connection of the network cable with the ethernet status lights of the RJ45 bus.
Make sure that the computer network is in the same range as the DiGidot C4.
For example when your DiGidot C4 is configured to use the IP address
"10.0.0.2" with subnet mask "255.0.0.0" your computer network needs to be in
that same "10.x.x.x" range on subnet mask "255.0.0.0".
You can test your network connection with the DiGidot C4.
On Windows
Click the Start Menu
You can also find the Windows Command Prompt by right clicking on the Start button
Command Prompt.
On Mac OS
Open the Utilities Folder
use Spotlight by clicking CMD + Spacebar and search for Terminal App.
Type ping and the IP Address of the DiGidot C4 "ping 10.254.254.254" and then press
the Enter key of your keyboard to ping the DiGidot C4 device. A timeout will indicate a
broken connection.
If you still can't access your DiGidot C4, is the interface page not loading correctly or
are the discovered devices not added automatically try to empty your browser cache
and re-power and reload the user interface.
Forgot the username or password for the DiGidot C4?
When you have lost your username or password you can perform a factory reset of the
DiGidot C4. The reset function will restore the factory settings. Information on the mi-
croSD card will not be erased. After resetting you can access the device on the default
IP Address.
If you have made a backup, you can restore the device configurations according to the
backup & restore instructions.
C4 Manual
G d ot
All Apps Windows System
Applications folder and open the Terminal App or you can
Version 1.0
Command Prompt.
47