DiGidot C4 Manual page 44

TIPS & TROUBLESHOOTING
6
Standard troubleshooting checklist
1. Double check all cables and connections.
2. Is the DiGidot C4 powered correctly?
3. Are the LEDs powered correctly?
4. Are all power supplies connected correctly to your mains power supply.
5. Is your network setup done correctly?
Prevent IP Address conflicts
Make sure that the subnet mask range is set correctly and that all IP Address are
set within the appropriate range.
6. Are the inputs and outputs configured correctly?
Make sure that the correct IC/SPI protocol is configured.
Make sure that input and output matches the system setup.
7. Is your ground (DC-) from the DiGidot C4 output terminal connected to the ground of
the LED product(s) power supply?
Offline update
When you have no internet connection available, download the latest update from our
website and then manually upload it to the DiGidot C4.
Open your web browser and go to the following address: http://<ip-address of the DiGi-
dot C4>/fw-update.html. Click the "Browse" button and locate the update file. Then
Click "update" to start the update process (this may take a few minutes).
After the update is completed the DiGidot C4 status lights will return to idle state,
fading blue to light blue.
By default the IP Address of the DiGidot C4 is 10.254.254.254. When you configured the
IP Address you can use the new IP Address as well.
Status LEDs
There are several states of the device. Different states are shown using both the top
and the side status LEDs of the DiGidot C4.
Definition of status light indicators:
Colour Colourname
Fading blue-cyan light
Fading blue-green
Fading blue-magenta
Fading blue-white
Fading green-off
Fading white-off
C4 Manual
G d ot
Category Explanation
Informative The DiGidot C4 is Idle with a license
Informative The DiGidot C4 is receiving Art-Net
Informative The DiGidot C4 is playing a scene
Informative The DiGidot C4 is recording or
processing a scene
Informative Settings successfully stored or
device successfully discovered
Informative The DiGidot C4 is updating the
Wi-Fi firmware
Version 1.0 44