DiGidot C4 Manual page 46

DiGidot C4 not receiving Art-Net
Make sure that:
the DiGidot C4 is powered and is properly connected to the Art-Net console/
computer.
incoming Art-Net signal on the status lights located on the top and side of the
DiGidot C4. When the status LEDs are green with blue it's receiving Art-Net
signal. (see the product explanation and status lights explanation).
the network, input and output configuration of the DiGidot C4 device is setup
properly.
the computer/device that is sending Art-Net is set up to match the network
settings.
the computer/device that is sending Art-Net is set up to match the universe
inputs.
the Art-Net status can also be checked in the interface on the Monitor page.
Art-Net software/console doesn't recognise the DiGidot C4
Make sure that:
the DiGidot C4 powered and properly connected to the Art-Net console/
computer.
in order for the DiGidot C4 to be discoverable for any software, you need make
sure that the network and one or more output('s) have been configured properly.
the DiGidot C4 controller is reported to work with most well known Art-Net
consoles and softwares. Some Art-Net consoles only work in the 2.0.0.255 range.
Please configure your device in the same range if necessary.
In case your console or software continues to fail to discover the DiGidot C4, please
contact DiGidot support.
Factory reset
Some problems require a factory reset if nothing else seems to work. In this way the
DiGidot C4 device returns to its factory default. The factory reset will reset the input/
output configuration, network settings and user accounts.
Recorded scenes, playlists and triggers will not be deleted. After resetting, the device
can be accessed through IP Address 10.254.254.254.
Warning!
Deleted setting cannot be restored, please make a backup, before resetting the device.
Factory reset procedure
Disconnect the power of the DiGidot C4. While pressing the onboard button, re-apply
power to the device and hold the button for 5 seconds. Both top- and side status light
will blink 5 times yellow, then it remains on, which indicates that you can release the
button. The device will reboot and is then ready to use.
C4 Manual
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Version 1.0 46