Remote Diagnostics Enabling Agent; Installing Or Upgrading Remote Diagnostics Enabling Agent; Running The Remote Diagnostics Enabling Agent - HP xw4100 Service And Technical Reference Manual

system diagnostics and troubleshooting

5.8 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote
control of the diagnostics and facilitates easy transfer of workstation information from remote
machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and provides the
ability to perform tests remotely to diagnose workstation problems. In addition, the Remote
Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the
HP Management Agents. These hardware devices are automatically selected for testing by the
Remote Diagnostics Enabling Agent.
The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also
NOTE:
installed.
The Remote Diagnostics Enabling Agent is pre-loaded on some workstations and is available
through a SoftPaq at
5.8.1 installing or upgrading Remote Diagnostics
Enabling Agent
http://www.hp.com/support/files
1. Visit
2. Locate the appropriate software and download the latest version.
3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the
new version to overwrite the old version.

5.8.2 running the Remote Diagnostics Enabling Agent

Select the Remote Diagnostics icon located in the Control Panel.
The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the
NOTE:
Configuration Record in a browser window. Both of these utilities can be run remotely or locally.
To exit Remote Diagnostics, click File and then click Close.
5–50
http://www.hp.com
under Support and Drivers.
and click on the applicable product.
hp workstation xw4100 service and technical reference guide