Solving Diskonkey Problems - HP xw4100 Service And Technical Reference Manual

system diagnostics and troubleshooting
solving CD-ROM and DVD problems (continued)
problem
Cannot eject compact disc
(tray-load unit).
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc
or takes too long to start.
Recording audio CDs is
difficult or impossible.

5.6.15 solving DiskOnKey problems

solving DiskOnKey problems
problem
DiskOnKey is not seen as a
drive letter in Windows XP.
The workstation boots to
DOS after making a
bootable DiskOnKey.
5–40
cause
Disc not properly seated
in the drive.
CD has been inserted
upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
CD or DVD disc is dirty.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
Wrong or poor quality
media type.
cause
The drive letter after the
last physical drive is not
available.
DiskOnKey is bootable.
hp workstation xw4100 service and technical reference guide
solution
1. Turn off the workstation and
insert a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from
the drive until the tray is fully
extended, then remove the disc.
Re-insert the CD with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type of
media being played. If the disc still
does not start, read the other solutions
listed for this topic.
Clean CD or DVD with a CD
cleaning kit.
1. Use Device Manager to remove or
uninstall the device in question.
2. Restart the workstation and let
Windows detect the device.
1. Try using a slower recording
speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
solution
Change the default drive letter for the
DiskOnKey in Windows XP.
Install the DiskOnKey after the
operating system boots.