Solving Keyboard And Mouse Problems - HP xw4100 Service And Technical Reference Manual

system diagnostics and troubleshooting

5.6.8 solving keyboard and mouse problems

solving keyboard problems
problem
Keyboard commands and
typing are not recognized
by the workstation.
Ä
When attempting to resume from standby mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation will shut down and you will lose
your data.
Cursor will not move using
the arrow keys on the
keypad.
Mouse does not respond to
movement or is too slow.
Ä
When attempting to resume from standby mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation will shut down and you will lose
your data.
Mouse will only move
vertically or horizontally,
or movement is jerky.
5–32
cause
Keyboard connector
is not properly
connected.
Program in use has
stopped responding
to commands.
Keyboard needs
repairs.
Workstation is in
standby mode.
The Num Lock key
may be on.
Mouse connector is
not properly plugged
into the back of the
workstation.
Program in use has
stopped responding
to commands.
Mouse needs repairs.
Workstation is in
standby mode.
Mouse roller ball is
dirty.
hp workstation xw4100 service and technical reference guide
solution
1. Turn off the workstation.
2. Reconnect the keyboard to the
back of the workstation and restart
the workstation.
Shut down the workstation using
the mouse and then restart the
workstation.
Replace the keyboard.
Press the power button to resume from
standby mode.
Press the Num Lock key. The
Num Lock light should not be on
if you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
1. Shut down the workstation using
the keyboard.
2. Plug the mouse connector into the
back of the workstation (or the
keyboard) and restart the
workstation.
Shut down the workstation using the
keyboard and then restart the
workstation.
Replace the mouse.
Press the power button to resume from
standby mode.
Remove roller ball cover from the
bottom of the mouse and clean it.