HP xw Series Workstations Setup and Troubleshooting Guide...
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Creating a RestorePlus! CD ... 8 Restoring from RestorePlus! CDs ... 8 Restoring from RestorePlus! on the recovery partition ... 8 HP Backup and Recovery Manager Restore Points ... 8 Reclaiming Hard Disk Space from the Recovery Partition ... 8 Ordering Backup Software ... 9 Starting the Linux Operating System ...
Helpful Hints ... 15 Power-On Self Test (POST) Error Messages ... 16 Basic Troubleshooting ... 16 General Problems ... 16 Hardware Installation Problems ... 18 Diagnostic Lights and Audible (Beep) Codes ... 19 Calling Technical Support ... 22 Troubleshoot a Problem ... 14 Instant Support/Active Chat ...
● Click the HP Cool Tools icon on the desktop, or: ● Open the HP Cool Tools folder by selecting Start > All Programs > HP Cool Tools. To learn more about these applications, click HP Cool Tools—Learn More. To install or launch the applications, click the appropriate application.
Chapter 1 Locating HP Resources Where to Find It? Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up today at subscriberschoice.
Hardware Setup Quick Setup After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a power outlet.
Figure 2-2 Workstation ventilation Each HP Workstation has two unique serial number labels 1 and a Certificate of Authentication (COA) label 2 (for Windows-preinstalled systems only) as shown in the pictures above. In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit. Keep this number available when contacting customer service for assistance.
Front and Back Panel Components Front Panel Components The figures below are for reference only. Your HP workstation may look different. xw4000 Series Table 2-1 Front panel components * Item Symbol Description Optical drive 5.25-inch drive bay Diskette drive (optional)
Rear Panel Components The figures below are for reference only. Your HP workstation may look different. xw4000 Series Table 2-2 Rear panel components * Item Symbol Description Power cord connector Built In Self Test (BIST) LED Keyboard connector Serial connector USB 2.0 ports...
Operating System Setup Software CAUTION Do not add optional hardware or third-party devices to the HP Workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. This section presents instructions to set up your OS and software, and to verify your system has the latest BIOS and drivers.
A restore point can be used to return the system partition back to its state when the restore point was created. Refer to the Service and Technical Reference Guide for your workstation for details on using the HP Backup and Recovery Manager, including restore points.
Deleting the recovery partition or uninstalling the HP Backup and Recovery Manager application reduces or eliminates the ability to recover the system. Ordering Backup Software If you are unable to create system recovery CDs or DVDs, the HP Restore Plus CD set can be obtained through product support on http://www.hp.com/support. NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available.
HP recommends that you burn the ISOs to CD so you have a backup. Downloading the Latest HP Driver CD To obtain the latest HP Driver CD, refer to “Obtaining the HP Installer Kit for Linux from the HP Support Website” in the HP Workstations User Manual for Linux.
HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your workstation takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver and software updates on a regular basis.
Device drivers are usually provided on a CD supplied with the peripheral device. To locate the most current drivers, go to http://www.hp.com/go/workstationsupport. Select Download Drivers and Software from the left-hand menu and follow the instructions to locate the latest drivers available for your workstation.
This section provides some self-help tools and troubleshooting tables that you can use to troubleshoot your system. HP Insight Diagnostics HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat will collect information about the computer and pass it to an online support specialist.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/products/quickspecs. ● Check to see that the monitor is turned on and the green monitor light is on.
You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties to change display settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
HP customer care center, or you can contact an authorized dealer or reseller. For a list of support telephone numbers for your region, visit http://www.hp.com/support, select your region, and click Contact HP in the upper-left corner.
The problem may be on the system board. Contact HP for assistance. ● If the power supply fan does not spin or the BIST the problem may be in the power supply. Contact HP for assistance. Probable Cause Recommended Solution Device is not seated or Ensure that the device is properly and securely connected and that pins connected properly.
Workstation in Suspend to None Disk or “Hibernate” mode. Workstation in Suspend to None RAM mode (select models to determine CAUTION Manually turning off the power bypasses the standby state and can result in loss of data. (http://www.hp.com/support/ Basic Troubleshooting...
If fan is plugged in and seated properly, but is not spinning, the problem may be in the processor fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there may be a problem with the processor heatsink. Contact HP for assistance. Processor not installed (not Check to see that the processor is present.
The problem may be on the system board. Contact HP for assistance. ● If the power supply fan does not spin or the BIST* LED does not light, the problem may be in the power supply. Contact HP for assistance. Pre-video memory error CAUTION the system is off.
Contact HP for assistance. ● If the power supply fan does not spin or the BIST the problem may be in the power supply. Contact HP for assistance. Internal components may be powered even when LED lights, the power LED does not light,...
Serial Number label on your workstation. In general, the Serial Number and Product Number label are located at the rear of the workstation. For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your region and click Contact HP in the upper-left corner.