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3. To save the information in the left or right window, select File > Save Window File and
then select Left Window File or Right Window File.
✎
Saving the configuration of the computer periodically allows the user to keep a history of the
configuration. This history may be useful to you in the future if the system ever encounters a
problem that needs debugging.
4. To exit Configuration Record, click File, then click Exit.
2.5 Remote Diagnostics Enabling Agent
This utility provides a Web browser interface to Diagnostics for Windows. It enables remote
control of the diagnostics and facilitates easy transfer of computer information from remote
machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and provides the
ability to perform tests remotely to diagnose computer problems. In addition, the Remote
Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the
HP Management Agents. These hardware devices are automatically selected for testing by the
Remote Diagnostics Enabling Agent.
✎
The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also
installed.
The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available
through a SoftPaq at
2.5.1 Installing or Upgrading Remote Diagnostics
Enabling Agent
http://www.hp.com/support/files
1. Visit
2. Locate the appropriate software and download the latest version.
3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the
new version to overwrite the old version.
2.5.2 Running the Remote Diagnostics Enabling Agent
1. Select the Remote Diagnostics icon located in the Control Panel.
✎
The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration
Record in a browser window. Both of these utilities can be run remotely or locally.
2. To exit Remote Diagnostics, click File and then click Close.
2.6 Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
Service Reference Guide, dc5000
http://www.hp.com
under Support and Drivers.
and click on the applicable product.
360201-002
Setup Utilities and Diagnostics Features
2–17
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