Solving Internet Access Problems - HP xw4100 Service And Technical Reference Manual

5.6.16 solving Internet access problems

solving internet access problems
problem
Unable to connect to the
Internet.
Cannot automatically
launch Internet programs.
hp workstation xw4100 service and technical reference guide
cause
Internet Service Provider
(ISP) account is not set
up properly.
Modem is not set up
properly.
Web browser is not set
up properly.
Cable/ DSL modem is
not plugged in.
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
The CAT5 10/100
cable is disconnected.
IP address is not
configured properly.
Cookies are corrupted.
You must log on to the
ISP before some
programs will start.
system diagnostics and troubleshooting
solution
Verify Internet settings or contact the
ISP for assistance.
Reconnect the modem. Verify the
connections are correct using the quick
setup documentation.
Verify that the Web browser is
installed and set up to work with
your ISP.
Plug in cable/DSL modem. You should
see a "power" LED light on the front of
the cable/DSL modem.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
"cable" LED light on the front of the
cable/DSL modem will be on.)
Connect the CAT5 10/100 cable
between the cable modem and the
workstations's RJ-45 connector. (If the
connection is good, the "PC" LED light
on the front of the cable/DSL modem
will be on.)
Contact the ISP for the correct IP
address.
Windows 2000
1. Select Start > Settings > Control
Panel.
2. Double-click Internet Options.
3. On the General tab, click the
Delete Cookies button.
Windows XP
1. Select Start > Control Panel.
2. Double-click Internet Options.
3. On the General tab, click the
Delete Cookies button.
Log on to the ISP and launch the
desired program.
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