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HP xw4100 Getting Started Manual

Hp xw4100: quick start
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Getting Started Guide
HP Workstations
xw4100
xw4200
xw6200
xw8200
Document Part Number: 361756-001
June 2004
Use this guide as a starting point. It will help you set up your
workstation hardware and factory-provided software. It also includes
basic troubleshooting information should you have problems during the
initial setup process.

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  Summary of Contents for HP xw4100

  • Page 1 Getting Started Guide HP Workstations xw4100 xw4200 xw6200 xw8200 Document Part Number: 361756-001 June 2004 Use this guide as a starting point. It will help you set up your workstation hardware and factory-provided software. It also includes basic troubleshooting information should you have problems during the...
  • Page 2 Energy Star is a US registered mark of the United States Environmental Protection Agency. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3: Table Of Contents

    Front Panel Components ....1–4 xw4100 Rear Panel Components ....1–5 xw4200 Rear Panel Components .
  • Page 4 Self Troubleshooting ......4–1 HP Insight Diagnostics ..... . . 4–1 HP Help and Support Center .
  • Page 5: Finding Information

    Finding Information E-Support For online access to technical support information and tools, go to www.hp.com/support. Support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following sites are also available to you.
  • Page 6: Using The Documentation Library Cd

    If the workstation is running a Linux operating system, browse the CD and click on the index.htm file to launch the CD interface. To view the documents on the CD, download and install Adobe® Acrobat® Reader for Linux from www.adobe.com. www.hp.com Getting Started Guide...
  • Page 7: Locating Regulatory Information

    For complete and current information on supported accessories and components, visit: http://partsurfer.hp.com Subscriber’s Choice Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, and more. Sign up today at: www.hp.com/go/subscriberschoice Product Bulletin The Product Bulletin contains QuickSpecs for HP workstations.
  • Page 8 Preface viii www.hp.com Getting Started Guide...
  • Page 9: Hardware Setup

    Connect the power cables from the monitor and workstation to a power outlet. WARNING: On the xw4100, it is important that you set the power voltage select switch, on the back of the unit, to the correct voltage setting before introducing power to your workstation.
  • Page 10: Xw4100/Xw4200 Front Panel Components

    Hardware Setup xw4100/xw4200 Front Panel Components xw4100 Front Panel Components Item Description Optical Drive* Optical Drive Activity Lights 5.25 Inch Drive Bays Diskette Drive (optional) Diskette Drive Activity Light Diskette Eject Button Optical Drive Eject Button NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.
  • Page 11: Xw6200 Front Panel Components

    CD-RW/DVD combo drive. NOTE: ** IEEE-1394 is an optional feature. If the unit was purchased without this option, then this connector will be covered with a removable plug. Getting Started Guide Item www.hp.com Hardware Setup Description Power Button Hard Drive Activity Light...
  • Page 12: Xw8200 Front Panel Components

    Optical Drive Eject Button Power On Light Power Button NOTE: * An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive. 1–4 Item www.hp.com Description Hard Drive Activity Light USB Ports (2) Headphone Connector Microphone Connector IEEE-1394 Connector...
  • Page 13: Xw4100 Rear Panel Components

    Rear Panel Components xw4100 Rear Panel Components Item Component Voltage Select Switch Power Cord Connector Keyboard Connector (purple) Serial Connector (teal) USB Ports (4) Microphone Connector (pink) Audio Line-Out Connector (lime) Universal Chassis Clamp Opening NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices.
  • Page 14: Xw4200 Rear Panel Components

    NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. 1–6 Item Component Universal Chassis Clamp Opening Mouse Connector (green) Parallel Connector (burgundy) Audio Line-In Connector (light blue) RJ-45 Network Connector Cable Lock Slot Padlock Loop www.hp.com Getting Started Guide...
  • Page 15: Xw6200 Rear Panel Components

    Universal Chassis Clamp Opening Access Panel Key NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. Getting Started Guide Item www.hp.com Hardware Setup Component Padlock Loop Mouse Connector (green) Parallel Connector (burgundy...
  • Page 16: Xw8200 Rear Panel Components

    Audio Line-Out Connector (lime) Universal Chassis Clamp Opening NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. 1–8 Item www.hp.com Component Access Panel Key Padlock Loop Cable Lock Slot Mouse Connector (green)
  • Page 17: Keyboard

    Keyboard Standard Keyboard xw4100 Easy Access Keyboard NOTE: The Easy Access keyboard is only available for the xw4100. Getting Started Guide www.hp.com Hardware Setup 1–9...
  • Page 18: Customizing The Easy Access Buttons

    Description Perform special functions, depending on the software application being used. Provide quick access to specific Internet destinations. (Available on the xw4100 keyboard only) Includes Insert, Home, Page Up, Delete, End, and Page Down. Indicate the status of the workstation and keyboard settings (Num Lock, Caps Lock, and Scroll Lock).
  • Page 19: Using The Windows® Logo Key

    Locks the computer if you are connected to a network domain, or allows you to switch users if you are not connected to a network domain Launches the Run dialog box Launches the Utility Manager Activates the next Taskbar button www.hp.com Hardware Setup 1–11...
  • Page 20: Special Mouse Functions

    If you are experiencing “no-response” from your keyboard and mouse, you may need to uninstall the mouse software or connect the keyboard and mouse directly to the keyboard and mouse connectors on the workstation. 1–12 www.hp.com Getting Started Guide...
  • Page 21: Serial Number And Coa Label Location

    The COA label is generally located on the top panel or access panel near the serial number label. Serial Number and COA Label Locations Item Getting Started Guide Description Serial Number Location COA Label Location (Windows preinstalled systems only) www.hp.com Hardware Setup 1–13...
  • Page 22 Hardware Setup 1–14 www.hp.com Getting Started Guide...
  • Page 23: Software Setup

    The first time you turn on the workstation, the operating system is installed automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the installation. Getting Started Guide Software Setup www.hp.com 2–1...
  • Page 24: Restoring The Software

    Carefully read and follow the instructions provided with the Restore Plus! CD. NOTE: If you restore your system using the Restore Plus! CD, some settings, such as your power management settings (such as the Energy Star® settings) will need to be reapplied. 2–2 www.hp.com Getting Started Guide...
  • Page 25: Installing Or Upgrading Device Drivers

    The Energy Star® program is a government-backed initiative to promote energy efficiency by identifying ways to reduce energy consumption at home or in the office. Select HP workstations participate in the Energy Star program. NOTE: Energy Star is not supported on Linux-based workstations.
  • Page 26: Customizing The Monitor Display

    Technical Reference Guide web link located on the Documentation Library CD (www.hp.com/support/workstation_manuals). Accessibility HP is committed to designing products, services, and programs with improved usability and accessibility for all customers. HP products with Microsoft Windows XP preinstalled are designed for accessibility, and these products are tested with industry-leading Assistive Technology products.
  • Page 27: Linux-Preinstalled Workstations

    After the boot process completes, you can view additional HP Linux documentation by simply opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.
  • Page 28: Restoring The Linux Operating System

    Software Setup Restoring the Linux Operating System NOTE: To restore the Linux OS, the HP Driver CD and Red Hat box set are required. Download the latest HP Driver CD to get any new enhancements. Downloading the Latest HP Driver CD To download the latest HP Driver CD: 1.
  • Page 29: Linux-Enabled Workstations

    Linux–enabled Workstations Linux–enabled workstations are not pre-installed with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set which have been verified to work on HP workstation hardware.
  • Page 30: Hyper-Threading Technology

    For additional information about HP and Linux, visit www.hp.com/linux. Upgrading Device Drivers If you need to upgrade a Linux device driver, visit the HP website at: www.hp.com/go/workstationsupport Hyper-Threading Technology Hyper-Threading Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously.
  • Page 31: Turning Off The Workstation

    BIOS and an SMP kernel (for systems installed with a single processor). For additional information concerning the setup of Linux–preinstalled or Linux–enabled workstations, refer to the HP User Manual for Linux, located at www.hp.com/support/linux_user_manual. For more information about the Hyper-Threading Technology, you can visit the Intel®...
  • Page 32 Software Setup 2–10 www.hp.com Getting Started Guide...
  • Page 33: Features And Accessories

    I/O components connected to the main I/O back panel of your system.
  • Page 34: Chassis Conversion Features

    Service and Technical Reference Guide web link located on the Documentation Library CD (www.hp.com/support/workstation_manuals). Accessories The hp xw series workstations can be enhanced with several HP accessories. Some of these options include: graphics cards memory diskette drives...
  • Page 35: Troubleshooting

    HP Insight Diagnostics HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system.
  • Page 36: Hp Help And Support Center

    Troubleshooting HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP workstation such as configuration information by clicking Start >...
  • Page 37: During Operation

    Check to see that the voltage select switch is set to the appropriate voltage for your region (115V or 230V). This applies to the xw4100. Remove all diskettes from your system before turning it on. Check to see that the workstation is turned on and the green power light is on.
  • Page 38: Basic Troubleshooting

    This section concentrates on problems that you might encounter during the initial set up process. Additional troubleshooting information is available in the Service and Technical Reference Guide web link located on the Documentation Library CD and at the following HP website: www.hp.com/go/workstationsupport. 4–4 www.hp.com...
  • Page 39: Solving General Problems

    If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, you can contact an HP customer care center, or you can contact an authorized dealer or reseller. For a list of support telephone numbers for your region, visit the HP website at: http://welcome.hp.com/country/us/eng/wwcontact.html...
  • Page 40 Computer Setup (F10). The solenoid hood lock FailSafe Key, a device for manually disabling the solenoid hood lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or workstation malfunction. (Not applicable...
  • Page 41 A fan may be blocked or not turning. The heatsink is not properly attached to the processor. www.hp.com Troubleshooting Solution 1. Ensure that the workstation air vents are not blocked and the cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
  • Page 42 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage (for the xw4100 only). Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5.5 V_aux light on the...
  • Page 43: Solving Hardware Installation Problems

    A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. www.hp.com Troubleshooting Recommended Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down.
  • Page 44 3. If you still cannot resolve the issue, contact Customer Support. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Getting Started Guide...
  • Page 45 Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST).
  • Page 46 Suspend to Disk or “Hibernate” mode. None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. None Workstation in Suspend to Disk or “Hibernate” mode. www.hp.com Recommended Action None None None None None Getting Started Guide...
  • Page 47 None Processor not installed (not an indicator of bad processor). www.hp.com Troubleshooting Recommended Action 1. Ensure that the workstation air vents are not blocked and the cooling fan is running. 2. Open hood, press...
  • Page 48 4–14 Possible Beeps Cause None Power failure (power supply overloaded). www.hp.com Recommended Action 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region.
  • Page 49 2. Replace DIMMs one at a time to isolate faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card. Power on the system.
  • Page 50 4–16 Possible Beeps Cause Invalid ROM based on bad checksum. www.hp.com Recommended Action 1. Reflash the ROM using a ROMPaq diskette. See the “ROM Flash” section of the Service and Technical Reference Guide web link located on the Documentation Library www.hp.com/...
  • Page 51 Getting Started Guide Possible Beeps Cause None System unable to power on. www.hp.com Troubleshooting Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage...
  • Page 52 (select models only) or normal Suspend mode. None Workstation in Suspend to Disk or “Hibernate” mode. None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. www.hp.com Recommended Action None None None None Getting Started Guide...
  • Page 53 Processor not installed (not an indicator of bad processor). www.hp.com Troubleshooting Recommended Action None 1. Ensure that the workstation air vents are not blocked and the cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
  • Page 54 4–20 Possible Beeps Cause Power failure (power supply is overloaded) www.hp.com Recommended Action 1. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 2. Check if a device is...
  • Page 55 2. Replace DIMMs one at a time to isolate faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card. Power on the system.
  • Page 56 Invalid ROM based on bad checksum. System powers on but does not boot. www.hp.com Recommended Action Replace the system board. 1. Reflash the ROM using a ROMPaq diskette. See the “ROM Flash” section of the Service...
  • Page 57 Getting Started Guide Possible Beeps Cause None System unable to power on. www.hp.com Troubleshooting Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards one at a time until the 5.5 V_aux light on the...
  • Page 58: Calling Technical Support

    Serial Number label on your workstation. In general, the Serial Number and Product Number label are located at the rear of the workstation. To contact technical support, call 1-800-HPINVENT or visit http://welcome.hp.com/country/us/eng/wwcontact.html listing of the worldwide technical support phone numbers. 4–24 www.hp.com...
  • Page 59 1–3 1–4 1–7 1–8 features finding additional information v 2–8 front panel components 1–2 4–18 graphics adapter location 1–5 www.hp.com Index activity light 1–2 eject button 1–2 location 1–2 1–3 contents v using vi See optical drive customizing 1–10 chassis conversion 3–2 security 3–1...
  • Page 60 Index hard drive activity light 1–2 1–4 hardware setup 1–1 headphone jack location 1–2 1–4 helpful hints 4–2 HP Help and Support Center 4–2 HP Insight Diagnostics 4–1 Hyper-Threading Technology 2–8 IEEE-1394 connector location 1–2 1–3 1–4 1–8 keyboard connecting 1–1 connector location 1–6...
  • Page 61 4–11 basic 4–4 diagnostic lights 4–11 e-support 4–2 general problems 4–5 hardware installation problems 4–9 helpful hints 4–2 HP Help and Support Center 4–2 HP Insight Diagnostics 4–1 self 4–1 description 3–1 opening location 1–5 1–8 front panel location 1–2 1–4...
  • Page 62 Index Windows logo key 1–11 Windows operating system additional information 2–2 language selection 2–2 preinstalled 2–1 restoring 2–2 starting up 2–1 Index–4 www.hp.com Getting Started Guide...

This manual is also suitable for:

Xw4200Xw6200Xw8200