Usb Flash Drive Not Found (Identified); System Will Not Boot From Usb Flash Drive; The Computer Boots To Dos After Making A Bootable Flash Drive; Solving Internet Access Problems - HP Z Series Maintenance And Service Manual

Cause
The drive letter after the last physical drive is
not available.

USB flash drive not found (identified)

Use this information to troubleshoot the computer.
Cause
The device is attached to a USB port that has
been hidden in Computer Setup.
The device was not properly seated before
startup.

System will not boot from USB flash drive

Use this information to troubleshoot the computer.
Cause
Boot order is not correct.
Removable Media Boot is disabled in the
Computer Setup utility.

The computer boots to DOS after making a bootable flash drive

Use this information to troubleshoot the computer.
Cause
Flash drive is bootable.
Flash drive is defective.

Solving internet access problems

If you encounter internet access problems, consult your internet service provider (ISP), or see the
common causes and solutions listed in these tables.

Unable to connect to the internet

Use this information to troubleshoot the computer.
Cause
Internet Service Provider (ISP) account is not
set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
52 Chapter 5 Troubleshooting without diagnostics
Solution
Change the default drive letter for the flash drive in Windows.
Solution
Run the Computer Setup utility and enable the USB ports in Advanced >
Port Options.
Be sure that the device is fully inserted into the USB port before applying
power to the system
Solution
Run the Computer Setup utility, and change the boot sequence in
Advanced > Boot Options.
Run the Computer Setup utility, and enable booting to removable media in
Advanced > Boot Options. Be sure that USB is enabled in Storage > Boot
Order.
Solution
Install the flash drive only after the operating system boots.
Try a different flash drive.
Solution
Verify Internet settings, or contact your ISP for assistance.
Verify that the web browser is installed and set up to work with your ISP.
Plug in the cable/DSL modem. You should see a power light on the front of
the cable/DSL modem.