Printer Will Not Turn On; Printer Prints Garbled Information; Printer Will Not Print; Solving Keyboard And Mouse Problems - HP Z Series Maintenance And Service Manual

The correct printer drivers for the application
are not installed.
If you are on a network, you might not have
made the connection to the printer.
Printer might have failed.

Printer will not turn on

Use this information to troubleshoot the computer.
Cause
The cables might not be connected properly.

Printer prints garbled information

Use this information to troubleshoot the computer.
Cause
The correct printer driver for the application is
not installed.
The cables might not be connected properly.
Printer memory might be overloaded.

Printer will not print

Use this information to troubleshoot the computer.
Cause
The printer might be out of paper.

Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and the common causes and solutions listed in these tables.

Keyboard commands and typing are not recognized by the computer

Use this information to troubleshoot the computer.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being used. If
the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r, type cmd in
the Open box, and then select OK.
Make the proper network connections to the printer.
Run printer self-test.
Solution
Reconnect all cables, and check the power cord and electrical outlet.
Solution
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for 1 min, and then turn it back on.
Solution
Check the paper tray, and refill it if it is empty.
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