Motorola MK1250-0N0DAKBNTWR - Symbol Micro Kiosk MK 1250 Product Reference Manual page 203

Troubleshooting
Table G-1
Problem
MK1200 does not turn on
MK1200 appears to lock up upon
bootup
MK1200 does not respond to polls
from the host computer
MK1200 does not send data to host
computer
Web Kiosk Software Suite does not
work after making changes to the
MK1200
Possible Causes
No power to the
MK1200.
A utility with no user
interface was specified
as the first user
application, or user
application failed to run.
No communication
between the host and
MK1200.
MK1200 is not
programmed to work with
the host.
MK1200 is not connected
to the host.
Web Kiosk Software
Suite parameter settings
inconsistent with latest
program changes and/or
corrupt files.
Troubleshooting
Possible Solutions
- Power through AC outlet
- Connect the Symbol approved power
supply to an AC power source and to
the MK1200 power connector. See
Figure 1-3 on page 1-5.
- Power through power-over-Ethernet
- Connect 8-wire Ethernet cable to
MK1200 LAN port.
- Connect other end of Ethernet cable to
Bias-T Power-Over-Ethernet (POE).
- Connect Bias-T POE power supply to
an AC outlet.
- Perform continuity check on the
Ethernet cable.
Either specify no user application, or a
UI-based application as the first user
application. If no user application is specified,
Explorer.exe is used.
Note: this is a substitution of Explorer.exe as
the user application, not protected mode.
Check cables to the MK1200. Ensure the
MK1200 address is the address the host is
polling.
Check communication parameters.
Open a command window using
Start > Programs > Command
ipconfig to list the status of all radio and
ethernet interfaces.
Check setup communication parameters.
Check cables to host computer.
Locate and delete the files associated with
the Web Kiosk Software Suite (in the My
Computer/Application folder). Then reload the
files associated with the Web Kiosk Software
Suite. See Installing the Web Kiosk Software
Suite on page 6-3.
G - 3
and type