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Motorola MC17 Product Reference Manual

Motorola MC17 Product Reference Manual

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Summary of Contents for Motorola MC17

  • Page 1 MC17/MC17A/ MC17T/MC17U PRODUCT REFERENCE GUIDE...
  • Page 3 MC17/MC17A/MC17T/MC17U Product Reference Guide 72E-100467-05 Rev. A January 2013...
  • Page 4 Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.

  • Page 5: Revision History

    -01 Rev. A 08/27/07 Initial release. -02 Rev. A 11/16/07 Update battery installation procedures. Add note to wait 1 minute before inserting MC17 into cradle after new battery insertion. Add 802.11d information. Add application battery error message information. -03 Rev. A 09/08 Add MC17T configuration specific information.
  • Page 6 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 7: Table Of Contents

    Connecting the Battery ......................... 1-6 Charging the Battery ........................ 1-9 Manual Release of MC17 Series from the Charging Cradle ............ 1-10 Software Release of MC17 Series from the Charging Cradle ..........1-11 Starting the MC17 Series Mobile Computer .................. 1-12 Non-Touch and Touch Screens .....................
  • Page 8 Chapter 3: Wireless Applications Introduction ............................ 3-1 802.11d Overview .......................... 3-1 Configuring My Country for Use with WLAN on an MC17 Series ..........3-1 Enabled 802.11d Network ......................3-2 Disabled 802.11d Network ....................... 3-2 Create WCS Options Registry File ..................3-2 Update MC17 via 802.11d Enabled Staging Network ............
  • Page 9 Task Bar and Start Menu Properties ..................5-10 Properties ........................... 5-10 Advanced Tab ........................5-11 Screen Calibration ......................... 5-11 Waking the MC17 Series ....................... 5-12 Chapter 6: Special Considerations Introduction ............................ 6-1 Fonts .............................. 6-1 Asian Font Installation ......................6-2 Software Development Considerations ..................
  • Page 10 IPL Error Detection ........................9-16 Creating a Splash Screen ......................9-18 Splash Screen Format ......................9-18 OS Update ............................. 9-19 MC17 and MC17A ........................9-19 MC17T/MC17U ........................9-21 Flash Storage ..........................9-23 FFS Partitions .......................... 9-23 Working with FFS Partitions ..................... 9-23 RegMerge.dll ........................
  • Page 11 Table of Contents Materials Required ........................10-4 Cleaning the MC17 Series ....................... 10-4 Housing ..........................10-4 Display ..........................10-4 Scanner Exit Window ......................10-4 Connector ........................... 10-4 Cleaning Cradle Connectors ....................10-5 Cleaning Frequency ......................... 10-5 Troubleshooting ..........................10-6 Mobile Computer ........................10-6 Charging Cradle ........................
  • Page 12 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 13: About This Guide

    NOTE Screens and windows pictured in this guide are samples and can differ from actual screens. Documentation Set The documentation set for the MC17 is divided into guides that provide information for specific user needs. • MC17/MC17A/MC17T/MC17U Mobile Computer Quick Reference Guide - describes how to set up the MC17,MC17A and MC17T mobile computers.

  • Page 14: Configurations

    MC17/MC17A/MC17T/MC17U Product Reference Guide User Types Application End-User Integrator Developer SMDK for eVC4 SMDK Help File Box or Support Central Web Site Microsoft Appication Guide Symbol Application Guide Product Reference Guide Quick Reference Guide Configurations This guide covers the following configurations:...

  • Page 15: Software Versions

    Start Settings Control Panel System Info To determine the OEM software version on the MC17 series with OEM Version 01.30.06 or greater: , select App Launcher 3 - Device Info Fusion Software To determine the Fusion software version on MC17 series with OEM version 01.30.06 or greater:...

  • Page 16: Chapter Descriptions

    MC17/MC17A/MC17T/MC17U Product Reference Guide Chapter Descriptions Topics covered in this guide are as follows: • Chapter 1, Getting Started, lists the accessories for the mobile computer and explains how to install and charge the batteries and start the mobile computer for the first time.

  • Page 17: Notational Conventions

    • Microsoft Applications for Windows Mobile and CE 5.0 User Guide, p/n 72E-78456-xx • Symbol Mobility Developer Kits, available at: http://supportcentral.motorola.com • Device Configuration Package (DCP for MC17xxc50) and Platform SDK for MC17 with Windows CE 5.0, available at: http://supportcentral.motorola.com...

  • Page 18: Service Information

    Motorola responds to calls by E-mail or telephone within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Solutions Global Customer Support, you may need to return your equipment for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during shipment if the approved shipping container is not used.

  • Page 19: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED Introduction This chapter describes the features of the MC17 series mobile computer and explains how to install and charge the battery, how to capture data using the integrated laser scanner and how to reset the mobile computer.

  • Page 20: Features

    1 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Features Bezel Display MC17 series Keypad Front View Figure 1-1...
  • Page 21 Introduction 1 - 3 Scan Exit Window Front Bezel Torx Screw Access Cover Speaker Battery Cover Battery Cover Torx Screw Power Connector Back View Figure 1-2...

  • Page 22: Accessories

    Screen Protector Kit KT-114012-01R Package of 3 screen protectors. MC17 and MC17A Bezel KT-098273-01R Package of 50 replacement bezels for the MC17 and MC17A. MC17T and MC17U Bezel KT-098274-00R Package of 50 replacement bezels for the MC17T and the MC17U.

  • Page 23: Led Indicators

    Introduction 1 - 5 LED Indicators The LED indicates status of the MC17 mobile computer. Table 1-2 describes the LED indications. MC17 Mobile Computer LED Figure 1-3 LED Indications Table 1-2 LED State Indication Solid red Scanner is enabled. Solid green Bar code decoded successfully.

  • Page 24: Getting Started

    1 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide Keypad Descriptions Table 1-3 Description Scroll Left Key Moves the cursor focus to the left. Enter Key Executes a selected item or function. Scroll Right Key Moves the cursor focus to the right.
  • Page 25 Introduction 1 - 7 Ensure that the black rubber pad in the battery compartment is lying flat along the bottom of the compartment, with its smoother side facing up, and the rubber “fingers” straddling the screw boss. Ensure the wire latch is in the up position. Place the battery, rounded side down, in the compartment.
  • Page 26 1 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide Replace Battery Cover Figure 1-8 Inspect the position of the battery cover with the main housing. If the door is misaligned, remove battery and black rubber pad and re-install. Battery Door Properly Aligned...

  • Page 27: Charging The Battery

    Insert the mobile computer into a cradle. Red Charging LED Location Insert MC17 Series into Cradle Figure 1-11 The mobile computer starts to charge automatically. While charging, a red charging LED can be seen through the front panel of the cradle behind the mobile computer.

  • Page 28: Manual Release Of Mc17 Series From The Charging Cradle

    1 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide Manual Release of MC17 Series from the Charging Cradle The Charging cradle, p/n PSS-3CR01-00R, contains a locking mechanism that locks the mobile computer into the cradle. The mobile computer releases from the cradle via a software command to the cradle. If the mobile computer does not have the capability to un-lock the cradle, un-lock it manually using the optional dispenser (cradle) key, (p/n PSS-3KY01-00R).

  • Page 29: Software Release Of Mc17 Series From The Charging Cradle

    Figure 1-16 While holding the key down, lift the mobile computer out of the cradle. Software Release of MC17 Series from the Charging Cradle The Charging cradle, p/n PSS-3CR01-00R, contains a locking mechanism that locks the mobile computer into the cradle. The mobile computer releases from the cradle via a software command to the cradle. See...

  • Page 30: Starting The Mc17 Series Mobile Computer

    Splash Screen Figure 1-17 On the MC17 and the MC17A, the splash screen is followed by the App Launcher window. On the MC17T and the MC17U, the splash screen is followed by the Calibration screen. Carefully press and briefly hold a pointing instrument on the center of each target that appears on the screen. Repeat as the target moves around the screen, then tap the screen to continue.

  • Page 31: Non-Touch And Touch Screens

    Data Capture The MC17 series uses a laser scanner to allow collection of data by scanning one dimensional bar codes. The scanner has the following features: •...

  • Page 32: Scanning Tips

    1 - 14 MC17/MC17A/MC17T/MC17U Product Reference Guide • Ensure the red scan beam covers the entire bar code. The LED lights red to indicate that the laser is on. The LED changes to green and audible beep might sound, if the application determines, to indicate the bar code was decoded successfully.

  • Page 33: Resetting The Mc17 Series Mobile Computer

    Introduction 1 - 15 Resetting the MC17 Series Mobile Computer There are two types of resets, warm boot and cold boot. A warm boot restarts the mobile computer by closing all running programs. Perform a warm boot first. This restarts the mobile computer and saves all stored records and entries. If the mobile computer still does not respond, perform a cold boot.

  • Page 34: Replacing The Bezel

    1 - 16 MC17/MC17A/MC17T/MC17U Product Reference Guide Replacing the Bezel The plastic bezel that covers the display can be replaced if broken or to install a customer specific bezel. Place the mobile computer on a desktop with the display facing down.

  • Page 35: Chapter 2 Staging And Provisioning

    CHAPTER 2 STAGING AND PROVISIONING Introduction This chapter describes how to stage and provision the MC17 series mobile computers using Mobility Services Platform (MSP) 3.X. Staging Staging is the process of setting up the mobile computer to download packages for provisioning. The mobile computer uses the Rapid Deployment (RD) Client for staging.

  • Page 36: Bar Code Staging

    2 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide RD Bar Code Printout Sample Figure 2-1 Bar Code Staging When the mobile computer boots for the first time (or after a cold boot) the window appears. The App Launcher option is highlighted.
  • Page 37 Staging and Provisioning 2 - 3 Rapid Deployment Window - Scanning Bar Codes Figure 2-3 After all the bar codes are scanned successfully, the mobile computer connects to the server and the window displays while network settings are configured. PROCESSING PROFILE Rapid Deployment Window - Processing Profile Figure 2-4 When staging is complete the...

  • Page 38: On-Demand Staging

    This mode works only on supported Motorola WLAN adapters. The attempts to configure and RD Client establish WLAN IP connections using pre-defined Motorola WLAN settings. If the is able to RD Client successfully configure and establish such a connection, and if an On-Demand Profile Server is running on a host computer that is on the same subnet that is accessible from the connection, then Electronic Staging proceeds using that connection.
  • Page 39 Staging and Provisioning 2 - 5 RD Client Main Menu Figure 2-7 Use the up/down arrow keys to select Search Connected Networks or Search Unconnected Networks and then press the center function key. The window appears. SEARCHING NETWORKS Connected networks are networks that are already connected and can be checked to see if a Staging Server can be found.

  • Page 40: Rd Client Main Menu

    2 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide RD Client Main Menu The RD Client contains the following options: Main Menu • Search Connected Networks. See On-Demand Staging on page 2-4 for detailed information. • Search Unconnected Networks. See On-Demand Staging on page 2-4 for detailed information.

  • Page 41: Log Menu

    Staging and Provisioning 2 - 7 Client Info Window Figure 2-11 Press the left function key to return to the Main Menu Log Menu contains the following options: Log Menu • View Log • View Job Log • Set Log Level •...

  • Page 42: View Job Log

    2 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide View Log Window Figure 2-13 Press the left function key to return to the Log Menu View Job Log Use the option to display a list of jobs that have be processed. View Job Log Use the up/down arrow keys to select option and press the center function key.

  • Page 43: Set Job Log Level

    Staging and Provisioning 2 - 9 Set Log Level Window Figure 2-15 Use the up/down arrow keys to select a level option and press the center function key. Set Job Log Level Use the option to set the level of the information that appears in the Job log. Set Job Log Level Set Job Log Level Window Figure 2-16...
  • Page 44 2 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide Package List Window Figure 2-17 Press the left function key to return to the Main Menu...

  • Page 45: Provisioning

    Staging and Provisioning 2 - 11 Provisioning Provisioning is the process of installing software packages onto the MC17 series mobile computers. MSP Agent NOTE MSP Agent is also known as MSP 3.X Provisioning Client. The Provisioning Client is responsible for implementing device-side provisioning activities as defined by a policy.

  • Page 46: Monitor Processing

    2 - 12 MC17/MC17A/MC17T/MC17U Product Reference Guide Monitor Processing Use the option to view the status of packages being processed. Monitor Processing Use the up/down arrow keys to select the option and press the center function key. Monitor Processing Monitor Processing Window...

  • Page 47: Client Info

    Staging and Provisioning 2 - 13 Package List Window Figure 2-21 Press the left function key to return to the Main Menu Client Info Use the window to view the following information: Client Info • RD Client version • Product name •...

  • Page 48: View Log

    2 - 14 MC17/MC17A/MC17T/MC17U Product Reference Guide • Set Job Log Level. Use the up/down arrow keys to select option and press the center function key. Log Menu Log Menu Window Figure 2-23 Press the left function key to return to the...

  • Page 49: Set Log Level

    Staging and Provisioning 2 - 15 View Job Log Window Figure 2-25 Press the left function key to return to the Log Menu Set Log Level Use the option to set the level of the information that appears in the log. Set Log Level Set Log Level Window Figure 2-26...

  • Page 50: Hide Ui

    2 - 16 MC17/MC17A/MC17T/MC17U Product Reference Guide Set Job Log Level Window Figure 2-27 Use the up/down arrow keys to select a level option and press the center function key. Hide UI Use the option to minimize the MSP Agent application. The MSP Agent application runs in the Hide UI background while minimized.

  • Page 51: Chapter 3 Wireless Applications

    (APs) for instructions on setting up the hardware. For all MC17 series devices, use the Fusion APIs in the Enterprise Mobility Developer’s Kit (EMDK) to configure the radio in the mobile computer. Refer to the EMDK Help file for detailed information.

  • Page 52: Enabled 802.11D Network

    This staging network needs to have 802.11d enabled. This staging network could be as simple as an AP connected to a host computer and multiple MC17s. A separate non-MC17 Fusion based device (MC70, MC9090, MC3000, etc.) is needed to create the WCS Options Registry file.

  • Page 53: Connect To The Non-802.11D Network

    The MC17 should perform a cold boot so that the new configuration takes effect. Connect to the Non-802.11d Network Since the MC17 is now setup to not use 802.11d and is configured with the correct country code for the network, the normal RD procedure should be used from this point forward.

  • Page 54: Signal Strength Icon

    3 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide Signal Strength Icon Wireless Applications Menu Figure 3-1 Signal Strength Icon icon in the task tray indicates the mobile computer’s wireless signal strength as follows: Signal Strength Wireless Applications Icons, Signal Strength Descriptions...

  • Page 55: Turning Off The Radio

    Wireless Applications 3 - 5 Turning Off the Radio To turn off the WLAN radio tap the icon on the task tray and select Wireless Connection Status Disable Radio Wireless Connection Status Icon Wireless Connection Status Icon - Radio On Figure 3-2 A red X appears across the icon indicating that the radio is disabled (off).
  • Page 56 3 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 57: Chapter 4: Activesync

    CHAPTER 4 ACTIVESYNC ActiveSync To communicate with various host devices, install Microsoft ActiveSync (version 4.5 or higher) on the host computer. Use ActiveSync to synchronize information on the mobile computer with information on the host computer. Changes made on the mobile computer or host computer appear in both places after synchronization.

  • Page 58: Mobile Computer Setup

    4 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Mobile Computer Setup NOTE Microsoft recommends installing ActiveSync on the host computer before connecting the mobile computer. The mobile computer is set by default to communicate using a USB connection. Chapter 8, Cradle Installation provides the accessory setup and cable connection information for use with the mobile computer.

  • Page 59: Setting Up A Partnership

    ActiveSync 4 - 3 Connection Settings Window Figure 4-2 Select check box. Allow USB connections Select the check box. Show status icon in Taskbar Select to save any changes made. Setting up a Partnership To set up a partnership: If the window does not appear on the host computer, select >...
  • Page 60 4 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide Select Synchronization Setting Window Figure 4-4 Select the appropriate settings and click Next Setup Complete Window Figure 4-5 Click Finish The Microsoft ActiveSync window displays.
  • Page 61 ActiveSync 4 - 5 ActiveSync Connected Window Figure 4-6 During the first synchronization, information stored on the mobile computer is copied to the host computer. When the copy is complete and all data is synchronized, the mobile computer can be disconnected from the host computer.
  • Page 62 4 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 63: Chapter 5 Using The Windows Ce Desktop

    DESKTOP Introduction The MC17 and MC17A runs Windows CE 5.0 operating system and the operating system is only available for configuration when connected to a host computer via ActiveSync. Since these devices are non-touch and has a limited keypad, control is only available using remote control software.
  • Page 64 Do not remove the access cover while the mobile computer is on and do not operate the mobile computer with the access cover removed. Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the MC17. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
  • Page 65 Using the Windows CE Desktop 5 - 3 Insert Mobile Computer into Cradle Figure 5-3 Connect the mini USB B male connector of the USB cable to the mini USB female connector of the development cable. Connect the USB A connector of the USB cable to the host computer. Development Cable (P/N 25-101374-01R) Mini USB B Female Connector Mini USB B Male Connector...
  • Page 66 Some programs require installation and setup. On the host computer, click Start > Programs > ActiveSync Remote Display. The ActiveSync Remote Display window displays with the MC17 series desktop shown.

  • Page 67: Development Cable Removal

    Use the host computer mouse to control the WinCE desktop. Development Cable Removal CAUTION Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the MC17 series. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

  • Page 68: App Launcher Window

    5 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide Torx Screw Access Panel Access Cover Replacement Figure 5-9 Torque the screws to 3.3 ± 0.3 kgf/cm (2.86 ± 0.26 in-lbs.). App Launcher Window The App Launcher window allows the user to launch specific applications by using the keypad. Scroll up and down using the arrow keys and select Enter to select an item.

  • Page 69: Windows Ce 5.0 Desktop

    SPB (Symbol Pocket Launches the SPB sample application. Browser) Device Info Display information about the MC17series mobile computer. MC17-Scan Launches a sample scan application with presentation mode. Reset Performs a warm boot that resets the mobile computer. Exit Closes the Start Up window.

  • Page 70: Battery Unknown Icon

    5 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide Status Icons Hidden Taskbar Start Button Taskbar Figure 5-11 Open Programs and Status Icons Desktop Display Button Start Button Window Title Keyboard Input Panel Button Scroll Status Icons (MC17T/MC17U only) Taskbar Figure 5-12...

  • Page 71: Start Button

    From the Start menu, tap Programs to launch the Programs menu. Refer to the Application Guide for ® Motorola Enterprise Mobility Devices, p/n 72-68901-xx and the Microsoft Applications for Windows Mobile and WinCE 5.0 User Guide, p/n 72E-78456-xx for application information.

  • Page 72: Desktop Display Button

    5 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide Programs Menu Figure 5-14 Desktop Display Button Use the Desktop Display button to minimize all open programs and display the desktop. Entering Information Using the Keyboard Input Panel NOTE The Keyboard Input Panel is only available on the MC17T and MC17U.

  • Page 73: Advanced Tab

    Using the Windows CE Desktop 5 - 11 Taskbar and Start Menu- General Tab Figure 5-16 This window provides taskbar options: • Check the Always on Top checkbox to keep the taskbar on top of all other windows. • Check the AutoHide checkbox to make the taskbar disappear, touch the bottom of the display to make the taskbar return.

  • Page 74: Waking The Mc17 Series

    5 - 12 MC17/MC17A/MC17T/MC17U Product Reference Guide Carefully press and briefly hold a pointing instrument on the center of each target that appears on the screen. Repeat as the target moves around the screen, then tap the screen to continue.

  • Page 75: Chapter 6 Special Considerations

    • Russian. The MC17 series supports the installation of font libraries for use with application and web development. Simplified Chinese, Korean, and Japanese font libraries are available on the Support Central Web site, http://supportcentral.motorola.com. Other standard UTF-8 encoded fonts are available from third party font vendors.

  • Page 76: Asian Font Installation

    6 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Asian Font Installation The Asian fonts must be installed onto the mobile computer: Download the font package from Support Central. Copy the language font files into the Application folder on the mobile computer: •...

  • Page 77: Cradle-Backlight Feature

    Set the wireless profile to MAX Power Save mode. If CAM mode is selected, the device does not maximize power savings. Running time for the MC17 series is expected to be approximately 6 to 7 hours with the following profile:...

  • Page 78: Changing The Power Settings

    6 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide • 2 scans/minute • transmitting 32K bytes of data per scan • 75% display brightness • 50% On/Off backlight • Associate to an access point (AP) with “Good” signal strength and configure the wireless profile to MAX Power Save mode.

  • Page 79: Mc17U Non-Touch Support

    Special Considerations 6 - 5 MC17U Non-touch Support The MC17U is a touch screen device. The touch screen can be disabled by adding a registry setting. Using a registry editor, navigate to the following: [HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\TOUCH] Create the following key: "DriverName"=" " After creating the registry key, warm boot the MC17U.
  • Page 80 6 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 81: Chapter 7 Pocket Browser

    Microsoft ActiveX® components designed specifically for Motorola Solutions systems. Pocket Browser offers easy integration with bar code scanners, RFID readers and other peripherals such as printers and magnetic stripe readers (MSR) for complete transaction processing.
  • Page 82 7 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Battery Status Indicator Wireless Signal Strength Indicator Sample PocketBrowser Screen Figure 7-1 The sample PocketBrowser provides the following information: • Battery level status bars • WLAN signal strength status bars • Battery Details: •...

  • Page 83: Chapter 8 Cradle Installation

    The hardware devices are the MC17 mobile computers, charging cradles (one per MC17 mobile computer), power supplies, and cables. A dispenser typically refers to a piece of furniture which has mounted to it the Charging cradles, their power supplies, and cables.

  • Page 84: Mounting The Cradle

    8 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Alignment Holes Cover Removal Figure 8-2 Mounting the Cradle The Charge cradle contains mounting holes in the back housing so that it can be bolted to supporting furniture. In addition, it come with plugs and a variety of cable routing outlets. Cable outlets not used can be concealed with the plugs provided.
  • Page 85 Cradle Installation 8 - 3 127 mm ± 0.4 mm (5.0” ± 0.02”) Mounting holes (4) 271.8 mm ± 0.7 mm (10.70” ± 0.03”) 154 ± 0.2 mm (6.06” ± 0.01”) 86 ± 0.2 mm 20.5 mm (3.39 ± 0.01”) 10 mm (0.80”) (0.40”)

  • Page 86: Wiring

    8 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide Depth of cradle: 99 mm (3.9”) Overall Depth of Cradle Figure 8-4 Wiring NOTE During installation ensure all interconnect cables are fully enclosed within the power supply or cradle enclosure. Install power supply, including AC line cord and power cable, into Decorative Housing.

  • Page 87: Assembly

    Cradle Installation 8 - 5 Insert power cable through a cable outlet of cradle back housing. Plug connector into power connector on printed circuit board. If more than one cradle, connect the interconnect cable from the first cradle to the second cradle. Interconnect Cable 25-66431-01R Daisy-Chaining Cradles Figure 8-6...

  • Page 88: Cradle Location Bar Code

    8 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide Replace Cover Figure 8-8 NOTE Do not install the target cover until you are sure that you do not need to remove the front cover again. Insert bar code target cover. Push target cover into front cover until it snaps into place.

  • Page 89: System Cabling

    Cradle Installation 8 - 7 System Cabling There are some general limitations that must be taken into account when designing a dispenser and ordering hardware elements of a system: • No more than six Charging cradles can be powered off of one power supply and power cable 25-66420-01R.
  • Page 90 8 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide Maximum Number of Charge Cradles per Power Supply with “Y” Power Cable Figure 8-11...

  • Page 91: Mounting The Power Supply Housing

    Cradle Installation 8 - 9 Mounting the Power Supply Housing The power supply can be housed in a plastic housing, p/n PSS-3PS04-00R, to match the Charging cradles and hide bare power supplies and cables. This section provides the information required to mount the plastic housing.
  • Page 92 8 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide Screws Mounting bracket Power Supply Cable Bottom Housing Output Cable Power Supply Assembly Figure 8-13 Align top housing over bottom housing and secure using six screws. Screws Top Housing Top Housing Installation Figure 8-14...

  • Page 93: Chapter 9 Application Deployment

    Configuration Manager (TCM) and the associated TCM scripts. Device Configuration Package To install the DCP for MC17xxc50: Download the DCP from the Support Central web site, http://supportcentral.motorola.com: http://supportcentral.motorola.com, select Software Downloads. Select Mobile Computers and then select MC17. Select the Device Configuration Package (DCP).

  • Page 94: Platform Sdk

    Run the file and follow the screen prompts to install. Enterprise Mobility Developer Kits To install an EMDK: Download the EMDK from the Support Central web site, http://supportcentral.motorola.com: On http://supportcentral.motorola.com, select Developer Downloads and sign in. Select Mobile Computers and then select MC17.

  • Page 95: Deployment

    Application Deployment 9 - 3 Deployment With the appropriate accessory, software, and connection, the mobile computer can share information with the host device. This section provides information about installing software and files on the mobile computer. Download/install software using: • ActiveSync •...

  • Page 96: Ipl

    9 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide My Pocket PC Contents Figure 9-2 Use Explorer to locate the host computer directory that contains the file to download. Tap that directory in the left pane to display its contents in the right pane.

  • Page 97: Creating Hex Images

    Using standard windows drag and drop operations, files can be added and deleted from the script window. The DCP for MC17xxc50 includes scripts used by Motorola to build the standard factory installed Platform and Application partitions provided on the mobile computer. The standard Platform partition contains drivers while the Application partition contains demo applications and optional components.
  • Page 98 9 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide TCM Startup Window Figure 9-3 The following table lists the components of the TCM window. TCM Components Table 9-1 Icon Component Function Script Window Displays the files to be used in the creation of the partition(s).

  • Page 99: Defining Script Properties

    Application Deployment 9 - 7 TCM Components (Continued) Table 9-1 Icon Component Function Build button Build the current script into a set of hex files. Check button Check the script for errors (files not found). Send button Download the hex image to the vehicle computer. Tile button Arrange the sub-windows in a tiled orientation.

  • Page 100: Creating The Script For The Hex Image

    9 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide Click the Options tab. The Script Properties window Options tab appears. Script Properties Window - Options Tab Figure 9-5 Set the paths for the Script File, Flash File and Hex File Build. Click OK.

  • Page 101: Saving The Script

    Application Deployment 9 - 9 Script window. The File Explorer window supports standard windows; multiple files may be selected by clicking while holding the SHIFT or CTRL keys. Saving the Script Modifications to a script file can be saved using the Save or the Save As function. Saving changes to an existing script writes over the original script.

  • Page 102: Sending The Hex Image Using Ipl

    9 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide Sending the Hex Image Using IPL Once the hex file is built, it can be downloaded to the mobile computer using IPL. NOTE The mobile computer must be inserted in the cradle with appropriate power supply connected to a power source, for the mobile computer to reset into IPL.
  • Page 103 Application Deployment 9 - 11 IPL Menu Partitions Table 9-2 Partition Name Description Platform Contains the files in the Platform folder. Application Contains the files in the Application folder. Windows CE Contains the operating system for the mobile computer. Monitor Contains the Monitor and IPL programs.
  • Page 104 9 - 12 MC17/MC17A/MC17T/MC17U Product Reference Guide Use the up and down scroll buttons to select USB and press Enter. If this is the first time using USB transport, you might need to install the Symbol USB driver. Follow the screen prompts.
  • Page 105 Application Deployment 9 - 13 Download: “Partition Name” via USB USB Standard Press Enter to continue Parameters Screen Figure 9-10 Partition Name is the name of the partition selected in the Initial Program Loader menu. Press Enter to return to the Download File? menu. Use the up and down scroll buttons to select Download.

  • Page 106: Tcm Error Messages

    9 - 14 MC17/MC17A/MC17T/MC17U Product Reference Guide Load Terminal Window - Serial and Ethernet Tabs Figure 9-12 Select the Image Files To Load. In the Comm Port drop-down list, select USB: Symbol Device. Click Download to begin the operation. During download, the Downloading screen on mobile computer displays the Device Status and a progress bar.
  • Page 107 Application Deployment 9 - 15 TCM Error Messages (Continued) Table 9-3 Error Description/Solution Disk Full TCM failed to create Hex image file at the selected path. Check available disk space. Target Disk Full Build process failed because TCM failed to add file to the image of a disk volume. Remove some files or increase the disk size.

  • Page 108: Ipl Error Detection

    9 - 16 MC17/MC17A/MC17T/MC17U Product Reference Guide IPL Error Detection While receiving data, IPL performs many checks on the data to ensure that the data is received correctly. If an error is detected, IPL immediately aborts the download, and reports the error on an error screen.
  • Page 109 Application Deployment 9 - 17 IPL Errors (Continued) Table 9-4 Error Error Text Probable Cause Number Transmission checksum An error occurred during transmission from the source device error (either radio card or Serial port) and the checksum check failed. Check source device connectivity and retry. Readback checksum A checksum, generated from reading back data that was written to error...

  • Page 110: Creating A Splash Screen

    9 - 18 MC17/MC17A/MC17T/MC17U Product Reference Guide IPL Errors (Continued) Table 9-4 Error Error Text Probable Cause Number Fail: Buffer Overrun The serial port device could not keep up with incoming data. Retry the serial download with a lower baud rate.

  • Page 111: Os Update

    Configuration Package (DCP) on the Support Central web site at: http://supportcentral.motorola.com. To load a new operating system using OS Update: Download the latest DCP for the MC17 or MC17A from the Support Central web site. See for Device Configuration Package on page 9-1 detailed instructions.
  • Page 112 9 - 20 MC17/MC17A/MC17T/MC17U Product Reference Guide Memory Tab Figure 9-15 Select OK to close the System Properties window. Close the Control Panel window. On the host computer, open a Windows Explorer window and navigate to the C:\Program Files\Symbol Device Configuration Packages\MC17xxc50Ben\V1.x folder.

  • Page 113: Mc17T/Mc17U

    Double-click the 17xxc50BenColor_TEMP.lnk filename to launch the OSUpdate utility. Once the update is competed the mobile computer automatically cold boots. Remove the MC17 series mobile computer from the cradle and re-insert after approximately one minute. MC17T/MC17U When operating system images are updated, new update images will be available as part of the Device Configuration Package (DCP) on the Support Central web site at: http://supportcentral.motorola.com.
  • Page 114 Storage Card Directory Figure 9-20 Double-tap the 17xxc50BenColor_SD.lnk filename to launch the OSUpdate utility. Once the update is competed the mobile computer automatically cold boots. Remove the MC17 series mobile computer from the cradle and re-insert after approximately one minute.

  • Page 115: Flash Storage

    Application Deployment 9 - 23 Flash Storage In addition to the RAM-based storage standard on Windows CE mobile computers, the mobile computer is also equipped with a non-volatile Flash-based storage area which can store data (partitions) that can not be corrupted by a cold boot.

  • Page 116: Copyfiles

    Windows CE: The complete Windows CE operating system is stored on Flash devices. If necessary, the entire OS image may be downloaded to the mobile computer using files provided by Motorola. The current OS partition on the mobile computer is included as part of the TCM installation package. Any upgrades must be obtained from Motorola.

  • Page 117: Downloading Partitions To The Mobile Computer

    Application Deployment 9 - 25 • IPL: This program interfaces with the host computer and allows downloading via cradle or serial cable any or all of the partitions listed above, as well as updated versions of IPL. Use caution downloading updated IPL versions;...
  • Page 118 9 - 26 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 119: Chapter 10Maintenance And Troubleshooting

    Particular care should be taken where the device is charged in a non-commercial environment. • Do not use incompatible batteries and chargers. If you have any questions about the compatibility of a battery or a charger, contact Motorola Solutions Global Customer Support. See Service Information on page xvi for contact information.

  • Page 120: Battery Management

    Do not place battery into a microwave oven or dryer. • Do not dispose of batteries in fire. • If you suspect damage to your equipment or battery, call Motorola Solutions Global Customer Support to arrange for inspection. See Service Information on page xvi for contact information.

  • Page 121: Long Term Storage

    Maintenance and Troubleshooting 10 - 3 Press Entry key. Erase Battery History? Cancel Confirm Erase Previous Erase Battery History Screen Figure 10-2 Select Confirm Erase Press Enter key. History Successfully Erased Press Enter to continue History Successfully Erased Screen Figure 10-3 Press Enter key.

  • Page 122: Cleaning

    CAUTION Always wear eye protection. Read warning label on compressed air and alcohol product before using. If you have to use any other solution for medical reasons please contact Motorola for more information. Avoid exposing this product to contact with hot oil or other flammable liquids. If such...

  • Page 123: Cleaning Cradle Connectors

    Maintenance and Troubleshooting 10 - 5 Use a dry cotton tipped applicator and repeat steps 4 through 6. Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the surface. CAUTION: Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.

  • Page 124: Troubleshooting

    10 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide Troubleshooting Mobile Computer Troubleshooting the Mobile Computer Table 10-1 Problem Cause Solution Mobile computer does Lithium-ion battery Charge or replace the lithium-ion battery in the mobile not turn on. not charged. computer. Lithium-ion battery Ensure battery is installed properly.
  • Page 125 Maintenance and Troubleshooting 10 - 7 Troubleshooting the Mobile Computer (Continued) Table 10-1 Problem Cause Solution Mobile computer turns Mobile computer is The mobile computer turns off after a period of inactivity. If itself off. inactive. the mobile computer is running on battery power, this period can be set to 30 sec., 1, 2, 3, 4, 5 or 6 minutes.
  • Page 126 10 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide Troubleshooting the Mobile Computer (Continued) Table 10-1 Problem Cause Solution The mobile computer Scanning application Verify that the mobile computer is loaded with a scanning does not accept scan is not loaded. application. See the System Administrator.

  • Page 127: Charging Cradle

    Maintenance and Troubleshooting 10 - 9 Charging Cradle Troubleshooting the Charging Cradle Table 10-2 Symptom Possible Cause Solution The red LED Cradle is not receiving Ensure the power cable is connected securely to both the cradle does not light power. and to AC power.
  • Page 128 10 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 129: Appendix A: Technical Specifications

    270 g (9.52 oz) with battery Keyboard 6-key keypad Display MC17/MC17A: Color 2.8 inch 320 x 240 QVGA non-touch screen MC17T/MC17U: Color 2.8 inch 320 x 240 QVGA touch screen Main Battery Removable, rechargeable 3.7 VDC Lithium Ion battery. Standard capacity: 2400 mAh...
  • Page 130 A - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Technical Specifications (Continued) Table A-1 Item Description User Environment Operating Temperature 0 °C to 40 °C (32 °F to 104 °F) Storage Temperature -20 °C to 60 °C (-4 °F to 140 °F) Battery Charging Temperature 0 °C to +40 °C (32 °F to 104 °F) ambient temperature range.

  • Page 131: Charging Cradle

    Technical Specifications A - 3 Technical Specifications (Continued) Table A-1 Item Description Peripherals and Accessories Cradles Charging cradle. Printers Supports various printers from Zebra, Monarch, O’Neil and Epson. Regulatory Electrical Safety Certified to UL/cUL 60950-1, EN/IEC 60950-1 North America: FCC Part 15 Canada: ICES 003 Class B EU: EN55022 Class B, EN 301 489-1, EN 301 489-17, EN 60601-1-2 Australia: AS/NZS CISPRA 22...
  • Page 132 A - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide Mobile Computer Interface Connector Pin-Outs Pin 1 Power Connector Pin-Outs Figure A-1 Power Connector Pin-Outs Table A-3 Signal Name Function BATT+ Input power. Controls the cradle LEDs. LOCK Controls the cradle locking mechanism.
  • Page 133 Technical Specifications A - 5 Pin 1 Pin 3 Pin 5 Pin 7 Pin 2 Pin 4 Pin 6 Pin 8 ActiveSync Connector Pin-Outs Figure A-2 ActiveSync Connector Pin-Outs Table A-4 PIN Number Signal Name Function USB_5V +5 VDC USB_P USB Data + USB_N USB Data -...

  • Page 134: Cable Specifications

    A - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide Cable Specifications Power Supply Cable, Y-type Wire Run List & Specifications Table A-5 Connector 1 Connector 2 Connector 3 Molex 39-01-2060 Molex 39-01-2025 Molex 39-01-2025 Wire Color housing; 4x, housing; 2x, housing; 2x,...

  • Page 135: Appendix Bairbeam Smart Client

    APPENDIX B AIRBEAM SMART CLIENT Introduction The AirBEAM Smart product allows specially designed software packages to be transferred between a host server and a mobile computer. Before transfer, AirBEAM Smart checks and compares package version, so that only updated packages are loaded. AirBEAM Smart resides on the mobile computer and allows it to request, download and install software, as well as to upload files and status data.

  • Page 136: Airbeam License

    B - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide For detailed instructions on how to define, generate and install AirBEAM packages to the server, refer to the AirBEAM Package Builder Product Reference Guide, p/n 72-55769-xx. AirBEAM Smart Client The AirBEAM Smart Client is installed on the mobile computer. It is configured with the server access information, the names of the packages to be downloaded and other controlling parameters.

  • Page 137: Packages(2) Tab

    AirBEAM Smart Client B - 3 Package (1) Tab Figure B-2 Package (1) Tab Descriptions Table B-1 Field Description Package 1 Package name of the first of eight packages. This is an optional field. Package 2 Package name of the second of eight packages. This is an optional field. Package 3 Package name of the third of eight packages.

  • Page 138: Server Tab

    B - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide NOTE No inadvertent trailing spaces should be entered on the Packages(2) tab. Information entered in these fields are case and space sensitive. Server Tab Use this tab to specify the configurations of the server to which the client connects during the package synchronization process.

  • Page 139: Misc(2) Tab

    AirBEAM Smart Client B - 5 Misc (1) Tab Descriptions Table B-4 Field Description Auto-load This drop-down list is used to specify how the AirBEAM Smart Client is to be invoked automatically when the client device is rebooted. The selections are: Disable: the AirBEAM Smart Client is not invoked automatically during the boot sequence.

  • Page 140: Misc(3) Tab

    B - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide Misc (2) Tab Figure B-6 Misc (2) Tab Descriptions Table B-5 Field Description Auto-retry This field is used to specify whether the AirBEAM Smart Client automatically retries if there is a failure during the synchronization process.

  • Page 141: Misc(4) Tab

    AirBEAM Smart Client B - 7 Misc (3) Tab Descriptions Table B-6 Field Description Use DHCP This check box control specifies whether the AirBEAM Smart Client uses the DHCP server response option 66 to specify the IP address of the FTP/TFTP server. If enabled, special RF network registry settings are required to force the DHCP server to return the “TFTP server name”...

  • Page 142: Synchronizing With The Server

    B - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide Misc (4) Tab Descriptions Table B-7 Field Description Sched Mode Specifies whether (and how) the scheduled mode is enabled. If enabled, schedule mode causes the AirBEAM synchronization process to occur periodically. The selections are: Disable - The schedule mode is disabled.

  • Page 143: Manual Synchronization

    AirBEAM Smart Client B - 9 Manual Synchronization Configure the AirBEAM Smart Client. See Configuring the AirBEAM Smart Client on page B-2. From the main AirBEAM CE window, press and select Synchronize Once connected, the AirBEAM Synchronize window appears. AirBEAM Synchronize Window Figure B-9 •...
  • Page 144 B - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide...

  • Page 145: Appendix C: App Launcher Configuration Configuration

    APPENDIX C APP LAUNCHER CONFIGURATION Configuration The menu on the App Launcher window can be modified to display and launch any application on the mobile computer. Default App Launcher Window Figure C-1 To customize the menu: App Launcher ActiveSync the mobile computer with a host computer. Copy the file from the /Application folder on the mobile computer to a local directory on the launcher.reg...
  • Page 146 C - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide "Description"="SPB" "Name"="\\program files\\SPB2_CE.exe" "Command"="" [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog3] "Description"="Device Info" "Name"="\\Windows\\DeviceInfoApp.exe" "Command"="" [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog4] "Description"="MC17-Scan" "Name"="\\Application\\MC17-Scan.EXE" "Command"="" [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog5] "Description"="Reset" "Name"="\\Windows\\WarmBoot.EXE" "Command"="" To add a sixth item to the list, enter the following after the warm boot entry: [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog6] "Description"="Control Panel"...

  • Page 147: Glossary

    GLOSSARY Numeric 802.11. A group of wireless specifications developed by the Institute of Electrical and Electronics Engineers (IEEE). It specifies an over-the-air interface between a wireless client and a base station or between two wireless clients. 802.11b. Operates in the 2.4 GHz Industrial, Scientific and Measurement (ISM) band (2.4 to 2.4835 GHz) and provides signaling rates of up to 11Mbit/sec.
  • Page 148 Glossary - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide Bar Code. A pattern of variable-width bars and spaces which represents numeric or alphanumeric data in machine-readable form. The general format of a bar code symbol consists of a leading margin, start character, data or message character, check character (if any), stop character, and trailing margin.
  • Page 149 Glossary - 3 Cradle. A cradle is used for charging the mobile computer battery and for communicating with a host computer, and provides a storage place for the mobile computer when not in use. DCP. See Device Configuration Package. Decode. To recognize a bar code symbology (e.g., UPC/EAN) and then analyze the content of the specific bar code scanned.
  • Page 150 Glossary - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide Flash Memory. Flash memory is nonvolatile, semi-permanent storage that can be electronically erased in the circuit and reprogrammed. File Transfer Protocol (FTP). A TCP/IP application protocol governing file transfer via network or telephone lines. See TCP/IP.
  • Page 151 They require external light to reflect their information to the user. Mobile Computer. In this text, mobile computer refers to the MC17 mobile computer. It can be set up to run as a stand-alone device, or it can be set up to communicate with a network, using wireless radio technology.
  • Page 152 Glossary - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide ODI. See Open Data-Link Interface. Open Data-Link Interface (ODI). Novell’s driver specification for an interface between network hardware and higher-level protocols. It supports multiple protocols on a single NIC (Network Interface Controller). It is capable of understanding and translating any network information or request sent by any other ODI-compatible protocol into something a NetWare client can understand and process.
  • Page 153 Glossary - 7 1. Light source (laser or photoelectric cell) - illuminates a bar code. 2. Photodetector - registers the difference in reflected light (more light reflected from spaces). 3. Signal conditioning circuit - transforms optical detector output into a digitized bar pattern. Scanning Mode.
  • Page 154 Glossary - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide TFTP. (Trivial File Transfer Protocol) A version of the TCP/IP FTP (File Transfer Protocol) protocol that has no directory or password capability. It is the protocol used for upgrading firmware, downloading software and remote booting of diskless devices.
  • Page 155 INDEX Numerics status ........5-7 battery charge status ......5-7 802.11b/g .
  • Page 156 Index - 2 MC65 User Guide scan angle ......1-13 scan range ......1-13 getting started .
  • Page 157 Index - 3 downloading ......9-25 status icons FFS ........9-23 Windows CE 5.0 .
  • Page 158 Index - 4 MC65 User Guide...
  • Page 160 Motorola Solutions, Inc. One Motorola Plaza Holtsville, New York 11742, USA 1-800-927-9626 http://www.motorolasolutions.com © 2013 Motorola Solutions, Inc. 72E-100467-05 Revision A - January 2013...

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