Tech Support; Troubleshooting - Ametek BROOKFIELD HPQA Series Operation Instructions Manual

TECH SUPPORT

Information about the device such as model number, firmware build, and serial number can be found on the main Settings
screen. Please access the support information through the Main Menu, using the Settings button.

TROUBLESHOOTING

1. Stall Behavior
• If the HPQA stalls (motor trying to turn but no physical motion) the following steps should
be taken
• Press the stop button on the LCD to disable the motor
• Clear the obstruction that is causing the movement to be interrupted
• Re-home the instrument by hitting the home button on the LCD
2. Bent Spindle
• If a spindle becomes bent this indicates that the spindle is striking the bottom of the
sample container during a test. To prevent this issue the following should be observed
• When setting the lower position of the test ensure that the stop completely
depresses the limit switch (silver button on sled) prior to contacting the bottom of the
sample container
• Ensure the screw on the stop is tight
3. Tip Warning
• If an Error 105 occurs on the screen the instrument has tilted past 7.5 degrees off of
vertical. To resolve this issue perform the following
• Turn off HPQA from power switch on back
• Clear obstruction that caused the tip condition. Check cabling and the spindle for
contact with the bottom of the sample container
• Once obstructions are clear power HPQA on
• Re-home the unit
M-HPQA-001 H E L I PAT H Q U I C K A C T I O N L A B O R AT O R Y S TA N D - O P E R AT I O N A L M A N U A L 30