evertz 8084 Instruction Manual page 117

6 TROUBLESHOOTING ................................................................................................................ 6-1
6.1 ANSWERS TO FREQUENTLY ASKED QUESTIONS................................................................ 6-1
6.1.1 Which serial port should I connect to? ............................................................................. 6-1
6.1.2 There is no SDI video being output from the unit............................................................. 6-1
6.1.3 There is valid input video but the front panel shows "VIDEO MISSING". ........................ 6-1
6.1.4 What baud rate and port settings should I use?............................................................... 6-2
6.1.5 I see "BUFFER OVERFLOW" or "PARITY BAD" messages on the front panel............... 6-2
6.1.6 How do I check the logic levels and pinouts of the serial ports?...................................... 6-2
6.1.7 Why does my Port A logic level appear as "???" ............................................................. 6-2
6.1.8 How do I check the status of my power supplies? ........................................................... 6-2
6.1.9 Captions are not being encoded at all.............................................................................. 6-3
6.1.10 Captions are not being encoded correctly........................................................................ 6-3
6.1.11 My 8084AD sometimes drops or repeats caption characters. ......................................... 6-4
6.1.12 The Caption Shift Up GPI is not working properly............................................................ 6-4
6.1.13 Why has the Keyer Disable GPI stopped working? ......................................................... 6-4
6.1.14 Why doesn't my caption encoder have this button/LED/menu item?............................... 6-5
6.1.15 How can I block upstream captions? ............................................................................... 6-5
6.1.16 How can I pass upstream captions? ................................................................................ 6-5
6.1.17 How can I encode XDS / V-Chip "Content Advisory" or "Program Rating" packets? ....... 6-6
6.1.18 When the caption decoder is set to XDS, the text sometimes disappears momentarily. . 6-8
6.1.19 Captioning waveform is at the wrong voltage level when converted to analog video. ..... 6-8
6.1.20 When should I use "Reset to Factory Defaults"? ............................................................. 6-8
6.1.21 I cannot get the VBI Bridge or Port Passthrough feature to work correctly...................... 6-8
6.1.22 My Modem Connection Hangs-Up Unexpectedly ............................................................ 6-9
6.2 BEFORE YOU CALL EVERTZ TECHNICAL SUPPORT......................................................... 6-10
6.3 CREATING A CAPTURE FILE ................................................................................................. 6-10
Models 8084/8084AD/8085 Closed Caption Encoder Manual
CHAPTER 6: TROUBLESHOOTING
Revision 1.6.6