Lenovo System x3100 M4 Installation And Service Manual page 454

5. Check IBM support site for an applicable service bulletin or firmware update that applies to this
memory error.
6. (Trained service technician only) If problem stays with the original DIMM connector, re-inspect DIMM
connector for foreign material and remove, if found. If connector is damaged, replace system board.
7. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for
damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace system
board. If there are multiple Processor's, swap Processor's to move affected Procesor to another
Processor socket and retry. If problem follows the affected Processor (or there is only one Processor),
replace the affected Processor.
8. (Trained Service technician only) Replace the system board.
• S.68005: [S.68005] An error has been detected by the the IIO core logic on Bus %. The Global Fatal
Error Status register contains %. The Global Non-Fatal Error Status register contains %. Please
check error logs for the presence of additional downstream device error data.
[S.68005] An error has been detected by the the IIO core logic on Bus %. The Global Fatal Error Status
register contains %. The Global Non-Fatal Error Status register contains %. Please check error logs for
the presence of additional downstream device error data.
Severity: Error
User Response:
Complete the following steps:
1. Check log for a separate error for an associated PCIe device and service that error.
2. Check IBM support site for an applicable service bulletin or firmware update for the system or
adapter that applies to this error.
3. (Trained Service technician only) Replace the system board.
• W.11004: [W.11004] A processor within the system has failed the BIST.
[W.11004] A processor within the system has failed the BIST.
Severity: Error
User Response:
Complete the following steps:
1. If the Processor or firmware was just updated, check IBM support site for an applicable service
bulletin or firmware update that applies to this Processor error.
2. (Trained service technician only) If there are multiple Processor's, swap Processor's to move affected
Processor to another Processor socket and retry. If problem follows the affected Processor, or this is
a single Processor system, replace the Processor. Inspect Processor socket on each Processor
removal and replace system board first if damaged or mis-aligned pins are found.
3. (Trained Service technician only) Replace the system board.
• W.3818000: [W.3818000] TPM communication failure
[W.3818000] TPM communication failure
Severity: Warning
User Response:
Complete the following steps:
1. (Trained service technician only)Replace the system board
• W.3818005: [W.3818005] The CRTM flash driver could not successfully flash the staging area. The
update was aborted
System x3100 M4 Installation and Service Guide
440