Serverguide Problems - Lenovo System x3100 M4 Installation And Service Manual

ServerGuide problems

Table 27. ServerGuide problems and actions
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)", that step must be performed only by a trained
technician.
• Go to the IBM support website at
tips, and new device drivers or to submit a request for information.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The ServeRAID Manager
program cannot view all
installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot
be installed; the option is not
available.
System x3100 M4 Installation and Service Guide
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http://www.lenovo.com/support
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive is first in the startup sequence.
3. If more than one DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS hard disk drive cables are securely connected.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
For a list of supported operating-system versions, go to
entry/portal/ docdisplay?lndocid=SERV-GUIDE
version, and scroll down to the list of supported Microsoft Windows operating
systems.
Make sure that the server supports the operating system. If it does, either no logical
drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not
present. Run the ServerGuide program and make sure that setup is complete.
to check for technical information, hints,
http://www.ibm.com/support/
, click the link for your ServerGuide