Primera Pictura 310s User Manual page 81

The print media
feeds and acts like
it is printing, but
nothing is
printed.
The print media
wonÕt feed and
the On-Line LED
starts blinking.
My image gets cut
off at the bottom
(or on the right-
hand side in
Landscape mode).
76
Symptoms: Printer sounds like everything is fine, but no
image.
You may have loaded the ribbon upside down.
Open the printerÕs top cover and check that the
ribbon is loaded properly according to Section 4.
Give the printhead a thorough cleaning (see
Section 10-B for printhead cleaning instructions).
Be careful not to damage the printhead.
The ribbon may have been loaded backwards.
This causes no harm. Just turn it around so that
the supply end is towards the back of the printer
and the take-up is towards the front.
Symptoms: Printer starts to make noise like everything
is fine, but no print media feeds.
Be sure the media is properly inserted into the
Media Supply Tray and that you have not over-
loaded the tray. Load no more than about 50
sheets of print media at a time.
YouÕre trying to feed media thatÕs too thick or
too heavy. Always use factory-approved print
media designed for use with the Color Sign
Printer.
Before inserting, separate the print media to
assure it is not sticking together
The In-Feed Rollers are extremely dirty. Refer to
Section 10-H for cleaning instructions.
Remember, there is an unprintable area at the
bottom of all media. Refer to Section 4-I for the
maximum printable area of each print media
size, or reduce the image size from within the
software program youÕre using.
Check that the correct Paper Size option is
selected in the printer driver. Improper paper
size settings will always send your image to the
wrong area of the page (see Section 4-I for
important print media information).