Primera Signature User Manual
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Primera Signature User Manual

Cassette printer
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See also: Service Manual , Operator's Manual
042814-511381
© 2014 All rights reserved
For the most recent version of this manual please visit
http://www.primeralabel.com/cassetteprintersupport.html

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  • Page 1 042814-511381 © 2014 All rights reserved For the most recent version of this manual please visit http://www.primeralabel.com/cassetteprintersupport.html...
  • Page 2 Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Table of Contents Section 1: Getting Started ................1 A. Choosing a Good Location ..............1 B. Unpacking and Inspection ..............2 C. Identifying the Parts ................3 D. Cassette Specifications ............... 5 E. Connect Power ..................7 Load a Ribbon ..................8 G.
  • Page 4 Interactive Feature in this PDF Document There are interactive features that will allow you to jump to different locations within the document. Each listing in the Table of Contents is interactive. Place the cursor on either the words or the page number. A small hand with a pointing finger icon appears.

  • Page 5: Section 1: Getting Started

    2D bar codes on every cassette you process. To begin using your Signature, please read this manual carefully. This Operator's Manual is a guide to the Signature Cassette Printer only. There are other accessories and software that work with the Signature Printers. Those items are purchased separately and include their own user's manual.

  • Page 6: Unpacking And Inspection

    While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items should be included: • Signature Cassette Printer • Power cord • Power converter •...

  • Page 7: Identifying The Parts

    C. INDENTIFYING THE PARTS The following illustrations show the various parts of the printer. These parts will be referred to throughout this manual so return here if you ever encounter a term that is unfamiliar to you. Power Button Cassette Button Safety Door Cover Release Lever...
  • Page 8 Rear View Interface Port Power 4 Getting Started...

  • Page 9: Cassette Specifications

    D. CASSETTE SPECIFICATIONS The Signature Cassette Printer can print on cassettes with printable face angles between 35 and 45 degrees and cassettes that meet the size specifications shown below. The Signature Cassette Printer uses thermal transfer print technology. This print technology requires stricter standards on the surface finish and cleanliness of the cassette’s printable area compared...
  • Page 10 2. Printable Surface Quality The printable area of the tissue cassette must have a relatively flat and smooth surface. • Roughness. The recommended surface roughness is approximately 30 microinches. Slightly rougher print surfaces will also work, but there may be incomplete transfer of ink to low spots within the surface texture. • Flatness. The printable surface must be as flat as possible; the recommended flatness of the entire printable area should be within .001”.

  • Page 11: Connect Power

    4. Raised Printable Surface Area The printable area can be a pad that is slightly raised from the rest of the printable face or it can be a perfectly flat face; however, the printable area cannot be recessed within the printable face.

  • Page 12: Load A Ribbon

    F. LOAD A RIBBON You must use Primera ribbons to print with the Printer. Remove a ribbon from its packaging. Detach the take up ribbon from the supply ribbon by gently pulling them apart. 2. Open the top cover by pulling the release button on the right side of the printer.
  • Page 13 Remove the ribbon from its shrink wrapped packaging. Hold the take up (back) ribbon core with your left hand. Hold the supply (front) ribbon with your right hand. Install the take up ribbon by depressing the spring loaded hub inside the printer. Snap the take up ribbon core into place.

  • Page 14: Load A Cassette

    Rotate the hubs until the tabs on the right side hubs match the notches on the ribbon. Manually turn the take up core until the ribbon is taut. G. LOAD A CASSETTE Turn on the printer. The printer is ready to receive a cassette when the safety door is open.
  • Page 15 Locate a new cassette. Grasp the cassette by one of the sidewalls and place it on the carriage. Depending on the mode that is set in the PTLab software, the printer will print on the cassette as soon as it detects its presence or wait for the user to press the Cassette...

  • Page 16: Install The Printer Driver

    H. INSTALL THE PRINTER DRIVER If you have purchased the Primera Touch Screen you will not need to install the printer driver. It will be preinstalled on the Touch Screen. If you have your own computer that you will be connecting to Printer please follow these instructions.
  • Page 17 Finally plug in the USB cable to complete the installation. When the printer driver has been installed successfully you will see a "Cassette Printer" icon in your Devices and Printers. Getting Started 13...

  • Page 18: Section 2: Printing Cassettes

    If you have purchased the Primera PTLAB software or the Primera Touch Screen Computer with the PTLAB software you can use it to print to the Signature Cassette Printer. The PTLab software has its own manual. Please refer to it for detailed capabilities.

  • Page 19: Printer Driver Settings

    B. PRINTER DRIVER SETTINGS Click the Start button, Printers(Vista), Devices and Printers (Windows 7/8). Right-click on the Cassette Printer Icon and select Printing Preferences from the drop-down menu. Paper Size: Four different document sizes are available depending on the type of cassette you have. • Size 1 for standard 45° angle cassette - .236" x 1.01" (default) • Size 2 for rounded edge 45° angle cassettes - .236" x .880"...
  • Page 20 Printer Information… Click here to display, printer driver ver- sions, firmware versions, total prints, current status, remaining cassettes, remaining prints and offset values. Printing Cassettes...

  • Page 21: Section 3: Maintenance And Troubleshooting

    Section 3: Maintenance and Troubleshooting A. INDICATOR LIGHTS AND ERROR CODES Power Light On Ready for Printing. Cassette Light Off Power Light and Print in queue, waiting for Cassette Light Alternating Cassette to be loaded. Power Light On Print in queue, Cassette loaded, Cassette Light Blinking press Cassette button to start printing.

  • Page 22: Cleaning The Print Head

    Ribbon PWM 40 0 Head Load 20 0 Input Empty 10 0 Input Jam 08 0 Ribbon Advance Error 04 0 Ribbon Invalid 02 0 Lifter Not Functioning 01 0 Ribbon Out 00 01 Ribbon Break 00 02 Ribbon Connection Error 00 20 Ribbon Jam Error 00 40...

  • Page 23: Replacing The Print Head

    Locate the Print head mounted to the underside of the cover. Burn Line Important Note: To prevent damage to print head, do not touch the burn line with a finger ring containing diamond or metal. Clean the print head using the print head pen. Swipe the tip across the burn line 1 or 2 times.
  • Page 24 Push back, then down and then flip it 180 degrees to reveal the cable connector. Watch the pin on the side of the print head mechanism to guide the print head out of the metal housing. Disconnect the cable from the connector. Pull on the cables to remove the connector.

  • Page 25: Troubleshooting Print Quality

    Connect the new print head. Rotate the printhead 180 degrees and push it back into the metal housing. IMPORTANT! Find the Resistance value printed on the printhead. Example: R= 3180 Resistance Value Printed Here Before printing, enter this value in the advanced settings area of the PTLab software.
  • Page 26 Horizontal Line. A horizontal line through the entire print is cause by dust or debris on the print head burn line or blown pixel on the print head. See Section 3B for cleaning instructions and 3C for print head replacement instructions. Vertical Line. A vertical line through print is cause by a small bump on the cassette.

  • Page 27: Repairing/Preventing Ribbon Breaks

    Unsupported Middle Print Area. The printable area must be supported by the structure of the cassette in such a way that the printable area does not deflect under pressure. Unsupported Top Print Area. The printable area must be supported by the structure of the cassette in such a way that the printable area does not deflect under pressure.
  • Page 28 Feed the supply side of the ribbon under the take up roll. Tape the supply ribbon to the take-up roll. Manually turn the take-up roll several complete rotatations to prevent the tape from coming loose. Close the Cover. Maintenance and Troubleshooting...

  • Page 29: Retrieving A Fallen Cassette

    F. RETRIEVING A FALLEN CASSETTE If a cassette is dropped inside the printer, use the Power and Cassette buttons to move the carriage forward and back to a point where it can be removed. Follow this procedure: Open the top cover. Press the Cassette button to move the carriage back to access the cassette.

  • Page 30: Technical Support

    H. TECHNICAL SUPPORT If you have difficulties operating your Printer, contact the technical support number using one of the methods listed below. Source Location Primera Knowledge Base http://www.primerahealthcare.com/ knowledgebase.html Email Support http://www.primerahealthcare.com/ contact_tech_support.html Phone Support 763-475-6979 (Mon - Fri 8 a.m. - 5 p.m CST)

  • Page 31: Section 4: Technical Specifications

    Section 4. Technical Specifications Printing technology: Thermal transfer Print speed: Up to 10 cassettes/minute (monochrome) Print resolution: 300 dpi Ink type: Resin thermal transfer Ribbon types: Black - 4600 prints Cassette types: Prints on standard smooth-faced cassettes with 35° or 45°angles with either lid on or lid off, no adjustments needed Output tray capacity: 1 cassette Construction: Steel frame with powder-coated steel covers...
  • Page 32 Printed in the United States of America P/N 511381...

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