Support; Support Package - HMS Networks Anybus Communicator User Manual

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Anybus Communicator - EtherNet/IP to EtherCAT MDevice

11.4. Support

11.4.1. Support Package

Figure 60. Support page example
Before you create a ticket for technical support, generate a support package.
The support package contains information about what has occurred and will help the Anybus technical support
team resolve the support case as quickly and efficiently as possible.
Support Package Content
The information in the support package is available to open and read, the files are not locked or encrypted.
Generate Support Package
On the Support page, click Generate.
A zip file with the support files is downloaded to your PC.
Create a Support Ticket
1. On the Anybus Technical Support page, navigate to the Support Center page and click HMS Support Portal.
2. In the HMS Support Portal, create a support ticket and upload the support package.
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Support
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