Solving Printer Problems - Compaq AP200 - Professional - 128 MB RAM Reference Manual

6-12 Troubleshooting

Solving Printer Problems

If you encounter printer problems, refer to the documentation that came with
your printer and to the common causes and solutions listed in the following
table:
Printer will not print
Printer will not turn on
Prints garbled information
Printer is offline
Solving Printer Problems
Problem
Printer is not turned on and
online.
The correct printer drivers for
your application are not
installed.
If you are on a network, you
may not have made the
connection to the printer.
The cables may not be
connected properly.
The correct printer drivers for
your application are not
installed.
The cables may not be
connected properly.
The printer may be out of
paper.
Table 6-5
Cause
Turn the printer on and make
sure it is online.
Install the correct printer
drivers for your application.
Make the proper network
connections to the printer.
Reconnect all cables and check
the power cord and grounded
AC outlet.
Install the correct printer driver
for your application.
Reconnect all cables.
Check the paper tray and refill
it if it is empty. Select online.
Solution