Page 1: Professional Workstation Ap400
Professional Workstation AP400 Reference Guide Third Edition (February 1999) Part Number 317787-003 Compaq Computer Corporation...
Page 2 Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
Page 3: Table Of Contents
Contents About This Guide Text Conventions ... ix Symbols in Text ... x Product Safety Information ... x Symbols on Equipment ... x Laser Precautions ... xi Getting Help... xii Compaq Website ... xii Telephone Numbers ... xii Chapter 1 Product Features Standard Features ...1-2 SmartStart for Workstations...1-6...
Page 4 Compaq Setup and Diagnostic Software continued ROM BIOS...2-8 Power-On Self-Test...2-8 Runtime Services ... 2-8 Upgrading the ROM BIOS ...2-9 Boot Block ROM ... 2-9 Chapter 3 Security Features Password Security ... 3-2 Power-on Password... 3-3 Setup Password ...3-8 Advanced Security Management ...3-15 Disabling Diskette Boot or Diskette Write...
Page 5 Chapter 6 CD-ROM Drive and PremierSound Audio System Using the Tray-Load CD-ROM Drive ...6-1 Using CD-ROM Software...6-2 Using Audio Compact Discs... 6-3 CD-ROM Drive Precautions ... 6-3 PremierSound Audio System ...6-4 Chapter 7 Hardware Upgrade Preparations Installation Sequence... 7-2 Reconfiguring the Workstation ... 7-3 Removing the Workstation Cover...
Page 6 Chapter 10 Expansion Boards Installing an Expansion Board ...10-1 Removing an Expansion Slot Cover ...10-3 Installing a PCI or ISA Board ... 10-4 Accelerated Graphics Port (AGP) Graphics Controller Connector... 10-5 Installing and Removing an AGP Graphics Controller...10-5 Chapter 11 Processors Installing an Additional Processor ...
Page 7 Regulatory Compliance Notices continued Canadian Notice (Avis Canadien)... A-4 Class A Equipment... A-4 Class B Equipment... A-4 European Union Notice... A-5 Japanese Notice... A-5 Taiwanese Notice ... A-6 Laser Devices ... A-6 Laser Safety Warnings ... A-6 Compliance with CDRH Regulations ... A-7 Compliance with International Regulations...
Page 8 viii Appendix F Smart Cover Sensor Settings Sensor Settings ...F-1 Index Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: A-FRNT.DOC Last Saved On: 12/14/98 1:20 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 9: About This Guide
About This Guide This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys USER INPUT FILENAMES Menu Options, Command Names,...
Page 10: Symbols In Text
x About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT: Presents clarifying information or specific instructions.
Page 11: Laser Precautions
Laser Precautions WARNING: To reduce the risk of injury from laser radiation or damage to the equipment, observe the following precautions: Allow only Compaq Authorized Service Technicians to repair the equipment. Do not open any panels, operate controls, make adjustments, or perform procedures to a laser device other than those specified herein.
Page 12: Getting Help
xii About This Guide Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and help in the following locations. Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images.
Page 13: Product Features
Chapter 1 Product Features Figure 1-1. Compaq Professional Workstation AP400 Compaq Professional Workstation AP400 Reference Guide Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 14: Standard Features
Product Features Standard Features The Compaq Professional Workstation AP400 offers the following standard features: Compaq Professional Workstation AP400 Standard Features Feature Processors Number of Processors L2 Cache Size Memory Optional Memory Upgrades Error Checking and Correcting (ECC) Memory Graphics Controller Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 15 Compaq Professional Workstation AP400 Standard Features Feature Expansion Slots Three dedicated PCI slots One shared PCI/ISA slot (1 full-length PCI/ISA) One dedicated ISA slot (1 short ISA) 1 Accelerated Graphics Port (AGP) (located on system board) Drive Controller Integrated IDE controller and Integrated Wide-Ultra SCSI controller on PCI local bus Network Controller Compaq NC3161 Fast Ethernet NIC...
Page 16 Product Features Compaq Professional Workstation AP400 Standard Features Feature Audio Power Supply Software Intelligent Management Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Compaq Professional Workstation AP400 Integrated speaker built into the cabinet...
Page 17 Compaq Professional Workstation AP400 Standard Features Feature Asset Management Compaq Diagnostics for Windows NT For more information, see Chapter 4 Security Features Keyboard password Administrator password QuickLock Diskette Write Control Diskette Boot Control Serial Interface Control Security Lock Provision Smart Cover Sensor Diagnostic Tools Power-On Self-Test (POST) Diagnostics (DIAGS)
Page 18: Smartstart For Workstations
Product Features SmartStart for Workstations If the preinstalled software on your workstation has been deleted, you can install Microsoft Windows NT Workstation 4.0 and the Compaq support software using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide. There are also online help files located on the SmartStart for Workstations CD.
Page 19: Front Panel Components
Front Panel Components The following figure identifies the front panel components. Refer to the corresponding table for a description of each component. Figure 1-2. Identifying front panel components Ref. Component Diskette drive LED Diskette drive ejector button Headphone jack Volume control Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 20 Product Features Front Panel Components Ref. CD-ROM drive LED CD-ROM drive load/eject button Power switch Power on/off LED Hard drive activity LED Network activity LED Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Component...
Page 21: Rear Panel Components
Rear Panel Components The following figure illustrates the location of the external connectors as well as the serial number. Figure 1-3. Identifying rear panel components Ref. Component Power cord connector Voltage Selector Switch Audio line-in connector Audio line-out connector Microphone connector Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 22 1-10 Product Features Rear Panel Components Ref. Component Headphone jack Video port Keyboard connector Mouse connector Serial port connector Serial port connector < SCSI port Parallel port connector > RJ-45 connector USB connectors (2) Accelerated Graphics Port (AGP) graphics controller connector Serial number Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM...
Page 23: Keyboard And Mouse
Keyboard and Mouse The Compaq Professional Workstation AP400 ships with a keyboard and a three-button mouse. Special Mouse Functions Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software application you are using. The Logitech OEM MouseWare software provides special drivers and an applet that allows you to define the functionality of the mouse buttons.
Page 24 1-12 Product Features Figure 1-4. Identifying Special Function keys Ref. F1 - F12 Backspace Print Scrn Scroll Lock Pause Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 1-4 Special Function Keys...
Page 25 Special Function Keys Continued Ref. Num Lock Caps Lock Ctrl Windows Logo* < Application* Delete *Keys available in select geographic regions. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Function When the Num Lock light is on, the numeric keypad is...
Page 26: Windows Logo Key
1-14 Product Features Windows Logo Key The following table shows you how to use the Windows Logo key in combination with other keys to perform certain functions in Windows NT 4.0. Windows Logo Key Combination Windows logo key + F1 Windows logo key + Tab Windows logo key + E Windows logo key + F...
Page 27: Keyboard Lights
Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description and purpose of each light, refer to the corresponding table. Figure 1-5. Keyboard lights Ref. Description Num Lock Caps Lock Scroll Lock Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: B-CH01.DOC Last Saved On: 12/10/98 11:31 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 1-6...
Page 28: Compaq Setup And Diagnostic Software
Chapter 2 Compaq Setup and Diagnostic Software Your Compaq Professional Workstation AP400 comes with Compaq setup and diagnostic software (F10 Setup). This software includes Compaq Utilities preinstalled on a hard drive partition. This chapter explains how to access the Compaq Utilities menu, describes the options available in Compaq Utilities, and discusses the ROM BIOS (Read Only Memory Basic Input/Output System).
Page 29: Computer Setup
Compaq Setup and Diagnostic Software The Compaq Utilities menu consists of the following choices: Computer Setup Computer Checkup (TEST) View System Information (INSPECT) Create a Diagnostics Diskette Manage Diagnostics Partition Exit from this Utility Computer Setup Use Computer Setup in the following instances: To verify configuration parameters when resolving problems.
Page 30 Security Management Your workstation offers security features that provide solutions for a variety of potential concerns. Use the Security Management feature of Computer Setup in the following instances: To set or change your Power-on Password. To set or change the Setup (administrator) Password, which protects the workstation configuration.
Page 31: Computer Checkup (Test)
Compaq Setup and Diagnostic Software Computer Checkup (TEST) Use Computer Checkup (TEST) in the following instances: To determine if all devices are recognized by the system and functioning properly. Running TEST is optional, but recommended, after you install or connect a new device. To save, print, or display the information generated by TEST.
Page 32 Select one of the following from the test option menu: Quick Check Diagnostics—This option runs a quick, general test on each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete. Automatic Diagnostics—This option runs unattended, maximum testing of each device with minimal prompts.
Page 33: View System Information (Inspect)
Compaq Setup and Diagnostic Software View System Information (INSPECT) Use View System Information (INSPECT) in the following instances: To view information about the system once it has been configured. To save, print, or display the information generated by INSPECT. It is recommended that you run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.
Page 34: Create A Diagnostics Diskette
Create a Diagnostics Diskette This option allows you to create both Setup or Diagnostics diskettes from the diagnostics partition. To create the diskettes: 1. Turn on or restart the workstation. If Windows NT is running, click Start, Shut Down, Restart the computer. Immediately after the workstation completes Power-On Self-Test (POST), which is indicated on the screen by the memory check, the system beeps twice and the cursor moves to the upper-right corner of the...
Page 35: Compaq Setup And Diagnostic Software Continued
Compaq Setup and Diagnostic Software ROM BIOS Your workstation contains a set of software called Basic Input/Output System (BIOS), which is stored in Read Only Memory (ROM) on the system board. The BIOS contains a set of routines for Power-On Self-Test (POST) and accessing hardware specific information.
Page 36: Upgrading The Rom Bios
Upgrading the ROM BIOS Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software. New versions of BIOS may be downloaded from the Compaq website at http://www.compaq.com. BIOS upgrades are called ROMPaq. To upgrade your ROM BIOS, execute the ROMPaq software and follow the directions given by the ROMPaq software.
Page 37: Security Features
Chapter 3 Security Features Your workstation includes security features that provide solutions for potential security problems. This chapter identifies these features and describes their purposes. The following table describes how the security features function. In some cases, you must set switches located on the system board. For information on setting these switches, refer to the hood labels located on the underside of the workstation cover.
Page 38: Password Security
Security Features Security Features Summary Feature Serial Interface Control Parallel Interface Control Removable Media Control Smart Cover Sensor Cable Lock Provision Password Security Your workstation supports security password features that can be established by selecting Computer Setup from the Compaq Utilities menu. To access these features, complete the procedures described in the sections that follow.
Page 39: Power-On Password
Power-on Password Establishing a Power-on Password through Computer Setup prevents unauthorized access to the workstation when the power is turned on. To access the workstation, you must enter the password when the key icon ( on the monitor. IMPORTANT: The Power-on Password is established for the first time using the Computer Setup utility.
Page 40 Security Features Entering a Power-on Password To enter the Power-on Password: 1. Turn on the workstation. 2. When the key icon ( password. NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen. If you enter the password incorrectly, a broken key icon ( ) appears.
Page 41 Deleting a Power-on Password To delete the Power-on Password: 1. Turn on the workstation. 2. When the key icon ( by a slash (/) or alternate delimiter character: current password/ This will delete the password until you establish a new one. NOTE: See the “National Keyboard Delimiter Characters”...
Page 42 Security Features National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. To determine the delimiter key required for changing or deleting your password, find your keyboard in the following table.
Page 43 Clearing a Power-on Password If you forget your Setup Password, you cannot use the Computer Setup utility to change the configuration settings. You may view the current settings, but you may not change them unless you know the Setup Password. To clear the Power-on Password: Turn off the workstation.
Page 44: Setup Password
Security Features Reinstall the expansion board bracket. Reconnect the power cord to the grounded AC outlet and to the power connector on the rear of the workstation. IMPORTANT: You must reinstall the expansion board bracket before you restart your workstation. If the bracket is not properly seated, the workstation will not start.
Page 45 To establish a Setup Password through Computer Setup: Turn on the workstation. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10. NOTE: You have approximately two seconds to press F10. If you do not press F10 during this time, you must turn the workstation off, then on again to access the utility.
Page 46 3-10 Security Features Entering the Setup Password To enter the Setup Password: 1. Turn on the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10. NOTE: You have approximately two seconds to press F10. If you do not press F10 during this time, you must turn the workstation off, then on again to access the utility.
Page 47 Changing a Setup Password To change the Setup Password: 1. Turn on the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10. NOTE: You have approximately two seconds to press F10. If you do not press F10 during this time, you must turn the workstation off, then on again to access the utility.
Page 48 3-12 Security Features Deleting a Setup Password To delete the Setup Password: 1. Turn on the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10. NOTE: You have approximately two seconds to press F10. If you do not press F10 during this time, you must turn the workstation off, then on again to access the utility.
Page 49 Clearing a Setup Password If you forget your Setup Password, you cannot use the Computer Setup utility to change the configuration settings. You may view the current settings, but you may not change them unless you know the Setup Password. To clear the Setup Password: Turn off the workstation.
Page 50 3-14 Security Features On SW1, move switch 1 to the ON position, as shown in Figure 3-2. IMPORTANT: Switch 1 has a default setting of OFF. When the switch is OFF, your system is password-protected. To re-enable password protection, you MUST return the switch to its default position later in this procedure. Reinstall the expansion board bracket.
Page 51: Advanced Security Management
Advanced Security Management The following security features can be accessed through the Computer Setup option on the Compaq Utilities menu. Disable removable media boot ability Disable removable media write ability Disable serial port Disable parallel port QuickLock Smart Cover Sensor NOTE: QuickLock must be used in combination with a Power-On or Setup Password.
Page 52: Disabling Diskette Boot Or Diskette Write
3-16 Security Features Disabling Diskette Boot or Diskette Write IMPORTANT: If you disable the Diskette Boot feature, the FailSafe Boot Block ROM will ignore the disabled feature to accommodate a system ROM recovery in the event a system ROM failure occurs. To disable the factory settings (that is, to prevent boot from a diskette or prevent save to a diskette): 1.
Page 53: Disabling A Serial Port Or Parallel Port
Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port: 1. Turn on the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10. NOTE: You have approximately two seconds to press F10. If you do not press F10 during this time, you must turn the workstation off, then on again to access the utility.
Page 54: Enabling Quicklock
3-18 Security Features Enabling QuickLock QuickLock is enabled through Security Management in Computer Setup. This feature allows you to disable the keyboard and mouse interface. NOTE: To re-enable the keyboard and mouse interface and access the application, you must enter the Power-on Password that you established in Security Management.
Page 55 Check the function desired by clicking in the appropriate box. Save the configuration and exit the utility. For more information about the various screen and configuration options, see Chapter 2. Disabling the Keyboard and Mouse Interface Once in an application, enter the QuickLock key combination (Ctrl+Alt+L). The keyboard and mouse (or other input device connected to the mouse connector) are disabled.
Page 56: Smart Cover Sensor
3-20 Security Features Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technologies that can alert you when the workstation cover has been removed. The following table describes three levels of protection. Level Setting Level 0 Disabled Level 1 Notify User...
Page 57: Cable Lock Provision
Cable Lock Provision The cable lock provision consists of a two-piece security bracket. The bottom part of the bracket is attached to the workstation with a screw; the top part of the bracket covers the screw and prevents its removal. NOTE: The security bracket can be used with a padlock to inhibit access to the interior of the workstation, which prevents unwanted configuration changes or component removal.
Page 58 3-22 Security Features 4. Install the retaining screw provided in the cable lock kit. Figure 3-4. Installing bracket A Place bracket B over bracket A to cover the retaining screw. Install a padlock (not provided) through bracket A to inhibit access to the interior of the workstation.
Page 59: Intelligent Manageability
Chapter 4 Intelligent Manageability Your workstation is equipped with the following Intelligent Manageability components: Configuration Management Asset Management Compaq Insight Manager and Compaq Management Agents Configuration Management Configuration Management features include: Upgrading (flashing) the ROM Local Remote FailSafe Boot Block ROM Remote Security Management Remote Wakeup and Remote Shutdown Establishing Power Management Settings...
Page 60: Upgrading The Rom
Intelligent Manageability Upgrading the ROM Your workstation comes with reprogrammable ROM. By establishing a Setup Password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. If you need or want to upgrade your ROM, you may: Order an upgraded ROMPaq diskette from Compaq.
Page 61 Remote ROM Upgrade Remote ROM Upgrade allows the system administrator to safely change the ROM on remote workstations, directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over workstation ROM images over the network.
Page 62: Failsafe Boot Block Rom
Intelligent Manageability FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM upgrade failure. For example, if a power failure occurs during a ROM upgrade. The Boot Block ROM checks to validate the system ROM each time power to the system is turned on.
Page 63 To recover the system after hearing the FailSafe Boot Block beeps, follow these steps: Remove any diskettes from the diskette drive and turn off the power. Insert the System ROM Recovery diskette into the diskette drive. Turn on power to the system. If a Setup Password has been established, the Caps Lock light will turn on.
Page 64 Intelligent Manageability The following table lists the various keyboard light combinations, as well as the meaning and action associated with each combination. Num Lock Caps Lock Scroll Lock Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: E-CH04.DOC Last Saved On: 12/10/98 11:14 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 4-1...
Page 65: Remote Security Management
Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple workstations, results in consistent deployment of and greater control over workstation security parameters over the network.
Page 66: Remote Wakeup And Remote Shutdown
Intelligent Manageability Remote Security Management is performed in two stages: 1. System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters. 2. System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Workstation personal workstations.
Page 67: Advanced Configuration And Power Interfaces (Acpi) Capable
Advanced Configuration and Power Interfaces (ACPI) Capable ACPI defines a hardware interface that allows a standard way to integrate power management features throughout the workstation system, including hardware, operating system, and application software. This enables the workstation to automatically turn on and off peripherals such as CD-ROM drives, network cards, hard drives, and printers.
Page 68 4-10 Intelligent Manageability Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are two methods you can use to access support software: You can order the Compaq Support Software CD Kit. This set of compact discs contain the latest device drivers, utilities, and ROM images needed to run your workstation.
Page 69: Asset Management
Asset Management Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view: System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security Management settings System Health Operating system Windows version...
Page 70 4-12 Intelligent Manageability Using Compaq Diagnostics for Windows To use Compaq Diagnostics for Windows NT, follow these steps: 1. Double-click the Compaq Diagnostics for Windows NT icon located in the Control Panel. The screen displays an overview of the computer hardware and software.
Page 71: Compaq Insight Manager And Compaq Management Agents
Compaq Insight Manager and Compaq Management Agents Using the industry-standard Simple Network Management Protocol (SNMP) found in Windows NT Workstation, Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager. Compaq Insight Manager allows the LAN administrator to remotely view asset control data, configuration data, memory change alerts, NIC performance data, and contact information.
Page 72: Network Communications
Chapter 5 Network Communications This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network. Once your network connection is active, you can share resources such as a printer, exchange information from device to device, and run common software programs.
Page 73: Connecting To An Ethernet Network
Network Communications Connecting to an Ethernet Network An RJ-45 Ethernet network connector is included on your workstation. Attaching a Network Cable to the RJ-45 Connector Refer to the following illustration to connect a network cable to the RJ-45 connector. IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable.
Page 74: Installing The Network Drivers
Installing the Network Drivers The device drivers in the network software enable the workstation to communicate with the network. The network drivers are preinstalled on your workstation. For information about installing drivers, operating systems, and other support software, refer to the Software Installation Guide. Changing the Default Configuration To change the default configuration settings, run the Setup utility.
Page 75: Cd-Rom Drive And Premiersound Audio System
Chapter 6 CD-ROM Drive and PremierSound Audio System Your workstation includes a CD-ROM drive (IDE) and a PremierSound Audio System. The CD-ROM drive is a random access, read-only storage device capable of retrieving data from a removable compact disc. The PremierSound Audio System provides sound capabilities for increased productivity in the Microsoft Windows NT operating environment.
Page 76: Using Cd-Rom Software
CD-ROM Drive and PremierSound Audio System When the busy indicator turns green, the drive is ready to receive commands and data may be retrieved from the disc. IMPORTANT: Certain applications or operating system software may disable the Eject button to prevent accidental damage to the disc. If the Eject button is disabled by the application software, it will not operate.
Page 77: Using Audio Compact Discs
Using Audio Compact Discs To play an audio CD, follow these steps: Select Programs from the Start button. Then select Multimedia from the Accessories menu. Click CD Player, found in the Accessories group box, to control audio compact disc play. Information on using CD Player can be found in the online help for that utility.
Page 78: Premiersound Audio System
CD-ROM Drive and PremierSound Audio System PremierSound Audio System The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files. Using a microphone, you can record sounds as data on the hard drive. This sound data may be used in many ways, for example;...
Page 79: Hardware Upgrade Preparations
Chapter 7 Hardware Upgrade Preparations This chapter explains how to prepare the workstation for the installation of optional hardware upgrades. Information about reconfiguring the workstation is also discussed to ensure that newly installed components are recognized by your system. This chapter also identifies all internal components. To install the following upgrades or optional equipment, see the related chapter.
Page 80: Installation Sequence
Hardware Upgrade Preparations Installation Sequence This chapter begins with an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications/telephone connectors into the network interface controller (NIC) receptacles.
Page 81: Reconfiguring The Workstation
Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Open the workstation by removing its outside cover and front bezel. See the sections “Removing the Workstation Cover” and “Removing the Front Bezel”...
Page 82: Removing The Workstation Cover
Hardware Upgrade Preparations Removing the Workstation Cover To remove the workstation cover, follow these steps: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. See the following illustrations to remove the workstation cover. Figure 7-1.
Page 83 Figure 7-2. Removing the workstation cover NOTE: The hood label located on the underside of the workstation cover provides information on changing switch settings, and installing additional DIMMs. Compaq Professional Workstation AP400 Reference Guide Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: H-CH07.DOC Last Saved On: 12/10/98 11:33 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 84: Removing The Front Bezel
Hardware Upgrade Preparations Removing the Front Bezel To remove the front bezel, follow these steps: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Remove the workstation cover. 3.
Page 85 Figure 7-4. Removing the front bezel Compaq Professional Workstation AP400 Reference Guide Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: H-CH07.DOC Last Saved On: 12/10/98 11:33 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 86: Identifying Internal Components
Hardware Upgrade Preparations Identifying Internal Components The following illustration and table identifies the internal components of your workstation. Figure 7-5. Identifying internal components Reference Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: H-CH07.DOC Last Saved On: 12/10/98 11:33 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 7-1 Internal Components...
Page 87: Removing The Expansion Board Bracket
Removing the Expansion Board Bracket To remove the expansion board bracket, follow these steps: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the workstation cover. CAUTION: The power supply in the Compaq Professional Workstation AP400 contains an auxiliary power section.
Page 88: Removing The System Board With Tray
7-10 Hardware Upgrade Preparations Removing the System Board with Tray To remove the system board with tray, follow these steps: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2.
Page 89: Identifying System Board Components
Identifying System Board Components The following illustration and table identifies the internal system board components of your workstation. Figure 7-8. Identifying system board components Reference Power Switch and LED Header Power Connector External Battery Jumper Diskette Drive Connector Secondary IDE Connector Primary IDE Connector Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: H-CH07.DOC Last Saved On: 12/10/98 11:33 AM...
Page 90 7-12 Hardware Upgrade Preparations System Board Components Reference < > Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: H-CH07.DOC Last Saved On: 12/10/98 11:33 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Component SCSI Connector Primary Processor Power Module Secondary Processor Power Module Connector...
Page 91: Memory Upgrades
Chapter 8 Memory Upgrades This chapter explains how to install additional memory. For information on preparing the workstation for upgrades, see Chapter 7. Installing Additional Memory Your workstation supports Registered 100-MHz Error Checking and Correcting (ECC) SDRAM dual inline memory modules (DIMMs). Additional DIMMs (32-MB, 64-MB, 128-MB, or 256-MB) are available to upgrade the memory.
Page 92 Memory Upgrades The following figure illustrates the physical location of all DIMM sockets 1. Note that DIMMs do not need to be installed in pairs, and can be installed in any of the available DIMM sockets. IMPORTANT: Prior to installing additional DIMMs, read “Important Guidelines for DIMM Installation”...
Page 93: Important Guidelines For Dimm Installation
Important Guidelines for DIMM Installation When installing DIMMs, you MUST follow the following guidelines: Use only 32-, 64-, 128-, or 256-MB, Registered 100-MHz Error Checking and Correcting (ECC) SDRAM DIMMs. DIMMs must have a 4 KHz refresh rate. DO NOT INSTALL DIMMS THAT DO NOT SUPPORT ERROR CHECKING AND CORRECTING (ECC).
Page 94 Memory Upgrades To install a memory module, follow these steps: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Remove the workstation cover. 3. Remove the AGP graphics controller (if necessary). 4.
Page 95: Drives
Chapter 9 Drives This chapter explains how to install additional hard drives, CD-ROM drives, tape drives, and diskette drives drives. This chapter also provides guidelines for installing SCSI devices. For information on preparing the workstation for upgrades, see Chapter 7. Installing Additional Drives The Compaq Professional Workstation AP400 supports up to five drive bays (see Figure 9-1):...
Page 96: Removing A Blank Drive Bezel
Drives Figure 9-1. Identifying drive configurations Removing a Blank Drive Bezel To remove a blank drive bezel, follow these steps: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the workstation cover and front bezel.
Page 97: Removing The Emi Shield
Removing the EMI Shield Your workstation may come with a preinstalled EMI shield. You must remove this shield prior to installing an optional drive in bay 4. To remove the EMI shield, follow these steps: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.
Page 98: Installing A 1.6-Inch Hard Drive In Bay 5
Drives Installing a 1.6-inch Hard Drive in Bay 5 The 1.6-inch hard drive should be installed in bay 5. Bay 5 is an internal bay (bracket) located to the right of the drive cage. NOTE: If you purchase an optional hard drive bracket, you can install the 1.0-inch hard drive in bay 4.
Page 99 Figure 9-5. Installing a 1.6-inch hard drive in the hard drive bracket Figure 9-6. Installing the hard drive/bracket assembly Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: J-CH09.DOC Last Saved On: 12/14/98 1:33 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Compaq Professional Workstation AP400 Reference Guide...
Page 100 Drives Figure 9-7. Connecting the signal and power cables to a 1.6-inch half-height hard drive CAUTION: Do not route cables near the intake of the power supply. Cables routed in this manner may block airflow to the power supply causing it to overheat. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: J-CH09.DOC Last Saved On: 12/14/98 1:33 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 101: Installing An Optional Diskette, Cd-Rom, Or Tape Drive
Installing an Optional Diskette, CD-ROM, or Tape Drive To install an optional diskette, CD-ROM, or tape drive, follow these steps: NOTE: These procedures can also be used for installing a SCSI device. Prior to installing a SCSI device, please read “Installing Optional SCSI Devices” later in this chapter.
Page 102 Drives NOTE: Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, behind the front bezel. The Compaq- supplied metric screws are black. Figure 9-9. Connecting the signal and power cables CAUTION: Do not route cables near the air intake of the power supply.
Page 103: Installing A 3.5-Inch Drive In A 5.25-Inch Drive Bay
Figure 9-10. Connecting the audio cable NOTE: The above illustration applies only if you are installing a CD-ROM or tape drive. Installing a 3.5-Inch Drive in a 5.25-Inch Drive Bay To install a 3.5-inch drive into a 5.25-inch drive bay, follow these steps: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.
Page 104: Installing Optional Scsi Devices
9-10 Drives Figure 9-11. Attaching a 3.5" drive to the 5.25" bracket NOTE: Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, behind the front bezel. The Compaq- supplied metric screws are black. 4.
Page 105: Important Guidelines For Installing Optional Scsi Devices
Important Guidelines for Installing Optional SCSI Devices If you are installing additional SCSI devices, you MUST adhere to the following guidelines: To preserve data integrity, do not install more than 7 SCSI devices per SCSI controller. The integrated Wide-Ultra SCSI controller requires that a unique SCSI ID (0-7) be set for each SCSI device installed.
Page 106: Using The Scsi Cable
9-12 Drives Using the SCSI Cable The following SCSI cable is included with your workstation (available on select models): Figure 9-12. SCSI cable NOTE: The SCSI cable included with your workstation may look slightly different than the one pictured. The SCSI cable illustrated above supports up to 4 SCSI devices and comes with a terminator on the end.
Page 107: Installing A Scsi Device
Installing a SCSI Device Before you install a SCSI device: Verify the SCSI ID of the drive and, if necessary, set the SCSI ID to a unique number. See the section “Important Guidelines for Installing Optional SCSI Devices” earlier in this chapter or refer to the documentation included with the device.
Page 108: Expansion Boards
Chapter 10 Expansion Boards This chapter provides instructions for installing and removing PCI or ISA expansion boards, and an Accelerated Graphics Port (AGP) graphics controller. NOTE: The following instructions also apply to installing and removing graphics boards. For information about the graphics controller installed on your workstation, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation.
Page 109 10-2 Expansion Boards Reference PCI expansion slot PCI expansion slot PCI expansion slot ISA expansion slot PCI expansion slot ISA expansion slot *Slots 3 and 4 are shared. They cannot be used simultaneously. NOTE: PCI=Peripheral Component Interconnect ISA=Industry Standard Architecture Writer: Clifton Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: K-CH10.DOC Last Saved On: 12/14/98 1:37 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 110: Removing An Expansion Slot Cover
Removing an Expansion Slot Cover To remove an expansion slot cover, follow these steps: Remove the expansion board bracket from the workstation chassis. See the following illustration to remove an expansion slot cover. Figure 10-2. Removing the screw and expansion slot cover NOTE: To replace an expansion slot cover, reverse the above procedure.
Page 111: Installing A Pci Or Isa Board
10-4 Expansion Boards Installing a PCI or ISA Board To install a PCI or ISA expansion board, follow these steps: 1. Remove the expansion board bracket from the workstation chassis. 2. Remove the expansion slot cover. 3. See the following illustration to install a PCI or ISA board. Figure 10-3.
Page 112: Accelerated Graphics Port (Agp) Graphics Controller Connector
Accelerated Graphics Port (AGP) Graphics Controller Connector Your workstation also ships with an AGP graphics controller connector. The following figure shows the location of the AGP graphics controller connector. Figure 10-4. Identifying the AGP graphics controller connector Installing and Removing an AGP Graphics Controller To install the AGP graphics controller, remove the metal slot screw and cover, insert the board in the AGP slot, and press firmly into place.
Page 113: Processors
Chapter 11 Processors This chapter explains how to install an additional processor and how to upgrade an existing processor. For information on preparing the workstation for upgrades, see Chapter 7. Installing an Additional Processor If your workstation shipped with a single processor installed, you can upgrade to a multi-processor system by installing a second Intel Pentium II or Katmai processor of the same speed, type, and revision in the second processor slot.
Page 114 11-2 Processors NOTE: Your processor may look slightly different from those shown. Figure 11-1. Installing the Processor Power Module Figure 11-2. Installing a second processor/heatsink assembly Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: L-CH11.DOC Last Saved On: 12/14/98 2:34 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 115: Upgrading The Processor
Figure 11-3. Attaching the heatsink bridge NOTE: A heatsink bridge is not required between two Intel Katmai 500-MHz processors. IMPORTANT: If you are installing a second processor, you must install a new Multiprocessing HAL. For information on upgrading the HAL from a one- processor system to a two-processor system, see the instructions provided with the processor upgrade kit.
Page 116: Installing The Primary Processor Power Module Cable Insulator
11-4 Processors Installing The Primary Processor Power Module Cable Insulator CAUTION: Static electricity can damage the electronic components of the workstation. Before beginning these procedures, make sure you are discharged of static electricity by briefly touching a grounded metal object. To install the cable insulator: 1.
Page 117 Place the cable insulator over the end of the primary processor power module. Figure 11-4. Installing the primary processor power module cable insulator Firmly press the primary processor power module and cable insulator into the power module conector. Secure the two latches on the connector.
Page 118: Troubleshooting
Chapter 12 Troubleshooting This chapter provides information on how to identify and correct some common disk, display, memory, network, SCSI, and software problems. It also identifies and explains some common messages you may receive on the screen. See Appendix D, “POST Error Messages,” for an explanation of specific messages that may display during the Power-On Self-Test (POST) at startup.
Page 119: Troubleshooting Common Problems
12-2 Troubleshooting Troubleshooting Common Problems Although your workstation is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your workstation, consider the problems and possible solutions outlined in the following series of tables.
Page 120 Solving Minor Problems Continued Problem Workstation does not RTC (real-time clock) battery automatically display the may need to be replaced. date and time. Battery life is approximately 5 years. System will not boot. Expansion board bracket may not be seated properly. Workstation reset The unit temperature was automatically.
Page 121: Diskette Drive Problems
12-4 Troubleshooting Diskette Drive Problems Diskette drive light stays Diskette drive cannot write to a diskette. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-2 Solving Diskette Drive Problems Possible Cause...
Page 122 Solving Diskette Drive Problems Problem A problem has occurred The directory structure is bad, with a disk transaction. or there is a problem with a file. Diskette drive cannot read Diskette is not formatted. a diskette. You are using the wrong diskette type for the drive type.
Page 123: Display Problems
12-6 Troubleshooting Display Problems Problem Blank screen Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-3 Solving Display Problems Possible Cause Possible Solution Monitor is not turned on and...
Page 124 Solving Display Problems Continued Problem Monitor does not function Monitor without energy saver properly when used with capabilities is being used with energy saver features. energy saver features enabled. Blurry display or requested If the graphics controller was resolution cannot be set. upgraded, the correct display drivers may not be loaded.
Page 125 12-8 Troubleshooting Solving Display Problems Problem Monitor overheats. Video colors are wrong. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Possible Cause Possible Solution...
Page 126: Audio Problems
Audio Problems Problem Sound does not come out of the speaker. Sound does not come through the headphones. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-4 Solving Audio Problems Possible Cause...
Page 127: Printer Problems
12-10 Troubleshooting Printer Problems Problem Printer will not print. Printer will not turn on. Printer prints garbled information. Printer is offline. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-5 Solving Printer Problems...
Page 128: Hardware Installation Problems
Hardware Installation Problems Problem A new device is not recognized as part of the system. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-6 Solving Hardware Problems Possible Cause...
Page 129: Network Problems
12-12 Troubleshooting Network Problems Problem Setup utility does not detect a network controller. Setup utility reports unprogrammed EEPROM. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-7 Solving Network Problems Possible Cause...
Page 130 Solving Network Problems Continued Problem Diagnostics reports a Possible resource conflict failure. with another expansion board. The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable.
Page 131 12-14 Troubleshooting Solving Network Problems Problem Diagnostics passes, but the workstation does not communicate with the network. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Possible Cause Possible Solution...
Page 132 Solving Network Problems Continued Problem Network controller Network drivers are not stopped working when an loaded, or driver parameters expansion board was do not match current added to the workstation. configuration. The cable is not securely connected. Network controller interrupt overlaps the interrupt of an expansion board.
Page 133 12-16 Troubleshooting Solving Network Problems Problem Network controller stopped working without apparent cause. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Possible Cause Possible Solution...
Page 134: Memory Problems
Memory Problems Problem Out of Memory error Memory count during POST is wrong. Insufficient memory error during operation Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-8 Solving Memory Problems Possible Cause...
Page 135: Cd-Rom Drive Problems
12-18 Troubleshooting CD-ROM Drive Problems Problem System will not boot from CD-ROM drive. Data read from CD-ROM drive is inconsistent or drive cannot read data. CD-ROM devices are not detected, driver is not loaded. Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: M-CH12.DOC Last Saved On: 12/14/98 1:52 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Table 12-9...
Page 136: Regulatory Compliance Notices
Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Page 137: Class B Equipment
A-2 Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 138: Declaration Of Conformity For Products Marked With Fcc Logo, United States Only
Declaration of Conformity for Products Marked with FCC Logo, United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 139: Mouse Compliance Statement
A-4 Regulatory Compliance Notices Mouse Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 140: European Union Notice
European Union Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Norms (in brackets are the equivalent international standards): EN55022 (CISPR 22) - Electromagnetic Interference EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic Immunity...
Page 141: Taiwanese Notice
A-6 Regulatory Compliance Notices Taiwanese Notice Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
Page 142: Compliance With Cdrh Regulations
Compliance with CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States. Compliance with International Regulations All Compaq systems equipped with CD-ROM drives comply with appropriate safety standards including IEC 825.
Page 143: Battery Replacement Notice
A-8 Regulatory Compliance Notices Battery Replacement Notice Your computer is provided with a lithium battery powered Real-Time Clock circuit. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. WARNING: To reduce the risk of personal injury, do not attempt to recharge the battery, disassemble it, immerse it in water, or dispose of it in fire Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003...
Page 144: Appendix B Electrostatic Discharge
Appendix B Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
Page 145: Grounding Methods
B-2 Electrostatic Discharge Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords.
Page 146: Power Cord Set Requirements
Appendix C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your computer. Power cord sets for use in other countries must meet the requirements of the country where you use the server.
Page 147: Country-Specific Requirements
C-2 Power Cord Set Requirements Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Power Cord Set Requirements - By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: P-APPC.DOC Last Saved On: 12/10/98 11:40 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED...
Page 148 Power Cord Set Requirements - By Country Country Switzerland United Kingdom United States NOTE: Flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 149: Appendix Dpost Error Messages Error Messages
Appendix D POST Error Messages Error Messages This appendix lists the error codes that you may encounter during the Power- On Self-Test (POST) or after restarting the workstation, the probable source of the problem, and what steps you can take to resolve the error condition. POST Error Messages and Codes Error Code 101-ROM Error...
Page 150 D-2 POST Error Messages POST Error Messages and Codes Error Code 172-1 Configuration Nonvolatile Memory Invalid 201-Memory Error 202-Memory Type Mismatch 203-Memory Address Error 205-Memory Error 207-ECC Corrected Single Bit Errors in DIMM/SIMM Pair(s) 210-Invalid Memory Configuration Detected. Maximun of 1 gigabyte of memory supported.
Page 151 POST Error Messages and Codes Error Code Probable Source 301-Keyboard Error Keyboard failure 303-Keyboard I/O keyboard controller Controller Error 304-Keyboard or Keyboard System Unit Error 40X-Parallel Port X Both external and Address Assignment internal ports are Conflict assigned to parallel port 402-Monochrome Monochrome display Adapter Failure...
Page 152 D-4 POST Error Messages POST Error Messages and Codes Error Code 605-Diskette Drive Type Error 611-Primary Floppy Port Address Assign- ment Conflict 612-Secondary Floppy Port Address Assignment Conflict 1151-System Board COM Port 1 Address Assignment Conflict 1152- System Board COM Port 2 Address Assignment Conflict 1155-COM Port Address Assignment...
Page 153 POST Error Messages and Codes Error Code Probable Source 1611-Fan failure The fan is not operating detected properly. 1720-IntelliSafe Hard IDE hard drive(s) Drive Detects Imminent Failure 1720-SMART Hard SCSI hard drive(s) Drive Detects Imminent Failure 1771-Primary Disk Port IDE configuration Address Assignment Conflict 1772-Secondary Disk...
Page 154 D-6 POST Error Messages POST Error Messages and Codes Error Code 1791-Disk 1 Failure (Secondary) 1792-Secondary Disk Controller Failure 1793-Secondary Controller or Disk Failure A Critical Error Occurred Prior to this Power-Up A Collectable Memory Error Occurred Prior to this Power-Up This Workstation has experienced an NMI (Hardware Error)
Page 155: Appendix E Installing A New Battery
Appendix E Installing a New Battery When your workstation no longer automatically displays the correct date and time, it may mean the battery providing power to the real-time clock needs to be replaced. Battery life is usually about five years. Prior to installing the replacement battery, read the following section.
Page 156: Installation Procedures
E-2 Installing a New Battery Installation Procedures The battery that came with the workstation is permanently installed on the system board. If the original battery becomes inoperative, you must install a second battery. WARNING: The system board contains a lithium battery. The lithium battery may explode if mistreated.
Page 157 Change the jumper from pins 6-7 Figure E-2. Changing the jumper from pins 6-7 to pins 5-6 6. Place the pale blue sticker included with the battery kit above the power connector on the back of the workstation. 7. Replace the expansion board bracket and workstation cover. 8.
Page 158 Appendix F Smart Cover Sensor Settings Sensor Settings Refer to the following table for information on switch settings, enabling or disabling the Smart Cover Sensor. The physical location of the SW1-S1 switch is illustrated on the hood labels affixed to the underside of the workstation cover.
Page 159 F-2 Smart Cover Sensor Settings Smart Cover Sensor SW1-S1 Setting Password Enabled Disabled Disabled Disabled Disabled Enabled Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: S-APPF.DOC Last Saved On: 12/7/98 9:17 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Continued Setup Smart Cover...
Page 160 Smart Cover Sensor Continued SW1-S1 Setup Setting Password Enabled Enabled Enabled *Off Enabled Enabled Disabled Writer: John Turner Project: Compaq Professional Workstation AP400 Reference Guide Comments: 317787-003 File Name: S-APPF.DOC Last Saved On: 12/7/98 9:17 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Smart Cover Cover Message...
Page 161 F-4 Smart Cover Sensor Settings Smart Cover Sensor SW1-S1 Setting Password **Off Disabled Disabled Disabled * Maximum security setting ** Default Setting SW1-S1 to off, enabling the setup password, and choosing the “Setup Password” option for the Smart Cover Sensor setting will provide maximum security.
Page 162 Index About This Guide ix Accelerated Graphics Port (AGP) graphics controller 10-5 connector 1-10, 7-12 access to Compaq Utilities Menu 2-1 ACPI, described 4-9 Alt key 1-13 Application key 1-13 Asset Management 1-5 assistance, technical xii ATA 9-1 audio 1-4. See audio system ESS 1868 driver 6-4 troubleshooting 12-9 audio cable, connecting 9-9...
Page 163 Index-2 CD-ROM drive Continued installing 9-7 operating precautions 6-3 troubleshooting 12-18 using CD-ROM software 6-2 CDs, playing audio 6-3 character, delimiter for changing passwords 3-6 Class A equipment A-1, A-4 Class B equipment A-2, A-4 codes, POST errors D-1 combination keys 1-14 communications network 5-1 Compaq Authorized Reseller xii...
Page 164 connectors Continued SCSI 7-12 SCSI port 1-10 serial port 1-10 USB 1-10 cover sensor See Smart Cover Sensor cover, removing, illustrated 7-5 creating a diagnostic diskette 2-7 creating a setup diskette 2-7 Ctrl key 1-13 Declaration of Conformity A-3 Delete key 1-13 delimiter characters, keyboard 3-6 device drivers, upgrade support 4-10 diagnostic diskette, creating 2-7...
Page 165 Index-4 expansion slot Continued removing cover described 10-3 illustrated 10-3 external battery See battery external battery jumper 7-11 external connectors See rear panel components F1-F12 keys 1-12 FailSafe Boot Block ROM 2-9, 4-4 features Asset Management 1-5 audio 1-4 diagnostic tools 1-5 drive bays 1-3 drive controller 1-3 ECC 1-2...
Page 166 hard drives Ultra ATA (IDE) 9-1 Wide-Ultra SCSI 9-1 hardware installation, troubleshooting 12-11 hardware problems, solving 12-2 hardware upgrade preparations 7-1 headphone jack 1-7 help xii hood label, location of 7-5 http://www.compaq.com xii Icon broken key 3-4, 3-10 key 3-3, 3-10 symbols on equipment x IDE connector 7-11 Industry Standard Architecture slot...
Page 167 Index-6 keys Continued Scroll Lock 1-12 Windows Logo 1-13 L2 Cache 1-2 laser devices A-6 laser product label A-7 laser safety warnings A-6 latches, front bezel 7-6 LED See lights lights Caps Lock 1-15 CD-ROM drive 1-8 diskette drive 1-7 hard drive activity 1-8 keyboard 1-15 network activity 1-8...
Page 168 network Continued Token Ring 5-1 troubleshooting 12-12 network connector 1-10 network controller 1-3 Num Lock key 1-13 operating system BIOS runtime services 2-8 parallel interface disabling 3-17 parallel interface control, described parallel port 1-10. See also parallel interface password logon 3-1 power-on 3-1 setup 3-1 password security 3-2...
Page 169 Index-8 problems audio 12-9 CD-ROM 12-18 common 12-2 diskette drive 12-4 display 12-6 hardware installation 12-11 memory 12-17 minor 12-2 monitor 12-6 network 12-12 printer 12-10 processor 1-2 installing described 11-1 illustrated 11-2 installing processor power module described 11-1 illustrated 11-2 upgrading 11-3 processor power module installing...
Page 170 SCSI controller, support for See network SCSI devices 68- to 50-pin adapter 9-12 cabling 9-12 important installation guidelines 9-11 installing 9-10, 9-13 setting ID numbers 9-11 terminating SCSI chain 9-11 SCSI ID numbers, setting 9-11 SCSI port 1-10 secondary processor slot 7-12 secondary storage 1-3 security 1-5 security bracket...
Page 171 Index-10 switch voltage selector 1-9 Symbols on equipment x symbols in text x system board components illustrated 7-11 listed 7-11 removing tray described 7-10 illustrated 7-10 system configuration 7-3 Taiwanese notice A-6 tape drive bay configurations 9-1 installing 9-7 technical support xii telephone numbers xii TEST 2-4 text conventions ix...

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Compaq Deskpro AP400 Reference Manual

Chapter 1 Product Features

Chapter 2 Compaq Setup and Diagnostic Software

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Chapter 3 Security Features

Chapter 4 Intelligent Manageability

Chapter 5 Network Communications

Chapter 6 CD-ROM Drive and Premiersound Audio System

Chapter 7 Hardware Upgrade Preparations

Chapter 8 Memory Upgrades

Chapter 9 Drives

Chapter 10 Expansion Boards

Chapter 11 Processors

Chapter 12 Troubleshooting

Appendix A Regulatory Compliance Notices

Appendix B Electrostatic Discharge

Appendix C Power Cord Set Requirements

Appendix Dpost Error Messages Error Messages

Appendix E Installing a New Battery

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