Redback SH5000 Installation Manual page 53

LED COLOUR &
PATTERN
BATTERY
NETWORK
BLUE
TOOTH
LEGEND:
MEANING AND OR
PROBABLE CAUSE
Battery detection

error, or detection

does not match the

Installer created
configuration.
OK
Battery detection

error
Batteries do not

match saved
configuration
OK
Connected to local

network but

Redback Cloud not
found.
Inverter not

connected to local

network
Bluetooth is

discoverable
Bluetooth is

connected
Bluetooth OFF

OFF
Restart the EMS.
Check inverter settings.
Check batteries and ensure internal cables are properly connected.
The EMS & BMS are communicating. No action required.
Turn batteries OFF.
Ensure all battery Power and BMS cables are correctly installed. Ensure
Pylontech DIP switches are correct.
Restart batteries.
See Battery detection error above. Note batteries present
Review configuration in the Redback app or portal.
Connected to the Redback Cloud. No action required.
Ensure the local network is internet connected.
Log in to portal.redbacktech.com
Login success: Indicates the home network is preventing the

inverter from connecting to the internet. Ask the homeowner to
change their network and or firewall settings.
Login failed: Indicates a Redback server issue. Contact Redback

for advice.
Ensure the local network is operating correctly.
Inverter requires onboarding.
If required, connect to the inverter using your phone and the Redback
app.
Proceed with onboarding or setup.
BT deactivates 30 minutes after EMS restart. Restart the EMS to
activate discoverable Bluetooth.
ON
Installation Manual - Redback Smart Hy brid System - v2.0
Redback Technolo gies
SOLUTION(S)
Flashing
53