Related Manuals for Redback SH5000
Summary of Contents for Redback SH5000
- Page 1 Owner’s Guide Redback Smart Hybrid System SH5000 Inverter BE13200 or BE14000 Battery Enclosure V3.8...
- Page 2 PRIVACY NOTICE Redback will use the personal information provided to us only for warranty purposes. Without this information we will not be able to process your warranty claim. If you require further information about our privacy policy, please visit our website at redbacktech.com.
-
Page 3: Table Of Contents
Locking up the batteries ........................16 Inverter – Changing bypass modes ..................... 16 Shutdown procedure .......................... 17 Inverter restart ........................... 18 EMS restart ............................19 Inverter operating modes ........................20 10.1 Auto mode ............................20 Owner’s Guide – Redback Smart Hy brid System - v3.8... - Page 4 SM3000 Smart Meter diagnostics ....................... 29 Maintenance ............................30 13.1 Schedule ............................. 30 13.2 Cleaning the Battery Enclosure fan filters ................... 31 Specifications ............................32 Redback installation details ........................35 Owner’s Guide – Redback Smart Hy brid System – v3.8...
-
Page 5: Welcome
You can then access the system using the Redback app or portal, see how the system is working for you, and gain insights to help maximise your consumption of self-generated energy. - Page 6 Handle all parts with care and follow the instructions provided. WARNING: Fire hazard Do not keep combustible or flammable materials in the same room as the equipment. The Redback Smart Hybrid System contains relays and switches which are not ignition protected.
-
Page 7: Features And Benefits Of Your Redback System
Critical setting protection Critical system settings may only be changed by electrically qualified personnel. Solar array ground fault and Electrical safety for all parts of your system. insulation monitoring Owner’s Guide – Redback Smart Hy brid System - v3.8... -
Page 8: System Description
Inverter AC Isolator Enclosure Padlock Hoop Relays #1 and #2 Battery Enclosure Isolator Cover** Battery Enclosure Isolator Switch* Enclosure Extractor Fans (Filter cover) *Fitted to BE13200 only **Fitted to BE14000 only. Owner’s Guide – Redback Smart Hy brid System – v3.8... -
Page 9: Status Panel Leds
In this document “Network LED” means the Network LED or the Wi-Fi LED, and “Bluetooth LED” means the Bluetooth LED or the 4G LED. Your inverter and software work the same regardless of the labels. Owner’s Guide – Redback Smart Hy brid System - v3.8... -
Page 10: Batteries And Battery Enclosure
Introductio n Batteries and Battery Enclosure Your Redback system has a storage capacity of up to 23.6kWh using one or two NOTE: US3000C batteries BE13200 enclosures and up to 28kWh using BE14000 enclosures. Each enclosure holds are not supported. up to four batteries—depending on battery model—and a second enclosure is always required for five or more batteries. -
Page 11: Backup Circuit (Optional)
Backup circuit (optional) The SH5000 can directly control and power one circuit, known as the backup circuit. This feature is used to extend the run time of a small number of low power or occasional use devices that you have prioritised for use during a power outage. -
Page 12: Getting The Best From Your System
Introductio n Getting the best from your system Your Redback system is designed to operate autonomously – the level of interaction is up to you. A set-and-forget approach will work fine, and occasional maintenance is all that is required. Alternatively, you can dive deep into your data and make informed decisions to optimise your system and maximise the return on your investment. -
Page 13: Monitor Performance
Redback Technolo gies Monitor performance Redback offers two choices for monitoring the energy performance of your household. 8.2.1 MYREDBACK APP MYRedback provides a simple, up-to-date view of what’s happening at your place – it’s great for quickly checking the energy flow at home. MYRedback is available from your app store, for Android 7 or higher, or iOS 12.1 or higher. -
Page 14: Getting The Best From Your Batteries
To use this feature, ask an electrician to install a dedicated, relay-controlled circuit for the equipment. The schedules are created in the Redback portal, under the CONTROL tab. Multiple daily events are permitted excepting that they may not overlap and must start and finish on the same day. Manual control is also possible, using the ON and OFF controls. -
Page 15: Getting The Best From Your Backup Circuit
Redback Technolo gies Getting the best from your backup circuit Your SH5000 inverter includes one backup circuit activated during a grid AVOID INVERTER SHUTDOWNS! The total outage and powered by the system batteries and or solar. The inverter power load matters: simultaneously... -
Page 16: Inverter Operation
Troubleshooting Inverter operation Your SH5000 inverter has sophisticated software controls available in the MYRedback app or the Redback portal, however there are some physical controls or functions at the unit. Locking up the batteries Secure the battery enclosure to: Prevent unauthorised access to the batteries and •... -
Page 17: Shutdown Procedure
Redback Technolo gies Shutdown procedure Occasionally, it may be necessary to shut down the inverter interrupting all inverter functions, noting that PV, battery, and grid supplies remain energised to the isolators. Owner’s Guide – Redback Smart Hy brid System - v3.8... -
Page 18: Inverter Restart
Occasionally, it may be necessary to cold boot the inverter, to restart all software. A restart briefly interrupts all inverter functions, noting that PV, battery, and grid supplies remain energised to the isolators. Owner’s Guide – Redback Smart Hy brid System – v3.8... -
Page 19: Ems Restart
Occasionally, it may be necessary to restart the EMS software. A restart will reboot the EMS, without needing to restart the whole inverter, noting that the backup circuit will be briefly interrupted. DO NOT restart unless instructed to do so by Redback support staff. STEP... -
Page 20: Inverter Operating Modes
Troubleshooting Inverter operating modes The inverter operating modes are summarised below. Select modes using the Redback app or portal. 10.1 Auto mode AUTO is the default operating mode, maximising consumption of self-generated and stored energy. If the inverter mode has been changed, AUTO can be reselected from the Redback portal. -
Page 21: Discharge Battery Mode
Backup mode BACKUP mode starts automatically when the grid supply is interrupted (default setting). In BACKUP mode, the SH5000 provides energy to the AC backup circuit only. Energy consumption from solar is prioritised and excess solar charges the batteries. To maximise the effectiveness of the AC backup circuit,... -
Page 22: Onboarding The Inverter
Onboarding connects your inverter to the internet using your network. If you This equipment is not compatible can login to the Redback portal and your system is “Online”, then your system with 5Ghz Wi-Fi networks or is onboarded. Connection to the network is by Ethernet cable or Wi-Fi. -
Page 23: Troubleshooting
The EMS and backup circuit will operate if power is avail- quality, as defined by AS/NZS 4777.2. Grid- Frequency Grid- Status able from PV or batteries. Ask your installer or electricity provider to investigate if grid supply is frequently poor. Owner’s Guide – Redback Smart Hy brid System - v3.8... -
Page 24: Internet Connection Problems
An audible alarm will sound in the inverter. The System Error LED will be solid (see also page 26). An email will be sent to Redback customer service, the registered installer, and the system owner. An email is also sent when the alarm is cleared. -
Page 25: Inverter Status Leds
Redback Technolo gies 12.5 Inverter Status LEDs Your Redback inverter is equipped with an LED array to indicate system status and aid diagnosis. The table below lists LED indications, probable cause, and rectification steps you can try yourself. Refer to page 9 to identify controls. - Page 26 If communications do not re-establish, restart the EMS (section 9.3). If communications do not re-establish within 10 minutes of a EMS restart, re- onboard the inverter (section 11). LEGEND: Flashing Double Flash Owner’s Guide – Redback Smart Hy brid System – v3.8...
-
Page 27: Ems Status Leds
Inverter is off INVERTER Wait 5 minutes. Settings are being applied. No action required. EMS is connected to inverter. EMS is not Contact your installer. connected to the inverter Owner’s Guide – Redback Smart Hy brid System - v3.8... - Page 28 Ensure the local network is operating correctly. connected to local Re-onboard the inverter (section 11.2). network BLUE Bluetooth is If required, connect to the inverter using your phone and the Redback app. TOOTH discoverable Bluetooth is Proceed with onboarding or setup (section 11.2). connected BT deactivates 30 minutes after EMS restart.
-
Page 29: Sm3000 Smart Meter Diagnostics
12.7 SM3000 Smart Meter diagnostics The Redback SM3000 Smart Meter is usually located at the main switchboard. It detects the grid energy traffic of up to 3 phases and indicates if the site overall is importing or exporting energy to the grid. This information informs inverter operation. -
Page 30: Maintenance
WARNING: ELECTROCUTION HAZARD. Lethal voltages may be present. Isolate all sources of power and test before removing covers. Your Redback SH5000 is a low maintenance product. You can undertake the minor annual maintenance identified below. Internal maintenance must be conducted by a qualified person, such as your installer. -
Page 31: Cleaning The Battery Enclosure Fan Filters
Refit the filter covers, ensuring the vents face downward. There should be two tactile “clicks” as the snap-fits engage. Turn the BATTERY SYSTEM DC isolator ON (Up). Switch the Battery Enclosure isolator ON (to the left). Owner’s Guide – Redback Smart Hy brid System - v3.8... -
Page 32: Specifications
Max. Power (charge) DC 4600W Max. Current (discharge) DC 100A Max. Power (charge) DC 4600W Battery Type Li-ion Battery Depth of Discharge Short Circuit Current 1600A Decisive Voltage Class (DVC) DVC-A Owner’s Guide – Redback Smart Hy brid System – v3.8... - Page 33 DC 100A Fan Specification DC 48V / 0.13A x2 Protective Class Ingress Protection Rating IP54 Dimensions (W x D x H) 545x348x1125 mm Material Steel Finish Sealed and powder coated Owner’s Guide – Redback Smart Hy brid System - v3.8...
- Page 34 IEC 62109-1:2010 EC 62040-1:2017 EN 61000 CE Mark (LVD, EMC, RoHS directives) IEC62109-2:2011 IEC 62477-1:2012 DESIGNED WITH INSTALLATION STANDARDS CONSIDERED AS/NZS 3000:2018 AS/NZS 5139:2019 AS/NZS 5033:2014 (inc. Amd 1 & 2) Owner’s Guide – Redback Smart Hy brid System – v3.8...
-
Page 35: Redback Installation Details
Battery 6 ☐ ☐ Battery 7 ☐ ☐ Battery 8 ☐ ☐ Backup circuit ☐ ☐ Relay 1 ☐ ☐ Relay 2 ☐ ☐ Relay 3 ☐ ☐ Relay 4 Owner’s Guide – Redback Smart Hy brid System - v3.8... - Page 36 Specifications redbacktech.com Owner’s Guide – Redback Smart Hy brid System – v3.8...