Redback SH5000 Installation Manual page 3

Start here...
This manual describes the installation and commissioning of a Redback SH5000 Smart Hybrid Inverter (hereafter called the
SH5000 or the "Inverter") and the Redback BE14000 Battery Enclosure (hereafter called the BE14000 or the "Enclosure").
The goal is to maximise solar energy usage and minimise energy consumed from the utility.
This manual is for use by Installers and Installer Companies.
Before you go to site...
Read this manual.
The installation manual contains all the information you will need for most installation scenarios.
Book a support call
If you think you will require assistance, book Redback Technical Support 2 days before going to site. This ensures
that technical support is reserved for you if you are on-site and need assistance. Redback support is in Brisbane,
Australia and is available 8am-4pm (Brisbane time) Monday to Friday. There are three ways to book a support call:
Web: redback.link/support
SMS: +61 417 632 065
Call from Australia: 1300 240 182
Call from New Zealand: +61 7 3180 2325
Register the installation
Early registration makes it possible to do a functional, testable installation even if some information is not available
e.g., installation in a spec home where the owner's information is not available. You can also pre-assign the
installation inspector.
Register the installation at
Need something else?
Visit the Redback Document Library
Installer and Owner documentation is available for our current products. Go to
Contact the Redback Customer Support Team (Monday to Friday, 8am-4pm AEST)
In Australia: 1300 240 182
In New Zealand: +61 7 3180 2325
Email: customersupport@redbacktech.com
redback.link/register (+Add device).
redback.link/docs
Installation Manual - Redback Smart Hy brid System - v2.0
Redback Technolo gies
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