Related Manuals for Redback SH5000
Summary of Contents for Redback SH5000
- Page 1 Installation Manual Redback Smart Hybrid System SH5000 Inverter BE14000 Battery Enclosure V2.0...
- Page 2 PRIVACY NOTICE Redback will use the personal information provided to us only for warranty purposes. Without this information we will not be able to process your warranty claim. If you require further information about our privacy policy, please visit our website at redbacktech.com.
- Page 3 Book a support call If you think you will require assistance, book Redback Technical Support 2 days before going to site. This ensures that technical support is reserved for you if you are on-site and need assistance. Redback support is in Brisbane, Australia and is available 8am-4pm (Brisbane time) Monday to Friday.
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Page 4: Table Of Contents
One, two or three phase installations .................. 27 2.7.5 AC-coupled configuration ....................28 Inverter communications connections ....................29 2.8.1 Energy meter ........................29 2.8.2 Ethernet (recommended) ....................29 2.8.3 DRED ............................ 29 Installatio n Manual - Redback Smart Hy brid System - v2.0... - Page 5 4.5.2 Standby mode ........................47 4.5.3 Charge battery mode ......................47 4.5.4 Discharge battery mode ....................... 48 4.5.5 Backup mode ........................48 Troubleshooting ........................... 49 Earth fault alarm ..........................49 Installation Manual - Redback Smart Hy brid System - v2.0...
- Page 6 STACKING LIMIT. Stack packages six high or less. Do not tip. Do not sling. KEEP DRY The package/product must be protected from excessive humidity and must be stored under cover. Installatio n Manual - Redback Smart Hy brid System - v2.0...
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Page 7: Know Your Product
24. BATTERY SYSTEM DC isolator 25. PV ARRAY DC isolator 26. Backup power meter 27. Grid interactive power meter 28. BACKUP AC isolator 29. BYPASS switch 30. INVERTER AC isolator 31. Relays Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 8: Dimensions And Weights
1125 min 38.0 Combined 1960 min PYLONTECH BATTERIES US2000 2.4kWh US3000 3.55kWh Excluding batteries. Excludes Wi-Fi antenna and padlock hoops. Installed height varies slightly. Installation space Installatio n Manual - Redback Smart Hy brid System - v2.0... -
Page 9: Compatibility And Limitations
Backup circuit design notes The SH5000 includes one backup output activated during a grid outage and powered by the system batteries (4600W max.) and or available PV (5000W max). Loads on the backup circuit must be selected to extend the backup power availability, noting: Continuous battery-only power delivery up to 4600W. -
Page 10: Installation
(for example AS4777 and AS/NZS 3000 in Australia). The Redback Smart Hybrid strictly conforms to all related safety rules in design and test. Safety regulations relevant to the location should be followed during installation, operation, and maintenance. Improper operation may cause electric shock, or damage property, inverter, or equipment. - Page 11 Be sure to allow enough time for internal parts to cool down before attempting to perform any maintenance. WARNING: FIRE HAZARD • Do not keep combustible or flammable materials in the same room as the equipment. The Redback Smart Hybrid contains relays and switches which are not ignition protected.
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Page 12: Installation Overview
Installation Installation overview Installation by non-approved installers may void the product warranty. Not sure? You are approved to install Redback products if you: Contact Redback on 1300-240-182 if you are • Are a Redback registered and qualified installer, and unsure of your approval •... -
Page 13: At Site
(< -70dBm) (approx. -70dBm) (> -70dBm) Test inverter location before installation Mandatory: Request Redback Customer Service to set the inverter to “Off Comms” Find an installation site with Good or better Wi-Fi strength Review the proposed inverter location. • Does it meet the requirements of AS/NZS5139? See section 2.2. -
Page 14: Guide To As5139 Installation Requirements For Be14000
Protect the BE14000 from vehicle impact if this is a likely occurrence- use a bollard or similar device. The most likely installation scenarios are illustrated below: any clear zone may need to be fireproofed> Note: the second enclosure is optional. 2.2.1 INSTALLATION ON AN EXIT PATH Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 15: Installation On A Blank Wall
Redback Technolo gies 2.2.2 INSTALLATION ON A BLANK WALL 2.2.3 INSTALLATION NEAR A CORNER Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 16: Installation With A Low Ceiling
Installation 2.2.4 INSTALLATION WITH A LOW CEILING 2.2.5 INSTALLATION NEAR A CORNER, WITH LOW CEILING Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 17: Preliminary Electrical Installation
Ethernet cable (to home network router) • All connections between inverter, BoS and batteries are internal, using supplied cables. PART NAME Wall Mounting Frame Inverter Front Cover BoS Front Cover Cables Conduits Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 18: Installing The Be14000 Battery Enclosure
Fasten enclosure to the wall as soon as practical. 2.4.1 OVERVIEW The BE14000 Battery Enclosure is designed for AS5139 compliant Redback SH5000 Smart Hybrid Inverters. The enclosure is not designed for older or non-Redback inverters. The enclosure can house up to four Pylontech batteries. -
Page 19: Installation
INSTALLATION Installation notes • The BE14000 Battery Enclosure is pre-wired for use with an AS5139 compliant SH5000 inverter. • Reduce heat load by installing out of full sun: ideally, the installation will be against a south facing external wall, and under eaves. -
Page 20: Installing The Sh5000 Inverter Hardware
Use the frame as a template for fasteners. Fix the enclosure to the wall using eight (8) suitable fasteners. Check the frame is level (use a spirit level). Tighten the fasteners. Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 21: Balance Of System (Bos)
Rotate the PV ARRAY DC isolator knob to ON position (12 o’clock). Loosen the grub screw, rotate the knob to the OFF position (9 o’clock). Remove the knob. Loosen the four 4mm, hex-drive screws. Remove the BoS front cover and set aside. Screw in the Wi-Fi antenna. Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 22: Inverter Electrical Connections
Battery Cabinet Earth Cable Gland* PV1 Connector +ve Relays Cable Gland #2 PV1 Connector -ve *Bungs are pre-fitted to Backup and Earth cable glands, to exclude water and insects. Remove as required. Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 23: Solar Array Connections
The PV arrays in this system must be protected by a Lightning Protection System compliant with AS/NZS5033:2014. The SH5000 inverter accepts power from one or two solar arrays, using dedicated MC4-style connectors on the BoS. Shorten the PV cable as required to form drip loops. -
Page 24: Single-Phase Grid Connection
Screw torque: 3.5Nm max. Strip outer sheath from cables before winding the EMC choke. Bungs are pre-fitted to Backup and Earth cable glands, to exclude water and insects. Remove as required. Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 25: Non-Standard Installation
Redback Technolo gies 2.6.4 NON-STANDARD INSTALLATION The Redback SH5000 inverter connects to a single-phase only but can operate effectively in a two- or three-phase environment, or AC-Coupled to an existing grid connected inverter. TWO OR THREE PHASE ENVIRONMENTS A SM3000 Energy Meter is required to monitor multiple phases — informing the inverter of total grid consumption— and enabling the inverter to deploy self-generated energy as required. -
Page 26: Installing The Energy Meter & Cts
2.7.1 OVERVIEW The Redback Smart Hybrid System includes a Redback SM3000 energy meter suitable for single, two or three-phase installations or AC-Coupled configuration. The energy meter uses a “split core” type current transformer (CT). The CT installation is non-intrusive: it simply clips onto the target cable. -
Page 27: One, Two Or Three Phase Installations
The meter measures the instantaneous voltage, current, power and energy of each phase of a grid supply system. The power data is transmitted to the Redback inverter and used to manage grid inputs from solar or battery power sources. Connecting the SM3000 Connect the SM3000 as shown below, ignoring phases missing from the installation. -
Page 28: Ac-Coupled Configuration
The SM3000 measures energy flow at the grid-connected inverter and at the grid connection, enabling the calculation of house loads and the regulation of SH5000 output to ensure compliance with the Grid Export Limit (specified using RedbackInstall). Connecting the SM3000 Connect the SM3000 as shown below. -
Page 29: Inverter Communications Connections
DRM 3 / 7 DRM 4 / 8 RefGen COM / DRM 0 METHOD FOR ASSERTING DRM MODE RJ45 SOCKET ASSERT BY SHORTING PINS FUNCTION DRM 0 Operate the disconnection device Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 30: Relays
Installation 2.8.4 RELAYS The SH5000 includes two Omron G2R-1-SND-5VDC relays. Contact Redback for assistance to install up to two additional relays (4 in total) using RK-1 Relay Kits. Each relay enables the programmed or remote control of one connected circuit and attached devices: for example, pumps can be scheduled to run during daylight hours, consuming excess solar power. -
Page 31: Installing The Sh5000 Inverter
The cables are located at the left-hand top of the BoS. Plug the Energy Meter cable into socket Plug the RS485 cable into socket Fit the captive waterproof caps Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 32: Battery Installation
Battery installation 2.11.1 OVERVIEW The Redback system has a storage capacity of up to 28.4kWh NOTE: US3000C batteries are not supported. using one or two BE14000 enclosures. Each enclosure holds up to four batteries and a second enclosure is always required WARNING: SHOCK HAZARD. -
Page 33: Preparing Pylontech Batteries
Note: Newest-model is always the master, and all terminals and sockets face toward top of cabinet. For convenience, populate the bottom shelf first; connect cables; then refit the battery shelf. Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 34: Battery Bms, Power, And Earth Connections
Each battery has two positive and two negative terminals. Each pair (positive or negative) is linked internally. Route cables via the portals at sides of the Battery Shelf. Do not pinch cables. Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 35: Commissioning
4. Turn the PV ARRAY DC isolator ON (clockwise to 12 o’clock) 5. Switch the BACKUP AC isolator ON (up) 6. Switch the BYPASS to Backup (down) 7. Switch the INVERTER AC isolator ON (up) Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 36: Onboarding The Inverter
System can be set The EMS BLUETOOTH LED must be flashing to The app will request confirmation of this up but not connect. choice. A limited menu of setup options will registered. be available. Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 37: Connect Redbackinstall To The Inverter
Wait up to five minutes. Do not select MINWINPC if it appears in the inverter list. Wait a few minutes for the EMS to restart and REDBACK to appear in the list. 3. REDBACK will appear. Tap to continue. 4. Wait up to two minutes. -
Page 38: Onboarding (Connect To The Local Network)
Select the required network or swipe down to refresh the list. Enter the password. Tap Connect to continue. A Success message will appear. Tap Continue to go to the Inverter Configuration page. Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 39: Notes On Regional Settings
• Reactive Power mode INFORMATION. The local grid operator may request a non-standard safety setting for an installation. To adjust power quality response mode setpoints from default values please contact Redback Technical Support. Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 40: Redback Product Firmware Version
Wait for the Bluetooth LED to begin flashing steadily. If not already open, start RedbackINSTALL and sign in. The app will display a list of nearby Redback products that are advertising Bluetooth. Select the required Redback product from the list. Settings page will open. -
Page 41: Notes On Relay Configuration
Redback Technolo gies Notes on Relay configuration The Redback system supports up to four relays, each controlling a dedicated circuit and attached loads. Each relay has its own switching schedule, enabling the owner to move energy consumption to times of solar generation. -
Page 42: Compliance Inspections
Operatio n Compliance inspections 3.8.1 ASSIGNING AN INSPECTOR Installers may assign a Compliance Inspector to each new product installation. Assignment is completed on the Redback Portal. Products must be registered in the installer’s fleet prior to assigning an inspector. PROCEDURE ILLUSTRATION Login to the Redback portal at portal.redbacktech.com... -
Page 43: Compliance Inspection
Select View current settings to see the Detailed Regional Safety Settings. The Detailed Regional Safety Settings are read only. Scroll the page to see all settings. The settings may be Printed or Exported to PDF for record keeping. Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 44: Inverter Operation
Operatio n Inverter operation The SH5000 has a small number of physical controls available at the inverter. All sophisticated functions are managed using RedbackINSTALL or the Redback portal. Shutdown procedure Occasionally, it may be necessary to shut down the inverter interrupting all inverter functions, noting that PV, battery, and grid supplies remain energised to the isolators. -
Page 45: Ems Restart
10 minutes, indicated by the EMS LEDs stabilising to: POWER Green; ON HEARTBEAT Red; FLASHING INVERTER Blue; ON BATTERY Blue; ON (if batteries are connected) NETWORK Blue; ON (if Network is OK) BLUETOOTH Blue; FLASHING (for 30 minutes) Installation Manual - Redback Smart Hy brid System - v2.0... -
Page 46: Inverter Restart
POWER Green; ON HEARTBEAT Red; FLASHING INVERTER Blue; ON BATTERY Blue; ON (if batteries are connected) NETWORK Blue; ON (if Network OK) BLUETOOTH Blue; FLASHING (for extra 30 minutes, then OFF) Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 47: Inverter Operating Modes
Redback Technolo gies Inverter operating modes The inverter operating modes are summarised below. Select modes using the Redback app or portal. 4.5.1 AUTO MODE AUTO is the default operating mode, maximizing consumption of self-generated and stored energy. If the inverter mode has been changed, AUTO can be reselected from the portal. -
Page 48: Discharge Battery Mode
BACKUP MODE BACKUP mode starts automatically when the grid supply is interrupted (default setting). In BACKUP mode, the SH5000 provides energy to the AC backup circuit only. Energy consumption from solar is prioritised and excess solar charges the batteries. To maximise the effectiveness of the AC backup circuit, the... -
Page 49: Troubleshooting
An audible alarm will sound in the inverter. The system error light will be solid (see next page). An email will be sent to Redback customer service, the installer, and the system owner. An email is also sent when the alarm is cleared. - Page 50 OK. No action required. Battery power is available for the backup circuit POWER (may take up to 10m after a restart). Backup is off / no Open the Redback app or portal. Set “Backup output” to ON. power available Installation Manual - Redback Smart Hybrid System - v2.0...
- Page 51 If communications do not re-establish, restart the EMS. If communications do not re-establish within 10 minutes of a restart, the inverter requires re-onboarding. LEGEND: Flashing Double Flash Installation Manual - Redback Smart Hy brid System - v2.0...
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Page 52: Ems Status Leds
EMS is in start-up Set Bypass switch to the middle position for 5 seconds then return to phase the original position. Wait two minutes. If all LEDS remain ON, contact Redback for assistance. POWER OK. No action required. EMS has power See ALL LEDs OFF, above. - Page 53 Ensure the local network is operating correctly. connected to local Inverter requires onboarding. network BLUE Bluetooth is If required, connect to the inverter using your phone and the Redback TOOTH discoverable app. Bluetooth is Proceed with onboarding or setup. ...
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Page 54: Sm3000 Energy Meter Diagnostics
CTs are connect to the correct phase at energy meter (L1, L2, L3) meter No data on portal & SM3000 Cable fault (no signal) Test data cable with data tester and check data Comm’s LED flashing terminations Installation Manual - Redback Smart Hybrid System - v2.0... -
Page 55: Internet Connection Problems
The Redback inverter will perform best when it is permanently connected to the internet. An internet connection enables the inverter to send data to the Redback cloud, where you can use the Redback app or portal to view performance and fine tune the system. -
Page 56: Reset Pylontech Batteries
Reset Pylontech batteries Occasionally, it may be necessary to reset the Pylontech For more information about Pylontech battery batteries. This should only be done if instructed by Redback features refer to the OEM documentation Technical Support. included in the carton. -
Page 57: Maintenance
WARNING: ELECTROCUTION HAZARD. Lethal voltages may be present. Isolate all sources of power and test before removing covers. The Redback SH5000 is a low maintenance product. Annual maintenance is required. Note: Filters, fans and heatsink fins may require more frequent cleaning in dusty conditions. -
Page 58: Specifications
Max. Power (charge) DC 4600W Max. Current (discharge) DC 100A Max. Power (charge) DC 4600W Battery Type Li-ion Battery Depth of Discharge Short Circuit Current 1600A Decisive Voltage Class (DVC) DVC-A Installation Manual - Redback Smart Hybrid System - v2.0... - Page 59 DC 100A Fan Specification DC 48V / 0.13A x2 Protective Class Ingress Protection Rating IP54 Dimensions (W x D x H) 545x348x1125 mm Material Steel Finish Sealed and powder coated Installation Manual - Redback Smart Hy brid System - v2.0...
- Page 60 IEC 62109-1:2010 EC 62040-1:2017 EN 61000 CE Mark (LVD, EMC, RoHS directives) IEC62109-2:2011 IEC 62477-1:2012 DESIGNED WITH INSTALLATION STANDARDS CONSIDERED AS/NZS 3000:2018 AS/NZS 5139:2019 AS/NZS 5033:2014 (inc. Amd 1 & 2) Installation Manual - Redback Smart Hybrid System - v2.0...
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Page 61: Related Links And Documents
Installation Manual Application form Apply for Redback Authorised Installer Status redback.link/apply Redback Document Library Password required redback.link/docs Pylontech Battery manufacturer website pylontech.com.cn SafeWork Australia Safe work procedures safeworkaustralia.gov.au NOTES Installation Manual - Redback Smart Hy brid System - v2.0... - Page 62 Notes Installation Manual - Redback Smart Hybrid System - v2.0...
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Page 63: Close-Up And Handover
Demonstrate how to recover after a BACKUP circuit overload. Demonstrate how and when to use the BYPASS switch. Assist owner to compete their Redback Account setup, if not already done. Assist owner to download the app, demonstrate features and answer questions. - Page 64 redbacktech.com...