Solving Other Problems - Epson AcuLaser CX37DN Series User Manual

Solving Other Problems

Symptom
Machine power is
not on.
The control panel
displays TONER
LOW much sooner
than expected.
Cannot print the
machine status
list.
When the paper
type or paper size
for Tray 1 is
changed, Check
Fax Mode appears.
(Epson AcuLaser
CX37DNF only)
Printing from a
USB memory
device is not
possible.
Epson AcuLaser CX37 Series
Cause
The power cord is not correctly
plugged into the outlet.
Something is wrong with the
outlet connected to the
machine.
The power switch is not correctly
turned on (I position).
The machine is connected to an
outlet with a voltage or
frequency that does not match
the machine specifications.
One of the toner cartridges may
be defective.
Printed with heavy toner
coverage.
The tray is empty.
There is a media misfeed.
If a fax is received, it could not be
printed on paper of the currently
specified type or size. However,
copy and print operations can
be performed.
The file format (file extension) is
not one that can be printed.
MEMORY DIRECT for the machine
is set to DISABLE.
A public user is not specified for
user authentication.
Printer/Copier/Scanner User's Guide
Solution
Turn off the machine, confirm that the power cord is
correctly plugged into the outlet, and then turn on the
machine.
Plug another electrical appliance into the outlet and see
whether it operates properly.
Turn the power switch off (O position), then turn it back to
the on (I position).
Use a power source with the specifications listed in
Appendix, "Technical Specifications".
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
See specifications in Appendix.
Check that at least Tray 1 is loaded with media, in place, and
secure.
Clear the media misfeed.
Press the Fax key, and then check the error details.
To print a received fax, change the paper type to PLAIN
PAPER and the paper size to A4, LEGAL, LETTER or 8 1/2 x 13
1/2.
Only files with the format (extension) for JPEG, TIFF, XPS or
PDF can be printed.
Change the setting for the UTILITY menu/ADMIN.
MANAGEMENT/MEMORY DIRECT to ENABLE.
Contact the administrator of this unit.
Troubleshooting 221