Solving Problems With Media Misfeeds - Epson AcuLaser CX37DN Series User Manual

Solving Problems with Media Misfeeds

Note:
Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated
misfeeds may also happen if you're using unsupported print media or original media.
Symptom
Several sheets go
through the
machine together.
Media misfeed
message stays on.
Duplex misfeeds.
Media is misfeed in
the ADF.
Epson AcuLaser CX37 Series
Cause
The front edges of the media are
not even.
The media is moist from
humidity.
Front cover needs to be opened
and closed again to reset the
machine.
Some media remains misfed in
the machine.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Media is still being misfed.
The loaded document does not
meet the specifications.
The loaded document exceeds
the maximum capacity.
The document guides were not
slid against the edges of the
document.
Printer/Copier/Scanner User's Guide
Solution
Remove the media and even up the front edges, then reload
it.
Remove the moist media and replace it with new, dry media.
Open and close the front cover again.
Check the media path again to make sure that you have
removed all of the misfed media.
Use Epson-approved media. See "Specifications" on
page 88.
Plain paper, recycled paper, special paper and thick stock
can be autoduplexed if the media type is set properly in the
driver. See "Specifications" on page 88.
Make sure that you have not mixed media types in the tray.
Do not duplex, envelopes, labels, letter head, postcards,
glossy media, or single side only paper.
Check the media path inside the duplex again to make sure
that you have removed all of the misfed media.
Load the correct document. For details on the documents
that can be loaded, refer to "Documents that can be loaded
into the ADF" on page 111.
Load the document so that it does not exceed the maximum
capacity. For details on the documents that can be loaded,
refer to "Documents that can be loaded into the ADF" on
page 111.
Slide the document guides against the edges of the
document. For details on loading the document, refer to
"Loading a document into the ADF" on page 114.
Troubleshooting 219