Troubleshooting; Observable Conditions - Kodak CR 360 Service Manual

Section 9: Troubleshooting
Laser Warning
When a service operation is taking place with the cover removed, disconnect the laser according to the procedure in
Replacing the Laser Board on Page
laser safety glasses at all times.

Observable Conditions

Problem
No power
No communication with the
computer
(the "Scanner
Disconnected" message
appears when KODAK QC
Software is launched)
Scanner does not initialize
or is stuck in initialization
mode
Scanner does not load
screen from cassette
("screen ... state fail" error
message)
6H4869
69. If the laser must be activated during the service procedure, wear protective
Possible Cause
No main power
UPS
Power cord
Fuse
Power switch
Power supply
USB cord
USB driver is not installed or
not functioning
Problem with host computer Connect the scanner to a different computer.
Controller board malfunction Replace the controller board. (See
Cassette was not correctly
loaded to the scanner
No screen inside the
cassette
Optical head assembly is
not moving to start position
Bad connection between
the USB board and motion
board
Linear stepper motor is
malfunctioning
The screen did not come out
of the cassette
Loader malfunction
Roller malfunction
Solution
Check the wall socket.
Check that the UPS is turned on and functioning.
Check both ends of the power cord to ensure that they
are firmly connected. Replace the power cord if
necessary.
Check the fuse in the power input module. (See
Replacing the Fuses on Page
Check the power switch with DVM. Replace the power
switch if necessary. (See
Filter Module on Page 28.)
Using DVM check the power supply outputs and verify
that they reach all boards. Replace the power supply
module if necessary.
Check that the USB cord is firmly connected on both
ends.
Replace USB cord.
Install the USB driver (see the Installation Manual).
Controller Board on Page
Remove the cassette and insert it again.
Verify that the cassette contains a screen.
Check functionality of limit sensors. (See
Installing the Right Limit Sensor on Page 89
Step 4 in Installing the Left Limit Sensor on Page
Check the connection. (See
Replace the loader assembly. (See
Loader Stepper Assembly on Page
Use the screen remover device to try to manually eject
the screen from the cassette.
Check the loader functionality. (See
Page 87.)
Check the roller motor and rollers functionality. (See
Test Procedure on Page

Troubleshooting

30.)
Replacing the Power Line
Replacing the
32.)
Step 4 in
and
90.)
Step 3 on page 37.)
Removing the
67.)
Test Procedure on
87.)
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