Connectivity Troubleshooting; No Connection Between The Vscan Air Cl And The Mobile Device - GE Vscan Air Manual

Vscan Air Maintenance

No connection between the Vscan Air CL and the mobile device

Troubleshooting frequently asked question
Problem
Fluids inside probe
Battery door sealing not working
Degrading image quality
Bad image quality, cross
contamination, electrical shock
Electric shock from the probe
Not able to disinfect properly
Probe not turning ON
6-24

Connectivity troubleshooting

To be able to connect the Vscan Air CL to the mobile device, the
mobile device's Wi-Fi should be turned ON.
If the connection is broken, try these steps:
• Ensure the Wi-Fi is enabled in the mobile device.
• Ensure that the Vscan Air CL is turned ON.
Table 6-4: Troubleshooting FAQ's
Possible reason
The probe got dropped or collided
with some other object and covers
could have broken.
Fluids inside probe, cross
contamination, water and dust
particulate can enter inside the
probe, causing degradation in
performance.
Could be due to damaged
transducer or dead elements
Could be due to dropping the
probe or wrong cleaning agents
used or the probe could have
come in contact with sharp edges.
Could be due to dropping the
probe.
Uneven surfaces, cracks, uneven
joint parts.
Could be due to hardware issue.
Probe power button not working.
Resolution
Contact GEHC Service (see
'Contact Information' on
page 1-12)
Contact GEHC Service (see
'Contact Information' on
page 1-12)
Contact GEHC Service (see
'Contact Information' on
page 1-12)
Contact GEHC Service (see
'Contact Information' on
page 1-12)
Contact GEHC Service (see
'Contact Information' on
page 1-12)
Contact GEHC Service (see
'Contact Information' on
page 1-12)
Contact GEHC Service (see
'Contact Information' on
page 1-12)
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Vscan Air
Direction GP092020-1EN Rev 18
User Manual