Connectivity Troubleshooting - GE LOGIQ S8 Service Manual

GE H
EALTHCARE
D 5394227, 12
IRECTION
7-7-24

Connectivity Troubleshooting

For information on connectivity setup, see
Table 7-19
Cannot connect to PACS through the
network
No ping through the network
No verify for the DICOM server
Connectivity Conditions
Symptom
Section 7-7 - Troubleshooting Trees, Instructions and Tech Tips
Section 3-8 "Setting Up Connectivity and Tips" on page
Cause
Open a command prompt.
"Ping" and verify no lost packets. If there is an error, try to
reimage.
"Ping" IP address for the LOGIQ™ S8 (given by hospital or the
listed default in manual) and verify no lost packets. If there is
an error, replace the board.
Network properties are
not correct. "Ping" gateway if given one and verify no lost packets. If there
is an error, verify that network cable plugged in, and the
Network card failure.
network lights on the front are blinking. Double check subunit
and gateway are correctly entered. This point and beyond are
hospital issues.
"Ping" another machine on the network and verify no lost
packets. If there is an error, try pinging from another computer
on the same network.
Check the speed of your connection. Media type should be set
Media type not set to
for Auto Select. Remember that every time the system is re-
Auto Select
ghosted that setting goes back to the default value.
Check cables. You need a crossover cable if you are
connected directly to the device. Use a straight cable
whenever you go through a hub. The use of a hub is highly
Hardware not
recommended.
connected properly
Try connecting the network cable directly to the Ethernet port
in the board. If the connection works, troubleshoot the cabling
to the external device.
Check proper addressing. The system should be under the
Incorrect address same subnet or have a gateway address to be able to connect
to another subnet.
Network is down Verify that the network is active and running.
With your laptop check to see if you can ping the LOGIQ™ S8
and the device (Printer or PACs).
Server does not
support the DICOM Check if the device supports Verify.
service
Port or AE title settings
Check port and AE title info.
are not correct.
Check if the device is up and running. It may be up but in an
Server is not running error status. Reboot the device if possible. You also may need
to reboot the LOGIQ™ S8.
Use Network Capture.
Unknown
See
LOGIQ S8/LOGIQ E8 S
Solution
"Network Capture" on page 7-61.
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ERVICE ANUAL
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