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Intermec 6822P User Manual

Intermec 6822P User Manual

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6820
Series 80-Column Printer
6822 Configuration
User's
Manual

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Summary of Contents for Intermec 6822P

  • Page 1 6820 Series 80-Column Printer 6822 Configuration User’s Manual...
  • Page 2 The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.
  • Page 3 Description of Change 2/2009 Revised cover to indicate the manual is for the 6822 version of the 6820 series printer. Other minor changes including copyright date and process for downloading documentation from the Intermec web site. 6820 Series 80-Column Printer User’s Manual...
  • Page 4 6820 Series 80-Column Printer User’s Manual...

  • Page 5: Table Of Contents

    Fixed Mount Printer ........
  • Page 6 Default Printer Settings ........
  • Page 7 Clear Vertical Tabs......... . 59 6820 Series 80-Column Printer User’s Manual...
  • Page 8 Aligning the Printer Mechanism ........
  • Page 9 Troubleshooting Using the Printer Self-Test........
  • Page 10 Factory-Installed Printer Defaults ........
  • Page 11 ..............149 6820 Series 80-Column Printer User’s Manual...

  • Page 12: Before You Begin

    Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

  • Page 13: Global Services And Support

    About Us > Contact Us. Service Location Support For the most current listing of service locations, from the Intermec web site, click Support >Returns and Repairs > Repair Locations. For technical support in South Korea, use the after service locations...

  • Page 14: Who Should Read This Document

    The Intermec web site at (as PDF files) that you can download for free. To download documents 1 Visit the Intermec web site at www.intermec.com. 2 Click Support > Manuals. 3 Use the Product Category field, the Product Family field, and the Product field to help you locate the product whose documentation you want to download.

  • Page 15: Using The 6820 80-Column Printer

    6820 Series 80-Column Printer User’s Manual Using the 6820 80-Column Printer Use this chapter to familiarize yourself with the 6820 printer. In this chapter you will find these sections: • Learning About the Printer Models • Guidelines for Operating the Printer •...

  • Page 16: Learning About The Printer Models

    The terminal holder may be mounted on the printer or a remote dock can connect to the side of the printer. A deep paper tray, which holds up to 200 3-ply forms (up to 5 cm or 2 in of paper) is located under the printer mechanism.

  • Page 17: Guidelines For Operating The Printer

    • Do not rest objects on, under, or against the printer. • If the printer is attached to a vehicle electrical system, do not start or stop the vehicle engine while you are printing. • Do not overload the paper tray or paper jams will occur.
  • Page 18 Understanding the Buttons Name Form Feed Set Page Line Feed Note: All printer covers are hinged to the printer. These hinges have a tension screw (turn clockwise to tighten, turn counterclockwise to loosen), should you need to adjust them. Indicator Description...

  • Page 19: Using The Reset Button

    Note: The reset button does not reset a connected Bluetooth module as it is powered from a different power source. Both the fixed mount printer and the portable printer have a reset button on the left-hand side of the raised printer mechanism. See the following illustration for the location of the reset button.

  • Page 20: Understanding The Power Supply Options

    Connecting to a Vehicle Power Supply You will need to order a printer installation kit to install the 6820 printer in a vehicle. The following kits are available: •...

  • Page 21: Connecting To A Dc Power Source

    Connecting to a DC Power Source Each printer has a DC power jack that connects the printer to a power source, such as the vehicle battery or an external power supply. Each printer communicates with a mobile computer through the mobile computer socket (in a terminal holder, remote terminal holder, or vehicle dock).
  • Page 22 Chapter 1 — Using the 6820 80-Column Printer 6820 Series 80-Column Printer User’s Manual...

  • Page 23: Installing The 6820 Printer

    6822 Series 80-Column Printer User’s Manual Installing the 6820 Printer This chapter provides instructions how to set up the 6820 printer for the first time. In this chapter you will find these sections: • Installing the Internal Battery • Installing the Ribbon Cartridge •...

  • Page 24: Installing The Internal Battery

    The printer battery does not provide charge to the computer. Note: Remove the printer battery when storing a printer for more than 2 or 3 days. After storage, reinstall the battery and connect the printer to an external power source for at least 14 hours to recharge the battery.

  • Page 25: Installing The Ribbon Cartridge

    Installing the Internal Battery Installing the Ribbon Cartridge Make sure there is a ribbon cartridge in the printer before you print and that the ribbon is fully seated (the cartridge makes a distinct “snap” or “click” when properly seated) with the visible portion of the ribbon straight and even.

  • Page 26: Adjusting The Printhead Gap

    Installing the Ribbon Cartridge Adjusting the Printhead Gap The printhead gap adjuster is part of the printer mechanism on the side opposite the green thumb wheel. The printhead adjuster has five notches between the printhead and the platen for different paper thicknesses.

  • Page 27: Loading The Paper Tray

    • • 3 Pull the top form out and over the rear of the printer mechanism. 4 Lower the printer mechanism back into operating position. 6822 Series 80-Column Printer User’s Manual The fixed mount printer holds up to 200 3-ply forms about 5 cm (2 in) thick.

  • Page 28: Loading Paper In The Printer

    Positioning the Paper Paper for the 6820 has perforated strips that fit onto the pinfeed holder pins, guiding the paper into the printer. This paper is sold separately in 1, 2, or 3-ply forms. To position the paper 1 Open the pinfeed holders outward.

  • Page 29: Adjusting The Pinfeed Holders

    1 With the pinfeed holders open, release the locking tab on the pinfeed holder opposite the green thumb wheel. 2 Adjust the pinfeed holder position so that the pins align with the paper. 3 Close the pinfeed holder. 6822 Series 80-Column Printer User’s Manual...
  • Page 30 Adjusting the Pinfeed Holders To feed paper into the printer 1 Press Form Feed button to feed the paper into the printer. 2 Lower the paper bail. An empty printer auto feeds new paper approximately 0.25 cm (0.1 in) beyond the top of the paper bail.

  • Page 31: Inserting A Computer In The Terminal Holder

    3 Once the paper is properly positioned, press the Set Page button to clear the Paper Out light and indicate where the top of the page is. 4 Close the printer lid. Make sure the paper passes through the paper slot when the printer begins to print.
  • Page 32 Chapter 2 — Installing the 6820 Printer 6822 Series 80-Column Printer User’s Manual...

  • Page 33: Configuring The 6820 Printer

    Configuring the 6820 Printer Use the Printer Configuration Utility to load fonts on the printer and to change the printer settings. In this chapter you will find these sections: • Connecting to the Printer • Understanding the Font Modules •...

  • Page 34: Connecting To The Printer

    The cable is located behind the printer mechanism on the same side as the green thumb wheel and is the one that is not attached to the printer mechanism.

  • Page 35: Using The Printer Configuration Utility

    Instructions for installing fonts are provided later in this chapter. If you followed the default installation process, the Printer Configuration Utility FONTS directory is located at Program Files\Intermec\6820 Printer Configuration Utility\FONTS. Do not rename the font files in the FONTS directory or they will not work correctly.
  • Page 36 To set up your PC to use the Printer Configuration Utility 1 Insert the toolkit CD in your PC. 2 From your desktop, use your Explorer application to view the contents of the toolkit CD. 3 Double-click the setup.exe file, then click Next from the Welcome screen to continue.
  • Page 37 5 Click Disk Cost to see the amount of disk space required to install the Printer Configuration Utility. Click OK to close and return to the installation screens. 6820 Series 80-Column Printer User’s Manual...
  • Page 38 Chapter 3 — Configuring the 6820 Printer 6 Click Next to verify installation, click Back to adjust the information on the previous screen, or click Cancel to exit the installation.’ 7 Installation Complete appears on the screen. Click Close to exit the installation program.

  • Page 39: Disabling The Microsoft Activesync Serial Port Connections

    3 Click OK. 4 Close the ActiveSync application. Operating the Printer Configuration Utility The Printer Configuration Utility consists of a list of fonts, some parameter settings, and a printer control program. When the Printer Configuration Utility is active, it holds a “configuration clipboard”...
  • Page 40 Click the Reset to Defaults button to reset the to the factory default printer configuration. To start the Printer Configuration Utility • Click the desktop icon or Start > Programs > Intermec > 6820 Printer Configuration Utility > PConfigApp.exe to start the Printer Configuration Utility. 6820 Series 80-Column Printer User’s Manual...

  • Page 41: Communicating With The Printer

    2 Click either the Get 6820 Configuration or the Set 6820 Configuration button to open communications with the printer. The “Opening COM Port x to printer . . . ” message appears in the text box when you initiate communications with the printer. The “x”...
  • Page 42 4 The “Opening COM Port x to printer. . . Done.” message indicates that communication between your PC and the printer has been established. Note: If “Unable to open COM Port x to printer” appears in the text box another software application may be using the selected COM port.

  • Page 43: Setting The 6820 Configuration

    To view the settings on your 6820 1 Click the Get 6820 Configuration button to initiate communication. 2 The “Getting printer parameters . . . ” message appears when the Printer Configuration Utility retrieves configuration information from the printer. 3 The message “Getting printer parameters . . . Done” appears after configuration information is retrieved.
  • Page 44 To learn what fonts are currently installed on your printer • Click the Get Printer Fonts button. The installed fonts appear in the text box in the bottom right corner of the dialog. 6820 Series 80-Column Printer User’s Manual...
  • Page 45 Click the right arrow pointing to the Fonts Selected for Update list to copy the selected font files to this list. Below is a sample screen. If the fonts you select exceed the space available in printer memory, an error message appears. Click OK to close the error message and not copy the font to the Fonts Selected for Update list.
  • Page 46 Fonts Selected for Update list. Click Update Printer to update the fonts in the printer with those in the Fonts Selected for Update list. The Update progress: bar indicates the progress as the control program or fonts are written to the printer.

  • Page 47: Default Printer Settings

    “Factory-Installed Printer Defaults” on Cause The timeout error may occur due to either of these situations: • The printer was not reset in the time allowed. • The COM port exists on the desktop computer but nothing is connected to the port.

  • Page 48: Connecting To The Bluetooth Adapter

    COM port x or try another port. Connecting to the Bluetooth Adapter If your 6820 has a Bluetooth adapter, be sure to connect this adapter after you finish reconfiguring the 6820 fonts and exit the Printer Configuration Utility (flat gray ribbon cable under the printer mechanism).

  • Page 49: Control Code Definitions

    6820 Series 80-Column Printer User’s Manual Control Code Definitions This chapter contains a set of control code definitions and specifications for page layout for the 6820 printer. In this chapter you will find these sections: • Understanding Control Code Definitions •...

  • Page 50: Understanding Control Code Definitions

    Understanding Control Code Definitions I/O Buffer All characters and control codes received by the printer are stored in this buffer. Characters and controls codes are read from this buffer and acted upon to form the print buffer. Characters are removed from the I/O buffer as they are processed.

  • Page 51: Using Printer Control Codes

    The backspace control code (BS) is not reliable when text contains different character pitches. For reliable backspacing, use the escape sequence (ESC “\”), Set Relative Print Position. Beeper The printer produces a beep lasting approximately 1/10 of a second Format Decimal 6820 Series 80-Column Printer User’s Manual page 138.

  • Page 52: Cancel Line

    Format Decimal Note: You can add an automatic line feed with a configuration item. Delete Deletes the last character in the print buffer. This functions only in left justification. Format Decimal ASCII ASCII ASCII 6820 Series 80-Column Printer User’s Manual...

  • Page 53: Form Feed

    27 115 1* Cancel Half-Speed Printing Turns off half-speed mode (factory default), and continues with normal speed printing. Format Decimal 27 115 0* 6820 Series 80-Column Printer User’s Manual ASCII ASCII 1B 73 01* ESC “s” 1* ASCII 1B 73 00*...

  • Page 54: Set Inactivity Time For Sleep Mode

    Set Inactivity Time for Sleep Mode Sets the amount of time the printer waits before it goes into low-power mode. The factory default is 10 seconds. Format Decimal 27 122 n Line Feed Perform Line Feed Prints and then clears the contents of the print buffer, resets the character count to zero;...

  • Page 55: Perform N/216-Inch Reverse Line Feed

    Range of n is 0-255. Format Decimal 27 106 n Perform Master Reset Initializes the printer and restores factory installed printer defaults, (see “Factory-Installed Printer Defaults” on page 143 of settings that are initialized with this command). Format Decimal...

  • Page 56: Set Print Position (Relative)

    Decimal 27 31 1 1B 5C n1 n2 1B 1F 00 ottom-up printing. The last page is printed first. 1B 1F 01 6820 Series 80-Column Printer User’s Manual ASCII ESC “\” n1 n2 ASCII ESC US (0) ASCII ESC US (1)

  • Page 57: Select Unidirectional Printing

    This allows more accurate print positioning during text mode printing, for the current line. Format Decimal 27 60 6820 Series 80-Column Printer User’s Manual ASCII 1B 55 01* ESC “U” 1* ASCII 1B 55 00) ESC “U”...

  • Page 58: Page Formatting Functions

    These settings need to conform to the actual size of the paper used in the printer. The line spacing functions set the amount of space from one line to the next, for line feeds. The factory default is 1/6 inch (6 lines per inch).

  • Page 59: Select 7/72-Inch Line Spacing (7 Dots)

    1/216 inch is 1/3 the distance between pins of the printhead (approximately 1/3 of a dot) and 27/216 is 8 lines per inch. Range of n is 0-255. Format Decimal 27 51 n 6820 Series 80-Column Printer User’s Manual ASCII 1B 30 ESC “0” ASCII 1B 31 ESC “1”...

  • Page 60: Select N/72-Inch Line Spacing (N Dots)

    Clears the print buffer text and sets the left margin, relative to the number of columns to the left of the first column to print (factory default = 0). ASCII 1B 41 n ESC “A” n ASCII 1B 51 n ESC “Q” n 6820 Series 80-Column Printer User’s Manual...

  • Page 61: Set Skip Over Perforation

    Cancel Skip Over Perforation Cancels the skip over perforation, which allows the maximum number of lines to print on each page. Format Decimal 27 79 6820 Series 80-Column Printer User’s Manual ASCII 1B 6C n ESC “l” n ASCII 1B 4E n ESC “N”...

  • Page 62: Character Style And Text Mode Functions

    ESC SI (1). Note: This function is not supported in DBCS. “Master Select” on page Condensed + Expanded Condensed + Elite 9 cpi (approximate) 20 cpi (approximate) ASCII 1B 0F ESC SI 6820 Series 80-Column Printer User’s Manual 53).

  • Page 63: Select Double-Strike Mode

    Decimal 27 71 Cancel Double-Strike Mode Cancels double-strike mode. Note: This function is not supported in DBCS. Format Decimal 27 72 6820 Series 80-Column Printer User’s Manual ASCII 1B 12 ASCII 1B 47 ESC “G” ASCII 1B 48 ESC “H”...

  • Page 64: Select Double-Wide Mode

    (expanded) mode, ESC “W” (1) or Master Select, ESC “!”. Note: This function is not supported in DBCS. Format Decimal 27 20 ASCII 1B 0E ESC SO ASCII 1B 14 6820 Series 80-Column Printer User’s Manual...

  • Page 65: Select Double-Wide Print

    A character pitch of 12 cpi (characters per inch) is selected. This also cancels pica pitch (factory default = Pica). Note: This function is not supported in DBCS. Format Decimal 27 77 6820 Series 80-Column Printer User’s Manual ASCII 1B 57 01* ESC “W” 1* ASCII 1B 57 00* ESC “W”...

  • Page 66: Select Emphasized Print Mode

    0-63 with a factory default of 0. Format Decimal 27 32 n ASCII 1B 4B ESC “E” ASCII 1B 46 ESC “F” ASCII 1B 20 n ESC SP n 6820 Series 80-Column Printer User’s Manual...

  • Page 67: Select Italic Mode

    Note: This function is not supported in DBCS. Format Decimal 27 33 n 6820 Series 80-Column Printer User’s Manual ASCII 1B 34 ESC “4” ASCII 1B 35 ESC “5”...
  • Page 68 5 cpi 6 cpi 8.58 cpi 10 cpi 12 cpi 17.16 cpi Mode Pica Elite Condensed (compressed) Emphasized Double-Strike Double-Width (expanded) Italic Underlined Emphasized Compressed Mode Expanded Expanded Elite Expanded Compressed Pica Elite Compressed 6820 Series 80-Column Printer User’s Manual...

  • Page 69: Select Pica Pitch

    Prints all subsequent characters in approximately 2/3 the normal height in the lower part of the character space, until Cancel Subscript/ Superscript is encountered. Note: This function is not supported in DBCS. 6820 Series 80-Column Printer User’s Manual ASCII 1B 50 ESC “P”...

  • Page 70: Cancel Subscript/Superscript Mode

    Format Decimal 27 45 0* ASCII 1B 53 01* ESC “S” 1* ASCII 1B 54 ESC “T” ASCII 1B 2D 01* ESC “–” 1* ASCII 1B 2D 00* ESC “–” 0* 6820 Series 80-Column Printer User’s Manual...

  • Page 71: Tabs And Tab Setting Functions

    • Are not affected by subsequent changes in pitch. • May range up to maximum width for character and printer size. • All previous tab stops are cleared when new tab stops are set. If the left margin is changed after the horizontal tabs are set, tab stops are cleared.

  • Page 72: Set Horizontal Tabs

    Format Decimal ASCII 1B 44 n1 n2 .. nk 00 ESC “D” n1 n2 .. nk NUL ASCII 1B 44 00 ESC “D” NUL ASCII 6820 Series 80-Column Printer User’s Manual...

  • Page 73: Set Vertical Tabs

    This channel is selected for use by the Select Vertical Tab Channel function. Format Decimal 27 98 c n1 n2 .. nk 0 6820 Series 80-Column Printer User’s Manual ASCII 1B 42 n1 n2 .. nk 00 ESC “B” n1 n2 .. nk NUL ASCII 1B 42 00 ESC “B”...

  • Page 74: Clear Vertical Tabs In Channel

    (range: 0-7). Using Character Sets and User-Defined Functions You can install different character sets on the printer. In some cases more than one character set may be present at one time, depending on the amount of available font memory. The 6820 reserves 438 K of memory for installing fonts in flash memory.

  • Page 75: Single-Byte Character Sets

    The first byte of the character code sent to the printer is known as a lead-in byte. The second byte of the character code is known as the trailing byte. Different character sets have different requirements for the values of both lead-in and trailing byte.

  • Page 76: Select National Character Set

    SBCS. Select National Character Set By default, code page 0 is selected by the printer at reset. Use the following escape sequence to select international character support. Escape sequence codes can only be used for code page 0. All other code pages use direct character code mapping to select the appropriate font for rendering.

  • Page 77: Hebrew Character Set

    *.*.*.* *...* *.*.*.* *.*.*.. *...*. *...* *.*.*.* *.*.*.* ..*...* *...* *...* *...* .*..*.. .*...*..* ...* .*...* .*...*. *.*...* *.*...* ..*.*..*..*...* ...* *...*. ..*.*..* ...* ...* ...*. *.*.*.* ...* 6820 Series 80-Column Printer User’s Manual ¡ Ñ ¿...

  • Page 78: Greek Character Set

    Greek Character Set Greek Character Set The selected set stays in effect until the printer is reset and receives a Master Reset command, or a new international character set is selected. Note: This function is only used with the default character set...

  • Page 79: User Defined Characters

    SBCS code page is selected. There is no method to redefine characters in the other code pages, since unique code pages can be created and loaded into the printer memory. Copy ROM to RAM The characters in ROM are copied into RAM, so a complete user-defined character set is created by editing selected characters.

  • Page 80: Select User-Defined Character Set

    Select User-Defined Character Set A user-defined character set can be selected, after the Define User-Defined Characters function is used to define the character set. Note: This function is only useful with the default SBCS. “Printable Code Expansion 6820 Series 80-Column Printer User’s Manual...

  • Page 81: Select Default Character Set

    Select User-Defined Set function, before these characters can print. Factory default disables printing of these codes. Note: This function is only useful with the default SBCS. Format Decimal 27 54 6820 Series 80-Column Printer User’s Manual ASCII 1B 25 01 ESC “%” (1) ASCII 1B 25 00 ESC “%”...

  • Page 82: Disable Printing Of Codes 128-159

    Decimal 27 73 n Printable Code Expansion Characters ASCII 1B 37 1B 49 n ASCII ASCII none none none none none 6820 Series 80-Column Printer User’s Manual ASCII ESC “7” ASCII ESC “I” n ASCII none none none none none...

  • Page 83: Enable Printing Of Character Graphics

    • When the default SBCS code page is selected, a space is printed • When other SBCS code pages are selected, the character associated with the code page is printed. 6820 Series 80-Column Printer User’s Manual ASCII ASCII none none...

  • Page 84: Disable Printing Of Character Graphics

    27 116 0 Enable Printing of Character Graphics This function allows printing of character graphics from the currently selected SBCS code page, by sending a graphics string to the printer. The values of the graphics data bytes can range between 0-255. Format Decimal 27 43 n d1 ...

  • Page 85: Graphics Functions

    256. Then n2 is the quotient (the whole number) and n1 is the remainder. If you require less than 256 dots (columns), then n1 indicates the number of dots and n2 is set to zero. 6820 Series 80-Column Printer User’s Manual...

  • Page 86: Select Graphics Mode

    72 dots per inch, 576 dots per 8 in line 90 dots per inch, 720 dots per 8 in line 144 dots per inch, 1152 dots per 8 in line 6820 Series 80-Column Printer User’s Manual ASCII ESC “*” m n1 n2 ASCII ESC “?”...

  • Page 87: Select Single Density Graphics Mode

    Double Density mode, however, the speed is doubled. Calculating the parameters, n1 and n2, is described on page 74. Format Decimal 27 89 n1 n2 6820 Series 80-Column Printer User’s Manual ASCII 1B 4B n1 n2 ESC “K” n1 n2 “Nine-Pin Graphics Modes” on...

  • Page 88: Select Low-Speed Quadruple Density Graphics Mode

    If you require less than 256 dots (columns), then n1 indicates the number of dots and n2 is set to zero. ASCII 1B 5A n1 n2 ESC “Z” n1 n2 6820 Series 80-Column Printer User’s Manual...

  • Page 89: Select 9-Pin Single Density Graphics Mode

    The resolution is now 120 dots per inch. Each 8-inch line can accommodate 960 columns of graphic dots. A graphic string that exceeds the length of the print line is discarded. 6820 Series 80-Column Printer User’s Manual ASCII 1B 5E 00 n1 n2 ESC “^”...
  • Page 90 Chapter 4 — Control Code Definitions 6820 Series 80-Column Printer User’s Manual...

  • Page 91: Troubleshooting And Maintaining The 6820

    6820 Series 80-Column Printer User’s Manual Troubleshooting and Maintaining the 6820 This chapter helps you correct printing problems that may occur. If you experience a printing problem, you can perform several tests to find and possibly correct the problem. In this chapter you will find these sections: •...

  • Page 92: Troubleshooting Basics

    “Printer Failure Indicators” on page If there is no reaction from the printer after you press a button on the control panel, or if the power LED blinks, verify that the power cables are properly connected between the printer mechanism and its power source (internal battery, vehicle cable, or ac).

  • Page 93: Testing Communications/Pc

    • communication configuration If the printer self-test report does not print, reset the printer. If the report does print after resetting, then the printer is all right and the reason the printer does not respond to PC print requests is probably communications or PC related.

  • Page 94: Aligning The Printer Mechanism

    Pivot frame 2 Check the area between the printhead and the printer cavity. If the ribbon cartridge touches the pivot frame, the printer mechanism needs realignment. 3 Loosen the four screws that hold the mechanism in place using a Phillips screwdriver.

  • Page 95: Understanding Printer Errors

    4 Push the printer mechanism to the right away from the green thumb wheel. 5 Press on the right side of the printer mechanism to the back as far as it will go. Note: In this position, the right back edge of the printer mechanism may touch the pivot frame.
  • Page 96 For paper out errors, load paper and press the Set Page button before printing begins. Press the Form Feed button to load the paper to the top of form. The following table provides a listing of printer failure indicators and describes what they mean.

  • Page 97: Troubleshooting Using The Power-On-Self-Test (Post)

    POST is performed. The printer emits beeps and flashes the LEDs to indicate the cause of any POST errors. POST error codes are described in the following table.

  • Page 98: Understanding Fatal Errors

    The printer suspends after the processing the error code. When the printer resumes, an error again and the printer suspends again. Reset the printer to correct the error. If a reset does not correct the error, have the printer checked by a qualified service technician.

  • Page 99: Eeprom Configuration Block Errors

    EEPROM Configuration Block Errors Errors related to an invalid block (diagnostic block) produce 13 beeps, and then the printer suspends. It continues to produce this symptom until the configuration block error is corrected. Configuration block errors may be caused by a flash write error or an incorrect printer configuration.

  • Page 100: Performing A Printer Self-Test

    • The printer model number is given on line 1 (first line). This identifies the printer type used, in this case the 6820. • The 8-digit serial number of the printer is listed on line 4 under the “Serial#” heading on line 3. The serial number is also on the inside of for a sample printout.
  • Page 101 10.5 V to charge the internal battery. At 7.5 V or less, the Low Batt LED comes on and the printer enters Sleep mode. At 10.5 V or less, the Low Batt comes on but the printer still prints. •...
  • Page 102 Divide the number by 12 to get the step position. There are 512 steps across the page. If it is jammed at position 0, check the printer mechanism alignment. If it is jamming in the middle, it is more likely a dirty ribbon or obstruction in the printhead’s path.
  • Page 103 Fault ADErr EEErr Dlink Llink Sample First Page of the Self-Test Note: Lines 15-18 are factory default printer settings. Take note of these lines when reading the self-test report. ---------------------------------------------------------------------------------- ------------------------------------------------------- 1NP6820 2 Copyright 1997, 1998, Intermec Technologies Corporation. 3Serial#...

  • Page 104: Miscellaneous Troubleshooting Tips

    The pattern continuously prints the ASCII characters between 33 and 126 decimal inclusive for the entire page, or until you cancel the print by pressing a button on the printer. An example of that rotating pattern is shown below.
  • Page 105 If battery, recharge or replace (see “Installing the Internal Battery” on page 10). Printer emits 2 sets of 3 beeps. Printer out of paper. 6820 Series 80-Column Printer User’s Manual Test or Cause Incorrect protocol selection. Make sure your device is configured to be discoverable and/or connectable.
  • Page 106 Possible Printer Problems (continued) Symptom Printer works but some or all LEDs do not work. Printer does not print. No data input. Test: Pull paper toward roller. Cause: If paper is resistant: Paper wrinkled, creased, moist, or perforations missing. Replace the paper.

  • Page 107: Understanding Diagnostic Information

    The data in the flash is used for diagnostic information for a catastrophic failure, or over the phone with a customer. 6820 Series 80-Column Printer User’s Manual Test or Cause Remove ribbon cartridge and turn knob.
  • Page 108 Diagnostic information is updated and maintained by the printer. All diagnostic information is shadowed in RAM. At the end of every 50 forms, the flash information is updated from the RAM. The printer also updates the diagnostic information for nonrecoverable error, printer resets, printer self-test, and remote polling of diagnostic information.
  • Page 109 Page number at last 12 V error 12 V error count Temperature, maximum and minimum over last 50 reports. Set A2D value Temperature, min/max over printer life. Set A2D value Temperature error. Last A2D conversion below -10 or above 60...
  • Page 110 Stored as bits 0-3 bits 4-5 bit 6 bit 7 1 byte binary 1 byte 2 bytes binary 2 bytes binary in 1/720 4 bytes 4 bytes 4 bytes 4 bytes 6820 Series 80-Column Printer User’s Manual Total Length 46 bytes...
  • Page 111 Paper fault error count A2D conv. error count EEPROM write error count Double link error count Lost link error count Out of buffers error count Unused 6820 Series 80-Column Printer User’s Manual Total Stored as Length 4 bytes 4 bytes 4 bytes...

  • Page 112: Cable Configurations

    Cable Configurations This section shows common cable configurations between a mobile computer or a dock and the printer. Mobile Computer Signal Name Chassis Ground Charge Input SG (Signal Ground) DSR (Data Set Ready) DTR (Data Terminal Ready) CTS (Clear To Send)
  • Page 113 TXD (Transmit Data) * Signals are not available on the 6100 Dock 25-Pin D-sub Male 25-Pin to 25-Pin Cable (P/N 216-771-XXX) 25-Pin to 25-Pin Cable (P/N 216-771-xxx) 6820 Series 80-Column Printer User’s Manual Pin # Pin # Wall Mount Printer Signal Name...
  • Page 114 9-Pin D-sub Female 9-Pin to 15-Pin Cable (P/N 226-016-XXX) 9-Pin to 15-Pin Cable (P/N 226-016-xxx) Pin # Pin # shield shell shell 6820 Series 80-Column Printer User’s Manual Printer Signal Name Chassis Ground Terminal Charge out to computer 15-Pin D-sub Female...
  • Page 115 CTS (Clear to Send) DSR (Data Set Ready) SG (Signal Ground) 25-Pin D-sub Male 25-Pin to 15-Pin Cable (P/N 226-162-XXX) 25-Pin to 15-Pin Cable (P/N 226-162-xxx) 6820 Series 80-Column Printer User’s Manual Pin # Pin # shield open shell Printer w/6210 Terminal Holder...
  • Page 116 9-Pin D-sub Female Data Communications Cable (P/N 226-270-XXX) Data Communications Cable (P/N 226-270-xxx) Pin # 6820 Series 80-Column Printer User’s Manual Printer Pin # RJ-11 Jack...

  • Page 117: Cleaning The Printer Case

    Note: Micro Clean II (P/N 901-438-xxx) is the only cleaner recommended for the printer case. Other cleaners can damage the printer case. Contact Intermec Inside Sales at 1-800-255-6292 to purchase Micro Clean II. 6820 Series 80-Column Printer User’s Manual...

  • Page 118: Cleaning The Outside Of The Case

    Note: Guide Shaft Cleaner is recommended for cleaning your 80-column printer guide shafts. Cleaning the printer guide shaft can reduce the number of head jams caused by dirt and buildup. Contact Intermec Inside Sales at 1-800-255-6292 to purchase Guide Shaft Cleaner. Cleaning the Outside of the Case Do not pour liquid cleaners directly on the printer case.

  • Page 119: Changing The Ribbon Cartridge

    Changing the Ribbon Cartridge The printer ribbon contains a special lubricant to ensure that the fine dot wires inside the printhead receive adequate lubrication. Replace the ribbon frequently to prolong the life of the printhead. The printer requires no additional lubrication.

  • Page 120: Cleaning The Mask Spring

    2 Remove the clear plastic paper guide that seats the mask spring, if necessary. Use your fingernails to loosen the base of the paper guide, then pull the paper guide straight up from the printer mechanism. 3 Remove the metal mask spring from the paper guide and clean with a quality cleaner like rubbing alcohol.
  • Page 121 5 Close the paper bail, reinsert the printhead, latch the two printhead locking tabs, and install the ribbon. Print head locking tabs Cleaning the mask spring 6820 Series 80-Column Printer User’s Manual Print head lifted aside Mask spring Raised paper bail...
  • Page 122 Chapter 5 — Troubleshooting and Maintaining the 6820 6820 Series 80-Column Printer User’s Manual...

  • Page 123: A Specifications

    Specifications This appendix provides physical specifications for the 6820 printer models as well as specifications for the media used with the printers. 6820 Series 80-Column Printer User’s Manual...

  • Page 124: Specifications

    13.8 VDC (nominal) mA (idle, sleep mode not charging batteries) 3.35 A (average while printing) 50 mA (charging internal battery) p to 1.5 A (charging computer battery) 12 g RMS for 4 hours 15 kV 6820 Series 80-Column Printer User’s Manual...

  • Page 125: Printer Dimensions

    Listed below are the dimensions of the fixed mount and portable printers. Fixed Mount Printer The base of the fixed mount printer is 32.5 cm (12.75 in) wide by 35.5 cm (14.0 in) front to back. The upper portion varies according to the configurations shown in the following table.

  • Page 126: Portable Printer

    Portable Printer The portable printer may come with a handle, an AC foot, or with a terminal holder top mount. Portable Printer Dimensions Configuration with handle, 700 Series, or CK60 Holder Top Mount, and Deep Paper Tray with handle, 700 Series, or CK60 Holder Top Mount or Fill...
  • Page 127 Moisture Smoothness (RS) Smoothness (CB) Brightness (Wht) Opacity (Wht) Colors available: White, Canary, Pink, Goldenrod, Blue, Green 20# OCR Laser Bond Basis Weight Caliper 6820 Series 80-Column Printer User’s Manual Target Under Target Under 15 lb 14.43 lb Target Under 16 lb 15.2 lb...

  • Page 128: Caliper Breakdown

    The following table shows the caliper of forms broken down by ply: CAlliper Breakdown 1-Ply (20 lb) 2-Ply (15 lb and 16 lb) 3-Ply (14 lb, 15 lb, and 16 lb) Target Under Target 6820 Series 80-Column Printer User’s Manual Over Maximum 10.2...

  • Page 129: Understanding The Fanfold Paper Page Layout

    Area 1 (before or after the perforation) may be possible, you should keep in mind that paper feed precision is reliable only within the Assured Print Area. 6820 Series 80-Column Printer User’s Manual Page width Assured Print Area 20.32 cm (8.0 in) Max.
  • Page 130 Area 3 represents the distance between the Paper End Detection position and the bottom edge of the page. Once the last page of the fanfold paper stack is in the printer, and the printhead has advanced past this Paper End Detection line, printing is no longer reliable.

  • Page 131: Bluetooth Configuration Commands And Specifications

    Bluetooth Configuration Commands and Specifications Configuration of the Bluetooth radio and software is accomplished using the Bluetooth Configuration Commands listed in this appendix and the Bluetooth Configuration Utility which is available from Intermec Product Support. 6820 Series 80-Column Printer User’s Manual...

  • Page 132: Using Configuration Commands

    When using percent (%) to form hexadecimal character codes there must be exactly two hex digits using characters: [0-9, A-F, a-f]. Characters outside of this range cause the command to fail. is formed from printable ASCII characters 6820 Series 80-Column Printer User’s Manual...

  • Page 133: Operating Modes

    Bluetooth connection, the unit goes into Bluetooth Link Active state. It stays in this state until the link is lost because the Master shuts it down or there is an out-of-range condition, it then returns to the Bluetooth Link Inactive state. 6820 Series 80-Column Printer User’s Manual NAK<CR>...

  • Page 134: Command And Control Modes

    Read Bluetooth addresses of all the paired devices Function ”ACK<CR>” “f0MyFriendlyName<CR>” “10<CR>” Turn off Encryption, Authentication, and Exclusion “11<CR>” Authentication “12<CR>” Encryption and Authentication “13<CR>” Encryption, Authentication, and Exclusive ”c0ON<CR>” ”c11024,512<CR>” ”d0ON<CR>” ”d11024,512<CR>” ”s1001F00<CR>” ”s2MyServiceName<CR>” ”s4MyPinCode<CR>” 6820 Series 80-Column Printer User’s Manual...

  • Page 135: Set Local Bluetooth Device Name

    Bluetooth Link Active State. Set Local Bluetooth Device Name Set Class of Device/Service Field Set Service Name 6820 Series 80-Column Printer User’s Manual Function “t0Shutdown Timer = 5 minutes<CR>” “b0No Devices PairedCR>” F0<Device Friendly Name><CR>...

  • Page 136: Connectable On/Off

    Note: Modifying Page Scan Timing can improve connection times, but may adversely affect battery performance. D0 <ON|OFF><CR> Command Sets the device into “discoverable” mode Description “D0OFF<CR>” — Become non-discoverable Example “D0ON<CR>” — Become discoverable 6820 Series 80-Column Printer User’s Manual...

  • Page 137: Specify Inquiry Scan Timing

    Mode L3 adds exclusive connection to one specific Bluetooth device. In this mode only connection requests from the initial device are allowed. Connections from other devices are rejected even if they supply the correct PIN code. 6820 Series 80-Column Printer User’s Manual D1<Inquiry_Scan_Interval>,< Command Inquiry_Scan_Window><CR>...

  • Page 138: Read Module Version

    PIN code that is not NULL. Read Module Version V0<CR> Command Displays the firmware build version currently Description running “V0<CR>“ Example Returns: “v1yyyymmddHHMM<CR>” Note: This command responds with the requested data, only not the “ACK<CR>”. 6820 Series 80-Column Printer User’s Manual...

  • Page 139: Read Local Device Address

    Read Local Device Address Example: Sent: “V1<CR>“ Received: ”v1%00%2C%C6%03%45%39” Set Shutdown Timing Clear Link Key Table 6820 Series 80-Column Printer User’s Manual V1<CR> Command Displays the local device address Description “v1%xx%xx%xx%xx%xx%xx<CR>” Returns Note: This command responds with the requested data, only not the “ACK<CR>”.

  • Page 140: Understanding Adapter States Or Modes

    Printing is primarily accomplished over a Bluetooth link using the SPP protocol with a 700 Series or CK60 Mobile Computer. If the relevant printer configuration allows it, a 700 Series or CK60 in a terminal holder charges normally. The Bluetooth adapter allows for four states or modes to be available.

  • Page 141: 700 Series Or Ck60 To 6820 Pass Through

    The Bluetooth adapter, including the Bluetooth radio shuts down after a configurable time (default is two hours of idle time). To wake the Bluetooth adapter, the 6820 is powered on by any button push on the printer control panel. There are two ways to shutdown the Bluetooth module power: •...

  • Page 142: Persistent Storage

    Default is two hours of idle time Note: The adapter complies with Bluetooth 1.1 specification, including bonding for authentication and enabling encryption. Persistent Storage The following settings do not reset after you cold boot on the printer: • Bluetooth Bonding Enable/Disable •...

  • Page 143: Remote Configuration

    Rendering, a Major Device Class of Imaging, and a Minor Device Class of Printer. • The 6820 Bluetooth includes an SDP record that allows the printer to report an SPP instance with a service name of Wireless Printer. •...

  • Page 144: Bluetooth Performance

    Bluetooth devices. Diagnostic Capabilities The 6820 Bluetooth adapter sends a printout of Bluetooth information to the printer when it receives a message from a 700 Series or CK60 in a terminal holder. An example self-test is shown below: 6820 Bluetooth Adapter...
  • Page 145 2 Tap the Start > Programs > the 6820 BT Information icon on your 700 Series or CK60 computer. 3 Press the Set Page button on the printer control panel to wake the printer. 4 From the 6820 Bluetooth Self-Test screen, tap the Trigger Self Test button to print the information.

  • Page 146: System Qualification

    20 g on 3 axis 1 G 5 Hz to 80 Hz 3 G 5 Hz to 80 Hz 5 to 55 Hz 6820 Series 80-Column Printer User’s Manual -20° to 60°C (-4° to 140°F) -30° to 70°C (-22° to 158°F)
  • Page 147 No external or internal damage should be found after the vibration test, and the unit should operate normally. Unpackaged Drop 2 feet to concrete Terminal Insertions Minimum of 30,000 insertions for the terminal holder. 6820 Series 80-Column Printer User’s Manual Comments 10 minutes (half cycle) 1 hour x, y, and z...

  • Page 148: Default Bluetooth Configuration Settings

    Bluetooth Authentication Discoverable Connectable Class of Device Service Name Device Name Baud Rate Data Bits Stop Bits Parity Handshaking Radio Shutdown Timeout Default True True 0x040680 Wireless printer 6820-DDEEFF 19,200 None Hardware 120 minutes 6820 Series 80-Column Printer User’s Manual...

  • Page 149: Cross-Reference Tables

    Cross-Reference Tables A set of cross-reference tables are provided to assist you in locating control codes and escape sequences. The default settings are also included. 6820 Series 80-Column Printer User’s Manual...

  • Page 150: Single Character Control Codes

    Carriage Return: moves printhead to left margin Shift Out: selects double-wide mode (one-line-only) Shift In: selects condensed (compressed) mode Device Control 1: sets printer online (not currently used) Device Control 2: cancels condensed mode (compressed) Device Control 3: sets printer offline (not currently used)
  • Page 151 Single Character Control Code Definitions (continued) ASCII Description Escape: defines start of escape sequence Space character Delete: deletes last character in print buffer 6820 Series 80-Column Printer User’s Manual...

  • Page 152: Escape Sequence Quick Reference

    Select n/216 inch line spacing Select italic mode Cancel italic mode Enable printing of codes 128-255 Disable printing of codes 128-255 Select unidirectional printing (one line only) Copy ROM to RAM Reassign graphics mode 6820 Series 80-Column Printer User’s Manual...
  • Page 153 ESC “U” 0* ESC “U” 1* ESC “W” 0* ESC “W” 1* ESC “Y” n1 n2 ESC “Z” n1 n2 6820 Series 80-Column Printer User’s Manual Description Perform master reset Select n/72 inch line spacing Clear vertical tabs Set vertical tabs...
  • Page 154 Perform n/216 inch reverse line feed Set left margin Cancel half-speed printing Select half-speed printing Disable printing of character graphics Enable printing of character graphics Set inactivity time for sleep mode Set print position (relative) 6820 Series 80-Column Printer User’s Manual...

  • Page 155: Factory-Installed Printer Defaults

    Paper end sensor Pitch Power off sleep timer Printer Code Area Expansion Printing direction Redefinition of graphic modes Skip over perforation 6820 Series 80-Column Printer User’s Manual Default Value At left margin Normal (not user defined) Disabled Disabled Disabled Disabled...
  • Page 156 Underline Unidirectional printing User defined character set The settings in the previous table are installed in the printer at the factory. To restore the printer to these defaults, see Button” on page 5 The default settings listed below can be restored to the printer, as...

  • Page 157: Printer Font Test Jobs

    Printer Font Test Jobs This appendix contains a sample print job for each font available on your 6820 printer. 6820 Series 80-Column Printer User’s Manual...

  • Page 158: About The Printer Font Jobs

    Toolkit CD into flash memory. After downloading the desired font, use any of the sample print jobs to reveal the character locations within the printer memory. The sample test print jobs are formatted as a memory mapped and can be referenced to select a specific character.

  • Page 159: Simplified Chinese Character Set

    /link slibce graphics 2 Run china.exe to create gb2312.txt. 3 Copy this text file to the appropriate printer port. IBM 437 Code Page Character Set This program generates a text file, ibm437.txt, to copy to a 6820. The text file illustrates the use of the IBM 437 code page character set.

  • Page 160: Korean Character Set

    3 Copy this text file to the appropriate printer port. Korean Character Set This program generates a text file, korea.txt, to copy to a 6820. The text file illustrates the use of the KSC5601 character set. Install the KSC5601 character font (nft00949.mod) using the Printer Configuration Utility.

  • Page 161: Index

    6820 Series 80-Column Printer User’s Manual Index Numerics 25-pin communication connector pinout designations 6822 fixed mount printer, described portable printer, described 700 series computer inserting in terminal holder ActiveSync disabling enable enabling backspace control code beeper control code Big 5 traditional Chinese character set...
  • Page 162 Code page file NFT00932.MOD, 932 file NFT00936.MOD, 936 file NFT00949.MOD, 949 file NFT00950.MOD, 950 file COM ports, using commands manage security modes query mode security mode 6820 Series 80-Column Printer User’s Manual...
  • Page 163 6820 Series 80-Column Printer User’s Manual left margin, set line feed, perform low-speed double density graphics mode, low-speed quadruple density graphics mode,...
  • Page 164 (POST) problems and solutions runtime troubleshooting tips escape sequences, special notations fixed mount printer, described font modules, Intermec provided font test jobs about Big 5 Traditional Chinese character set IBM 437 Code Page character set International character set Japanese (JIS) character set...

  • Page 165: Korean Character Set

    932 nft00936.mod code page 936 nft00949.mod code page 949 nft00950.mod 6820 Series 80-Column Printer User’s Manual code page 950 openObjectId 6822um_apxA.fm 2 1031444 2 1050580 2 1058858 2 1059273 2 1063299 2 1063323...
  • Page 166 2 1061960 viii 2 1061982 2 1074602 2 1076951 2 1077683 2 1077890 2 1078017 2 1078323 2 1078656 2 1078853 2 1078996 2 1079426 2 1079740 2 1080045 2 1080334 2 1080780 6820 Series 80-Column Printer User’s Manual...
  • Page 167 2 1096691 viii 2 1097820 viii 2 1098032 viii 2 1098516 viii 2 1098574 2 1099467 6820 Series 80-Column Printer User’s Manual 2 1099668 2 1100575 viii 2 1101143 2 1101182 2 1102451 2 1102473 2 1102526 2 1102595 viii...
  • Page 168 PC start update fonts or control program update fonts or printer control program using view printer settings printer descriptions fixed mount portable printer mechanism alignment printer problems...
  • Page 169 EEPROM configuration block errors fatal errors flash write errors head jams performing a self test POST error codes printer failure indicators printer problems printer self-test runtime errors testing communications testing the printer unidirectional printing cancel...
  • Page 170 128-159, disable printing of codes 128-159, enable user- defined character set, select vehicle power supply, connecting to Wall mount printer xiii warranty information...
  • Page 171 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2009 Intermec Technologies Corporation. All rights reserved. 6820 Series 80-Column Printer User’s Guide *935-013-002* P/N 935-013-002...

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