Page 1 6820 80-Column Printer 6822 User Manual...
Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2008–2012 by Intermec Technologies Corporation. All rights reserved.
Page 3 Added support for the CN70 and CN70e mobile computers. 2/2009 Revised cover to indicate the manual is for the 6822 version of the 6820 series printer. Other minor changes including copyright date and process for downloading documentation from the Intermec website.
Page 4 6820 Series 80-Column Printer User Manual...
Page 5: Table Of Contents
Adjusting the Pinfeed Holders ..........14 6820 Series 80-Column Printer User Manual...
Page 6 Setting the 6820 Configuration ........27...
Page 7 Multi-Byte Character Sets ........59 6820 Series 80-Column Printer User Manual...
Page 8 Miscellaneous Troubleshooting Tips ........88 viii 6820 Series 80-Column Printer User Manual...
Page 9 Set Shutdown Timing ......... . .122 6820 Series 80-Column Printer User Manual...
Page 10 700 Series or CK61 to 6820 Pass Through ....... .124...
Page 11 ..............141 6820 Series 80-Column Printer User Manual...
Page 12 Contents 6820 Series 80-Column Printer User Manual...
Page 13: Before You Begin
Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Page 14: Safety Precautions
(212 °F), or incinerate. Dispose of any used batteries according to the instructions. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the www.intermec.com and click Support > Intermec website at Returns and Repairs > Warranty.
Page 15: Web Support
Visit the Intermec website at www.intermec.com to download our current manuals (in PDF). Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.
Page 16: Service Location Support
Donggu, Daegu City, Korea Email: jmyou@idif.co.kr korlim@gw.idif.co.kr Who Should Read This Manual This user manual provides information about the features of the 6820 Series printers, and how to install, configure, operate, maintain, and troubleshoot them. Related Documents The Intermec website at www.intermec.com...
Page 17: Patent Information
Product to find your documentation. Patent Information This product is protected by one or more of the following United States patents: 5,581,293; 5,613,790; 5,927,876; 6,088,049; 6,345,920 There may be U.S. and Foreign Patents Pending. 6820 Series 80-Column Printer User Manual xvii...
Page 18 Before You Begin xviii 6820 Series 80-Column Printer User Manual...
Page 19: Using The 6820 Printer
Using the 6820 Printer Use this chapter to familiarize yourself with the 6820 printer. In this chapter you will find these sections: • Learning About the Printer Models • Guidelines for Operating the Printer • Understanding the Control Panel •...
Page 20: Learning About The Printer Models
Chapter 1 — Using the 6820 Printer Learning About the Printer Models Use the 6820 printer to produce high-quality customer invoices, receipts, load reports, transfers, and other documents in the route accounting industry. A unique “sleep” feature saves energy when the printer is not printing, eliminating the need for an On/Off switch.
Page 21: Guidelines For Operating The Printer
Chapter 1 — Using the 6820 Printer Guidelines for Operating the Printer • Make sure that your mobile computer remains connected to the printer when printing or operating. • Keep the printer cover closed except during maintenance or when loading paper.
Page 22 Chapter 1 — Using the 6820 Printer Understanding the Status Indicators (continued) Name Indicator Description Power The power LED turns green when you press any button and goes off after ten seconds. The LED also goes on when: • the printer is attached to an external power supply.
Page 23: Using The Reset Button
Chapter 1 — Using the 6820 Printer Using the Reset Button Use the printer reset button to: • force a synchronization between the printer and a connected PC when sending control codes. restart the printer for any reason. • Note: The reset button does not reset a connected Bluetooth module as it is powered from a different power source.
Page 24: Understanding The Power Supply Options
Connecting to a Vehicle Power Supply You will need to order a printer installation kit to install the 6820 printer in a vehicle. The following kits are available: •...
Page 25: Connecting To A Dc Power Source
Chapter 1 — Using the 6820 Printer Connecting to a DC Power Source Each printer has a DC power jack that connects the printer to a power source, such as the vehicle battery or an external power supply. Each printer communicates with a mobile computer through the mobile computer socket (in a terminal holder, remote terminal holder, or vehicle dock).
Page 26 Chapter 1 — Using the 6820 Printer 6820 Series 80-Column Printer User Manual...
Page 27: Installing The 6820 Printer
Installing the 6820 Printer This chapter provides instructions how to set up the 6820 printer for the first time. In this chapter you will find these sections: • Installing the Internal Battery • Installing the Ribbon Cartridge • Adjusting the Printhead Gap •...
Page 28: Installing The Internal Battery
Chapter 2 — Installing the 6820 Printer Installing the Internal Battery The optional internal battery is primarily for portable printers. The battery can go in some fixed mount printers using a cable and a factory-installed adapter. The printer battery recharges automatically when the printer is connected to an external power source.
Page 29: Installing The Ribbon Cartridge
Chapter 2 — Installing the 6820 Printer Installing the Ribbon Cartridge Make sure there is a ribbon cartridge in the printer before you print and that the ribbon is fully seated (the cartridge makes a distinct “snap” or “click” when properly seated) with the visible portion of the ribbon straight and even.
Page 30: Adjusting The Printhead Gap
Chapter 2 — Installing the 6820 Printer Adjusting the Printhead Gap The printhead gap adjuster is part of the printer mechanism on the side opposite the green thumbwheel. The printhead adjuster has five notches between the printhead and the platen roller, for different paper thicknesses.
Page 31: Loading The Paper Tray
2 Pull the top form out to load into the printer. Loading Paper in the Printer Paper for the 6820 has perforated strips that fit onto the pinfeed holder pins, guiding the paper into the printer. This paper is sold separately in 1, 2, or 3-ply forms.
Page 32: Adjusting The Pinfeed Holders
Chapter 2 — Installing the 6820 Printer To position the paper 1 Open the pinfeed holders outward. 2 Take the top edge of the sheet of paper and position it, original side facing down, over the pinfeed holder pins. 3 Align the first few holes of the paper evenly on each side.
Page 33 Chapter 2 — Installing the 6820 Printer To adjust the pinfeed holders 1 With the pinfeed holders open, release the locking tab on the pinfeed holder opposite the green thumbwheel. Locked pinfeed holder locking tab Pinfeed holder Released pinfeed holder locking tab...
Page 34: Inserting A Computer In The Terminal Holder
Chapter 2 — Installing the 6820 Printer Note: If your paper has a preprinted logo on every page, make sure the printhead is below the preprinted logo. If not, you can adjust the position of the paper, either by pressing the Line Feed button, or by using the green thumbwheel.
Page 35: Configuring The 6820 Printer
Configuring the 6820 Printer Use the Printer Configuration Utility to load fonts on the printer and to change the printer settings. In this chapter you will find these sections: • Connecting to the Printer • Understanding the Font Modules •...
Page 36: Connecting To The Printer
For more information on using your printer with your desktop PC, “Using the Printer Configuration Utility” on page Understanding the Font Modules Intermec provides the following font modules for your 6820: • nft00000.mod — Default International •...
Page 37 Use the Printer Configuration Utility to replace the existing default font module (nft00000.mod) with any of the of the other provided fonts. The Printer Configuration Utility is provided in the 6820 Tool Kit. Instructions for installing fonts are provided later in this chapter.
Page 38: Using The Printer Configuration Utility
Windows XP operating systems. Installing the Printer Configuration Utility The Printer Configuration Utility is provided on the 6820 Printer Toolkit CD (P/N 235-145-xxx). To set up your PC to use the Printer Configuration Utility 1 Insert the toolkit CD in your PC.
Page 39 Chapter 3 — Configuring the 6820 Printer 4 Click Next to copy the printer configuration utility files to your computer. To install the files in a different folder, type a path and folder name. You can also give everyone who uses the computer access to the printer configuration files, or limit access to yourself.
Page 40: Disabling The Microsoft Activesync Serial Port Connections
Chapter 3 — Configuring the 6820 Printer 6 Click Next to verify installation, click Back to adjust the information on the previous screen, or click Cancel to exit the installation. ’ An Installation Complete message appears. 7 Click Close to exit the installation program.
Page 41: Operating The Printer Configuration Utility
Consider the contents of the configuration clipboard as temporary and lost when you exit from the utility. • Click the Get 6820 Configuration button to view the current printer configuration. • Click the Set 6820 Configuration button to change printer setting and send those settings to the printer.
Page 42: Communicating With The Printer
Chapter 3 — Configuring the 6820 Printer To start the Printer Configuration Utility Click the desktop icon or Start > Programs > Intermec > 6820 • Printer Configuration Utility > PConfigApp.exe to start the Printer Configuration Utility. Communicating with the Printer You can use COM port 1, 2, or 3 to communicate with your printer.
Page 43 Chapter 3 — Configuring the 6820 Printer 2 Click either the Get 6820 Configuration or the Set 6820 Configuration button to open communications with the printer. The “Opening COM Port x to printer . . . ” message appears in the text box when you initiate communications with the printer.
Page 44 For more error messages, see “Error Messages” on page To view the settings on your 6820 1 Click the Get 6820 Configuration button to initiate communication. The “Getting printer parameters . . . ” message appears when the Printer Configuration Utility retrieves configuration information from the printer.
Page 45: Setting The 6820 Configuration
Chapter 3 — Configuring the 6820 Printer Setting the 6820 Configuration Use the Printer Configuration Utility to set or modify the 6820 configuration setting, install or remove fonts, or load an updated printer control program. To modify configuration settings 1 Make changes to the Configuration Clipboard or click the Reset to Defaults button to undo your selections and return them to their defaults.
Page 46 Chapter 3 — Configuring the 6820 Printer To update 6820 fonts or the 6820 control program Click the Fonts and Control button to update the fonts stored in • your printer or to update the printer control program. The Fonts Available for Update list shows font files that are available.
Page 47 Chapter 3 — Configuring the 6820 Printer To select a font file 1 Highlight the font files you want to download in the Fonts Available for Update list. 2 Click the right arrow pointing to the Fonts Selected for Update list to copy the selected font files to this list.
Page 48 Chapter 3 — Configuring the 6820 Printer If the Selected list is empty and the Include control program update is not checked, a “Nothing selected for update” message appears in the text box. Formats the printer flash for font updates and writes new font files to the printer for any fonts in the Selected list.
Page 49: Default Printer Settings
For other printer defaults, see “Factory-Installed Printer Defaults” on page 112. Error Messages There are three instances when the 6820 may not connect to your PC. In the example error messages, x indicates the assigned COM port number. Error Messages Error Type...
Page 50: Connecting To The Bluetooth Adapter
Chapter 3 — Configuring the 6820 Printer Connecting to the Bluetooth Adapter If your 6820 has a Bluetooth adapter, be sure to connect this adapter after you finish reconfiguring the 6820 fonts and exit the Printer Configuration Utility (flat gray ribbon cable under the printer mechanism).
Page 51: Control Code Definitions
Control Code Definitions This chapter contains a set of control code definitions and specifications for page layout for the 6820 printer. In this chapter you will find these sections: • Understanding Control Code Definitions Using Printer Control Codes •...
Page 52: Understanding Control Code Definitions
(decimal: 49, hex: 31) can be used. he NUL character is represented in the Dec column as 0, in the Hex column as 00, and in the ASCII column as NUL. 6820 Series 80-Column Printer User Manual...
Page 53: Using Printer Control Codes
The backspace control code (BS) is not reliable when text contains different character pitches. For reliable backspacing, use the escape sequence (ESC “\”), Set Relative Print Position. Beeper The printer produces a beep lasting approximately 1/10 of a second. Format Decimal ASCII 6820 Series 80-Column Printer User Manual...
Page 54: Cancel Line
Format Decimal ASCII Note: You can add an automatic line feed with a configuration item. Delete Deletes the last character in the print buffer. This functions only in left justification. Format Decimal ASCII 6820 Series 80-Column Printer User Manual...
Page 55: Form Feed
Set Inactivity Time for Sleep Mode Sets the amount of time the printer waits before it goes into low-power mode. The factory default is 10 seconds. Format Decimal ASCII 27 122 n 1B 7A n ESC “z” n 6820 Series 80-Column Printer User Manual...
Page 56: Line Feed
Reverses the line feed by n/216 of an inch. This does not affect subsequent line feeds. Range of n is 0 to 255. Format Decimal ASCII 27 106 n 1B 6A n ESC “j” n 6820 Series 80-Column Printer User Manual...
Page 57: Perform Master Reset
1/120ths of an inch. If the displacement is to the left, subtract it from 65536. The values for n1 and n2 determine the distance, as follows: number of dots = n1 + (n2 * 256) 6820 Series 80-Column Printer User Manual...
Page 58: Select Top-Down Printing
Turns on unidirectional printing mode. Unidirectional printing moves the printhead from left-to-right only, allowing for more accurate print positioning during text mode printing. Format Decimal ASCII 27 85 1* 1B 55 01* ESC “U” 1* 6820 Series 80-Column Printer User Manual...
Page 59: Cancel Unidirectional Printing
The factory default is 1/6 inch (6 lines per inch). The page length, vertical tab, and skip over perforation functions are also dependent on the line spacing function. 6820 Series 80-Column Printer User Manual...
Page 60: Set Page Length (Lines)
ESC “C” NUL n Select 1/8-inch Line Spacing Sets the line spacing is set to 1/8 of an inch (8 lines per inch), for subsequent lines. Format Decimal ASCII 27 48 1B 30 ESC “0” 6820 Series 80-Column Printer User Manual...
Page 61: Select 7/72-Inch Line Spacing (7 Dots)
1/72 inch (1 point in font size) is the distance between pins on the printhead (approximately 1 dot) and 9/72 is 8 lines per inch. Range of n is 0 to 85. Format Decimal ASCII 27 59 n 1B 41 n ESC “A” n 6820 Series 80-Column Printer User Manual...
Page 62: Set Right Margin
Range of n is 0 to 78 in pica mode, 0 to 93 in elite mode, and 0 to 133 in compressed mode. Format Decimal ASCII 27 108 n 1B 6C n ESC “l” n 6820 Series 80-Column Printer User Manual...
Page 63: Set Skip Over Perforation
1B 4F ESC “O” Character Style and Text Mode Functions The following set of functions affect the appearance of text on the printed page. This could involve size, typeface, or other characteristics of the text. 6820 Series 80-Column Printer User Manual...
Page 64: Select Condensed Character Mode
ESC SI Cancel Condensed Character Mode Cancels the compressed mode, enabled by select compressed mode, SI or ESC SI (1). Note: This function is not supported in DBCS. Format Decimal ASCII 27 18 1B 12 6820 Series 80-Column Printer User Manual...
Page 65: Select Double-Strike Mode
(Pica, Elite, Compressed). This mode is also terminated by the execution of a Carriage Return, Line Feed, Form Feed, Vertical Tab or wrapping of the print buffer. Note: This function is not supported in DBCS. 6820 Series 80-Column Printer User Manual...
Page 66: Cancel Double-Wide Print
Note: This function is not supported in DBCS. Format Decimal ASCII 27 87 1* 1B 57 01* ESC “W” 1* Cancel Double-Wide Print Cancels double-wide print mode. Note: This function is not supported in DBCS. 6820 Series 80-Column Printer User Manual...
Page 67: Select Elite Pitch
Note: This function is not supported in DBCS. Format Decimal ASCII 27 69 1B 4B ESC “E” Cancel Emphasized Print Mode Cancels emphasized print mode. Note: This function is not supported in DBCS. 6820 Series 80-Column Printer User Manual...
Page 68: Define Intercharacter Space
ESC “4” Cancel Italic Mode Cancels the italic mode. Note: This function does not work well with DBCS or alternate Single Byte Character Sets (SBCS). Format Decimal ASCII 27 53 1B 35 ESC “5” 6820 Series 80-Column Printer User Manual...
Page 69: Master Select
Pica Compressed Italic Underlined, by adding values (00h + 04h + 40h + 80h), which results in C4h for the value of n. Master Select Values Hex Value Mode Pica Elite Condensed (compressed) Emphasized Double-Strike Double-Width (expanded) Italic Underlined 6820 Series 80-Column Printer User Manual...
Page 70: Select Pica Pitch
Select a character pitch of 10 cpi (characters per inch) (factory default). This also cancels Elite pitch. Note: This function is not supported in DBCS. Format Decimal ASCII 27 60 1B 50 ESC “P” 6820 Series 80-Column Printer User Manual...
Page 71: Select Superscript Mode
Cancels the effects produced by select superscript mode and select subscript mode. Factory default also disables both of these modes. Note: This function is not supported in DBCS. Format Decimal ASCII 27 84 1B 54 ESC “T” 6820 Series 80-Column Printer User Manual...
Page 72: Select Underline Mode
Set outside of the printable area are ignored. • Vertical tabs: • Tab positions are line numbers, counting from the Top of Form. • All tabs set beyond the page length are stored, but are not used. 6820 Series 80-Column Printer User Manual...
Page 73: Perform Horizontal Tab
(all tabs in ascending order), ... are subsequent tabs (maximum tabs: 32), nk is the last tab to set (any value less than the previous tab value acts as a terminating character), NUL is the terminating character. 6820 Series 80-Column Printer User Manual...
Page 74: Clear Horizontal Tabs
Tab settings are not affected by subsequent changes in line spacing. Format Decimal ASCII 27 66 n1 n2 .. nk 0 1B 42 n1 n2 .. nk 00 ESC “B” n1 n2 .. nk NUL 6820 Series 80-Column Printer User Manual...
Page 75: Clear Vertical Tabs
... are subsequent tabs (maximum number of tabs is 16), nk is the last tab to set (any value less than the previous tab value acts as a terminating character), and NUL is the terminating character. 6820 Series 80-Column Printer User Manual...
Page 76: Clear Vertical Tabs In Channel
You can install different character sets on the printer. In some cases more than one character set may be present at one time, depending on the amount of available font memory. The 6820 reserves 438 K of memory for installing fonts in flash memory. You can install fonts using NPCP or the Printer Configuration Utility.
Page 77: Double-Byte Character Sets
When the lead-in byte does not fall in the range listed for the character set, a character from a SBCS may print. The following double-byte character sets are supported by the 6820. Double-Byte Character Sets Code...
Page 78: Select National Character Set
ä Ö å ü Italy º é ù à è ì Spain 1 ¡ Ñ ¿ ‘ ¨ ñ Japan ¥ ‘ Norway ¤ É Æ Ø Å Ü é æ ø å ü 6820 Series 80-Column Printer User Manual...
Page 79: Hebrew Character Set
..*...* *..* *..* *..* .*..*.. .*...*..* ..* .*..* .*...*. *.*...* *.*...* ..*.*..*..*..* ..* *..*. ..*.*..* ..* ..* ..*. *.*.*.* ..* *.*.*.. *.*.*.* ..* *.*.*..* *.*.*.* *....* ....* .....* ..*..... 6820 Series 80-Column Printer User Manual...
Page 80: Greek Character Set
The selected set stays in effect until the printer is reset and receives a Master Reset command, or until you select a new international character set. Note: This function is only used with the default character set. 6820 Series 80-Column Printer User Manual...
Page 81: User Defined Characters
Note: This function is only useful with the default SBCS. Format Decimal ASCII 27 38 0 k1 k2 s1 1B 26 00 k1 k2 s1 ESC “&” k1 k2 s1 d1 ... d11 d1 ... d11 d1..d11 6820 Series 80-Column Printer User Manual...
Page 82: Select User-Defined Character Set
Select User-Defined Character Set After you define a character set using the Define User-Defines Characters function, you can select a user-defined character set. Note: This function is only useful with the default SBCS. 6820 Series 80-Column Printer User Manual...
Page 83: Select Default Character Set
Select User-Defined Set function, before these characters can print. Factory default disables printing of these codes. Note: This function is only useful with the default SBCS. Format Decimal ASCII 27 54 1B 36 ESC “6” 6820 Series 80-Column Printer User Manual...
Page 84: Disable Printing Of Codes 128-159
9Fh), are converted to a control code in the range of (00h to 1Fh), by subtraction of 80h. Format Decimal ASCII 27 73 n 1B 49 n ESC “I” n Printable Code Expansion Characters ASCII ASCII ASCII ASCII none none none none none none 6820 Series 80-Column Printer User Manual...
Page 85: Enable Printing Of Character Graphics
When other SBCS code pages are selected, the international character set selection is not in effect. For the character value 127 (7Fh): • When the default SBCS code page is selected, a space is printed 6820 Series 80-Column Printer User Manual...
Page 86: Disable Printing Of Character Graphics
• When other SBCS code pages are selected, currently selected single byte code page character graphics are printed. For character values from 32 to 126 (20h to 7Eh): 6820 Series 80-Column Printer User Manual...
Page 87 • When the default SBCS code page is selected, the selected international character set is printed. • When other SBCS code pages are selected, the character from the currently selected code page are printed. 6820 Series 80-Column Printer User Manual...
Page 88: Graphics Functions
Any graphic string that exceeds the length of the print line is discarded. Format Decimal ASCII 27 42 m n1 n2 1B 2A m n1 n2 ESC “*” m n1 n2 6820 Series 80-Column Printer User Manual...
Page 89: Reassign Graphics Mode
A graphic string that exceeds the length of the print line is discarded. For more information on calculating the parameters, n1 and n2, see “Nine-Pin Graphics Modes” on page Format Decimal ASCII 27 75 n1 n2 1B 4B n1 n2 ESC “K” n1 n2 6820 Series 80-Column Printer User Manual...
Page 90: Select Low-Speed Double Density Graphics Mode
The resolution is still 120 dots per inch. Each 8-in line can accommodate 960 columns of graphic dots. A graphic string that exceeds the length of the print line is discarded. Make sure adjacent dots in a given dot row are not printed. 6820 Series 80-Column Printer User Manual...
Page 91: Select Low-Speed Quadruple Density Graphics Mode
2, then divide the result by 256. Then n2 is the quotient (the whole number) and n1 is the remainder. If you require less than 256 dots (columns), then n1 indicates the number of dots and n2 is set to zero. 6820 Series 80-Column Printer User Manual...
Page 92: Select 9-Pin Single Density Graphics Mode
ESC “^” (1) n1 n2 The resolution is now 120 dots per inch. Each 8-inch line can accommodate 960 columns of graphic dots. A graphic string that exceeds the length of the print line is discarded. 6820 Series 80-Column Printer User Manual...
Page 93: Troubleshooting And Maintaining The 6820
Troubleshooting and Maintaining the 6820 This chapter helps you correct printing problems that may occur. If you experience a printing problem, you can perform several tests to find and possibly correct the problem. In this chapter you will find these sections: •...
Page 94: Troubleshooting Basics
Chapter 5 — Troubleshooting and Maintaining the 6820 Troubleshooting Basics The printing system is composed of four basic components: power source, printer, computer, and communications. Any one of these components can prevent the printer from functioning properly. Checking the Power Source Press any button on the printer control panel.
Page 95: Testing Communications/Pc
Chapter 5 — Troubleshooting and Maintaining the 6820 If the beep codes and LEDs do not indicate the listed conditions, but the printer does not perform properly, perform a printer self-test. Press and hold the Form Feed and Set Page buttons until the printer beeps and all indicator lights turn on.
Page 96: Aligning The Printer Mechanism
Chapter 5 — Troubleshooting and Maintaining the 6820 Aligning the Printer Mechanism If head jams occur, you may need to align the printer mechanism. To align the printer mechanism 1 Open the printer top cover, install a ribbon cartridge, and position the printhead to the far left toward the green thumbwheel.
Page 97: Understanding Printer Errors
Chapter 5 — Troubleshooting and Maintaining the 6820 5 Press the right side of the printer mechanism to the back as far as it will go. Note: When in this position, do not allow the left side to touch the pivot frame.
Page 98 Chapter 5 — Troubleshooting and Maintaining the 6820 For paper out errors, load paper and press the Set Page button before printing begins. Press the Form Feed button to load the paper to the top of form. The following table provides a listing of printer failure indicators and describes what they mean.
Page 99: Troubleshooting Using The Power-On-Self-Test (Post)
Chapter 5 — Troubleshooting and Maintaining the 6820 Troubleshooting Using the Power-On-Self-Test (POST) When you reset the printer, a POST runs to determine why the printer might be failing. Audible error codes, along with indicator light status, are produced during POST if an error occurs. See the POST Error Codes table.
Page 100: Understanding Fatal Errors
Chapter 5 — Troubleshooting and Maintaining the 6820 POST Error Codes (continued) Long Short Paper Head Beep Beep Batt Power Meaning Diagnostic flash memory check failed or is not initialized Diagnostic memory write failure Control program IPL Understanding Fatal Errors There are two types of fatal errors, flash write errors and EEPROM configuration block errors.
Page 101: Eeprom Configuration Block Errors
Chapter 5 — Troubleshooting and Maintaining the 6820 EEPROM Configuration Block Errors Errors related to an invalid block (diagnostic block) produce 13 beeps, and then the printer suspends. It continues to produce this symptom until the configuration block error is corrected.
Page 102: Performing A Printer Self-Test
Remember that these values are cleared after the self-test. • The printer model number is given on line 1 (first line). This identifies the printer type used, in this case the 6820. 6820 Series 80-Column Printer User Manual...
Page 103 Chapter 5 — Troubleshooting and Maintaining the 6820 • The 8-digit serial number of the printer is listed on line 4 under the “Serial#” heading on line 3. The serial number is also on the inside of the printer. In portable printers, raise the printer mechanism to look for the number on the inside back wall.
Page 104 Chapter 5 — Troubleshooting and Maintaining the 6820 Head Jam Information Heading Description Home Err indicates the home position LED sensor has failed. Command Indicates which printer command was executed when the head jammed. Direction Indicates which way the head was moving, left is toward the home position and right is away from the home position.
Page 105 Chapter 5 — Troubleshooting and Maintaining the 6820 Error Log Information (continued) Heading Description 24Vu Number of 24 V under-voltage (head/motor voltage) 24Vo Number of 24 V over-voltage Home Number of home detect errors (typically caused by paper scraps or circuit failures)
Page 106: Miscellaneous Troubleshooting Tips
Chapter 5 — Troubleshooting and Maintaining the 6820 21A2D History Curr High Error Page Count 2324v: 024.00 023.21 023.91 023.21 024.51 027.21 00401 00021 2412v: 012.55 010.91 013.51 010.90 014.50 8.71 00401 00021 25Temp: -020 -021 00401 00021 26Head Jam History...
Page 107 Chapter 5 — Troubleshooting and Maintaining the 6820 Possible Printer Problems Symptom Test or Cause Solution Printer does not Incorrect protocol selection. Check lines 17 and 18 on the self- communicate with the test report for correct bit rate and mobile computer.
Page 108 Chapter 5 — Troubleshooting and Maintaining the 6820 Possible Printer Problems (continued) Symptom Test or Cause Solution Printer works but some Gray ribbon cable connecting Call Customer Support or all LEDs do not work. control panel board to pivot (800-755-5505) or send the printer frame assembly is loose.
Page 109: Understanding Diagnostic Information
Chapter 5 — Troubleshooting and Maintaining the 6820 Possible Printer Problems (continued) Symptom Test or Cause Solution Cause: printhead gap adjuster Remove ribbon cartridge and turn too tight. knob. If ribbon resists, replace ribbon cartridge. For help, see Cause: Paper scraps found in “Installing the Ribbon Cartridge”...
Page 110 Chapter 5 — Troubleshooting and Maintaining the 6820 Diagnostic information is updated and maintained by the printer. All diagnostic information is shadowed in RAM. At the end of every 50 forms, the flash information is updated from the RAM. The printer...
Page 111 Chapter 5 — Troubleshooting and Maintaining the 6820 Diagnostic Information (continued) Field Total Length Description Stored as Length Voltage extreme history stores min/max 24 2 bytes V A2D conversions over printer life 24 V voltage error. Voltages greater than 1 byte 10% considered errors.
Page 112 Chapter 5 — Troubleshooting and Maintaining the 6820 Diagnostic Information (continued) Field Total Length Description Stored as Length Command bits 0-3 0 = Stop 2 = Print 4 = Print/LF 6 = Seek 8 = Slow Seek 10 = Change Speed...
Page 113 Chapter 5 — Troubleshooting and Maintaining the 6820 Diagnostic Information (continued) Field Total Length Description Stored as Length IrDA rxFramesDiscardHwErr – total 4 bytes received frames discarded due to hardware error IrDA txFramesOK – total frames 4 bytes transmitted OK IrDA txTotalBytes –...
Page 114: Cable Configurations
Chapter 5 — Troubleshooting and Maintaining the 6820 Cable Configurations This section shows common cable configurations between a mobile computer or a dock and the printer. Mobile Computer Wall Mount Printer or Remote Mount Terminal Holder Signal Name Pin #...
Page 115 Chapter 5 — Troubleshooting and Maintaining the 6820 Wall Mount Printer Signal Name Pin # Pin # Signal Name DTR (Data Terminal Ready)* NC (No Connection) RC (Receive Carrier) TC (Transmit Carrier) DCD (Data Carrier Detect) SG (Signal Ground) DSR (Data Set Ready)*...
Page 116 Chapter 5 — Troubleshooting and Maintaining the 6820 Printer Signal Name Pin # Pin # Signal Name TXD (Transmit Data) RXD (Receive Data) RTS (Ready to Send) CTS (Clear to Send) DSR (Data Set Ready) SG (Signal Ground) shield Chassis Ground...
Page 117 Chapter 5 — Troubleshooting and Maintaining the 6820 Dock Printer w/6210 Terminal Holder Signal Name Pin # Pin # Signal Name TXD (Transmit Data) DTR (Data Terminal Ready) RTS (Ready to Send) RXD (Receive Data) CTS (Clear to Send) DSR (Data Set Ready)
Page 118 Chapter 5 — Troubleshooting and Maintaining the 6820 Printer Pin # Pin # RJ-11 Jack 9-Pin D-sub Female Data Communications Cable (P/N 226-270-XXX) Data Communications Cable (P/N 226-270-xxx) 6820 Series 80-Column Printer User Manual...
Page 119: Cleaning The Printer
Chapter 5 — Troubleshooting and Maintaining the 6820 The printer has a 25-pin connector option with the following pinout designations and signal mnemonics: Printer Communications Connector 15-Pin 25–Pin D–Sub D–Sub Signal Name Type Description – – – – – –...
Page 120: Cleaning The Outside Of The Case
Chapter 5 — Troubleshooting and Maintaining the 6820 Note: Guide Shaft Cleaner is recommended for cleaning your 80-column printer guide shafts. Cleaning the printer guide shaft can reduce the number of head jams caused by dirt and buildup. Contact Intermec Inside Sales at 1-800-255-6292 to purchase Guide Shaft Cleaner.
Page 121: Changing The Ribbon Cartridge
Chapter 5 — Troubleshooting and Maintaining the 6820 Changing the Ribbon Cartridge The printer ribbon contains a special lubricant to ensure that the fine dot wires inside the printhead receive adequate lubrication. Replace the ribbon frequently to prolong the life of the printhead. The printer requires no additional lubrication.
Page 122 Chapter 5 — Troubleshooting and Maintaining the 6820 Print head locking tabs Print head lifted aside Mask spring Raised paper bail 2 Remove the clear plastic paper guide that seats the mask spring, if necessary. Use your fingernails to loosen the base of the paper guide, then pull the paper guide straight up from the printer mechanism.
Page 123: Specifications And Default Settings
Specifications and Default Settings This appendix provides physical specifications for the 6820 printer models as well as specifications for the media used with the printers.
Page 124: Specifications
Storage 15,000 m Electrical Voltage 13.8 VDC (nominal) Current 30 mA (idle, sleep mode not charging batteries) 3.35 A (average while printing) 450 mA (charging internal battery) Up to 1.5 A (charging computer battery) 6820 Series 80-Column Printer User Manual...
Page 125: Printer Dimensions
700 Series or CK61 Holder Top Mount 36.8 cm 38.1 cm 20.3 cm (14.5 in) (15 in) (8.0 in) with CN3 Series, CN70, or CN70e Holder Side Mount 47.0 cm 36.8 cm 20.3 cm (18.5 in) (14.5 in) (8.0 in) 6820 Series 80-Column Printer User Manual...
Page 126: Portable Printer
(5.1 in) Media Specifications Using paper that matches the following specifications ensures optimum 6820 performance. Variation from these specifications, use of aged paper, or use of paper exposed to elements such as dirt or humidity may cause printing problems. The printer works with 1-3 ply carbonless paper that is single-edge glued and designed for sprocket feed.
Page 127: Material Breakdown
Colors available: White, Canary, Pink, Goldenrod, Blue, Green 16# CB (Carbonless Back) Target Under Over Basis Weight 16 lb 15.2 lb 16.8 lb Caliper Moisture Smoothness (RS) Smoothness (CB) Brightness (Wht) Opacity (Wht) 78.5 6820 Series 80-Column Printer User Manual...
Page 128: Caliper Breakdown
The following illustration shows the printable area of the lower section of a page of fanfold paper and the upper section of the next page. The Assured Print Area is the best area to use for printing. 6820 Series 80-Column Printer User Manual...
Page 129 The top margin is defined as the distance between the top edge of the paper and the first row of printed characters. The bottom margin is defined as the distance 6820 Series 80-Column Printer User Manual...
Page 130: Factory-Installed Printer Defaults
Factory-Installed Printer Defaults Factory Installed Printer Defaults Function Default Value Carriage position At left margin Character set Normal (not user defined) Code page Codes 128-255 Disabled Condensed (compressed) Disabled Double-Strike Disabled Double-Wide Disabled 6820 Series 80-Column Printer User Manual...
Page 131 Set to default tabs (every 8 column) Tabs, vertical 1 line feed each tab, channel = 0 Top of form Set to current line Underline Disabled Unidirectional printing Disabled (bidirectional) User defined character set Removed 6820 Series 80-Column Printer User Manual...
Page 132 Zeros are printed with a slash Auto Feed configuration CR (carriage return added at end of line without line feed) Protocol NPCP (NORAND Portable Communications Protocol) Parity N/A (for NPCP) Bit Rate 19.2 K 6820 Series 80-Column Printer User Manual...
Page 133: Bluetooth Configuration Commands And Specifications
Bluetooth Configuration Commands and Specifications Configuration of the Bluetooth radio and software is accomplished using the Bluetooth Configuration Commands listed in this appendix and the Bluetooth Configuration Utility which is available from Intermec Product Support.
Page 134: Using Configuration Commands
0x10 (line feed), or character codes 0x13, 0x10 (carriage return, line feed). An example command to set the friendly name to “Len’s 100% serial module”: F0Len’s 100%25 serial module<CR> Character codes outside of the range of 0x20 to 0x7E are ignored. 6820 Series 80-Column Printer User Manual...
Page 135: Operating Modes
Bluetooth connection, the unit goes into Bluetooth Link Active state. It stays in this state until the link is lost because the Master shuts it down or there is an out-of-range condition, it then returns to the Bluetooth Link Inactive state. 6820 Series 80-Column Printer User Manual...
Page 136: Command And Control Modes
“f0MyFriendlyName<CR>” “?L<CR>” “10<CR>” Turn off Encryption, Authentication, and Exclusion “11<CR>” Authentication “12<CR>” Encryption and Authentication “13<CR>” Encryption, Authentication, and Exclusive “?C0<CR>” ”c0ON<CR>” “?C1<CR>” ”c11024,512<CR>” “?D0<CR>” ”d0ON<CR>” “?D1<CR>” ”d11024,512<CR>” “?S1<CR>” ”s1001F00<CR>” “?S2<CR>” ”s2MyServiceName<CR>” “?S4<CR>” ”s4MyPinCode<CR>” 6820 Series 80-Column Printer User Manual...
Page 137: Set Local Bluetooth Device Name
Set Local Bluetooth Device Name Syntax: F0<Device Friendly Name><CR> Description: “Device Name” — String up to 254 bytes long Default: “6820-DDEEFF” where DDEEFF is from the (AABBCCDDEEFF) Bluetooth device address Example: “F01Len’s 100%25 serial module<CR>“ sets the name to “Len’s 100% serial module.”...
Page 138: Connectable On/Off
Description: Sets the Inquiry Scan timing parameters Default: 4096,18 Example: “D11024,512<CR>” Set Encryption/Authentication Pin Code Syntax: S4<PIN code> Description: PIN Code; can be NULL and as long as 16 characters Default: “S4%00” NULL PIN code 6820 Series 80-Column Printer User Manual...
Page 139: Manage Security Modes
PIN code only on the initial connection. Note: Some of the Bluetooth user interfaces cannot supply a NULL string as a PIN code. Use the S4 command to specify a PIN code that is not NULL. 6820 Series 80-Column Printer User Manual...
Page 140: Read Module Version
Example: “T0120<CR>” This sets the shutdown timer to 120 minutes. Clear Link Key Table Syntax: B0<CLR><CR> Description: Clear Pair or Bonding command cleans up all of the link key and Bluetooth address combination PSKEYs. Default: None Example: “B0CLR<CR>” Clears all saved link keys. 6820 Series 80-Column Printer User Manual...
Page 141: Understanding Adapter States Or Modes
Appendix B — Bluetooth Configuration Commands and Specifications Understanding Adapter States or Modes The Bluetooth adapter connects to an internal serial port of the 6820, providing serial print data over a transparent Bluetooth link, running a Serial Port Profile (SPP).
Page 142: 700 Series Or Ck61 To 6820 Pass Through
The Bluetooth adapter, including the Bluetooth radio shuts down after a configurable time (default is two hours of idle time). To wake the Bluetooth adapter, the 6820 is powered on by any button push on the printer control panel. Note: The adapter complies with Bluetooth 1.1 specification, including bonding for authentication and enabling encryption.
Page 143: Persistent Storage
• the shutdown time has elapsed (default is two hours). • Link Loss — The 6820 Bluetooth adapter is able to recover from broken Bluetooth connections, including out-of-range, interference, power failure, or other conditions resulting in a 6820 Series 80-Column Printer User Manual...
Page 144: Remote Configuration
DDEEFF matches the respective portion of the Bluetooth device address (AA:BB:CC:DD:EE:FF). If the printer the adapter is connecting to is known, the service name is changed to 6820-SN, where SN is replaced with the serial number of the 6820. •...
Page 145: Bluetooth Performance
Diagnostic Capabilities The 6820 Bluetooth adapter sends a printout of Bluetooth information to the printer when it receives a message from a 700 Series or CK61 in a terminal holder. An example self-test is shown...
Page 146: Using The Information Application
CK61 mobile computer. To use the Bluetooth Information application 1 Insert the 700 Series or CK61 in the terminal holder on the 6820. 2 Tap the Start > Programs > the 6820 BT Information icon on your 700 Series or CK61 computer.
Page 147: System Qualification
12 g RMS, for 4 hours Dynamic Induced Shock 20 g on 3 axis Operating 1 G 5 Hz to 80 Hz Storage 3 G 5 Hz to 80 Hz When packed Frequency 5 to 55 Hz 6820 Series 80-Column Printer User Manual...
Page 148: Default Bluetooth Configuration Settings
Default Bluetooth Authentication Discoverable True Connectable True Class of Device 0x040680 Service Name Wireless printer Device Name 6820-DDEEFF Baud Rate 19,200 Data Bits Stop Bits Parity None Handshaking Hardware Radio Shutdown Timeout 120 minutes 6820 Series 80-Column Printer User Manual...
Page 149: Cross-Reference Tables
Cross-Reference Tables A set of cross-reference tables are provided to assist you in locating control codes and escape sequences. The default settings are also included.
Page 150: Single Character Control Codes
Device Control 2: cancels condensed mode (compressed) Device Control 3: sets printer offline (not currently used) Device Control 4: cancels double-wide mode (one line only) Cancel Line: clears all characters out of print buffer 6820 Series 80-Column Printer User Manual...
Page 151: Escape Sequence Quick Reference
ESC “&” NUL k1 k2 s1 d1...d11 Define user-defined characters ESC “*” m n1 n2 Select graphics mode ESC “+” n d1...dn Print character graphics ESC “-” 0* Cancel underline mode ESC “-” 1* Select underline mode 6820 Series 80-Column Printer User Manual...
Page 152 Select single-density graphics mode ESC “L” n1 n2 Select low-speed double-density graphics mode ESC “M” Select elite pitch ESC “N” n Set skip over perforation ESC “O” Cancel skip over perforation ESC “P” Select pica pitch 6820 Series 80-Column Printer User Manual...
Page 153 Select half-speed printing ESC “t” (0) Disable printing of character graphics ESC “t” (1) Enable printing of character graphics ESC “z” n Set inactivity time for sleep mode ESC “\” n1 n2 Set print position (relative) 6820 Series 80-Column Printer User Manual...
Page 154 Appendix C — Cross-Reference Tables 6820 Series 80-Column Printer User Manual...
Page 155: Printer Font Test Jobs
Printer Font Test Jobs This appendix contains a sample print job for each font available on your 6820 printer.
Page 156: About The Printer Font Jobs
You do not need more than one font module loaded. Any one of: nft00932.mod, nft00936.mod, nft00949.mod, or even nft00950.mod Asian fonts can be used. These are distributed on the 6820 toolkit CD (including the source code). These print jobs are in this appendix: •...
Page 157: Simplified Chinese Character Set
3 Copy this text file to the appropriate printer port. IBM 437 Code Page Character Set This program generates a text file, ibm437.txt, to copy to a 6820. The text file illustrates the use of the IBM 437 code page character set.
Page 158: Korean Character Set
3 Copy this text file to the appropriate printer port. Korean Character Set This program generates a text file, korea.txt, to copy to a 6820. The text file illustrates the use of the KSC5601 character set. Install the KSC5601 character font (nft00949.mod) using the Printer Configuration Utility.
Page 159 Index...
Page 160 6820 Series 80-Column Printer User Manual...
Page 161 (inches), set status indicators page length (lines), set control program, updating 6820 Series 80-Column Printer User Manual...
Page 162 IBM 437 Code Page character set I/O buffer, defined inactivity time control code, set International character set indicators, descibed Japanese (JIS) character set Information Application, using, Korean character set Bluetooth adapter Simplified Chinese character set internal battery described installing 6820 Series 80-Column Printer User Manual...
Page 163 6820 Series 80-Column Printer User Manual...
Page 164 Set Page button printer failure indicators setting paper for printing printer problems set page, button printer self-test settings runtime errors defaults defaults, Bluetooth persistent unidirectional printing single-byte character sets, defined cancel select special notations, defined 6820 Series 80-Column Printer User Manual...
Page 165 128-159, disable printing of codes 128-159, Wall mount printer enable weight, specifications 6820 Series 80-Column Printer User Manual...
Page 166 Index 6820 Series 80-Column Printer User Manual...
Page 168 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2012 Intermec Technologies Corporation. All rights reserved. 6820 Series 80-Column Printer User Manual *935-013-003* P/N 935-013-003...

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Intermec 6820 User Manual

Using the 6820 Printer

Installing the 6820 Printer

Configuring the 6820 Printer

Control Code Definitions

Troubleshooting and Maintaining the 6820

Specifications and Default Settings

Bluetooth Configuration Commands and Specifications

Cross-Reference Tables

Printer Font Test Jobs

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