The Display Is Turning On When It Shouldn't; The Screen Is Blank Or There's A Problem With The Image On The Screen - SMART Board SBID-7275R Installation And Maintenance Manual

Chapter 5
Troubleshooting
Symptom
The power light is lit, but the screen is
blank.

The display is turning on when it shouldn't

Symptom
The display turns on or enters Ready
mode when it shouldn't.
The screen is blank or there's a problem with the
image on the screen
Symptom
The screen is blank.
A computer is connected to the
display, but only a connection
message appears on the screen.
smarttech.com/kb/171538
Troubleshooting steps
Pick up a pen or press the Power button on the convenience panel or the remote
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control.
Make sure the proximity sensors aren't blocked.
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Restart the display.
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See Turning off, turning on, and resetting the display on page 44.
Determine if the problem is with the video.
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See The screen is blank or there's a problem with the image on the screen below.
Troubleshooting steps
Check for and, if possible, move the display away from the following:
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Direct sunlight
o
Bright lights
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Forced air ducts
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Plasma displays
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Infrared audio systems and other infrared sources
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Polished floors, glass walls, or other reflective surfaces
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Be aware that the proximity sensors' range is 16' (5 m).
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Troubleshooting steps
Make sure the screen is working by tapping the Home button
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or pressing the Home button
Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
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See Turning off, turning on, and resetting the display on page 44.
Replace the video cables connecting any computers to the display to determine if the
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issue is with the cables.
Make sure the computer is connected to the currently selected input.
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If the currently selected input is a computer, make sure the computer is not in an
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energy saving mode.
on the remote control to open the Home screen.
below the screen
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