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SMART Board® 7000R and 7000R Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID-7275R SBID-7286R SBID-7275R-P SBID-7286R-P SBID-7075R SBID-7086R SBID-7075R-P SBID-7086R-P IDR775-1 IDR786-1 Was this document helpful? smarttech.com/docfeedback/171538...
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Learn more This guide and other resources for SMART Board 7000R and 7000R Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Important information Use only VESA-approved mounts. STABILITY HAZARD Disconnect all of the display’s power cables from the If not installed properly, this display may fall causing serious wall outlet and seek assistance from qualified service injury or death. To prevent injury, the display must be securely personnel if any of the following occur: attached to the wall following the installation instructions.
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Unique Identifier: IDR775-1, IDR786-1, IDRMOD1, PR7-1 Responsible Party – U.S. Contact Information Models Power requirements SMART Technologies Inc. 2401 4th Ave., 3rd Floor SBID-7275R, SBID- 100V to 240V AC, 50 Hz Seattle, WA 98121 7275R-P, SBID-7075R, to 60 Hz, 129 W compliance@smarttech.com...
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Important information This device complies with Part 15 of the FCC Rules. Operation is This device complies with ICES-003 of the Innovation, Science subject to the following two conditions: and Economic Development Canada Rules. Operation is subject to the following two conditions: 1.
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Important information Innovation, Science et Développement CAUTION: EXPOSURE TO RADIO FREQUENCY économique Déclaration du Canada RADIATION This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should AVERTISSEMENT be installed and operated with minimum distance 20 cm (i) les dispositifs fonctionnant dans la bande 5 150–5 250 MHz between the radiator and your body.
Contents Important information Chapter 1: Welcome About this guide About the display Identifying your specific model Accessories More information Chapter 2: Installing the display Moving the display to the installation site Installing the display on a wall Installing the display on a stand Connecting to a network Connecting power and turning on the display for the first time Pairing pens with the display...
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Contents SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected Contacting your reseller for additional support Appendix A: Adjusting settings Network settings Personalization Application settings System settings Appendix B: Managing the display using RS-232 Configuring the computer’s serial interface settings Commands and responses Power state commands...
Chapter 1 Welcome About this guide About the display Touch Writing, drawing, and erasing iQ experience Display Audio Network connectivity Room computers and guest laptops Accessory slot Convenience panel Proximity sensors Ambient light sensor Remote control and IR sensor Mounting hardware Identifying your specific model Accessories SMART OPS PC module...
Chapter 1 Welcome How to maintain the display for years of use How to troubleshoot issues with the display In addition, this guide includes information about the display’s settings and remote management support. This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page 16).
Display The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles. The size of the display varies by model: Models Size (diagonal) SBID-7275R, SBID-7275R-P, SBID-7075R, and SBID-7075R-P 75" SBID-7286R, SBID-7286R-P, SBID-7086R, and SBID-7086R-P 86" smarttech.com/kb/171538...
Chapter 1 Welcome Audio The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a room. You might want to connect an external audio system if you’re providing sound in a larger space (see Connecting an external audio system on page 39).
Chapter 1 Welcome CAUTION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1 and/or IEC 62368-1. Do not remove the OPS PC module or other devices from the accessory slot while they are turned on.
Chapter 1 Welcome NOTES For more information on energy saving modes, see About energy saving modes on page 27. The proximity sensors respond only when the display is in the networked standby power state. They do not respond in the standby power state. The sensors can detect people through glass.
Chapter 1 Welcome Identifying your specific model SMART offers different models of the SMART Board 7000R and 7000R Pro series interactive display: Model Frame style Screen size (approximate) SBID-7275R White 75" SBID-7286R White 86" SBID-7275R-P Black 75" SBID-7275R-PW White 75" SBID-7286R-P Black 86"...
Chapter 1 Welcome SMART OPS PC module SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free Windows 10 Pro installation based on eighth generation Intel® Core™ processors and are designed specifically to work with a SMART display. All OPS PC modules are WHQL certified and fully licensed with Windows 10 Pro.
Chapter 2 Installing the display Moving the display to the installation site Using transportation aides Accommodating doorways, hallways, and elevators Dealing with cracked, chipped, or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware...
Chapter 2 Installing the display IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display: Follow local safety regulations and standards. Pack the display in its original packaging, including the pallet. Move the display so that its top frame faces up.
Chapter 2 Installing the display Dealing with cracked, chipped, or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
Chapter 2 Installing the display Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product.
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Chapter 2 Installing the display Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
Chapter 2 Installing the display Choosing a height Consider the general height of the user community when you choose the height for the display. SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor. NOTE If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.
Chapter 2 Installing the display The display comes with a WM-SBID-200 wall mount. SMART recommends using this wall mount to install the display on a wall. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.
Chapter 2 Installing the display Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and lock for easy movement. For more information about SMART mobile stands, see smarttech.com/accessories.
Chapter 2 Installing the display If you’re using the display’s LAN RJ45 jack to connect to a network, you can connect the other RJ45 jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room.
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Chapter 2 Installing the display To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 16).
SMART Board 7000R and 7000R Pro series interactive displays (see smarttech.com/kb/171230). If you previously paired a pen with a SMART Board 7000R or 7000R Pro series interactive display, you must pair it with another display to use it with that display.
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Chapter 2 Installing the display Standby is the default energy saving mode for displays set to a location within the EU. Elsewhere, networked standby is the default energy saving mode. You can select the display's energy saving mode in Settings > System Settings > Power > Standby (Shutdown) or Settings > System Settings > Power > Networked Standby (Sleep).
Chapter 3 Connecting computers and other devices Installing SMART software Connecting room computers and guest laptops Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Using recommended cables Sharing USB Type-B receptacles Connecting a SMART OPS PC module Connecting other devices Connecting USB drives, peripherals, and other devices Connecting an external display...
Chapter 3 Connecting computers and other devices Software Description Notes SMART Meeting Pro Software that enables you to capture ideas in Pro models only. a virtually unlimited interactive workspace. SMART Product Drivers Software that enables the computer to detect Included with input from the display.
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Chapter 3 Connecting computers and other devices NOTES Install SMART software on any computers you connect to the display (see Installing SMART software on page 29). As shown below, HDMI 1 and HDMI 2 share the Touch 1 USB Type-B receptacle, and HDMI 3 and VGA share the Touch 2 USB Type-B receptacle (see Sharing USB Type-B receptacles on page 37).
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Chapter 3 Connecting computers and other devices HDMI 1 Connector Standard Connection type Cable HDMI 1 HDMI 2.0 Video/audio HDMI Touch 1 (USB Type-B) Up to USB 3.0 Touch USB 2.0/USB 3.0 HDMI 2 Connector Standard Connection type Cable HDMI 2 HDMI 2.0 Video/audio HDMI Touch 1 (USB Type-B) Up to USB 3.0 Touch USB 2.0/USB 3.0...
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Chapter 3 Connecting computers and other devices HDMI 3 Connector Standard Connection type Cable HDMI 3 HDMI 2.0 Video/audio HDMI Touch 2 (USB Type-B) Up to USB 3.0 Touch USB 2.0/USB 3.0 HDMI 4 Connector Standard Connection type Cable HDMI 4 HDMI 2.0 Video/audio HDMI Convenience panel Up to USB 3.0 Touch USB 2.0/USB 3.0...
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Chapter 3 Connecting computers and other devices Connector Standard Connection type Cable Video Audio In (Stereo 3.5 mm) Stereo 3.5 mm Audio Stereo 3.5 mm Touch 2 (USB Type-B) Up to USB 3.0 Touch USB 2.0/USB 3.0 Viewing a connected computer’s input Use the Input app to view a connected computer’s input on the display. smarttech.com/kb/171538...
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Chapter 3 Connecting computers and other devices To view a connected computer’s input 1. Connect the computer to the display. 2. Do one of the following: If iQ is enabled If iQ is disabled Tap Input on the Home screen. Press the Home button or the Input button on the remote control.
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Chapter 3 Connecting computers and other devices Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation HDMI 23' (7 m) Use only certified premium high-speed HDMI cables that have been tested to support the performance standard you require.
Chapter 3 Connecting computers and other devices Sharing USB Type-B receptacles The HDMI and VGA connectors on the connector panel share USB Type-B receptacles: USB Type-B receptacle Video connectors Touch 1 HDMI 1 HDMI 2 Touch 2 HDMI 3 If two computers are connected to video connectors that share the same USB Type-B receptacle, you must disconnect the USB cable from the first computer and connect it to the second computer if you want to switch from one computer’s input to the other’s.
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Chapter 3 Connecting computers and other devices Connecting USB drives, peripherals, and other devices The display includes two USB 3.0 Type-A receptacles on the convenience panel and three USB 3.0 Type-A receptacles on the connector panel. You can connect USB drives, peripherals (such as keyboards), and other devices to these connectors and use the devices with the iQ experience, connected computers, and devices installed in the accessory slot (such as the SMART OPS PC module).
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Chapter 3 Connecting computers and other devices NOTE If you connect an audio output device to any of the display’s USB Type-A receptacles, all the display’s audio output will be routed through this audio output device rather than through the display’s internal speakers or any external audio systems connected to the stereo 3.5 mm out connector or the S/PDIF out connector.
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Chapter 3 Connecting computers and other devices In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector (pictured). S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with an external sound bar or other audio system.
Chapter 3 Connecting computers and other devices Connector diagrams Connector panel The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes HDMI 2.0 out External display See page 39 and HDMI cables and connectors. USB 3.0 Type-A (×3) Supported USB drives, See Connecting USB drives,...
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Chapter 3 Connecting computers and other devices Connector Connects to Notes HDMI 2.0 in HDMI 3 input Use this video and audio input with (video and audio) the Touch 2 input. See page 30 and HDMI cables and connectors. USB Type-B Touch 2 input Use this touch input with the HDMI 3 or VGA video and audio inputs.
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Chapter 3 Connecting computers and other devices Convenience panel The following diagram and table present the connectors on the display’s convenience panel: Connector Connects to Notes USB 3.0 Type-A (×2) Supported USB drives, See Connecting USB drives, peripherals, and other devices peripherals, and other devices on page 38 and USB cables and...
Chapter 4 Maintaining the display Turning off, turning on, and resetting the display Cleaning and maintaining hardware Checking the display installation Cleaning the screen Maintaining ventilation Preventing condensation Replacing the pens and erasers Removing and transporting the display Updating system software Applying an automatic system software update manually Updating system software manually With proper maintenance, the display will provide years of use.
Chapter 4 Maintaining the display 3. Flick the switch beside the AC power inlet to the OFF (O) position. NOTE Wait at least 30 seconds before turning the display back on. To turn the display back on 1. Flick the switch beside the AC power inlet to the ON (I) position. 2.
Chapter 4 Maintaining the display Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
Chapter 4 Maintaining the display If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.
Chapter 4 Maintaining the display To remove the display 1. Turn off any connected computers. 2. Turn off the display (see Turning off, turning on, and resetting the display on page 44). 3. Flick the switch beside the AC power inlet to the OFF (O) position. 4.
Chapter 4 Maintaining the display To apply an automatic system software update manually 1. From the Home screen, tap Settings 2. Scroll to Auto Update. 3. Under Check for Updates Now, tap Apply Update Now. The display turns off and then turns back on. The display then applies the update. Updating system software manually You can download system software updates at smarttech.com/downloads...
Chapter 5 Troubleshooting The display isn’t turning on The display is turning on when it shouldn’t The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens and erasers aren’t working as expected The Wi-Fi module isn’t working as expected...
Chapter 5 Troubleshooting Symptom Troubleshooting steps The power light is lit, but the screen is Pick up a pen or press the Power button on the convenience panel or the remote blank. control. Make sure the proximity sensors aren’t blocked. Restart the display.
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Chapter 5 Troubleshooting Symptom Troubleshooting steps The image on the screen is distorted. Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appears correctly, the issue is with the There are lines, snow or, other visual video input.
Chapter 5 Troubleshooting There’s no sound or there’s a problem with the sound Symptom Troubleshooting steps There’s no sound. If you’re using an external audio system, make sure it is turned on. Make sure the cables connecting the display to the computer are securely fastened. There is sound, but the volume is low.
Chapter 5 Troubleshooting Touch isn’t working as expected Symptom Troubleshooting steps The display doesn’t respond to touch. Make sure SMART Product Drivers 12.14 or later are installed and running on any connected computers. Make sure the USB cable between the display and the computer doesn’t exceed the supported maximum cable length.
You’re experiencing other issues with Use only SMART Board 7000R or 7000R Pro series interactive display pens with the the pens. display. Pens from other interactive displays aren’t compatible. Return the pen to its magnetic holder to calibrate it.
Chapter 5 Troubleshooting SMART software on connected computers isn’t working as expected Symptom Troubleshooting steps SMART Notebook software isn’t Troubleshooting SMART Notebook. working as expected. Lumio isn’t working as expected. Troubleshooting common issues in Lumio by SMART. SMART TeamWorks software isn’t Troubleshooting SMART TeamWorks.
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Chapter 5 Troubleshooting TIPS Scan the QR code on the label to view the SMART Board 7000R or 7000R Pro series interactive display support pages on the SMART website. You can also find the serial number in the iQ settings (see Serial Number on page 70). smarttech.com/kb/171538...
Appendix A Adjusting settings Network settings Personalization Application settings System settings You can access settings using the icon on the Home screen. NOTES Settings can apply to a user or to the entire system. User-level settings change depending on the user who is signed in.
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Appendix A Adjusting settings Option Values Function Notes User or system setting SMART iQ Ethernet [N/A] Options available when an Ethernet [N/A] System Advanced options cable is connected Static IP (Use DHCP) Enables or disables DHCP to assign [N/A] User the display an IP address. Enables or disables a proxy server for [N/A] User...
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Appendix A Adjusting settings Personalization NOTE If iQ is disabled, Personalization settings are not available. Option Values Function Notes User or system setting Wallpaper [Wallpapers] Select the wallpaper that 1920 × 1080 images User appears in the work best background. The display supports .png and .jpg file formats...
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Appendix A Adjusting settings Option Values Function Notes User or system setting Enables or disables access to Opening your User Allow Google Drive Google Drive when you’re signed Google Drive or integration in Files in to your SMART Account. OneDrive on the Library display.
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Appendix A Adjusting settings Option Values Function Notes User or system setting Screen Share Enables or disables automatic [N/A] System Require Permission connection from a device sharing its screen. Enables or disables the AirPlay AirPlay is enabled by System AirPlay protocol.
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Appendix A Adjusting settings Option Values Function Notes User or system setting Notifications When enabled, the display doesn’t [N/A] System Do not disturb show notifications for any app. [Apps] When enabled, the display shows [N/A] User notifications for apps. Installed Apps When enabled, the App Store is [N/A] User...
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Appendix A Adjusting settings Option Values Function Notes User or system setting Energy Saver Disabled Sets the number of minutes of The default is 60 System Go to energy saving inactivity before the display minutes. mode after 1 min enters an energy saving 5 mins mode.
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Appendix A Adjusting settings Option Values Function Notes User or system setting 0–100 Sets the difference in [N/A] User Contrast brightness between the lightest and darkest parts of the image. Advanced Display Options Very Cool Sets how colors appear on the [N/A] System Color...
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Appendix A Adjusting settings Option Values Function Notes User or system setting Enables or disables the When analog System Built-in Speakers display’s internal speakers. speakers are connected to the display, the display’s internal speakers are disabled automatically. Audio Properties 0–100 Sets the audio output from the Drag the slider all System...
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Appendix A Adjusting settings Option Values Function Notes User or system setting Language [Languages] Sets the language for the [N/A] User System Language settings menu. Ink-To-Text Language [Languages] Sets the language for You can install User converting writing to text. and uninstall languages.
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Appendix A Adjusting settings Option Values Function Notes User or system setting Advanced logging options to [N/A] System Log Level SPM be set under the direction of SMART Support Advanced logging options to [N/A] System Log Level RATP be set under the direction of SMART Support Advanced logging options to [N/A]...
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Appendix A Adjusting settings Option Values Function Notes User or system setting [N/A] Closes open applications. [N/A] System Clean Up other applications Software Update Stable Channel Sets which iQ system software When switching System Updates Channel updates the display receives. from the Beta Beta Channel channel to the...
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Appendix A Adjusting settings Option Values Function Notes User or system setting [N/A] Shows the SMART support [N/A] [N/A] Help site. Send Feedback [N/A] Send feature request to [N/A] [N/A] SMART. [N/A] [N/A] [N/A] [N/A] Board Details [N/A] Shows the iQ system [N/A] [N/A] Build Number...
Appendix B Managing the display using RS-232 Configuring the computer’s serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Serial number commands Part number commands Asynchronous state reporting commands Factory reset commands Resolving issues with managing the display using RS-232...
Appendix B Managing the display using RS-232 IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, Chrome™...
Appendix B Managing the display using RS-232 Commands and responses To access display information or to adjust display settings using the room control system, type commands after the command prompt (>) and wait for the response from the display. CORRECT >get volume volume=55 >...
Appendix B Managing the display using RS-232 To assign a value to a setting Use a set command. This example sets the volume to 65: >set volume=65 volume=65 > To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70...
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Appendix B Managing the display using RS-232 The display has six power states: Power state Description The display is in normal operating mode. READY The screen is off, but the display is ready to turn on when one of the following occurs: A user presses the Power button on the convenience panel or the remote...
Appendix B Managing the display using RS-232 Input commands Get command Set command Response get input set input[Value] input=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =hdmi1 hdmi1 =hdmi2 hdmi2 =hdmi3 hdmi3 =hdmi4 hdmi4 =vga1 vga1...
Appendix B Managing the display using RS-232 Screen shade commands Get command Set command Response get screenshade set screenshade[Value] screenshade=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =off Volume commands Get command Set command Response get volume set volume[Value]...
Appendix B Managing the display using RS-232 Serial number commands Get command Response get serialnum serialnum=[Value] Where [Value] is the serial number. Part number commands Get command Response get partnum partnum=[Value] Where [Value] is the part number, including the revision. Asynchronous state reporting commands Get command Set command...
Appendix B Managing the display using RS-232 Resolving issues with managing the display using RS-232 The following table presents common issues with managing the display using RS-232 and explains how to resolve them: Symptom Troubleshooting steps Managing the display using RS-232 Make sure all the cable connections are secure.
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health.
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