The Display Is Turning On When It Shouldn't; The Screen Is Blank Or There's A Problem With The Image On The Screen - SMART Board 6000S Series User Manual

CHAPTER 5
TROUBLESHOOTING
Symptom
The power light is lit, but the screen
is blank.

The display is turning on when it shouldn't

Symptom
The display turns on or enters
Ready mode when it shouldn't.
The screen is blank or there's a problem with the
image on the screen
Symptom
The screen is blank.
A computer is connected to the
display, but only a connection
message appears on the screen.
38 smarttech.com/kb/171415
Troubleshooting steps
Press the Power button on the convenience panel or the remote control.
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Make sure the proximity sensors aren't blocked.
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Restart the display.
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Determine if the problem is with the video.
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See The screen is blank or there's a problem with the image on the screen
below.
Troubleshooting steps
Check for and, if possible, move the display away from the following:
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Direct sunlight
o
Bright lights
o
Forced air ducts
o
Plasma displays
o
Infrared audio systems and other infrared sources
o
Polished floors, glass walls, or other reflective surfaces
o
Be aware that the proximity sensors' range is 16' (5 m).
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Troubleshooting steps
Make sure the screen is working by tapping the Home button
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screen or pressing the Home button
Home screen.
Make sure any connected computers are on and not in Sleep mode.
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Restart the display and any connected computers.
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Replace the video cables connecting any computers to the display to determine
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if the issue is with the cables.
Make sure the computer is connected to the currently selected input.
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If the currently selected input is a computer, make sure the computer is not in
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Sleep mode.
below the
on the remote control to open the