Chapters
Table of Contents
Troubleshooting
Related Manuals for SMART Board GX (V2) Series
Summary of Contents for SMART Board GX (V2) Series
- Page 1 SMART Board ® GX (V2) series interactive displays Installation and maintenance guide SBID-GX165-V2 SBID-GX175-V2 SBID-GX186-V2 IDGX65-2 IDGX75-2 IDGX86-2 Was this document helpful? smarttech.com/docfeedback/171861...
- Page 2 Trademark notice SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
-
Page 3: Important Information
Important information Warning Failure to follow the installation instructions included with the display could result in injury and product damage which may not be covered by the warranty. Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. - Page 4 Important information Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, the display must be securely mounted to the wall in accordance with the installation instructions and using the mounting hardware provided by SMART (if supplied). If your display does not include mounting hardware, be sure to select mounting hardware that is rated or certified for the display’s size and weight and is compatible with the surface to which you’re mounting the display.
- Page 5 Important information You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA.
-
Page 6: Table Of Contents
Contents Important information Chapter 1 Welcome About this guide About the display Identifying your specific model Accessories More information Chapter 2 Installing the display Moving the display to the installation site Installing the display on a wall Installing the display on a stand Connecting to a network Connecting power and turning on the display for the first time Configuring the display’s network settings... - Page 7 Contents Contacting your reseller for additional support Chapter 6 Troubleshooting tools and apps Resolving issues with Whiteboard Resolving issues with Browser Resolving issues with Screen Share Resolving issues with File Manager Appendix A Adjusting display settings Accessing the display’s settings Exiting the display’s settings Network Personalization...
- Page 8 Contents Disabling other inputs Certification and compliance smarttech.com/kb/171861...
-
Page 9: Chapter 1 Welcome
This chapter introduces the features of your GX (V2) series display. About this guide This guide explains how to install and maintain SMART Board GX (V2) series interactive displays. It includes the following information: How to install the display... -
Page 10: About The Display
(see More information on page 16). About the display The SMART Board GX (V2) series gives you everything you need to get started with interactivity. The display includes a comprehensive set of features and components. - Page 11 Chapter 1 Welcome Display The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles. The display size varies by model: Models Size (diagonal) SBID-GX165-V2 65" SBID-GX175-V2 75" SBID-GX186-V2 86" Mounting hardware You can use VESA compliant wall mounts, such as SMART’s WM-SBID-200 wall mount (not included), to mount the display on a wall (see Installing the display on a wall on page ...
- Page 12 Power status The power status indicator light is located in the Power button in bottom-right of the display’s frame. See SMART Board GX (V2) series interactive displays user’s guide (smarttech.com/kb/171862). Writing, drawing, and erasing The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be assigned to write or draw in a different color when using the Whiteboard app.
-
Page 13: Identifying Your Specific Model
Do not remove the OPS PC or other devices from the accessory slot while they are turned on. Do not install or remove the OPS PC or other devices in the accessory slot while the display is turned on. Identifying your specific model SMART offers several models of the SMART Board GX (V2) series interactive displays. smarttech.com/kb/171861... -
Page 14: Accessories
75" (190 cm) SBID-GX186-V2 86" (218 cm) Accessories Accessories for the display include: SMART OPS PC module SMART wall mount (WM-SBID-200) for SMART Board displays Stands USB extenders Note For more information about these and other accessories, see smarttech.com/accessories. smarttech.com/kb/171861... - Page 15 Core processors and are designed specifically to work with a SMART Board interactive display. All OPS PC modules are fully licensed with Windows Pro. Install the OPS PC module in a display’s accessory slot to provide a complete 4K UHD Windows installation at your fingertips, without the need for an external PC or additional cables.
-
Page 16: More Information
Chapter 1 Welcome More information SMART provides a variety of other documents for this display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on this guide’s cover for links to SMART Board GX (V2) series interactive display documents and other support resources. smarttech.com/kb/171861... -
Page 17: Chapter 2 Installing The Display
Chapter 2 Installing the display Moving the display to the installation site Using transportation aides Accommodating doorways, hallways, and elevators Dealing with cracked, chipped, or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware... -
Page 18: Using Transportation Aides
Chapter 2 Installing the display Important Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display: Follow local safety regulations and standards. Pack the display in its original packaging, including the pallet. Move the display so that its top frame faces up. -
Page 19: Installing The Display On A Wall
Chapter 2 Installing the display Dealing with cracked, chipped, or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip, or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. -
Page 20: Choosing A Location
Chapter 2 Installing the display Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location is crucial for ensuring the best possible experience with the display. Consider the following factors as you choose a location: Factor Considerations... - Page 21 Chapter 2 Installing the display Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: Note The viewing area depends on the display’s resolution and a variety of other factors.
-
Page 22: Choosing A Height
Chapter 2 Installing the display Factor Considerations Environment and The location meets the environmental requirements in the display’s ventilation specifications. The display isn’t subjected to strong vibrations or dust. Ventilation systems don’t blow air directly on the display. There is adequate ventilation or air conditioning around the display so that heat can flow away from it and the mounting equipment. -
Page 23: Selecting Mounting Hardware
Chapter 2 Installing the display In some situations, you may need to request an engineering analysis to determine if the wall can support the display. Selecting mounting hardware The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted. -
Page 24: Installing The Display On A Stand
For more information about SMART mobile stands, see smarttech.com/accessories. Using a third-party stand For information about selecting and using a third-party stand, see Installing your SMART Board GX on a stand. Connecting to a network The display requires a network and internet connection for downloading software and firmware updates. - Page 25 Chapter 2 Installing the display To configure the network 1. Open the required TCP/UDP ports: Protocol Port range Feature System software update 2067 Screen Share app 5000 AirPlay 7000 AirPlay 7236 Miracast 7382 CRCP 7385 Screen Share app 7385–7405 CRCP 8008 Websocket 8009...
-
Page 26: Connecting To A Network
Chapter 2 Installing the display 3. Configure the network to enable broadcast service. 4. Configure the network to allow mDNS (multicast). Connecting to a network The display requires a network and internet connection for downloading software and firmware updates. You can connect to a network using Wi-Fi or one of the RJ45 Ethernet jacks. -
Page 27: Connecting Power And Turning On The Display For The First Time
Chapter 2 Installing the display Connecting power and turning on the display for the first time To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet. - Page 28 Chapter 2 Installing the display 1. Flick the power switch beside the AC power inlet on the rear of the display to the ON (I) position. 2. Select your preferred language, and then tap the Next icon 3. Select the country location where you’re installing the display. This helps to ensure the proper Wi-Fi frequencies for wireless networks are available.
-
Page 29: Configuring The Display's Network Settings
Chapter 2 Installing the display 7. Set a password for the screen lock feature, and then tap Enter. Important Ensure the screen lock passcode is made available to authorized users of the display. Users must enter the passcode to unlock the display’s screen when the Screen lock feature is enabled. The Done screen indicates setup is finished. - Page 30 Chapter 2 Installing the display Notes Tap the Add Network icon to add a network manually. Tap the More menu items icon ••• to access Wi-Fi preferences and see your MAC address, IP address, and install certificates. To configure network proxy settings for a secured Wi-Fi network To improve security and privacy, or to meet company policy, you can configure a secured network proxy for your Wi-Fi network.
- Page 31 Chapter 2 Installing the display To connect to an Ethernet network 1. Connect an Ethernet cable to either of the RJ45 jacks on the display. 2. On the Home screen, tap the Ethernet icon in the top-right corner. On the Home screen, tap the Apps icon and then tap the Settings icon >...
-
Page 32: Chapter 3 Connecting Computers And Other Devices
Description Notes SMART Notebook Free software designed for use with a See SMART Notebook. SMART Board interactive display. SMART Notebook software comes with many features that you can use to create, edit, and deliver engaging lessons for your students. smarttech.com/kb/171861... -
Page 33: Connecting Room Computers And Guest Laptops
Chapter 3 Connecting computers and other devices Software Description Notes SMART Product Drivers Software that enables the computer to Included with detect input from the display. SMART Notebook. SMART Ink Software that enables you to write and draw Included with in digital ink over applications, files, folders, SMART ... - Page 34 Chapter 3 Connecting computers and other devices As shown below, HDMI 1, HDMI 2, VGA, and Display Port share the Touch USB Type-B receptacle on the side connector panel, and HDMI 3 uses the Touch USB Type-B receptacle on the front connector panel (see Sharing USB Type-B receptacles on page ...
- Page 35 Chapter 3 Connecting computers and other devices USB Type-C 2 Connector Standard Connection type Cable USB Type-C 2 USB-C Video/audio/touch SuperSpeed USB Type-C smarttech.com/kb/171861...
- Page 36 Chapter 3 Connecting computers and other devices HDMI 1 Connector Standard Connection type Cable HDMI 1 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 smarttech.com/kb/171861...
- Page 37 Chapter 3 Connecting computers and other devices HDMI 2 Connector Standard Connection type Cable HDMI 2 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 smarttech.com/kb/171861...
- Page 38 Chapter 3 Connecting computers and other devices HDMI 3 Connector Standard Connection type Cable HDMI 3 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch input USB 2.0 Type-B Touch High Speed (480 Mpbs) USB 2.0 smarttech.com/kb/171861...
- Page 39 Chapter 3 Connecting computers and other devices Display Port Connector Standard Connection type Cable Display Port Display Port 1.2 Video/audio Display Port Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 smarttech.com/kb/171861...
-
Page 40: Viewing A Connected Computer Or Other Device's Input
Chapter 3 Connecting computers and other devices Connector Standard Connection type Cable Video Audio In Stereo 3.5 mm Audio Stereo 3.5 mm Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 Viewing a connected computer or other device’s input 1. -
Page 41: Setting A Connected Computer's Resolution And Refresh Rate
Chapter 3 Connecting computers and other devices 2. Select the source using one of the following methods: Using the Input settings menu Using the remote control a. Open the Toolbar by tapping one of the Press the Input icon side Toolbar buttons (on either sides of the screen). -
Page 42: Using Recommended Cables
Chapter 3 Connecting computers and other devices Input Maximum resolution Refresh rate HDMI 2 3840 × 2160 60 Hz HDMI 3 3840 × 2160 60 Hz 1920 × 1080 60 Hz Display Port 3840 × 2160 60 Hz 3840 × 2160 60 Hz If possible, set connected computers to these resolutions and refresh rates. -
Page 43: Sharing Usb Type-B Receptacles
Chapter 3 Connecting computers and other devices Cable type Maximum length Recommendation USB 3.0 9' (3 m) SMART supports only installations that use directly connected video and USB cables, AC-powered extenders, or USB extenders purchased from SMART. You might be able to use higher-grade cables that exceed the recommended length. -
Page 44: Connecting A Smart Ops Pc Module
Chapter 3 Connecting computers and other devices Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organization’s installers can install the OPS PC module in the display’s accessory slot following the OPS PC module’s installation instructions (smarttech.com/kb/171775 or smarttech.com/kb/171544). -
Page 45: Connecting Other Devices
Chapter 3 Connecting computers and other devices Connecting other devices In addition to computers, you can connect a variety of other devices to the display: USB drives and other peripherals External displays External audio systems Room control systems Connecting USB drives and other peripherals The display includes two USB 3.2 Gen 1 Type-A receptacles on the front connector panel and two USB 3.2 Gen 1 Type-A receptacles on the side connector panel. -
Page 46: Connecting An External Audio System
Chapter 3 Connecting computers and other devices The external display shows the same image as the display. This is useful when you’re using the display in an auditorium or other large space where a second display would be beneficial. Important If the connected external display doesn’t support High-bandwidth Digital Content Protection (HDCP), no image will appear on the external display. - Page 47 Chapter 3 Connecting computers and other devices You can connect an external audio system to the display using the stereo 3.5 mm out connector (pictured). You can also connect an external audio system directly to a room computer. Use of an external audio system must be enabled in display settings (see Input and output on page 76). Important Use a 3.5 mm stereo jack (15 mm long barrel only) to connect to the display’s stereo 3.5 mm Out connector.
-
Page 48: Connecting Room Control Systems
Chapter 3 Connecting computers and other devices In addition to the stereo 3.5 mm ut connector, the display also provides a Sony/Philips Digital Interface (S/PDIF) Out connector (pictured). S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to use this connection with an external sound bar or other audio system. Note When you connect an audio system to the display’s S/PDIF out connector, the audio system’s volume controls, rather than the display’s, adjust the volume. -
Page 49: Connector Diagrams
Chapter 3 Connecting computers and other devices Connector diagrams Side and bottom connector panels This diagram and table describe the connectors on the display’s connector panel: Connector Connects to Notes See Connecting other devices on USB 3.2 Gen 1 Type-A Supported USB drives and other peripherals page ... - Page 50 Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting other devices on USB 3.2 Gen 1 Type-A Supported USB drives and other peripherals page 45 and USB cables and connectors. The connector will switch to the active input, including the display’s embedded OS, the OPS slot computer, or an external...
-
Page 51: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting to a network on RJ45 (×2) Network page 24 and Ethernet (network) cables and connectors. Audio in (stereo 3.5 mm) VGA input (audio) Use this audio input with Stereo 3.5 mm in. - Page 52 Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting room computers USB 2.0 for the USB Type-C 2 input (video, and guest laptops on page 33 and embedded OS and OPS audio, and touch) slot computer USB cables and connectors.
-
Page 53: Chapter 4 Maintaining The Display
In most situations, you can put the display in Standby mode when not using it by following the instructions in SMART Board GX (V2) series interactive displays user guide (smarttech.com/kb/171862). In some situations, such as when you move the display or clean its screen, you need to turn the display off. -
Page 54: Cleaning And Maintaining The Display
Chapter 4 Maintaining the display 2. Flick the power switch (beside the AC power inlet) on the bottom of the display’s rear surface to the OFF (O) position. To turn the display on Flick the power switch (beside the AC power inlet) on the bottom of the display’s rear surface to the ON (I) position. -
Page 55: Cleaning The Screen
Note You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories. Cleaning the touch sensors The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. -
Page 56: Maintaining Ventilation
Store for SMART Parts (see smarttech.com/support/parts-store). Important Use only pens designed for SMART Board GX (V2) series interactive displays. Pens for other SMART products aren’t compatible with SMART Board GX (V2) series interactive displays (see Comparing SMART product pens). -
Page 57: Removing And Transporting The Display
Chapter 4 Maintaining the display Removing and transporting the display On occasion, you might need to remove the display from its current wall mount and move it to another location. To remove the display safely, use two or more trained installers. Warning Do not attempt to move the display by yourself. -
Page 58: Updating System Firmware
Chapter 4 Maintaining the display Updating system firmware The display checks for firmware updates automatically when its turned on, provided the display is connected to the internet and the Disable system updates setting is disabled (see System on page 80). The display notifies you when a firmware update is available. -
Page 59: Chapter 5 Troubleshooting The Display
Chapter 5 Troubleshooting the display Resolving general issues The display isn’t turning on The display is turning off when it shouldn’t The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens aren’t working as expected SMART software on connected computers isn’t working as expected... -
Page 60: The Display Isn't Turning On
Chapter 5 Troubleshooting the display Symptom Troubleshooting steps An app is missing or not available. The app might not be included with the SMART Board GX (V2) series interactive display. See SMART Board GX (V2) series interactive displays user’s guide (smarttech.com/kb/171862). Note Apps that require Google Play Services (such as the Google Play store) cannot be used on the display. -
Page 61: The Screen Is Blank Or There's A Problem With The Image On The Screen
Chapter 5 Troubleshooting the display The screen is blank or there’s a problem with the image on the screen Symptom Troubleshooting steps The screen is blank when the status Make sure the screen is working by pressing the Home button on the front light is blue. - Page 62 Chapter 5 Troubleshooting the display Symptom Troubleshooting steps There are bright spots on the screen. Press the Home button on the front control panel. If it appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
-
Page 63: There's No Sound Or There's A Problem With The Sound
Chapter 5 Troubleshooting the display Symptom Troubleshooting steps This is normal behavior if the Pixel shift setting is enabled in the System section of The image suddenly moves up and down, and then is stable again. the display’s settings. This can help reduce the risk of screen burn-in when a static image is displayed for very long periods. -
Page 64: Touch Isn't Working As Expected
SMART Product Drivers 12.20 or later are installed. For Mac computers with macOS Mojave, ensure your MAC OS security settings allow the SMART Board to control applications. See How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave. -
Page 65: The Pens Aren't Working As Expected
Make sure you are using a SMART Board GX series interactive display pen. computer. Make sure SMART Product Drivers 12.20 or later is installed on any connected computers. -
Page 66: Smart Software On Connected Computers Isn't Working As Expected
Chapter 5 Troubleshooting the display SMART software on connected computers isn’t working as expected Symptom Troubleshooting steps SMART Notebook software isn’t See Troubleshooting SMART Notebook. working as expected. Lumio by SMART isn’t working as See Troubleshooting common issues in Lumio by SMART. expected. - Page 67 Chapter 5 Troubleshooting the display Scan the QR code on the label to view the SMART Board GX (V2) series interactive display support pages on the SMART website. smarttech.com/kb/171861...
-
Page 68: Chapter 6 Troubleshooting Tools And Apps
SMART Board GX (V2) Whiteboard file format. The display can’t open a The Whiteboard app on SMART Board GX (V2) series interactive displays doesn’t SMART Notebook file. support SMART Notebook files. Use SMART Notebook software on the connected computer to open a SMART ... -
Page 69: Resolving Issues With Browser
You might want to use the split screen widget to simultaneously create ink performs erratically. notes in a Whiteboard file while viewing Lumio in the browser. See SMART Board GX (V2) series interactive displays user guide (smarttech.com/kb/171862). Resolving issues with Screen Share... -
Page 70: Resolving Issues With File Manager
Make sure your computer or device is on the same subnet as the display. Contact your network administrator. Make sure the Bytello Share app is installed on your device. See SMART Board GX (V2) series interactive displays user guide (smarttech.com/kb/171862). No sound is heard from your shared Make sure your device isn’t muted. - Page 71 Chapter 6 Troubleshooting tools and apps Issue Solutions You can’t read from or write to a Connect the drive to the USB port for the display. connected USB drive. See Connecting USB drives and other peripherals on page 45. Make sure the USB drive is FAT formatted. Make sure the USB drive isn’t encrypted or partitioned.
-
Page 72: Appendix A Adjusting Display Settings
Appendix A Adjusting display settings Accessing the display’s settings Exiting the display’s settings Network Personalization Input and output Applications System Regulatory Information About Accessing the display’s settings You can access the display’s settings from the Home screen by tapping the Apps icon and then tapping the Settings icon . -
Page 73: Exiting The Display's Settings
Appendix A Adjusting display settings Setting Function Notes See Input and output on page 76. Input and output Enable touch sounds, select output devices for sound, name input devices, configure external source display settings, and more. See Applications on page 79. Applications See which applications are installed, check their permissions and storage,... - Page 74 Appendix A Adjusting display settings Option Values Function Notes Network name Manually connect to a hidden For the network you’re connecting to: icon (Add network) wireless network. Security Add the SSID. Advanced Select a security protocol and Settings password. Adjust additional advanced settings, such as Proxy and DHCP settings.
- Page 75 Appendix A Adjusting display settings Option Values Function Notes Bluetooth Bluetooth Enable or disable the display’s Turn on Bluetooth to view available Bluetooth. Bluetooth devices. Available devices [N/A] Shows a list of paired Bluetooth Choose a paired device to devices, their connection status, and disconnect or forget the device.
-
Page 76: Personalization
Appendix A Adjusting display settings Personalization Option Values Function Notes Wallpaper [N/A] Select the wallpaper that appears in 3840 × 2160 images work best. the background. Swipe-up menu options Select input Sets which menu option appears [N/A] when swiping up from the bottom Bottom toolbar edge of any screen. - Page 77 Appendix A Adjusting display settings Option Values Function Notes Enable input renaming Enables renaming of individual [N/A] inputs on the display. Note An input name changes from gray to green when it’s editable. Enables or disables the video input in This option is available when an OPS the display’s OPS expansion slot.
- Page 78 Appendix A Adjusting display settings Option Values Function Notes External source display settings HDMI OUT format 3840 × 2160_ Sets the HDMI out resolution. Ensure the device that receives the 60HZ display’s HDMI out signal matches the selected output resolution. 1080P_60HZ For best results, make sure the device that receives the display’s...
-
Page 79: Applications
Appendix A Adjusting display settings Applications Option Values Function Notes Applications For each application [N/A] [N/A] [N/A] Uninstall [N/A] Uninstall the app. [N/A] Force Stop [N/A] Temporarily stop the app from The app will start running again next running in the background. time its opened. -
Page 80: System
Appendix A Adjusting display settings System Option Values Function Notes Date and time Use 24-hour format Shows the display’s time using the Default setting is Disable and shows 24-hour clock. a 12-hour clock. Automatic date and time Sets the display’s date and time This is based on your region and automatically. - Page 81 Appendix A Adjusting display settings Option Values Function Notes Clear password [N/A] Clears the lock screen password. [N/A] Set password [N/A] Set a lock screen password. This option is available when an existing password has been cleared. Change password [N/A] Change the four-digit lock screen The passcode is set when turning password.
- Page 82 Appendix A Adjusting display settings Option Values Function Notes Timer Switch [N/A] Options for configuring timer switch User-configured startup and settings. shutdown tasks will be listed at the bottom of this section, where you can adjust or delete them individually. Power-off reminder Enables or disables a countdown [N/A]...
- Page 83 The display must be connected to the internet to check for system software updates. Check the display’s network settings. To check the network settings for SMART Board GX (V2) series interactive displays, see Network on page 73. Factory reset Factory reset...
-
Page 84: Regulatory Information
Appendix A Adjusting display settings Option Values Function Notes Unknown sources Allow the installation of apps from The display and your data are unknown sources. more vulnerable to attack by applications from unknown sources. Caution SMART is not responsible for any damage to the display or loss of your data that might result from using applications from... -
Page 85: About
Appendix A Adjusting display settings About Option Values Function Notes Legal information [N/A] [N/A] [N/A] Third-party licenses [N/A] Shows the third-party licenses. [N/A] Open-source licenses [N/A] Shows the open source licenses. [N/A] System WebView licenses [N/A] Shows the system WebView licenses. [N/A] Display part number [N/A]... -
Page 86: Appendix B Adjusting Input Settings
Appendix B Adjusting Input settings Opening the Input settings menu Exiting the Input settings menu Source settings Advanced settings Opening the Input settings menu 1. Open the Toolbar by tapping one of the side Toolbar buttons on either sides of the screen. 2. -
Page 87: Source Settings
Appendix B Adjusting Input settings Source settings Option Values Function Notes Inputs Select an input Select a connected computer or A green circle appears around other device’s input to view on the Android the currently selected input (PC, display. HDMI1 Android, HDMI1, HDMI2, HDMI3, Type-C1, Type-C2, DP, or VGA). - Page 88 Appendix B Adjusting Input settings Option Values Function Notes Treble -5 to 5 Sets the treble level. This setting is only adjustable when Custom audio mode is enabled (see Audio modes below). Balance -50 to 50 Sets the L/R balance of the display’s [N/A] built-in speakers.
- Page 89 Appendix B Adjusting Input settings Option Values Function Notes This setting may help if the 16:9 [N/A] setting causes the screen image’s edges to be clipped. Auto Enables the display to automatically This is the recommended setting for choose the optimal image scaling image scaling.
- Page 90 Appendix B Adjusting Input settings Option Values Function Notes Adjust Note The following settings apply only to VGA inputs. H Position 1 to 100 Manually set the image’s relative [N/A] horizontal position on the display. V Position 1 to 100 Manually set the image’s relative [N/A] vertical position on the display.
-
Page 91: Appendix C Managing The Display Using
Appendix C Managing the display using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages smarttech.com/kb/171861... -
Page 92: Configuring The Serial Interface Settings
Appendix C Managing the display using RS-232 You can connect an RS-232 cable from a computer or a control system’s serial output to the display’s RS-232 in connector to remotely select video inputs, turn the display on or off, and get information about the display’s current settings, such as volume and power state. - Page 93 Appendix C Managing the display using RS-232 1. Turn on the display. 2. If you’re using a terminal application on a computer, activate local echo to see what you’re typing and sending to the display. 3. Configure the serial interface settings with the following values: 19200 Baud rate Data length...
-
Page 94: Commands And Responses
Appendix C Managing the display using RS-232 When using a control system program instead of terminal program, all the lines output from the display are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>), as shown in the example below. - Page 95 Appendix C Managing the display using RS-232 In many terminal applications on a computer, you can use the BACKSPACE key when typing commands. Review each entry carefully before sending a command to the display. Don’t send another command until you receive the response and the next command prompt (>). If no command prompt is present, send a carriage return character (<CR>) to the display.
-
Page 96: Power State Commands
Appendix C Managing the display using RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 >... -
Page 97: Input Commands
Appendix C Managing the display using RS-232 Power state Description POWERSAVE The screen is off, and the display is in a very low power state. The display enters READY or ON state when one of the following occurs: A user presses the Power button on the front control panel or the remote control. -
Page 98: Freeze Commands
Appendix C Managing the display using RS-232 Freeze commands Get command Set command Response get videofreeze set videofreeze[Value] videofreeze=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =off Screen shade commands Get command Set command Response get screenshade set screenshade[Value]... -
Page 99: Firmware Version Commands
Appendix C Managing the display using RS-232 Firmware version commands Get command Response get fwversion fwversion=[Value] Where [Value] is the firmware version. Model number commands Get command Response get modelnum modelnum=[Value] Where [Value] is one of the following: sbid-gx065-v2 sbid-gx075-v2 sbid-gx086-v2 Serial number commands Get command... - Page 100 Appendix C Managing the display using RS-232 Change Asyncronous message display power state #powerstate=[Value] Where [Value] is one of the following: ready powersave Input selection #input=[Value] Where [Value] is one of the following: =hdmi1 =hdmi2 =hdmi3 =vga =ops =type-c1 [or usbc1] =type-c1 [or usbc1] =android Brightness...
-
Page 101: Appendix D Enrolling The Display In Smart Remote Management
SMART Remote Management to centrally control features and settings for the display, such as: blocklists and allowlists Wi-Fi wallpaper lock screen available apps To learn how to enroll your display, see Enrolling SMART Board interactive displays. smarttech.com/kb/171861... -
Page 102: Appendix E Disabling The Embedded Os And Other Inputs
Appendix E Disabling the embedded OS and other inputs Admins can disable specific inputs, including the embedded Android OS. This is ideal for environments that use only connected devices. You cannot enable or disable the Android input unless a Settings Lock Password has been enabled (See System on page ... - Page 103 For more information, see the SMART Board GX (V2) series to correct the interference at his own expense. interactive displays user guide (smarttech.com/kb/171862...
- Page 104 Disabling the embedded OS and other inputs Caution (iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés (i) the device for operation in the band 5150-5250 MHz is utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les only for indoor use to reduce the potential for harmful bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces interference to co-channel mobile satellite systems;...
- Page 105 Disabling the embedded OS and other inputs Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/ HU/MTNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz-5350MHZ is for indoor use only. For optimal performance any support equipment connected to this device must be CE compliant. Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner.
- Page 106 SMART Technologies smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171861...
Need help?
Do you have a question about the GX (V2) Series and is the answer not in the manual?
Questions and answers